Priory Care Services Kingston

Studio 6, 119 Richmond Road, Kingston upon Thames KT2 5BX
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9.7 28 Reviews
  • Priory Care Services Kingston, Kingston upon Thames
Priory Care Services Kingston offers high quality home care to people living in Kingston-upon-Thames, London.

The skilled and knowledgeable team will help you every step of the way, from your first enquiry to creating a bespoke support plan to ensuring that you and your loved ones are continuously happy with the care you receive.

A range of services is available, with calls ranging from short visits to 24-hour live-in care. Whatever support you need to live independently, the friendly team will be happy to discuss your needs and wishes and how they could help.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.38

We take pride in our service hence why we offer a 24 hours cancellation with no obligation contractual terms

These prices are only a guideline, please contact Priory Care Services Kingston to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Sheikh Muhomud (Registered Manager)

Priory Care Services Kingston Reviews (28)

9.7

Priory Care Services Kingston has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years.
Over all time Priory Care Services Kingston has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Priory Care Services Kingston
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Total of 28, showing 1-20
Review from S A (Daughter-in-law of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There are nice, on time, friendly.
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Review from M F (Client) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care provided so far, satisfactory, much better now than it was. The carers are very good- before now, I had too many carers and I would love to tell them what I wanted but I have the same carers now. They are usually on time, they have the office to inform me when they are running late and
it is usually for an important reason like traffic or waiting for an ambulance. They keep my place clean.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your kind and thoughtful feedback. We're pleased to hear that you're finding the care more consistent and satisfactory now. Continuity of carers is something we know makes a big difference, and we're glad this has improved your experience. It's great to hear that our team is communicating well and keeping you informed when there are delays-and that you're happy with the support they provide, including keeping your home clean. We'll make sure your lovely comments are passed on to the carers involved. Your feedback means a lot to us and helps us continue to improve.

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Review from Keith R (Husband of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only good to say about Priory Care. The management and staff are always caring and having a positive outlook.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your kind words! We truly appreciate your feedback. At Priory Care, our team is dedicated to providing compassionate and high-quality care, and it means a lot to know that our efforts are making a positive difference. Your support encourages us to keep doing what we love-caring for others with warmth and respect.

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Review from H S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service and care for my mother. The careers have been great from first day and we have no complain as they have been excellent with how they treat my mother
Always on time and respectful, it has made it easier for my mother especially her getting comfortable with new faces helping her around
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for your lovely feedback. We're so pleased to hear that your mother is receiving the care and support she deserves. It's wonderful to know our carers have made her feel comfortable and respected from the very beginning. Being on time, kind, and consistent is something we truly value, and we're grateful for the trust you've placed in us. We'll be sure to pass your kind words on to the team-they'll be delighted!

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Review from A H (Client) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have good carers the ones I get regularly. But when it not them I find that care is not as good ie putting wet nighty on door to dry. Don't ask what they need to do can't wait to leave. But my normal carers are polite and caring will ask me when if I need anything and always helpful. The office doesn't
always send rota on who coming and sometimes they ring you but you ask them to ring back but they don't.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for your feedback - we truly appreciate you taking the time to share your experience.We're really pleased to hear that you're happy with your regular carers and that they continue to provide polite, caring, and attentive support. That means a lot to us, and we'll make sure your kind words are passed on to them.We're sorry to hear that your experience hasn't been as positive when other carers attend. This isn't the standard of care we aim to provide, and we take your concerns seriously. We will look into the issue you raised about the wet nighty and will remind all staff of the importance of maintaining high-quality, respectful care at all times.Regarding communication and rota updates, we understand how frustrating it can be not knowing who to expect. We'll review how we manage and communicate schedule changes and follow-up calls to ensure we improve in this area.Thank you again for bringing this to our attention.

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Review from Gina D (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been having Priory Care Services
Since August last year as she has vascular dementia. All the Carers that look.after her are kind, considerate and patient even when mum is having a difficult time.
You can always call them if you have any concerns and they will always support and help you.
I am very glad that they will be looking after mum from now on. It is very reassuring
Thank you all
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for taking the time to share your experience. We're honoured to be supporting your mum and your family, and it means a great deal to hear that our team has made a positive difference.Caring for someone with vascular dementia requires compassion, understanding, and patience-and we're so pleased to know that you've found our carers to embody these qualities. Your reassurance and trust in us are truly valued.We're always here for you, and it's our privilege to continue supporting your mum with the care she deserves. Thank you again for your kind words-they mean the world to our team.Warmest regards,The Priory Care Kingston Team

