Submit a Review for Primacy Care
Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ
View full details of Primacy CareLatest Reviews for Primacy Care
24 March 2026
My disabled son is the client. He is taken out 2 days a week by staff into the community to keep him safe, happy and encourage independence. 3 regular members of staff share the rota for my son's call, all of whom are friendly, caring and familiar with my son's needs and interests. We are extremely
happy with the care and service provided.
20 March 2026
Excellent service from the male carers from Asia and Africa. Professional and very thorough. Having had care services from other agencies, Primacy have proved to be the best. Receive the rota on a regular basis and the office is always available to deal with any issues such as altering times to fit
in with hospital visits. Thoroughly recommended.
20 March 2026
Very happy with service mum having mum happy with carer mum haves with Mum's Alzheimer's she needs to go out for a couple of hours even if it's the best right into town and back Mum used to do years ago should be out for a few hours yeah I'm happy with the service was happy with Paola she is
absolutely amazing. My bisola talks clearly very helpful yeah some Carers doesn't know Mum doesn't want to be honest. I've asked to change some of the times on the day on the days suits myself and then as I work full-time food nine hours so for me to have a break and then for me to have a bit of a social life accompany you've changed men's hours to help out so we could me and my husband can have time out but I do appreciate it thank you
17 March 2026
We had to change care providers as the previous company couldn't accommodate dad's needs. Primary Care were allocated to dad, and when I looked at the reviews I was impressed. The manager and her staff came to meet dad and myself at his home, and instantly I knew these wonderful caring people were
going to really care for my dad. It can be difficult being a relative who is a carer, and Primary care have allowed me to be a daughter again. I'm no longer the carer, cleaner etc, I'm the daughter I've been longing to be for such a long time. My dad hasn't got much capacity now, however they tend all his personal needs with dignity. They cook his meals, do light cleaning, and wash and dry all his clothes and bedding. This has given me chance to spend quality time with my dad, and that means so much to us both. They treat my dad with respect and dignity, and he loves everyone of them. They are his friends, and make dad so happy, which gives us as a family so much peace of mind.
17 March 2026
Overall we have a good relationship with both the carers and the office team.
The office team are often slow at responding to emails and occasionally no response at all.
They are very quick to answer the phone a, very cheerful and always extremely willing to help solve any issues we have had.
The
majority of the carers are friendly to both of my parents often going beyond their level of responsibility to help. The majority of the ladies call when they are running late and give an explanation for the reason.
Downside is , the rota is regularly changed with no notification which my father finds stressful.
We are very happy with the care provided and the carers have gone to great lengths to build a good relationship with the rest of the family
16 March 2026
Overall good professional service, but my father finds it quite tiring explaining to new care workers where everything is i.e fridge, microwave, food items and where dishes are.
He is partially sighted and cant always explain that well where everything is.
We hoped he would get more regular staff
attending. In March he seems to have had brand new care workers a lot more than was expected.
If at all possible could he have between 4/5 carers come every week?
Thanks
10 March 2026
Primacy care are a brilliant care company with amazing staff (carers and office staff) which I would highly recommend. The care of my Dad over the last 3 years has been fantastic. Any queries or changes to my Dad's care in that time has been dealt with smoothly and promptly in such a professional
and understanding manner. 5 stars across the board.
10 March 2026
I am so grateful to have found this provider; they have a wonderful staff. They are punctual, professional, and incredibly patient. My mum has dementia and sometimes just needs a little more time and gentle persuasion-the team understands this perfectly. Beyond the medical and physical support, they
truly treat her with dignity. I highly recommend them to anyone seeking compassionate elder care.
10 March 2026
New to having carers for my husband but it has gone smoothly.The carers that come to aid my husband are polite, friendly and always greet him with a smile. They are also very efficient and reassure him .He has complete trust in them and so do I.
29 July 2025
The caring staff at Primacy care are compassionate and respectful. They were excellent with my dad.
The office and support staff are supportive and flexible about adjusting rotas.
They are good at keeping in touch and respond promptly to emails and phone calls.
17 July 2025
The client is very happy with the considerate carers. The company that the service provides is excellent.
02 July 2025
My father-in-law receives absolutely wonderful care from all the carers they are extremely kind, friendly and respectful to him and to all our family. We are extremely grateful for all they do for our family.
29 May 2024
Service good, always cheerful and you can rely on the carers coming every day.
18 April 2024
I have been having excellent care from the carers and office staff, nothing is too much trouble for them, they are in my opinion a real 5-star company where the client comes first every time, thanks so much Primacy.
22 January 2024
Carers are really helpful I have social care and every one of them are a godsend.
16 January 2024
Very happy with Primacy Care, the carers are polite, caring and very friendly. I wasn't happy when I had to change companies last June, but it has I am pleased to say worked out very well.
18 May 2023
I am pleased with the care my sister-in-law receives. She receives very good care from carers who have come to know her needs, and it is good to see more of the same faces consistently, and although my sister-in-law's dementia is deteriorating, she seems to respond to familiar faces. The carers are
adapting to her changing needs. They are friendly and glad to listen to the concerns of the family and respond accordingly.
26 July 2021
Primacy Care are providing us with the best continuity of care we have experienced over the past four and a half years and our carers are very well trained and provide an excellent service. The carers treat my husband with kindness, dignity and respect and engage with him whilst always remaining
professional. We have 4 double-handed visits each day and without them, my husband would not be able to stay at home which is most important for both of us. We feel part of a caring family and it is a privilege to have them in our home.
