Priory Care Services is a locally rooted, multi-award-winning home-care provider serving residents across Kingston upon Thames. Recognised as a Top 20 rated small home care group in the UK (2025), the organisation focuses on what matters most: people feeling safe, heard, and in control at home. Guiding ethos: All in this together.
Beliefs are simple and human. People first: decisions begin with 'What matters to you?' rather than 'What’s the matter...
Priory Care Services is a locally rooted, multi-award-winning home-care provider serving residents across Kingston upon Thames. Recognised as a Top 20 rated small home care group in the UK (2025), the organisation focuses on what matters most: people feeling safe, heard, and in control at home. Guiding ethos: All in this together.
Beliefs are simple and human. People first: decisions begin with 'What matters to you?' rather than 'What’s the matter with you?' Relationships over rotas: matching carers for skills and personality, then protecting continuity. Honest communication: regular check-ins, clear reviews, and open phone lines - no surprises. Above and beyond: consistent, thoughtful actions create the biggest impact.
Core services include 24-hour care, domiciliary care at home (personal care, medication, community participation), and specialist support for learning disabilities, autism, and complex needs. The approach is structured yet personal: Listen to routines, strengths, and goals; Assess needs at home, in hospital, or other settings; Match through a bespoke client-carer compatibility process; and Support with regular reviews, outcomes tracking, and ongoing liaison with families and multidisciplinary teams.
Families choose Priory Care Services for a blend of professional standards and genuine warmth. Teams are trained, vetted, and supported to deliver consistent, person-centred care so people can live well, their way.
Why choose Priory Care Services: award-winning standards with local, relationship-based care that keeps what matters to each person at the heart of every visit. All in this together.
Pricing & flexibility: community-minded, transparent pricing and a 24-hour, no-obligation cancellation policy - demonstrating confidence in the quality delivered.
Care Provided by Priory Care Services Kingston
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £27.09
Weekly Live-in Care
From £1,700
Surcharge on top for bank holidays and weekends. We take pride in our service hence why we offer a 24 hours cancellation with no obligation contractual terms
The price(s) shown are provided by the agency. Contact Priory Care Services Kingston for full pricing details and T&Cs.
Contact Priory Care Services Kingston to get a personalised quote:
Priory Care Services Kingston has a Review Score of 9.7 (9.700) out of 10, based on 24 reviews in the last 2 years. Over all time Priory Care Services Kingston has 33 reviews.
Reviewer Connection to Priory Care Services Kingston
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Showing 33 reviews matching selected criteria
Review from M A (Son of Client) published on 14 May 2025 Submitted via Website•
Overall Experience
They are always on time, and are extremely friendly with the patient and with me I love having conversations with the staff, they always make my day, even my children love having little conversations and they fulfill the patients need and do it in a very well mannered way.
They are always on time, and are extremely friendly with the patient and with me I love having conversations with the staff, they always make my day, even my children love having little conversations and they fulfill the patients need and do it in a very well mannered way.
↩Reply from Sheikh Muhomud, Director at Priory Care Services Kingston
Thank you so much for your lovely feedback. We're delighted to hear that our staff are not only meeting your father's needs so well but also bringing joy and positivity to your whole family. It's wonderful to know that their punctuality, friendliness, and respectful approach are making such a...
Thank you so much for your lovely feedback. We're delighted to hear that our staff are not only meeting your father's needs so well but also bringing joy and positivity to your whole family. It's wonderful to know that their punctuality, friendliness, and respectful approach are making such a difference to your day.We truly appreciate your kind words, and we'll be sure to share them with the team-they'll be so pleased to hear how much their care and conversation mean to you and your children.
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Review from S D (Daughter of Client) published on 14 May 2025 Submitted via Website•
Overall Experience
Our main carer is very good and fully understands my father's needs. On his day off we have different staff and they often overlook the obvious things that are necessary and must at all times be completed. At times they are slap dash and no attention to detail.
Our main carer is very good and fully understands my father's needs. On his day off we have different staff and they often overlook the obvious things that are necessary and must at all times be completed. At times they are slap dash and no attention to detail.
↩Reply from Sheikh Muhomud, Director at Priory Care Services Kingston
Thank you for your feedback. We're pleased to hear that your main carer is providing such excellent support and has a strong understanding of your father's needs. Consistency and attention to detail are incredibly important, and we're sorry to hear that this isn't always the case when other staff...
