Submit a Review for SureCare (Tameside & Oldham)
1.04b Clarence Arcade, Stamford Street, Ashton-under-Lyne, OL6 7PT
View Full Details of SureCare (Tameside & Oldham)Latest Reviews for SureCare (Tameside & Oldham)
01 September 2025
SureCare are absolutely second to none when it comes to quality care. Especially when it comes to Alzheimer's and Dementia Lewy Body's The service was more than 5 star. The team took care of my wife from August 24 through to July 2025. I can not thank them enough. The SureCare Team go that extra mile you would not get anywhere else. I thank them from the bottom of my heart for making my wife's final months on this earth plane as best as could possibly be. They managed to have my wife smiling and chatting right up to the last few weeks of such a horrible and debilitating desease. I thank you all again from the bottom of my heart.
07 August 2025
All the staff and carers are very helpful and supportive. Always willing to help and listen. We are happy with all the support and care dad is receiving. Always treating him with care and dignity. Very reliable service.
18 July 2025
Since getting support from SureCare I can say they are fantastic professional and accommodating. I am very happy with the ladies who do my morning and evening calls they are pleasant friendly and do a great job.
27 May 2025
Thank you for the exceptional service you have provided to my mum over the past four years. Your dedication and care have been deeply appreciated by our entire family. Furthermore the excellent communication and the genuine kindness has been shown by every member of your team.
09 April 2025
I have been using Sure care for nearly 12 months for my mother. I have not have any issues and they deliver compassionate holistic care. I have excellent communication with the Team manager who ensures my mother receives they correct care any we have regular reviews to enable us to maintain she receives the correct care which she requires. Mum is always included in her care which she receives and listened too. This is an important aspect of her care to ensure that she has a say and inline with relevant legislation.
04 December 2024
We found SureCare to be an amazing care company. All the way from management to the care staff attending. We were always kept up to date with any updates to the service they provided. The care staff were really good to my mum, their attention to detail and care was 100%. Whenever there was an emergency etc, the management accommodated us with options that suited the family. We would recommend SureCare as a caring company with understanding staff and management.
27 November 2024
Surecare were excellent. Providing professional care for over 12 months to our dear friend until his passing on 30th September 2024. Prompt, thorough and attentive at all times. Our friend had suffered a stroke in 2018 and moved back to the Tameside area from Halifax. Our friend subsequently had mobility problems but using his walker could walk a little, speech problems ensued and incontinence at times. Our friend looked forward to the carers calling to attend to him. Compassionate. Thorough and sensitive to our friends needs Surecare Staff were so very caring and any concerns would be addressed and dealt with immediately always in a professional manner. I would certainly highly recommend Surecare.
15 August 2024
I am satisfied in general with the care staff. I am not happy going to bed at 9 o'clock and getting up at 10 am. Care staff in general are helpful and considerate and encourage me to exercise the best I can when they have time. My biggest problem is having to use the commode and being asked if I have finished yet. There isn't always enough time but I do my best, it is embarrassing.
17 May 2024
The staff are friendly and helpful they attend to all the needs, they take time to sit and talk to the service user. They help with feeding meals, dressing and undressing, assist with showering and if it's nice outside they take her for a walk.
14 November 2023
From my first phone call with SureCare, it was a positive experience. They listened to the needs and did their best to accommodate them. The agency worked hard to ensure Mum had limited carers as this was an issue previously as she did not like multiple people. SureCare provided the same carers with a clear schedule so Mum could build a relationship with them and have a set routine, which was so important. The set/regular carers were really friendly, personable, considerate as well as professional. They treated Mum like a member of their own family and were confidential and built a good rapport. They kept boundaries but also offered friendship, they actually cared. The office staff were also helpful and quick to reply and respond to any issues quickly and efficiently. I would recommend them.
29 September 2023
SureCare were recommended to our family by our local Council's Adult Services. Their team of carers have been supporting our mother in her own home now for several months making three visits per day, Monday to Friday, providing help with administering medications, meal preparation and importantly regular social interaction. There was an initial domestic visit to assess the living accommodation and gather both personal and organisational information, plus we sought reassurance of their knowledge and experience in our community. Communication between ourselves and the team coordinator has been very good via both phone and email, ranging from questions regarding medication, changes to schedules and specific family requests. We have found their staff to be prompt, diligent and friendly which has been particularly important to us considering our mother's recent dementia diagnosis. We look forward to their continuing and caring support.