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Review from Saad K (Son of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the care and compassion shown by the team at priory care Kingston. From the very beginning, they made our family feel supported and at ease. The caregivers were not only professional and reliable, but truly kind-hearted people who treated our loved one with dignity and
respect. Their attention to detail, clear communication, and genuine concern made all the difference. It's rare to find a service that feels like an extension of your own family, but that's exactly what we found here. Highly recommended for anyone seeking trustworthy and compassionate home care.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your kind and heartfelt words. We're truly touched to hear that your experience with Priory Care Kingston has been such a positive one.Providing compassionate, person-centred care is at the heart of everything we do, and it means the world to us to know that our team made your family feel supported and at ease. We're especially proud to hear that our caregivers treated your loved one with the dignity, respect, and kindness they deserve.Your recommendation and trust in our service are deeply appreciated. Please don't hesitate to reach out if there's ever anything more we can do to support you or your family.With warmest regards,The Priory Care Kingston Team

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Review from Jackie T (Daughter of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My dad's main carer who is really good with him min and they have a good bond. On days when his main carer is not working g we do not have a regular person attending so this makes things a little more difficult for my dad who likes routine.
Sometimes we had not had a carer at the regular time and we
have had to call the office to chase which I do not find an easy experience. Last time I called the person I spoke to was actually with a client which I think is shocking. I do struggle with the lack of communication with the office and they never let you know if a carer is running late.
I can not fault the actually carer himself just the office.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for sharing your feedback, and for your kind words about your dad's main carer. We're truly glad to hear that he has built a strong bond with someone who understands and supports him so well-consistent, compassionate care is exactly what we strive for. We're very sorry to hear about the difficulties you've experienced with communication from the office, and we completely understand how important routine and timely updates are, especially for clients who rely on structure and familiarity. Your concerns are valid, and we're taking them seriously. We're currently reviewing how we manage scheduling and communication to ensure a more consistent and transparent experience going forward. Your feedback helps us improve, and we really appreciate you bringing these issues to our attention. Warm regards, The Priory Care Kingston Team

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Review from Clifford K (Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had this service of carers over nearly two years now very professional, reliable, .fantastic, kind and loving, they give in all to the job ,I sincerely appreciate all they do I would recommend them 100 percent
Thumbs up
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Review from Manjula B (Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the beginning it was bit of a hassle and I was not aware of much about the service and I have to call them everything but now I understand the service very well.
Most of their staff are supportive and good they respect me and they come in time and do a great job.
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Review from Jagpal singh B (Son of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice service they try to give extra care for there clients my mum happy from them the service they give all carer are very good helpful they try to best to come in time to give there best we are very happy
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Review from Lydia D (Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with Piory Care for three years, and I honestly couldn't live independently without the support they provide. As a young disabled person, I need carers who strike the right balance between offering support and respecting my independence and that's exactly what Piory Care delivers.


I have

three consistent carers who are all incredible, professional, and always so helpful. Each of them goes above and beyond, whether it's offering gentle encouragement or simply being there for a chat.


Two staff members in the office also deserve a special mention. They've both remained consistent and supportive, even as their roles have changed over the years.


I always recommend Piory Care because I truly believe they're one of the best providers in Kingston. I've had experience with other agencies, and the standard simply doesn't compare.

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your incredibly kind and thoughtful words. It means the world to us to know that the support we provide has made such a positive difference in your life. Striking the right balance between support and independence is something we truly value, so hearing that we've been able to achieve that for you is deeply rewarding.We're delighted to hear that your regular carers continue to go above and beyond, and we'll be sure to pass on your appreciation to them. It's also lovely to hear your recognition of our office team-their consistent support is something we're very proud of, and your comments will mean a lot to them.Thank you for recommending Priory Care and for trusting us over the past three years. We're honoured to be part of your journey and remain committed to providing the high standard of care you deserve.

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Review from G M (Sister of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We like the stability of staff enabling continuity and reliable care. Staff are both friendly and professional, enabling them to build sound working relationships with the clients. Communicating clearly at all times and sharing at least a smile or two each visit which is certainly appreciated.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your kind feedback. We're really pleased to hear that the consistency of our team has helped provide reliable and continuous care-something we know is incredibly important.It's great to hear that our staff's friendliness, professionalism, and clear communication are making a positive difference and helping to build strong, trusting relationships. And of course, we're especially glad to know that the shared smiles are appreciated too!Thank you again for your support-it truly means a lot to us.

