SureCare (Tameside & Oldham)

1.04b Clarence Arcade, Stamford Street, Ashton-under-Lyne OL6 7PT
Review Us
9.6 31 Reviews
SureCare Tameside & Oldham aims to provide the highest quality of care and support to clients whilst promoting independence, encouraging active participation and positive risk taking.

Everyone should be treated as an individual and they believe that a client’s personal care and support plan must reflect this. Before care commences a full needs assessment is completed with a senior member of the team, which allows them to get to know you and discuss your care needs. If you would like your family, friends or representatives to be involved it is something they fully encourage but it is your choice. SureCare Tameside & Oldham aims to provide you, or your loved ones, with a care package that is holistic and tailored made to meet your individual needs whilst respecting your wishes, choices and preferences.

They employ staff who share their ethos and are committed to delivering the highest levels of outcome led care and support. The recruitment process is thorough and robust and staff are trained to the highest standards to ensure that they provide you with the best level of family focused care. They always try to match you with staff who have similar interests so that each visit is something to look forward to.

The wellbeing and development of staff is crucial to ensure they deliver the best possible care to clients, they are regularly trained, supervised and supported so they can be confident that they are giving their best at all times.
... Read more
Show SureCare (Tameside & Oldham) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £40
  • Weekly Live-in Care Fees: £1600 – £1800

Care Packages are tailor made to suit our clients needs and as such a full care needs assessment is required to determine accurate costs.

These prices are only a guideline, please contact SureCare (Tameside & Oldham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rebekah Latimer (Registered Manager)

SureCare (Tameside & Oldham) Reviews (31)

Total of 31, showing 1-20
9.6

SureCare (Tameside & Oldham) has a Review Score of 9.6 (9.628) out of 10, based on 16 reviews in the last 2 years. Over all time SureCare (Tameside & Oldham) has 31 reviews.

Overall Experience

  • 22
  • 8
  • 1
  • 0
  • 0

Date Published

31
5
7
16
15

Review from Gary C (Husband of Client) published on 1 September 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare are absolutely second to none when it comes to quality care.


Especially when it comes to Alzheimer's and Dementia Lewy Body's


The service was more than 5 star.


The team took care of my wife from August 24 through to July 2025.


I can not thank them enough.


The SureCare Team

go that extra mile you would not get anywhere else.


I thank them from the bottom of my heart for making my wife's final months on this earth plane as best as could possibly be.


They managed to have my wife smiling and chatting right up to the last few weeks of such a horrible and debilitating desease.


I thank you all again from the bottom of my heart.

Reply from Kirsty Cotterill, Care Manager at SureCare (Tameside & Oldham)

Thank you so much for your incredibly kind and moving words. We are truly humbled and honoured to have been able to support you and your wife during such a profoundly difficult time.Alzheimer's and Lewy Body Dementia are cruel, heartbreaking conditions that take so much - and yet your wife's strength, warmth, and spirit continued to shine through. It means the world to us to know that, even in the face of such a devastating illness, she was still able to smile and share moments of connection. That is something we will never forget.We know how deeply loved she was, and it was a privilege to be by your side throughout her journey. Thank you for placing your trust in us and for allowing us to be part of her life.Your words have touched every member of our team. Please know that we will carry her memory with us.With heartfelt thanks, all of us at SureCare

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N A (Daughter of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and carers are very helpful and supportive. Always willing to help and listen. We are happy with all the support and care dad is receiving. Always treating him with care and dignity. Very reliable service.

Reply from Kirsty Wood, Care Manager at SureCare (Tameside & Oldham)

Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to support your dad, and we're delighted to hear that you're happy with the care he is receiving. Our team is committed to providing compassionate, respectful, and reliable care, and it's lovely to know that this has been your experience. Your appreciation means a great deal to our staff, who work hard to ensure every service user is treated with dignity and kindness. Thank you again for taking the time to share your experience - it really encourages us to keep doing our best every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S G (Client) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since getting support from SureCare I can say they are fantastic professional and accommodating.
I am very happy with the ladies who do my morning and evening calls they are pleasant friendly and do a great job.

Reply from Kirsty Wood, Care Manager at SureCare (Tameside & Oldham)

Thank you so much for your kind words and positive feedback! We're delighted to hear that you've had such a great experience with SureCare.It's especially lovely to know that our care team has made a positive difference in your daily routine. We'll be sure to pass your compliments on to the ladies who support you - they'll be thrilled to hear it.If there's ever anything more we can do to support you, please don't hesitate to let us know.Warm regards, The SureCare Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Daughter of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the exceptional service you have provided to my mum over the past four years. Your dedication and care have been deeply appreciated by our entire family.
Furthermore the excellent communication and the genuine kindness has been shown by every member of your team.

