SureCare (Tameside & Oldham)

1.04b Clarence Arcade, Stamford Street, Ashton-under-Lyne OL6 7PT
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9.6 31 Reviews
  • SureCare (Tameside & Oldham), Ashton-under-Lyne
SureCare Tameside & Oldham aims to provide the highest quality of care and support to clients whilst promoting independence, encouraging active participation and positive risk taking.

Everyone should be treated as an individual and they believe that a client’s personal care and support plan must reflect this. Before care commences a full needs assessment is completed with a senior member of the team, which allows them to get to know you and discuss your care needs. If you would like your family, friends or representatives to be involved it is something they fully encourage but it is your choice. SureCare Tameside & Oldham aims to provide you, or your loved ones, with a care package that is holistic and tailored made to meet your individual needs whilst respecting your wishes, choices and preferences.

They employ staff who share their ethos and are committed to delivering the highest levels of outcome led care and support. The recruitment process is thorough and robust and staff are trained to the highest standards to ensure that they provide you with the best level of family focused care. They always try to match you with staff who have similar interests so that each visit is something to look forward to.

The wellbeing and development of staff is crucial to ensure they deliver the best possible care to clients, they are regularly trained, supervised and supported so they can be confident that they are giving their best at all times.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £40
  • Weekly Live-in Care Fees: £1600 – £1800

Care Packages are tailor made to suit our clients needs and as such a full care needs assessment is required to determine accurate costs.

These prices are only a guideline, please contact SureCare (Tameside & Oldham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rebekah Latimer (Registered Manager)

SureCare (Tameside & Oldham) Reviews (31)

Total of 31, showing 21-31
9.6

SureCare (Tameside & Oldham) has a Review Score of 9.6 (9.628) out of 10, based on 16 reviews in the last 2 years. Over all time SureCare (Tameside & Oldham) has 31 reviews.

Overall Experience

  • 22
  • 8
  • 1
  • 0
  • 0

Date Published

31
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15

Review from David C (Son of Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the experience is good; the carers work very hard to look after my dad and carter for his needs. I live 30 miles away from him, so it's good to know he is in good hands.
I get updates when needed and feel that my opinions or concerns are acknowledged and actioned.
The carers are helpful
in terms of his medical care and always update me on his needs, and recently, questioned some new meds that I was able to clarify with doctors.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your kind words. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do. Dad is very dear to all our carers; they very much look forward to seeing him.

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Review from H M (Mother of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and care workers were excellent and outstanding in their duties of care. Always provided great care for our mum. all the staff were diligent with timings and there on time, which always gave us peace of mind, and if there was ever a time when this wasn’t the case, we would be informed promptly.
The
care provided was brilliant, and our mum knew most of the caregivers, and slowly, but surely, if there was a new member visiting mum, they would always try and patiently accommodate her needs, and even with the language barrier, every effort was made to try and ease the communication.
The staff went above and beyond on occasions with us to try and make everything for our mum comfortable and manageable.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much for the kind words. We are really pleased that our carers are truly making a positive difference. Mum is dearly missed by those who worked closely with her. Thank you for choosing SureCare Tameside.

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Review from Ashling D (Niece of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service.
Myself and my uncle would be lost without SureCare services. He can stay happily at home with the help of SureCare giving him his medications every day.
Thanks to all the staff and careers.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you so much for the positive feedback. Our carers always look forward to your uncle's support calls and enjoy having a good chat with him!

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Review from Anthony C (Son of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy with SureCare and is happy to continue with them. They stay much, much longer than the previous company and actually talk to him, make him food and help with other things around the house. Thank you.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your positive review. We always aim to provide the highest quality of care in everything we do. Our carers really look forward to their visits and supporting your dad.

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Review from Keith M (Son of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company to deal with, always tried to accommodate extra hours. Manager visited before care started and explained the care package. Would not hesitate to recommend this company.
The carer was the same carer throughout the contract and was a great support to both me and my father.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you for your kind words. I will certainly pass on the positive feedback to the team. We always strive to provide the highest quality in everything we do.