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Review from E W (Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been in the hands of my carers at Priory the last two years.
I am unable to stand and require assistance when moving from my bed to my chair and anywhere else in between.
My friendly carers invariably arrive at a time that suits me and always with a smile and greeting. Nothing is ever too
much for them, no matter how bizarre the request may be.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your wonderful feedback. We're honoured to have been supporting you over the past two years, and it's heartening to hear that our carers continue to meet your needs with kindness, flexibility, and a smile.It's incredibly important to us that you feel comfortable, respected, and well cared for, and we're so pleased that our team is delivering the personalised support you deserve-no matter how unique the request!Thank you again for your kind words and for placing your trust in us. We look forward to continuing to support you.

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Review from M P (Son of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire Priory team was fantastic, always supportive and accommodating.


My mother was in very comfortable and caring hands where she always felt comfortable and even excited to see the team.


Highly recommend and hope only the nest for the entire team!


Thank you always!

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your kind and thoughtful words. We're truly grateful for your recommendation and so pleased to hear that your mother felt comfortable, cared for, and even looked forward to seeing the team-that means the world to us.It's always our goal to provide not only high-quality care but also genuine connection and comfort, so your feedback is incredibly encouraging for the whole team.Wishing you and your family all the very best, and thank you again for your heartfelt support!

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Review from M A (Son of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are always on time, and are extremely friendly with the patient and with me I love having conversations with the staff, they always make my day, even my children love having little conversations and they fulfill the patients need and do it in a very well mannered way.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your lovely feedback. We're delighted to hear that our staff are not only meeting your father's needs so well but also bringing joy and positivity to your whole family. It's wonderful to know that their punctuality, friendliness, and respectful approach are making such a difference to your day.We truly appreciate your kind words, and we'll be sure to share them with the team-they'll be so pleased to hear how much their care and conversation mean to you and your children.

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Review from S D (Daughter of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our main carer is very good and fully understands my father's needs. On his day off we have different staff and they often overlook the obvious things that are necessary and must at all times be completed. At times they are slap dash and no attention to detail.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for your feedback. We're pleased to hear that your main carer is providing such excellent support and has a strong understanding of your father's needs. Consistency and attention to detail are incredibly important, and we're sorry to hear that this isn't always the case when other staff are covering.Please be assured that we take this seriously. We will review the handover process and ensure that all staff are fully briefed on your father's specific requirements. We will also address the concerns around attention to detail to make sure that the same high standard of care is maintained at all times.Thank you again for raising this-we value your input and are committed to making improvements.

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Review from Deborah S (Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi
I have absolutely fantastic carers.
They are 100%.
I couldn't ask for any think better.
There so kind careing
Always on time.
They there job 100%
Best carers I ever had
Wouldn't want to change them for world
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your wonderful words! We're absolutely delighted to hear how happy you are with your carers. It means the world to us to know they've made such a positive impact with their kindness, punctuality, and dedication. We'll be sure to pass on your heartfelt praise to the team - they'll be over the moon! Your trust and appreciation mean everything, and we're so glad to be supporting you.

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Review from Coral M (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had experience with another Agency first, to take care of my dad.. who abused hus trust .. stole medication and who are infact still working. We had lost all faith in the system..
Until that is..we were assigned The Priory Care Services..
All staff a caring and kind, they don't treat my dad
like a 12 year old.. they listen, are patient. My dad can be challenging at times. . This is never an issue for them.
His day is always brightened by their presence.. I don't live in this country so sometimes I feel helpless.. but when I do.. I can just reach out and ask. Amd thry arenin regular contact with me also. .
Amazing team. . We are lucky to have them.
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Review from P C (Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care is provided for myself. I am bed-bound and the carers are gentle when moving me and ensure that I am always made to feel comfortable. They are always happy to move me to my chair having never hurt me or put me in any extra pain. I haven't had a bad experience with any of my careers.
They arrive
on time with a smile on their face, which then puts a smile on my face too.
Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for the lovely feedback. It is always a pleasure working with you.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Priory Care Services Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.699 for Priory Care Services Kingston is calculated as follows: ( (95 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 123 Ratings = 4.699
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Priory Care Services Kingston is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (4)

Sheikh

Sheikh Muhomud

Job Title: Director Joined: 2017

Sheikh is the director for Priory Care Ltd which operates across five boroughs in the UK. As a company director, it is Sheikh’s responsibility to deliver the strategic vision of Priory Care Services Ltd. Sheikh has over 15 years of experience in the primary care industry and he is passionate about caring for all his staff and clients. Sheikh has a unique understanding of each role within his organisation and firmly advocates for more people to join the industry.