Thank you for your feedback. We're pleased to hear that your main carer is providing such excellent support and has a strong understanding of your father's needs. Consistency and attention to detail are incredibly important, and we're sorry to hear that this isn't always the case when other staff are covering.Please be assured that we take this seriously. We will review the handover process and ensure that all staff are fully briefed on your father's specific requirements. We will also address the concerns around attention to detail to make sure that the same high standard of care is maintained at all times.Thank you again for raising this-we value your input and are committed to making improvements.
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Review from Deborah S (Client / Service User) published on 25 April 2025 Submitted via Website•
Overall Experience
Hi I have absolutely fantastic carers. They are 100%. I couldn't ask for any think better. There so kind careing Always on time. They there job 100% Best carers I ever had
Wouldn't want to change them for world
Hi I have absolutely fantastic carers. They are 100%. I couldn't ask for any think better. There so kind careing Always on time. They there job 100% Best carers I ever had
Wouldn't want to change them for world
↩Reply from Sheikh Muhomud, Director at Priory Care Services Kingston
Thank you so much for your wonderful words! We're absolutely delighted to hear how happy you are with your carers. It means the world to us to know they've made such a positive impact with their kindness, punctuality, and dedication. We'll be sure to pass on your heartfelt praise to the team -...
Thank you so much for your wonderful words! We're absolutely delighted to hear how happy you are with your carers. It means the world to us to know they've made such a positive impact with their kindness, punctuality, and dedication. We'll be sure to pass on your heartfelt praise to the team - they'll be over the moon! Your trust and appreciation mean everything, and we're so glad to be supporting you.
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Review from Coral M (Daughter of Client) published on 11 March 2025 Submitted via Website•
Overall Experience
Having had experience with another Agency first, to take care of my dad.. who abused hus trust .. stole medication and who are infact still working. We had lost all faith in the system.. Until that is..we were assigned The Priory Care Services..
All staff a caring and kind, they don't treat my...
Having had experience with another Agency first, to take care of my dad.. who abused hus trust .. stole medication and who are infact still working. We had lost all faith in the system.. Until that is..we were assigned The Priory Care Services.. All staff a caring and kind, they don't treat my dad like a 12 year old.. they listen, are patient. My dad can be challenging at times. . This is never an issue for them. His day is always brightened by their presence.. I don't live in this country so sometimes I feel helpless.. but when I do.. I can just reach out and ask. Amd thry arenin regular contact with me also. .
Amazing team. . We are lucky to have them.
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Review from P C (Client / Service User) published on 31 May 2024 Submitted via Website•
Overall Experience
Care is provided for myself. I am bed-bound and the carers are gentle when moving me and ensure that I am always made to feel comfortable. They are always happy to move me to my chair having never hurt me or put me in any extra pain. I haven't had a bad experience with any of my careers.
They...
Care is provided for myself. I am bed-bound and the carers are gentle when moving me and ensure that I am always made to feel comfortable. They are always happy to move me to my chair having never hurt me or put me in any extra pain. I haven't had a bad experience with any of my careers.
They arrive on time with a smile on their face, which then puts a smile on my face too.
↩Reply from Sheikh Muhomud, Director at Priory Care Services Kingston
Thank you for the lovely feedback. It is always a pleasure working with you.
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No Rating
Review from Anna P (Daughter of Client) published on 17 April 2024 Submitted via Website•
Overall Experience
After Mum’s death, we needed immediate help for Dad. The team came to meet us and helped us prepare Dad for living by himself. The next day the staff came in and offered kindness, care and support not just to Dad, but to the family. We cannot recommend the team highly enough and thank them...
After Mum’s death, we needed immediate help for Dad. The team came to meet us and helped us prepare Dad for living by himself. The next day the staff came in and offered kindness, care and support not just to Dad, but to the family. We cannot recommend the team highly enough and thank them enormously for stepping in at such a very difficult time.