14 September 2023
All staff were very experienced in giving the the care needs required to my mother and were always very polite and felt confident they genuinely cared and took pride in the job they did. It also gave the family confidence that she was being well looked after when we could not be present. Thank you to your team.
14 September 2023
Overall care package was good. Provided good cover for my mother who was diagnosed with vascular dementia. Covered every need that they asked to cover and went above in some areas of patient needs. Excellent communication with myself.
14 September 2023
The service provided was quite good. My mother being an ex-doctor, had quite exacting requirements regarding her care. At first, there were some points of irritation between her and the carers, but it helped that written guidance was provided explaining how she preferred her personal care. Once she realised that they were following what she wanted, and got familiar with regular carers she settled well. Her irritation could be explained due to her longstanding high levels of pain, and having been a very experienced health professional, she always regarded herself as the best person to treat herself. In the end, it was the advice of the carers that she could not be helped by them that led to her final hospitalisation.
13 September 2023
The care staff are very good. Language barriers are sometimes a problem. Mum is deaf- if the carers could speak slower and louder, this would help. Also, there have been issues with the key safe number not being given out. Maybe if this is given out before coming, it would help. Overall, the care has been good.
11 September 2023
The care my mum had was peace of mind for our family, they came four times a day and always had my mum's best interests at heart. Can’t fault them. They run a good service, from giving Mum her medication to helping her out with food if required.
17 May 2023
Punctual and experienced service. Friendly behaviour of administration and staff. All the staff behave gently and very professionally. My wife feels very comfortable with the staff. Strongly recommended.
11 May 2023
It was a pleasure dealing with all members of the SureCare team. From the initial assessment to the visits, the team were thorough, respectful and very attentive to Dad’s needs while he got back on his feet and recovered from a major medical event. Provided much-needed support for the family too and would not hesitate to use it again.
01 March 2023
SureCare was great in caring for my dad between July and October 2022, ensuring he had the best quality of life and ability to remain in his home rather than moving to care homes etc. The management team were great and always available to talk through any questions and issues to come to quick conclusions.
13 January 2023
Absolutely no complaints. Staff are lovely, alwats find time to talk to my husband Always ask if anything else needs to be done before leaving. Very satisfied with the care company.
Latest Reviews for SureCare (Tameside & Oldham)
01 September 2025
SureCare are absolutely second to none when it comes to quality care. Especially when it comes to Alzheimer's and Dementia Lewy Body's The service was more than 5 star. The team took care of my wife from August 24 through to July 2025. I can not thank them enough. The SureCare Team go that extra mile you would not get anywhere else. I thank them from the bottom of my heart for making my wife's final months on this earth plane as best as could possibly be. They managed to have my wife smiling and chatting right up to the last few weeks of such a horrible and debilitating desease. I thank you all again from the bottom of my heart.
07 August 2025
All the staff and carers are very helpful and supportive. Always willing to help and listen. We are happy with all the support and care dad is receiving. Always treating him with care and dignity. Very reliable service.
18 July 2025
Since getting support from SureCare I can say they are fantastic professional and accommodating. I am very happy with the ladies who do my morning and evening calls they are pleasant friendly and do a great job.
27 May 2025
Thank you for the exceptional service you have provided to my mum over the past four years. Your dedication and care have been deeply appreciated by our entire family. Furthermore the excellent communication and the genuine kindness has been shown by every member of your team.
09 April 2025
I have been using Sure care for nearly 12 months for my mother. I have not have any issues and they deliver compassionate holistic care. I have excellent communication with the Team manager who ensures my mother receives they correct care any we have regular reviews to enable us to maintain she receives the correct care which she requires. Mum is always included in her care which she receives and listened too. This is an important aspect of her care to ensure that she has a say and inline with relevant legislation.
04 December 2024
We found SureCare to be an amazing care company. All the way from management to the care staff attending. We were always kept up to date with any updates to the service they provided. The care staff were really good to my mum, their attention to detail and care was 100%. Whenever there was an emergency etc, the management accommodated us with options that suited the family. We would recommend SureCare as a caring company with understanding staff and management.