Latest Reviews for Primacy Care
24 March 2026
My disabled son is the client. He is taken out 2 days a week by staff into the community to keep him safe, happy and encourage independence. 3 regular members of staff share the rota for my son's call, all of whom are friendly, caring and familiar with my son's needs and interests. We are extremely
happy with the care and service provided.
20 March 2026
Excellent service from the male carers from Asia and Africa. Professional and very thorough. Having had care services from other agencies, Primacy have proved to be the best. Receive the rota on a regular basis and the office is always available to deal with any issues such as altering times to fit
in with hospital visits. Thoroughly recommended.
20 March 2026
Very happy with service mum having mum happy with carer mum haves with Mum's Alzheimer's she needs to go out for a couple of hours even if it's the best right into town and back Mum used to do years ago should be out for a few hours yeah I'm happy with the service was happy with Paola she is
absolutely amazing. My bisola talks clearly very helpful yeah some Carers doesn't know Mum doesn't want to be honest. I've asked to change some of the times on the day on the days suits myself and then as I work full-time food nine hours so for me to have a break and then for me to have a bit of a social life accompany you've changed men's hours to help out so we could me and my husband can have time out but I do appreciate it thank you
17 March 2026
We had to change care providers as the previous company couldn't accommodate dad's needs. Primary Care were allocated to dad, and when I looked at the reviews I was impressed. The manager and her staff came to meet dad and myself at his home, and instantly I knew these wonderful caring people were
going to really care for my dad. It can be difficult being a relative who is a carer, and Primary care have allowed me to be a daughter again. I'm no longer the carer, cleaner etc, I'm the daughter I've been longing to be for such a long time. My dad hasn't got much capacity now, however they tend all his personal needs with dignity. They cook his meals, do light cleaning, and wash and dry all his clothes and bedding. This has given me chance to spend quality time with my dad, and that means so much to us both. They treat my dad with respect and dignity, and he loves everyone of them. They are his friends, and make dad so happy, which gives us as a family so much peace of mind.
17 March 2026
Overall we have a good relationship with both the carers and the office team.
The office team are often slow at responding to emails and occasionally no response at all.
They are very quick to answer the phone a, very cheerful and always extremely willing to help solve any issues we have had.
The
majority of the carers are friendly to both of my parents often going beyond their level of responsibility to help. The majority of the ladies call when they are running late and give an explanation for the reason.
Downside is , the rota is regularly changed with no notification which my father finds stressful.
We are very happy with the care provided and the carers have gone to great lengths to build a good relationship with the rest of the family
16 March 2026
Overall good professional service, but my father finds it quite tiring explaining to new care workers where everything is i.e fridge, microwave, food items and where dishes are.
He is partially sighted and cant always explain that well where everything is.
We hoped he would get more regular staff
attending. In March he seems to have had brand new care workers a lot more than was expected.
If at all possible could he have between 4/5 carers come every week?
Thanks
10 March 2026
Primacy care are a brilliant care company with amazing staff (carers and office staff) which I would highly recommend. The care of my Dad over the last 3 years has been fantastic. Any queries or changes to my Dad's care in that time has been dealt with smoothly and promptly in such a professional
and understanding manner. 5 stars across the board.
10 March 2026
I am so grateful to have found this provider; they have a wonderful staff. They are punctual, professional, and incredibly patient. My mum has dementia and sometimes just needs a little more time and gentle persuasion-the team understands this perfectly. Beyond the medical and physical support, they
truly treat her with dignity. I highly recommend them to anyone seeking compassionate elder care.
10 March 2026
New to having carers for my husband but it has gone smoothly.The carers that come to aid my husband are polite, friendly and always greet him with a smile. They are also very efficient and reassure him .He has complete trust in them and so do I.
29 July 2025
The caring staff at Primacy care are compassionate and respectful. They were excellent with my dad.
The office and support staff are supportive and flexible about adjusting rotas.
They are good at keeping in touch and respond promptly to emails and phone calls.
17 July 2025
The client is very happy with the considerate carers. The company that the service provides is excellent.
02 July 2025
My father-in-law receives absolutely wonderful care from all the carers they are extremely kind, friendly and respectful to him and to all our family. We are extremely grateful for all they do for our family.
29 May 2024
Service good, always cheerful and you can rely on the carers coming every day.
18 April 2024
I have been having excellent care from the carers and office staff, nothing is too much trouble for them, they are in my opinion a real 5-star company where the client comes first every time, thanks so much Primacy.
22 January 2024
Carers are really helpful I have social care and every one of them are a godsend.
16 January 2024
Very happy with Primacy Care, the carers are polite, caring and very friendly. I wasn't happy when I had to change companies last June, but it has I am pleased to say worked out very well.
18 May 2023
I am pleased with the care my sister-in-law receives. She receives very good care from carers who have come to know her needs, and it is good to see more of the same faces consistently, and although my sister-in-law's dementia is deteriorating, she seems to respond to familiar faces. The carers are
adapting to her changing needs. They are friendly and glad to listen to the concerns of the family and respond accordingly.
26 July 2021
Primacy Care are providing us with the best continuity of care we have experienced over the past four and a half years and our carers are very well trained and provide an excellent service. The carers treat my husband with kindness, dignity and respect and engage with him whilst always remaining
professional. We have 4 double-handed visits each day and without them, my husband would not be able to stay at home which is most important for both of us. We feel part of a caring family and it is a privilege to have them in our home.