Submit a Review for Priory Care Services Kingston
Studio 6, 119 Richmond Road, Kingston upon Thames, KT2 5BX
View full details of Priory Care Services KingstonLatest Reviews for Priory Care Services Kingston
27 January 2026
The care given to my mother, Rosa, was fantastic. The carers were all patient, considerate, compassionte and well-mannered. Despite often running late, they all were willing to go the extra mile and never cut corners or showed any unwillingness to complete their tasks. I cannot praise them enough.
15 January 2026
Knowledgeable carers , well trained, especially with any medication issues. My mum feels comfortable with the carers and has formed good relationships and bonds with them.
Where we have had some small hiccups they have been dealt with and resolved with willingness to improve any matters.
Carers
are approachable and friendly.
07 November 2025
My mother was provided with a 4-week of 4 x a day visits, following a 3-week stay in hospital. A care plan was drawn up by the care manager, that was followed by all staff on their visits. The staff (and we were lucky to meet 10 of them) were all, with no exception, polite, respectful, kind,
supportive, caring and professional. We received a 2-carer call out, and they worked well together, giving the care and encouragement needed. We received a call soon after the care started, to check all was ok, and a call towards the end of the package too! We were encouraged to phone management if we had any concerns (we didn't). Overall we were totally satisfied and very grateful for the service provided.
26 June 2025
There are nice, on time, friendly.
05 June 2025
I find the care provided so far, satisfactory, much better now than it was. The carers are very good- before now, I had too many carers and I would love to tell them what I wanted but I have the same carers now. They are usually on time, they have the office to inform me when they are running late
and it is usually for an important reason like traffic or waiting for an ambulance. They keep my place clean.
30 May 2025
I have only good to say about Priory Care. The management and staff are always caring and having a positive outlook.
30 May 2025
Very good service and care for my mother. The careers have been great from first day and we have no complain as they have been excellent with how they treat my mother
Always on time and respectful, it has made it easier for my mother especially her getting comfortable with new faces helping her
around
22 May 2025
I have good carers the ones I get regularly. But when it not them I find that care is not as good ie putting wet nighty on door to dry. Don't ask what they need to do can't wait to leave. But my normal carers are polite and caring will ask me when if I need anything and always helpful. The office
doesn't always send rota on who coming and sometimes they ring you but you ask them to ring back but they don't.
16 May 2025
Mum has been having Priory Care Services
Since August last year as she has vascular dementia. All the Carers that look.after her are kind, considerate and patient even when mum is having a difficult time.
You can always call them if you have any concerns and they will always support and help you.
I am very glad that they will be looking after mum from now on. It is very reassuring
Thank you all
16 May 2025
I can't speak highly enough of the care and compassion shown by the team at priory care Kingston. From the very beginning, they made our family feel supported and at ease. The caregivers were not only professional and reliable, but truly kind-hearted people who treated our loved one with dignity and
respect. Their attention to detail, clear communication, and genuine concern made all the difference. It's rare to find a service that feels like an extension of your own family, but that's exactly what we found here. Highly recommended for anyone seeking trustworthy and compassionate home care.
15 May 2025
My dad's main carer who is really good with him min and they have a good bond. On days when his main carer is not working g we do not have a regular person attending so this makes things a little more difficult for my dad who likes routine.
Sometimes we had not had a carer at the regular time and
we have had to call the office to chase which I do not find an easy experience. Last time I called the person I spoke to was actually with a client which I think is shocking. I do struggle with the lack of communication with the office and they never let you know if a carer is running late.
I can not fault the actually carer himself just the office.
15 May 2025
I have had this service of carers over nearly two years now very professional, reliable, .fantastic, kind and loving, they give in all to the job ,I sincerely appreciate all they do I would recommend them 100 percent
Thumbs up
15 May 2025
At the beginning it was bit of a hassle and I was not aware of much about the service and I have to call them everything but now I understand the service very well.
Most of their staff are supportive and good they respect me and they come in time and do a great job.
15 May 2025
Nice service they try to give extra care for there clients my mum happy from them the service they give all carer are very good helpful they try to best to come in time to give there best we are very happy
14 May 2025
I've been with Piory Care for three years, and I honestly couldn't live independently without the support they provide. As a young disabled person, I need carers who strike the right balance between offering support and respecting my independence and that's exactly what Piory Care delivers.
I
have three consistent carers who are all incredible, professional, and always so helpful. Each of them goes above and beyond, whether it's offering gentle encouragement or simply being there for a chat.
Two staff members in the office also deserve a special mention. They've both remained consistent and supportive, even as their roles have changed over the years.
I always recommend Piory Care because I truly believe they're one of the best providers in Kingston. I've had experience with other agencies, and the standard simply doesn't compare.
14 May 2025
We like the stability of staff enabling continuity and reliable care. Staff are both friendly and professional, enabling them to build sound working relationships with the clients. Communicating clearly at all times and sharing at least a smile or two each visit which is certainly appreciated.
14 May 2025
I have been in the hands of my carers at Priory the last two years.
I am unable to stand and require assistance when moving from my bed to my chair and anywhere else in between.
My friendly carers invariably arrive at a time that suits me and always with a smile and greeting. Nothing is ever too
much for them, no matter how bizarre the request may be.
14 May 2025
The entire Priory team was fantastic, always supportive and accommodating.
My mother was in very comfortable and caring hands where she always felt comfortable and even excited to see the team.
Highly recommend and hope only the nest for the entire team!
Thank you always!
14 May 2025
They are always on time, and are extremely friendly with the patient and with me I love having conversations with the staff, they always make my day, even my children love having little conversations and they fulfill the patients need and do it in a very well mannered way.
14 May 2025
Our main carer is very good and fully understands my father's needs. On his day off we have different staff and they often overlook the obvious things that are necessary and must at all times be completed. At times they are slap dash and no attention to detail.