↩Reply from Sheikh Muhomud, Director at Priory Care Services Kingston
Thank you for your kind words, our team takes huge pride in the trust you place in us to care for your loved ones and all the carers who visit your dad
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Review from Kevin S (Son of Client) published on 13 January 2023 Submitted via Website•
Overall Experience
The manager and her team have been caring for a combination of my dad and my mum from Sep 2021 to Oct 2022 and I couldn't have survived this period without them. We went from part-time care visits just for my dad through to him being moved to a residential care home and then a combination of...
The manager and her team have been caring for a combination of my dad and my mum from Sep 2021 to Oct 2022 and I couldn't have survived this period without them. We went from part-time care visits just for my dad through to him being moved to a residential care home and then a combination of dementia / mild cognitive impairment support for my mother, through to hospitalisation for my mother and finally the death of both of my parents in the last four weeks. The manager has been like part of the family, practically on speed dial on my mobile and has been exposed to the most intimate challenges of my parent's deteriorating health conditions. I have nothing but the highest praise for her and her team and I will miss her support now that our journey is over.
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Review from E M (Client / Service User) published on 2 November 2022 Submitted via Postal Card•
Overall Experience
Satisfactory, helpful and polite staff. I look forward to seeing them on a daily basis.
Satisfactory, helpful and polite staff. I look forward to seeing them on a daily basis.
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Review from Susan C (Client / Service User) published on 3 October 2022 Submitted via Postal Card•
Overall Experience
Polite and timely staff. I am kept informed of any unexpected changes to my visits. I am treated with dignity and respect and am overall very happy with the service I receive. A special thank you to the Manager.
Polite and timely staff. I am kept informed of any unexpected changes to my visits. I am treated with dignity and respect and am overall very happy with the service I receive. A special thank you to the Manager.
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Management
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Review from P T (Son of Client) published on 1 September 2022 Submitted via Postal Card•
Overall Experience
Priory provided live-in care for my mother until she recently passed away. As well as the excellent carers and assistants who helped on a daily basis we were also very impressed with the timely and accurate feedback from Priory Management. It was also apparent how well the management looked after...
Priory provided live-in care for my mother until she recently passed away. As well as the excellent carers and assistants who helped on a daily basis we were also very impressed with the timely and accurate feedback from Priory Management. It was also apparent how well the management looked after their staff which helped create a loving environment for my mother's final days.
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Review from M A (Son of Client) published on 11 August 2022 Submitted via Postal Card•
Overall Experience
Sometimes arrive earlier than scheduled/required. Always respectful. My mother would benefit I think from more direction for instance she often tends to sometimes dress/undress herself before the carers come. Mother does other things herself not really wanting or expecting to ask carers but often...
Sometimes arrive earlier than scheduled/required. Always respectful. My mother would benefit I think from more direction for instance she often tends to sometimes dress/undress herself before the carers come. Mother does other things herself not really wanting or expecting to ask carers but often with unnecessary difficulty.
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Review from P R (Client / Service User) published on 11 August 2022 Submitted via Postal Card•
Overall Experience
Generally good with most carers, happy and helpful. The workload is sometimes heavy, especially for the carers using public transport.
Generally good with most carers, happy and helpful. The workload is sometimes heavy, especially for the carers using public transport.
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Review from J B (Client / Service User) published on 28 July 2022 Submitted via Postal Card•
Overall Experience
An excellent service provided by dedicated staff sometimes under difficult circumstances.
An excellent service provided by dedicated staff sometimes under difficult circumstances.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 January 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Meet the Team (4)
Sheikh MuhomudJob Title DirectorJoined 2017
Sheikh is the director for Priory Care Ltd which operates across five boroughs in the UK. As a company director, it is Sheikh’s responsibility to...
Sheikh is the director for Priory Care Ltd which operates across five boroughs in the UK. As a company director, it is Sheikh’s responsibility to deliver the strategic vision of Priory Care Services Ltd. Sheikh has over 15 years of experience in the primary care industry and he is passionate about caring for all his staff and clients. Sheikh has a unique understanding of each role within his organisation and firmly advocates for more people to join the industry.
Growing the Priory Care Services Ltd brand within the industry has been a source of immense pride for Sheikh and he is determined to have Priory Care Services Ltd recognised as the number one care provider in the UK. Since, the organisation’s motto is- “We are in this together” Sheikh and his team completely dedicate themselves to their work and deal with patients’ struggles as their own.
