Home Care Providers Owned by Priory Care Services Ltd

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your kind and thoughtful feedback. We're pleased to hear that you're finding the care more consistent and satisfactory now. Continuity of carers is something we know makes a big difference, and we're glad this has improved your experience. It's great to hear that our team is communicating well and keeping you informed when there are delays-and that you're happy with the support they provide, including keeping your home clean. We'll make sure your lovely comments are passed on to the carers involved. Your feedback means a lot to us and helps us continue to improve.

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for your lovely feedback. We're so pleased to hear that your mother is receiving the care and support she deserves. It's wonderful to know our carers have made her feel comfortable and respected from the very beginning. Being on time, kind, and consistent is something we truly value, and we're grateful for the trust you've placed in us. We'll be sure to pass your kind words on to the team-they'll be delighted!

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for your heartfelt review. It truly means a lot to hear how much of a positive impact our team has had on your mum, dad, and uncle over the past seven years. We're incredibly proud to be part of their journey and to know that our caring and professional approach has made a difference. Your kind words about the happiness and quality of care we've provided are deeply appreciated by the whole team. Thank you again for your trust and recommendation's an honour to support your family.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for your beautiful review. Your kind words truly touch us. It means the world to us to hear that your carer is making such a difference - being described as "beyond 5 stars" is the highest compliment we could hope for!At Priory Care, we're passionate about providing not just excellent care, but also reassurance, understanding, and support for every step of the journey. Knowing that you feel informed, supported, and in safe hands is exactly what we strive for every day.Thank you again for taking the time to share your experience - it's feedback like this that inspires us all.With warmest wishes,The Priory Care Team

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for your kind words and for sharing your experience. We're truly sorry to hear about the difficulties you faced previously, but we're delighted to know that you've found peace of mind and confidence with our team. It's wonderful to hear that our carers have made such a positive difference for you. We'll be sure to pass on your thanks to everyone involved. If there's ever anything more we can do to support you, please don't hesitate to let us know.Warm regards,The Priory Team

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for your feedback - we truly appreciate you taking the time to share your experience.We're really pleased to hear that you're happy with your regular carers and that they continue to provide polite, caring, and attentive support. That means a lot to us, and we'll make sure your kind words are passed on to them.We're sorry to hear that your experience hasn't been as positive when other carers attend. This isn't the standard of care we aim to provide, and we take your concerns seriously. We will look into the issue you raised about the wet nighty and will remind all staff of the importance of maintaining high-quality, respectful care at all times.Regarding communication and rota updates, we understand how frustrating it can be not knowing who to expect. We'll review how we manage and communicate schedule changes and follow-up calls to ensure we improve in this area.Thank you again for bringing this to our attention.

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for taking the time to share your experience. We're honoured to be supporting your mum and your family, and it means a great deal to hear that our team has made a positive difference.Caring for someone with vascular dementia requires compassion, understanding, and patience-and we're so pleased to know that you've found our carers to embody these qualities. Your reassurance and trust in us are truly valued.We're always here for you, and it's our privilege to continue supporting your mum with the care she deserves. Thank you again for your kind words-they mean the world to our team.Warmest regards,The Priory Care Kingston Team

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your kind and heartfelt words. We're truly touched to hear that your experience with Priory Care Kingston has been such a positive one.Providing compassionate, person-centred care is at the heart of everything we do, and it means the world to us to know that our team made your family feel supported and at ease. We're especially proud to hear that our caregivers treated your loved one with the dignity, respect, and kindness they deserve.Your recommendation and trust in our service are deeply appreciated. Please don't hesitate to reach out if there's ever anything more we can do to support you or your family.With warmest regards,The Priory Care Kingston Team

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you for sharing your feedback, and for your kind words about your dad's main carer. We're truly glad to hear that he has built a strong bond with someone who understands and supports him so well-consistent, compassionate care is exactly what we strive for. We're very sorry to hear about the difficulties you've experienced with communication from the office, and we completely understand how important routine and timely updates are, especially for clients who rely on structure and familiarity. Your concerns are valid, and we're taking them seriously. We're currently reviewing how we manage scheduling and communication to ensure a more consistent and transparent experience going forward. Your feedback helps us improve, and we really appreciate you bringing these issues to our attention. Warm regards, The Priory Care Kingston Team

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your incredibly kind and thoughtful words. It means the world to us to know that the support we provide has made such a positive difference in your life. Striking the right balance between support and independence is something we truly value, so hearing that we've been able to achieve that for you is deeply rewarding.We're delighted to hear that your regular carers continue to go above and beyond, and we'll be sure to pass on your appreciation to them. It's also lovely to hear your recognition of our office team-their consistent support is something we're very proud of, and your comments will mean a lot to them.Thank you for recommending Priory Care and for trusting us over the past three years. We're honoured to be part of your journey and remain committed to providing the high standard of care you deserve.

Reply from Sheikh Muhomud, Director at Priory Care Services Kingston

Thank you so much for your wonderful feedback. We're honoured to have been supporting you over the past two years, and it's heartening to hear that our carers continue to meet your needs with kindness, flexibility, and a smile.It's incredibly important to us that you feel comfortable, respected, and well cared for, and we're so pleased that our team is delivering the personalised support you deserve-no matter how unique the request!Thank you again for your kind words and for placing your trust in us. We look forward to continuing to support you.