Priory Care Services

19 Ledbury Place, South Croydon, Croydon CR0 1ET
Review Us
10 32 Reviews
  • Priory Care Services, Croydon
Priory Care Services is a fast growing organisation operating in South Croydon and Croydon areas.

With Priory Care Services their expertise and knowledge sets them apart from any other agencies. From the moment you contact them, the friendly trained staff will listen carefully and answer any queries you may have. They will give you an understanding of your homecare options and inform you of the unique care and support programmes that they design specifically for you.

Once you have decided that Priory Care Services is the correct choice for you, they will visit you to discuss your needs further. A comprehensive assessment can take place in your home, at the hospital or within an evening care/nursing home environment.

Following this, they offer a bespoke client/care worker compatibility programme finding you the perfect care worker companion.

Once this is established your support programme begins giving you peace of mind; for you and your family.

Priory Care Services is committed to providing a high-quality service. During your time with them you will have regular telephone contact, regular reviews and continuous support. They believe communication is the key to providing a good service.

In addition to this, annual questionnaires are sent to you as your opinion matters. They believe that quality can only be achieved on continuous improvement through self-critical assessment by those in the best position to judge. The results of the quality assurance activity is collated and then fed back into the next year’s business plan.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

NO ADDITIONAL CHARGE FOR WEEKEND AND BANK HOLIDAYS


We take pride in our service hence why we offer a 24 hours cancellation with no obligation contractual terms

Good to Know

Person in charge

  • Sheikh Muhomud (Registered Manager)
Total of 32, showing 1-20
10

Priory Care Services has a Review Score of 10 (9.957) out of 10, based on 16 reviews in the last 2 years. Over all time Priory Care Services has 32 reviews.

Overall Experience

  • 28
  • 3
  • 1
  • 0
  • 0

Date Published

32
5
12
16
16
Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Priory Care Services. Throughout my experience with them, they were consistently professional, reliable, and excellent at communication.


I want to give special thanks to my main carer. She was exceptionally kind, considerate, hard-working, and methodical in everything she

did. Her support made a real difference during a particularly difficult period in my life, and I'm truly grateful for the care and compassion she showed me every day.


Thank you to my carer and thank you to the entire team at Priory Care Services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Priory have provided care for my mum, dad and uncle over the past 7 years! Their caring, personal, professional and pragmatic approach truly is a stand out. The impact they have had with my mum, both in terms of quality of care, but also the happiness the staff have brought over the years has been amazing.
I can't recommend them enough.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for your heartfelt review. It truly means a lot to hear how much of a positive impact our team has had on your mum, dad, and uncle over the past seven years. We're incredibly proud to be part of their journey and to know that our caring and professional approach has made a difference. Your kind words about the happiness and quality of care we've provided are deeply appreciated by the whole team. Thank you again for your trust and recommendation's an honour to support your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Priory care are excellent providers of care. The carer is beyond 5 stars. Nothing is too much trouble. The carer is patient, caring, understands all aspects of health issues and the level of care given is amazing. Priory care are also amazing. They keep you informed of any changes and always
at the end of the telephone if you need help and advice .

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for your beautiful review. Your kind words truly touch us. It means the world to us to hear that your carer is making such a difference - being described as "beyond 5 stars" is the highest compliment we could hope for!At Priory Care, we're passionate about providing not just excellent care, but also reassurance, understanding, and support for every step of the journey. Knowing that you feel informed, supported, and in safe hands is exactly what we strive for every day.Thank you again for taking the time to share your experience - it's feedback like this that inspires us all.With warmest wishes,The Priory Care Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year I was having problems with our then care provider.
I had to tell 1 to leave.
I was told about Priory & the rest is history.