Latest Reviews for Priory Care Services Kingston
27 January 2026
The care given to my mother, Rosa, was fantastic. The carers were all patient, considerate, compassionte and well-mannered. Despite often running late, they all were willing to go the extra mile and never cut corners or showed any unwillingness to complete their tasks. I cannot praise them enough.
15 January 2026
Knowledgeable carers , well trained, especially with any medication issues. My mum feels comfortable with the carers and has formed good relationships and bonds with them.
Where we have had some small hiccups they have been dealt with and resolved with willingness to improve any matters.
Carers
are approachable and friendly.
07 November 2025
My mother was provided with a 4-week of 4 x a day visits, following a 3-week stay in hospital. A care plan was drawn up by the care manager, that was followed by all staff on their visits. The staff (and we were lucky to meet 10 of them) were all, with no exception, polite, respectful, kind,
supportive, caring and professional. We received a 2-carer call out, and they worked well together, giving the care and encouragement needed. We received a call soon after the care started, to check all was ok, and a call towards the end of the package too! We were encouraged to phone management if we had any concerns (we didn't). Overall we were totally satisfied and very grateful for the service provided.
26 June 2025
There are nice, on time, friendly.
05 June 2025
I find the care provided so far, satisfactory, much better now than it was. The carers are very good- before now, I had too many carers and I would love to tell them what I wanted but I have the same carers now. They are usually on time, they have the office to inform me when they are running late
and it is usually for an important reason like traffic or waiting for an ambulance. They keep my place clean.
30 May 2025
I have only good to say about Priory Care. The management and staff are always caring and having a positive outlook.
30 May 2025
Very good service and care for my mother. The careers have been great from first day and we have no complain as they have been excellent with how they treat my mother
Always on time and respectful, it has made it easier for my mother especially her getting comfortable with new faces helping her
around
22 May 2025
I have good carers the ones I get regularly. But when it not them I find that care is not as good ie putting wet nighty on door to dry. Don't ask what they need to do can't wait to leave. But my normal carers are polite and caring will ask me when if I need anything and always helpful. The office
doesn't always send rota on who coming and sometimes they ring you but you ask them to ring back but they don't.
16 May 2025
Mum has been having Priory Care Services
Since August last year as she has vascular dementia. All the Carers that look.after her are kind, considerate and patient even when mum is having a difficult time.
You can always call them if you have any concerns and they will always support and help you.
I am very glad that they will be looking after mum from now on. It is very reassuring
Thank you all
16 May 2025
I can't speak highly enough of the care and compassion shown by the team at priory care Kingston. From the very beginning, they made our family feel supported and at ease. The caregivers were not only professional and reliable, but truly kind-hearted people who treated our loved one with dignity and
respect. Their attention to detail, clear communication, and genuine concern made all the difference. It's rare to find a service that feels like an extension of your own family, but that's exactly what we found here. Highly recommended for anyone seeking trustworthy and compassionate home care.
15 May 2025
My dad's main carer who is really good with him min and they have a good bond. On days when his main carer is not working g we do not have a regular person attending so this makes things a little more difficult for my dad who likes routine.
Sometimes we had not had a carer at the regular time and
we have had to call the office to chase which I do not find an easy experience. Last time I called the person I spoke to was actually with a client which I think is shocking. I do struggle with the lack of communication with the office and they never let you know if a carer is running late.
I can not fault the actually carer himself just the office.
15 May 2025
I have had this service of carers over nearly two years now very professional, reliable, .fantastic, kind and loving, they give in all to the job ,I sincerely appreciate all they do I would recommend them 100 percent
Thumbs up
15 May 2025
At the beginning it was bit of a hassle and I was not aware of much about the service and I have to call them everything but now I understand the service very well.
Most of their staff are supportive and good they respect me and they come in time and do a great job.
15 May 2025
Nice service they try to give extra care for there clients my mum happy from them the service they give all carer are very good helpful they try to best to come in time to give there best we are very happy
14 May 2025
I've been with Piory Care for three years, and I honestly couldn't live independently without the support they provide. As a young disabled person, I need carers who strike the right balance between offering support and respecting my independence and that's exactly what Piory Care delivers.
I
have three consistent carers who are all incredible, professional, and always so helpful. Each of them goes above and beyond, whether it's offering gentle encouragement or simply being there for a chat.
Two staff members in the office also deserve a special mention. They've both remained consistent and supportive, even as their roles have changed over the years.
I always recommend Piory Care because I truly believe they're one of the best providers in Kingston. I've had experience with other agencies, and the standard simply doesn't compare.
14 May 2025
We like the stability of staff enabling continuity and reliable care. Staff are both friendly and professional, enabling them to build sound working relationships with the clients. Communicating clearly at all times and sharing at least a smile or two each visit which is certainly appreciated.
14 May 2025
I have been in the hands of my carers at Priory the last two years.
I am unable to stand and require assistance when moving from my bed to my chair and anywhere else in between.
My friendly carers invariably arrive at a time that suits me and always with a smile and greeting. Nothing is ever too
much for them, no matter how bizarre the request may be.
14 May 2025
The entire Priory team was fantastic, always supportive and accommodating.
My mother was in very comfortable and caring hands where she always felt comfortable and even excited to see the team.
Highly recommend and hope only the nest for the entire team!
Thank you always!
14 May 2025
They are always on time, and are extremely friendly with the patient and with me I love having conversations with the staff, they always make my day, even my children love having little conversations and they fulfill the patients need and do it in a very well mannered way.
14 May 2025
Our main carer is very good and fully understands my father's needs. On his day off we have different staff and they often overlook the obvious things that are necessary and must at all times be completed. At times they are slap dash and no attention to detail.