SureCare (Tameside & Oldham)

The service provided was quite good. My mother being an ex-doctor, had quite exacting requirements regarding her care. At first, there were some points of irritation between her and the carers, but it helped that written guidance was provided explaining how she preferred her personal care. Once she realised that they were following what she wanted, and got familiar with regular carers she settled well. Her irritation could be explained due to her longstanding high levels of pain, and having been a very experienced health professional, she always regarded herself as the best person to treat herself. In the end, it was the advice of the carers that she could not be helped by them that led to her final hospitalisation.

Overall, the care has been good.

The care my mum had was peace of mind for our family, they came four times a day and always had my mum's best interests at heart. Can’t fault them. They run a good service, from giving Mum her medication to helping her out with food if required.

Strongly recommended.

It was a pleasure dealing with all members of the SureCare team. From the initial assessment to the visits, the team were thorough, respectful and very attentive to Dad’s needs while he got back on his feet and recovered from a major medical event. Provided much-needed support for the family too and would not hesitate to use it again.

The management team were great and always available to talk through any questions and issues to come to quick conclusions.

The carers are helpful in terms of his medical care and always update me on his needs, and recently, questioned some new meds that I was able to clarify with doctors.

The staff went above and beyond on occasions with us to try and make everything for our mum comfortable and manageable.

Thanks to all the staff and careers.

My dad is very happy with SureCare and is happy to continue with them. They stay much, much longer than the previous company and actually talk to him, make him food and help with other things around the house. Thank you.

The carer was the same carer throughout the contract and was a great support to both me and my father.

My mum only received care from SureCare for a few weeks in 2021 on the lead up to her moving home. In those few weeks, I found the area manager exceptionally caring and one who showed great interest in making sure Mum received the right care and the care staff, in general, I found to be friendly, helpful and just overall provided the required standard of care my mum needed at that time.

Thank you all at SureCare, and we would defiantly recommend anyone requiring caring needs for themselves or their loved ones.

SureCare service and client management are very professional. SureCare is providing social care to my dad, who is 88-years-old. The staff are very friendly and attend to the needs of my dad's care.

Very helpful, always on time and really pleasant. The management team were very understanding, also very dignified. I would highly recommend this care service, also recommended the main carer we had, a really lovely young lady.

Thanks; once again.

Mum received excellent care in the weeks leading up to her moving into a care home, when it was decided she required 24 hour care. Her regular carer visited 3 times a day and Mum looked forward to seeing her and enjoyed the chats that they had. It felt to all of us that it was a friend who was looking after her and we are very grateful for everything that she did for our Mum.