SureCare (Tameside & Oldham)

The girls who come are brilliant with Marie, however, timings are an issue on some days with no one coming to nearer 11am and ideally we would like arrival to be nearer 9:30am. This is not a showstopper just an observation.

I would recommend Surecare to anyone looking for home care .

Surecare provide very good care for my mum. They help her wash and dress releasing me not to have to go to her in the mornings. They warm up food which we as a family cook and prompt her to take medication herself. Because they come during the day I am free to do what I need to do during the day and I see my mum most evenings. My Sisters also live far, and they can do what and it means they are released to work or continue with their tasks and lives too.Carers can provide company in my mum's main first language so that's also helpful. And it provides respite for me and my sisters.

Most of the carers follow what has been asked of them. I thinks there is the odd one that ignores instruction. Therefore this needs addressing. Above all the management team are very good and do follow up on any problems and try their best to rectify said situations.

i would recommend SureCare as a dependable, reliable, caring company.

The ladies who support me are absolutely fantastic, they are friendly, professional and cheerful making a difference to my day. They remember things may forget and know what I like. Thank you so much surecare!

Thanks Surecare, you're a breath of fresh air.

I would recommend this company to anyone who finds themselves in need of this kind of care.

SureCare are absolutely second to none when it comes to quality care.

Especially when it comes to Alzheimer's and Dementia Lewy Body's

The service was more than 5 star.

The team took care of my wife from August 24 through to July 2025.

I can not thank them enough.

The SureCare Team go that extra mile you would not get anywhere else.

I thank them from the bottom of my heart for making my wife's final months on this earth plane as best as could possibly be.

They managed to have my wife smiling and chatting right up to the last few weeks of such a horrible and debilitating desease.

I thank you all again from the bottom of my heart.

All the staff and carers are very helpful and supportive. Always willing to help and listen. We are happy with all the support and care dad is receiving. Always treating him with care and dignity. Very reliable service.

Furthermore the excellent communication and the genuine kindness has been shown by every member of your team.

Mum is always included in her care which she receives and listened too. This is an important aspect of her care to ensure that she has a say and inline with relevant legislation.

We found SureCare to be an amazing care company. All the way from management to the care staff attending. We were always kept up to date with any updates to the service they provided. The care staff were really good to my mum, their attention to detail and care was 100%. Whenever there was an emergency etc, the management accommodated us with options that suited the family. We would recommend SureCare as a caring company with understanding staff and management.

Our friend subsequently had mobility problems but using his walker could walk a little, speech problems ensued and incontinence at times. Our friend looked forward to the carers calling to attend to him. Compassionate. Thorough and sensitive to our friends needs Surecare Staff were so very caring and any concerns would be addressed and dealt with immediately always in a professional manner. I would certainly highly recommend Surecare.

I am satisfied in general with the care staff. I am not happy going to bed at 9 o'clock and getting up at 10 am. Care staff in general are helpful and considerate and encourage me to exercise the best I can when they have time. My biggest problem is having to use the commode and being asked if I have finished yet. There isn't always enough time but I do my best, it is embarrassing.

The staff are friendly and helpful they attend to all the needs, they take time to sit and talk to the service user. They help with feeding meals, dressing and undressing, assist with showering and if it's nice outside they take her for a walk.

From my first phone call with SureCare, it was a positive experience. They listened to the needs and did their best to accommodate them. The agency worked hard to ensure Mum had limited carers as this was an issue previously as she did not like multiple people. SureCare provided the same carers with a clear schedule so Mum could build a relationship with them and have a set routine, which was so important. The set/regular carers were really friendly, personable, considerate as well as professional. They treated Mum like a member of their own family and were confidential and built a good rapport. They kept boundaries but also offered friendship, they actually cared. The office staff were also helpful and quick to reply and respond to any issues quickly and efficiently. I would recommend them.

SureCare were recommended to our family by our local Council's Adult Services. Their team of carers have been supporting our mother in her own home now for several months making three visits per day, Monday to Friday, providing help with administering medications, meal preparation and importantly regular social interaction. There was an initial domestic visit to assess the living accommodation and gather both personal and organisational information, plus we sought reassurance of their knowledge and experience in our community. Communication between ourselves and the team coordinator has been very good via both phone and email, ranging from questions regarding medication, changes to schedules and specific family requests. We have found their staff to be prompt, diligent and friendly which has been particularly important to us considering our mother's recent dementia diagnosis. We look forward to their continuing and caring support.

Thank you to your team.

Excellent communication with myself.