Reply from Kirsty Wood, Care Manager at SureCare (Tameside & Oldham)

Thank you so much for your kind and thoughtful message. We are truly grateful for the trust your family has placed in us over the past four years. It has been a privilege to care for your mum, and we're honoured to have played a part in her life.Your words mean a great deal to our entire team. We always strive to offer not only professional care but also genuine compassion, and it's heartening to know that this has made a difference to your family.Please don't hesitate to reach out if there's ever anything more we can do.Warmest regards,

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Sure care for nearly 12 months for my mother.
I have not have any issues and they deliver compassionate holistic care. I have excellent communication with the Team manager who ensures my mother receives they correct care any we have regular reviews to enable us to maintain she receives
the correct care which she requires.
Mum is always included in her care which she receives and listened too. This is an important aspect of her care to ensure that she has a say and inline with relevant legislation.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Many thanks for taking the time to review our sevices. Our carers very much look forward to supporting mum, she is a joy and a laugh to be around. Thank you for choosing SureCare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found SureCare to be an amazing care company. All the way from management to the care staff attending. We were always kept up to date with any updates to the service they provided. The care staff were really good to my mum, their attention to detail and care was 100%. Whenever there was an emergency
etc, the management accommodated us with options that suited the family. We would recommend SureCare as a caring company with understanding staff and management.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Many thanks for your positive review. Our carers really looked forward to Mum's calls, they really enjoyed her company. She is dearly missed by us all. Thank you for choosing SureCare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Friend of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare were excellent. Providing professional care for over 12 months to our dear friend until his passing on 30th September 2024. Prompt, thorough and attentive at all times. Our friend had suffered a stroke in 2018 and moved back to the Tameside area from Halifax.
Our friend subsequently had mobility
problems but using his walker could walk a little, speech problems ensued and incontinence at times. Our friend looked forward to the carers calling to attend to him. Compassionate. Thorough and sensitive to our friends needs Surecare Staff were so very caring and any concerns would be addressed and dealt with immediately always in a professional manner. I would certainly highly recommend Surecare.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Our staff loved supporting him, he is dearly missed. Thank you for your positive review, I will certainly share this with the team. We always aim to give the highest level of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Client) assisted by family/friend published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied in general with the care staff. I am not happy going to bed at 9 o'clock and getting up at 10 am. Care staff in general are helpful and considerate and encourage me to exercise the best I can when they have time. My biggest problem is having to use the commode and being asked if I have
finished yet. There isn't always enough time but I do my best, it is embarrassing.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for taking the time out to review our services. It had not been brought to our attention that you are not happy with the timings of the morning and bed call, we will be in touch to review this - we always try to meet client preferences where possible. I am very sorry to learn that you feel you are being rushed during personal care, again if this was brought to our attention sooner we could have addressed this with the relevant staff. We have now addressed this and assure you will not experience this again. It's great to hear you find staff considerate and encouraging, I will certainly pass this on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie H (Private Carer of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful they attend to all the needs, they take time to sit and talk to the service user. They help with feeding meals, dressing and undressing, assist with showering and if it's nice outside they take her for a walk.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Many thanks for your positive feedback, we will certainly convey this to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P S (Daughter of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From my first phone call with SureCare, it was a positive experience. They listened to the needs and did their best to accommodate them. The agency worked hard to ensure Mum had limited carers as this was an issue previously as she did not like multiple people. SureCare provided the same carers with
a clear schedule so Mum could build a relationship with them and have a set routine, which was so important. The set/regular carers were really friendly, personable, considerate as well as professional. They treated Mum like a member of their own family and were confidential and built a good rapport. They kept boundaries but also offered friendship, they actually cared. The office staff were also helpful and quick to reply and respond to any issues quickly and efficiently. I would recommend them.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for the very positive feedback, we will certainly feed this back to the team. It was a great pleasure looking after Mum. We always aim to give the highest level of care and support to all our service users. Thank you for choosing SureCare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A T (Son of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare were recommended to our family by our local Council's Adult Services. Their team of carers have been supporting our mother in her own home now for several months making three visits per day, Monday to Friday, providing help with administering medications, meal preparation and importantly regular
social interaction. There was an initial domestic visit to assess the living accommodation and gather both personal and organisational information, plus we sought reassurance of their knowledge and experience in our community. Communication between ourselves and the team coordinator has been very good via both phone and email, ranging from questions regarding medication, changes to schedules and specific family requests. We have found their staff to be prompt, diligent and friendly which has been particularly important to us considering our mother's recent dementia diagnosis. We look forward to their continuing and caring support.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much for your kind words, I will certainly pass this on to the team. We always strive to provide the highest standard of care to our service users. Thank you for choosing SureCare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very experienced in giving the the care needs required to my mother and were always very polite and felt confident they genuinely cared and took pride in the job they did.
It also gave the family confidence that she was being well looked after when we could not be present.
Thank you
to your team.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your very positive review. It was a great pleasure for our staff to support your family. We always aim to deliver the highest level of service to all our clients. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G O (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care package was good.
Provided good cover for my mother who was diagnosed with vascular dementia.
Covered every need that they asked to cover and went above in some areas of patient needs.
Excellent communication with myself.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for the review. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided was quite good. My mother being an ex-doctor, had quite exacting requirements regarding her care. At first, there were some points of irritation between her and the carers, but it helped that written guidance was provided explaining how she preferred her personal care. Once she
realised that they were following what she wanted, and got familiar with regular carers she settled well. Her irritation could be explained due to her longstanding high levels of pain, and having been a very experienced health professional, she always regarded herself as the best person to treat herself. In the end, it was the advice of the carers that she could not be helped by them that led to her final hospitalisation.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your feedback, this is much appreciated and has been shared with the team. We believe it is important to clarify that the carers supported Mum until her condition deteriorated resulting in a hospital admission. We have supported clients at home through to the end of their lives. On this occasion, hospital admission was at the recommendation of medical advice, not that of the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice B (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are very good. Language barriers are sometimes a problem.
Mum is deaf- if the carers could speak slower and louder, this would help.
Also, there have been issues with the key safe number not being given out. Maybe if this is given out before coming, it would help.
Overall, the care
has been good.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your feedback; this is much appreciated and has been shared with the team. Our carers have access to key safe information at all times via a secure app. We understand this was an isolated incident due to a lack of network in the area, which was promptly resolved when the carer contacted our out-of-hours service and was provided with the necessary information. It is a pleasure to offer ongoing support to Mum, and we will continue to be on hand for additional and increased support as we have done recently.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L G (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum had was peace of mind for our family, they came four times a day and always had my mum's best interests at heart. Can’t fault them. They run a good service, from giving Mum her medication to helping her out with food if required.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you so much for your kind words, I will certainly pass this onto the team. We always strive to provide the highest standard of care to our service users. Thank you for choosing SureCare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K M (Husband of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual and experienced service.
Friendly behaviour of administration and staff.
All the staff behave gently and very professionally.
My wife feels very comfortable with the staff.
Strongly recommended.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your very positive review. It was a great pleasure for our staff in supporting your family. We always aim to deliver the highest level of service to all our clients. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R L (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure dealing with all members of the SureCare team. From the initial assessment to the visits, the team were thorough, respectful and very attentive to Dad’s needs while he got back on his feet and recovered from a major medical event. Provided much-needed support for the family too and
would not hesitate to use it again.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your kind words. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pratik M (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare was great in caring for my dad between July and October 2022, ensuring he had the best quality of life and ability to remain in his home rather than moving to care homes etc.
The management team were great and always available to talk through any questions and issues to come to quick conclusions.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much for the wonderful feedback. We always aim to provide the highest standard of care for our service users. Thank you for choosing SureCare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Wife of Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely no complaints.
Staff are lovely, alwats find time to talk to my husband
Always ask if anything else needs to be done before leaving.
Very satisfied with the care company.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for taking the time out to review our services. We are really pleased to hear you are fully satisfied with the care that is provided. We will certainly relay this back to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for SureCare (Tameside & Oldham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for SureCare (Tameside & Oldham) is calculated as follows: ( (60 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Tameside & Oldham) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for SureCare (Tameside & Oldham)