Marcia AndersonJob Title Care ManagerJoined 2023
With an unwavering dedication spanning two decades in the field of care, Marcia Anderson is a seasoned and compassionate Care Manager. Her extensive...
With an unwavering dedication spanning two decades in the field of care, Marcia Anderson is a seasoned and compassionate Care Manager. Her extensive experience encompasses various domains, including domiciliary care, dementia care, nursing home care, and supportive living services.
Throughout her illustrious career, Marcia has left an indelible mark on the lives of countless individuals and their families. Her commitment to improving the quality of life for those in need is evident in the love and admiration expressed by both clients and staff.
For the past 14 years, Marcia has served as a registered manager, overseeing the care and well-being of vulnerable clients in the communities she serves. Upholding the highest standards of care, she ensures that clients receive the attention, support, and dignity they deserve. Marcia holds an NVQ in health and social care up to level 4 and is actively pursuing leadership and management at level 5.
Her expertise extends to training caregivers through the Dementia Awareness Train, Trainer, and Care Certificates. This empowers caregivers to deliver a standard of care while understanding the stages of dementia and its progression. Marcia’s educational background includes the attainment of a BTEC national in business and finance, providing her with a strategic edge in advancing within the care industry at the management level.
Marcia strongly believes in the power of a supportive and caring environment to enhance the quality of life for individuals. One of her proudest achievements is the establishment of an elderly day center for people experiencing dementia within the London Borough of Brent. This center has made a significant difference in the lives of many adults with dementia who need support.
As a valuable member of the Priory Care team, Marcia is dedicated to building professional relationships within the borough and with her team. Her goal is to ensure that the health and well-being of the clients under her care reach the highest standard. Marcia Anderson continues to be a beacon of excellence in the care industry.
Ameena SalikJob Title Care CoordinatorJoined 2021
For the past three years, Ameena has dedicated her life to making a positive impact in the lives of autistic children. This passion was ignited by a...
For the past three years, Ameena has dedicated her life to making a positive impact in the lives of autistic children. This passion was ignited by a profound sense of empathy and a desire to make a real difference in the world. She believes in treating everyone with respect, dignity, and understanding, recognizing that everyone is unique and deserving of care tailored to their specific needs.
With equivalent qualifications that blend academic knowledge and practical experience, have been a steadfast advocate for those who require extra support. Having worked with autistic children of different ages, she has honed her ability to adapt and provide individualized care, fostering growth and development.
Passion, experience, and a deep commitment to enhancing the lives of individuals with unique needs have been the driving forces behind my journey as a care coordinator. With an extensive background working with autistic children, adults with difficulties, and those with challenging behaviours, I am well-prepared to take on new challenges as a care coordinator.
She has also spent two years as a dedicated carer, helping adults facing difficulties, including those with challenging behaviours. This diverse experience has equipped her with a well-rounded perspective, allowing her to understand and address the varying needs of those she serves.
Now, as a care coordinator, she has taken on the role of orchestrating care plans, bridging the gap between families, healthcare providers, and support services, and ensuring the best possible care for all. With a wealth of experience and a heart full of passion.
Jesutofunmi OnayungboJob Title Field Care SupervisorJoined 2022
I am an ambitious professional with a diverse educational background and a passion for making a meaningful impact. With a first degree in Education...
I am an ambitious professional with a diverse educational background and a passion for making a meaningful impact. With a first degree in Education and a Level 2 qualification in Health and Social Care, I possess a strong foundation in communication and pedagogy.
Approximately 10 months ago, I embarked on a new journey in the healthcare sector, driven by my desire to contribute to the well-being of individuals in need and support them to live the best life. Since then, I have rapidly risen through the ranks and currently hold the position of Field Supervisor.
My role as a Field Supervisor allows me to combine my educational expertise with my newfound healthcare knowledge. I am dedicated to ensuring the highest standards of care delivery, providing guidance and support to our caregivers in the field, and optimizing the overall quality of life for our clients.
My ambition is a driving force in my career, motivating me to continually seek opportunities for growth and development in the dynamic and ever-evolving healthcare and social care industry. I am committed to making a lasting difference in the lives of those I serve, and I look forward to further contributing to the success and mission of Priory Care services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Priory Care Services Kingston to verify any information. View our terms and conditions. Priory Care Services Kingston has an Enhanced Service -what an Enhanced Service includes.