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Review from Alison E (Daughter of Client) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only received care from SureCare for a few weeks in 2021 on the lead up to her moving home. In those few weeks, I found the area manager exceptionally caring and one who showed great interest in making sure Mum received the right care and the care staff, in general, I found to be friendly, helpful
and just overall provided the required standard of care my mum needed at that time.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you so much for those kind words. We are really pleased that our carers are truly making a positive difference. I will certainly pass on the lovely feedback to the team.

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Review from Ajay P (Son of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare team delivers first-class care to my mother.
My mum moved to Northwest from Leicester, and one of her main worries was the quality of care that she would receive when she is in Northwest, particularly the language need for her to communicate with her carer. Mum needed a care company that
could provide Gujrati speaking carers so that she can get all the personal care as well as phycological support from an experienced and caring team.
The manager and his team, especially three members of staff, have supported Mum throughout this year.
SureCare team are very helpful, always on time and ready to help!
Thank you all at SureCare, and we would defiantly recommend anyone requiring caring needs for themselves or their loved ones.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much for your review. All our carers who have worked with her admire her very much.

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Review from Dharmesh C (Son of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare service and client management are very professional. SureCare is providing social care to my dad, who is 88-years-old. The staff are very friendly and attend to the needs of my dad's care.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Our carers very much enjoy providing care for dad. Thank you very much for your feedback.

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Review from Stephen N (Son of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, always on time and really pleasant. The management team were very understanding, also very dignified. I would highly recommend this care service, also recommended the main carer we had, a really lovely young lady.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you so much for taking the time to review our service. It was a pleasure to provide care for your loved one.

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Review from Donna B (Daughter of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and the team for the wonderful care given to Mum. Nothing was too much trouble, not only when carrying out personal care but also speaking to her and explaining what they were going to do.
If all the staff have their ethos, then you can't go wrong. It is just a shame that
we didn't have more time to use the service.
I would happily recommend your company to anyone who needs assistance with their loved ones.
Thanks; once again.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you very much, Donna, for taking out the time to review our service. It was a great pleasure to provide care for mum, and yes, a shame we couldn't do it for longer. I hope you and the family are keeping well.

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Review from Alan H (Son of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care in the weeks leading up to her moving into a care home, when it was decided she required 24 hour care. Her regular carer visited 3 times a day and Mum looked forward to seeing her and enjoyed the chats that they had. It felt to all of us that it was a friend who was looking
after her and we are very grateful for everything that she did for our Mum.

Reply from Hariom Bhatt, Director at SureCare (Tameside & Oldham)

Thank you so much for taking the time to review our service. It was a pleasure to provide care for your loved one. Apologies for the late acknowledgement - I thought I had responded!

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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for SureCare (Tameside & Oldham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for SureCare (Tameside & Oldham) is calculated as follows: ( (60 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Tameside & Oldham) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Hariom

Hariom Bhatt

Job Title: Managing Director

Joined: 2020

Hariom lives locally in Ashton-under-Lyne and worked as a teacher for 8 years in schools in Tameside and Oldham. During the COVID-19 pandemic, he became actively involved, through local community groups, in providing support to the vulnerable. This inspired him to take a change in career direction, with Hariom working as a care worker to gain hands-on experience in the home care sector before deciding to start a SureCare franchise.


Hariom has established SureCare Tameside & Oldham as running his own company will allow them to ensure that those who are in need of help or support, for any reason, are provided with the care and assistance they require. He is passionate about providing home care services that are tailored to the individual and meet their needs and preferences, helping them achieve the goals they have set whilst also ensuring they are treated with dignity and respect at all times.

Rebekah

Rebekah Latimer

Job Title: Registered Manager

Joined: 2020

Rebekah has worked in various settings within the care sector for over 12 years.


She was previously a multi-site registered manager supporting individuals with learning disabilities, mental health issues and complex care needs. Rebekah has managed a large team and has a wealth of experience in management, compliance and legislation. Rebekah holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Management).


Rebekah is passionate about the quality of care delivered and ensuring that clients' needs are met with respect, dignity and consistency.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Tameside & Oldham) to verify any information. View our terms and conditions. SureCare (Tameside & Oldham) has an Enhanced Service - more info.