27 November 2024
Surecare were excellent. Providing professional care for over 12 months to our dear friend until his passing on 30th September 2024. Prompt, thorough and attentive at all times. Our friend had suffered a stroke in 2018 and moved back to the Tameside area from Halifax. Our friend subsequently had mobility problems but using his walker could walk a little, speech problems ensued and incontinence at times. Our friend looked forward to the carers calling to attend to him. Compassionate. Thorough and sensitive to our friends needs Surecare Staff were so very caring and any concerns would be addressed and dealt with immediately always in a professional manner. I would certainly highly recommend Surecare.
15 August 2024
I am satisfied in general with the care staff. I am not happy going to bed at 9 o'clock and getting up at 10 am. Care staff in general are helpful and considerate and encourage me to exercise the best I can when they have time. My biggest problem is having to use the commode and being asked if I have finished yet. There isn't always enough time but I do my best, it is embarrassing.
17 May 2024
The staff are friendly and helpful they attend to all the needs, they take time to sit and talk to the service user. They help with feeding meals, dressing and undressing, assist with showering and if it's nice outside they take her for a walk.
14 November 2023
From my first phone call with SureCare, it was a positive experience. They listened to the needs and did their best to accommodate them. The agency worked hard to ensure Mum had limited carers as this was an issue previously as she did not like multiple people. SureCare provided the same carers with a clear schedule so Mum could build a relationship with them and have a set routine, which was so important. The set/regular carers were really friendly, personable, considerate as well as professional. They treated Mum like a member of their own family and were confidential and built a good rapport. They kept boundaries but also offered friendship, they actually cared. The office staff were also helpful and quick to reply and respond to any issues quickly and efficiently. I would recommend them.
29 September 2023
SureCare were recommended to our family by our local Council's Adult Services. Their team of carers have been supporting our mother in her own home now for several months making three visits per day, Monday to Friday, providing help with administering medications, meal preparation and importantly regular social interaction. There was an initial domestic visit to assess the living accommodation and gather both personal and organisational information, plus we sought reassurance of their knowledge and experience in our community. Communication between ourselves and the team coordinator has been very good via both phone and email, ranging from questions regarding medication, changes to schedules and specific family requests. We have found their staff to be prompt, diligent and friendly which has been particularly important to us considering our mother's recent dementia diagnosis. We look forward to their continuing and caring support.
14 September 2023
All staff were very experienced in giving the the care needs required to my mother and were always very polite and felt confident they genuinely cared and took pride in the job they did. It also gave the family confidence that she was being well looked after when we could not be present. Thank you to your team.
14 September 2023
Overall care package was good. Provided good cover for my mother who was diagnosed with vascular dementia. Covered every need that they asked to cover and went above in some areas of patient needs. Excellent communication with myself.
14 September 2023
The service provided was quite good. My mother being an ex-doctor, had quite exacting requirements regarding her care. At first, there were some points of irritation between her and the carers, but it helped that written guidance was provided explaining how she preferred her personal care. Once she realised that they were following what she wanted, and got familiar with regular carers she settled well. Her irritation could be explained due to her longstanding high levels of pain, and having been a very experienced health professional, she always regarded herself as the best person to treat herself. In the end, it was the advice of the carers that she could not be helped by them that led to her final hospitalisation.
13 September 2023
The care staff are very good. Language barriers are sometimes a problem. Mum is deaf- if the carers could speak slower and louder, this would help. Also, there have been issues with the key safe number not being given out. Maybe if this is given out before coming, it would help. Overall, the care has been good.
11 September 2023
The care my mum had was peace of mind for our family, they came four times a day and always had my mum's best interests at heart. Can’t fault them. They run a good service, from giving Mum her medication to helping her out with food if required.
17 May 2023
Punctual and experienced service. Friendly behaviour of administration and staff. All the staff behave gently and very professionally. My wife feels very comfortable with the staff. Strongly recommended.
11 May 2023
It was a pleasure dealing with all members of the SureCare team. From the initial assessment to the visits, the team were thorough, respectful and very attentive to Dad’s needs while he got back on his feet and recovered from a major medical event. Provided much-needed support for the family too and would not hesitate to use it again.
01 March 2023
SureCare was great in caring for my dad between July and October 2022, ensuring he had the best quality of life and ability to remain in his home rather than moving to care homes etc. The management team were great and always available to talk through any questions and issues to come to quick conclusions.
13 January 2023
Absolutely no complaints. Staff are lovely, alwats find time to talk to my husband Always ask if anything else needs to be done before leaving. Very satisfied with the care company.