Meet the Team (2)

Hariom

Hariom Bhatt

Job Title: Managing Director

Joined: 2020

Hariom lives locally in Ashton-under-Lyne and worked as a teacher for 8 years in schools in Tameside and Oldham. During the COVID-19 pandemic, he became actively involved, through local community groups, in providing support to the vulnerable. This inspired him to take a change in career direction, with Hariom working as a care worker to gain hands-on experience in the home care sector before deciding to start a SureCare franchise.

Hariom has established SureCare Tameside & Oldham as running his own company will allow them to ensure that those who are in need of help or support, for any reason, are provided with the care and assistance they require. He is passionate about providing home care services that are tailored to the individual and meet their needs and preferences, helping them achieve the goals they have set whilst also ensuring they are treated with dignity and respect at all times.
... Read more
Rebekah

Rebekah Latimer

Job Title: Registered Manager

Joined: 2020

Rebekah has worked in various settings within the care sector for over 12 years.

She was previously a multi-site registered manager supporting individuals with learning disabilities, mental health issues and complex care needs. Rebekah has managed a large team and has a wealth of experience in management, compliance and legislation. Rebekah holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management).

Rebekah is passionate about the quality of care delivered and ensuring that clients' needs are met with respect, dignity and consistency.
... Read more

Frequently Asked Questions about SureCare (Tameside & Oldham)

What Type of Services does SureCare (Tameside & Oldham) offer?

SureCare (Tameside & Oldham) offers Home Care.

How many Carers does SureCare (Tameside & Oldham) employ?

SureCare (Tameside & Oldham) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Tameside & Oldham) to verify any information. View our terms and conditions. SureCare (Tameside & Oldham) has an Enhanced Service - more info.