Growing the Priory Care Services Ltd brand within the industry has been a source of immense pride for Sheikh and he is determined to have Priory Care Services Ltd recognised as the number one care provider in the UK. Since, the organisation’s motto is- “We are in this together” Sheikh and his team completely dedicate themselves to their work and deal with patients’ struggles as their own.

Marcia

Marcia Anderson

Job Title: Care Manager Joined: 2023

With an unwavering dedication spanning two decades in the field of care, Marcia Anderson is a seasoned and compassionate Care Manager. Her extensive experience encompasses various domains, including domiciliary care, dementia care, nursing home care, and supportive living services.


Throughout her illustrious career, Marcia has left an indelible mark on the lives of countless individuals and their families. Her commitment to improving the quality of life for those in need is evident in the love and admiration expressed by both clients and staff.


For the past 14 years, Marcia has served as a registered manager, overseeing the care and well-being of vulnerable clients in the communities she serves. Upholding the highest standards of care, she ensures that clients receive the attention, support, and dignity they deserve. Marcia holds an NVQ in health and social care up to level 4 and is actively pursuing leadership and management at level 5.


Her expertise extends to training caregivers through the Dementia Awareness Train, Trainer, and Care Certificates. This empowers caregivers to deliver a standard of care while understanding the stages of dementia and its progression. Marcia’s educational background includes the attainment of a BTEC national in business and finance, providing her with a strategic edge in advancing within the care industry at the management level.


Marcia strongly believes in the power of a supportive and caring environment to enhance the quality of life for individuals. One of her proudest achievements is the establishment of an elderly day center for people experiencing dementia within the London Borough of Brent. This center has made a significant difference in the lives of many adults with dementia who need support.


As a valuable member of the Priory Care team, Marcia is dedicated to building professional relationships within the borough and with her team. Her goal is to ensure that the health and well-being of the clients under her care reach the highest standard. Marcia Anderson continues to be a beacon of excellence in the care industry.

Ameena

Ameena Salik

Job Title: Care Coordinator Joined: 2021

For the past three years, Ameena has dedicated her life to making a positive impact in the lives of autistic children. This passion was ignited by a profound sense of empathy and a desire to make a real difference in the world. She believes in treating everyone with respect, dignity, and understanding, recognizing that everyone is unique and deserving of care tailored to their specific needs.


With equivalent qualifications that blend academic knowledge and practical experience, have been a steadfast advocate for those who require extra support. Having worked with autistic children of different ages, she has honed her ability to adapt and provide individualized care, fostering growth and development.

Passion, experience, and a deep commitment to enhancing the lives of individuals with unique needs have been the driving forces behind my journey as a care coordinator. With an extensive background working with autistic children, adults with difficulties, and those with challenging behaviours, I am well-prepared to take on new challenges as a care coordinator.


She has also spent two years as a dedicated carer, helping adults facing difficulties, including those with challenging behaviours. This diverse experience has equipped her with a well-rounded perspective, allowing her to understand and address the varying needs of those she serves.


Now, as a care coordinator, she has taken on the role of orchestrating care plans, bridging the gap between families, healthcare providers, and support services, and ensuring the best possible care for all. With a wealth of experience and a heart full of passion.

Jesutofunmi

Jesutofunmi Onayungbo

Job Title: Field Care Supervisor Joined: 2022

I am an ambitious professional with a diverse educational background and a passion for making a meaningful impact. With a first degree in Education and a Level 2 qualification in Health and Social Care, I possess a strong foundation in communication and pedagogy.

Approximately 10 months ago, I embarked on a new journey in the healthcare sector, driven by my desire to contribute to the well-being of individuals in need and support them to live the best life. Since then, I have rapidly risen through the ranks and currently hold the position of Field Supervisor.

My role as a Field Supervisor allows me to combine my educational expertise with my newfound healthcare knowledge. I am dedicated to ensuring the highest standards of care delivery, providing guidance and support to our caregivers in the field, and optimizing the overall quality of life for our clients.

My ambition is a driving force in my career, motivating me to continually seek opportunities for growth and development in the dynamic and ever-evolving healthcare and social care industry. I am committed to making a lasting difference in the lives of those I serve, and I look forward to further contributing to the success and mission of Priory Care services.

Frequently Asked Questions about Priory Care Services Kingston

What Type of Services does Priory Care Services Kingston offer?

Priory Care Services Kingston offers Home Care.

How many Carers does Priory Care Services Kingston employ?

Priory Care Services Kingston employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Priory Care Services Kingston to verify any information. View our terms and conditions. Priory Care Services Kingston has an Enhanced Service - more info.