I have found the carers to be both pleasant & polite.
I no longer feel anxious about the carers arriving.
Overall, I am very pleased.
Many thanks to all.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for your kind words and for sharing your experience. We're truly sorry to hear about the difficulties you faced previously, but we're delighted to know that you've found peace of mind and confidence with our team. It's wonderful to hear that our carers have made such a positive difference for you. We'll be sure to pass on your thanks to everyone involved. If there's ever anything more we can do to support you, please don't hesitate to let us know.Warm regards,The Priory Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The services of Priory Care made life a lot more comfortable for uncle in his last few months. The support to meet his shopping needs, personal care and keeping his environment tidy was quite exceptional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Priory Care Services supports and cares for my dad and his wife, they visit 4 times a day, but I have also felt supported by them. They call and notify me if there is a problem or if anything is needed. I know that my elderly family is being looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with Priory Care Services. We have been with them now for almost two years and they have been outstanding in providing the right care for my Mother and flexibility for myself. The staff are polite and helpful and some of their carers are the best. My only regret is that I wish we had
been with them sooner. Well done.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you've been pleased with our care and support over the past two years. It means a lot to us to know that our team has made a positive difference for both your mother and yourself. Your feedback about our carers is truly appreciated, and we'll be sure to pass on your compliments. If there's ever anything more we can do for you, please don't hesitate to reach out. Thank you again for your support. We're so glad to have you with us!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Priory Care Services cared for my wife for 6 years. She suffered from Dementia and was bedridden. She had care visits 4 times a day where they washed her, kept her clean, fed her and made her comfortable. They were friendly towards me and always had a happy disposition which helped with my wife's well
being. Overall her carers did an outstanding job in difficult circumstances.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you for submitting a review of our service. We truly appreciate the positive feedback and will continue to strive to provide the best quality service to our service users.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My Dad had a particular carer who he had 3 times a day who is the most caring, calm wonderful young man we could have wished for. My dad was so well looked after by him who initially spotted that Dad didn't feel or look as he usually did one Sunday morning! Upon his words, we called 111 and Dad was
taken into hospital with pneumonia and complications! Sadly Dad passed away 5 weeks later but we are so grateful to his carer for his diligence in caring for him - we are all heartbroken that Dad didn't survive but at 96 so grateful in having him for so long!
Dad's carer deserves a big thank you from us as a family and for your kindness as a Company too! Please consider Dad's as a very valuable member of the team! Forever grateful to him - 5 star service.

Reply from Sheikh Muhomud, Director at Priory Care Services

Many thanks for your kind review, it means a lot to our team, and we are glad to have supported your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Another year of service for my husband from Priory Care Services and I am very satisfied again with the care and support his carers give him. I simply could not manage without them and I know he is in safe hands with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum received a POC from Croydon Council and I can't express how happy I was with the service. Her regular care worker was amazing. She was very caring towards my mum. The office team and manager have always been supportive and kind.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you for the lovely review. It was a pleasure looking after your grandmother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A wonderful service with good communication and a fantastic carer who treated my mother like her own.
It gave me complete peace of mind.
Thank you.

Reply from Sheikh Muhomud, Director at Priory Care Services

I wanted to take a moment to personally thank you for your kind review regarding your experience with our care services for your mum. Your thoughtful words mean a great deal to us, and it's wonderful to know that we were able to provide the care and support your mum needed. We always strive to offer the best possible care and feedback like yours encourages us to continue doing what we love. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have utilized Priory Care Services Croydon for our father over the past 5 to 6 years who suffered from Parkinson's disease, and they have been marvellous, providing an excellent level of care for him until his passing.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you for the review, it was a pleasure supporting your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has later-stage dementia, had been resident in a care home for a while but I brought him home for 1 month. During this time, he received regular double-handed personal care visits daily from Priory Care Services. All daily care was given by a team of experienced carers with kindness
and dignity and on time. They also showed great kindness to me which was much appreciated!
I would certainly use them again.

Reply from Sheikh Muhomud, Director at Priory Care Services

Many thanks for your kind review, it means a lot to our team, and we are glad to have supported your husband at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say nothing but the truth. I have been with this company since 1st February 2023.
I have a wonderful group of girls.
They are really lovely professionals as well as caring. Could not be in safer hands. They even think of things I might need before I do. The girls adapt to the situation
of your needs if and when there are changes to your routine and help to make you much more comfortable. Always friendly and lift your spirits. Thank you to all.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you so much for this amazing review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

All the staff from the managers, day to day carers were all wonderful and cared for my father-in-law wonderfully.
I will recommend them to anyone who needs help to look after an elderly relative.
I can’t thank them enough.
Always in touch about any changes or needed intervention from doctors.
A
big thank you to all.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you for the 5-star review. It was a great pleasure working with you and I would like to thank you for always being a great support to us as well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carers caring for my father were outstanding and very professional. They were diligent in their approach to their duties and very respectful of my father who was seriously ill. The whole family are extremely gratefully to the wonderful carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Our mother died last week, and her final days were spent with great care and respect. Priory's carer's experience and expertise shone through at a difficult time for our family. Through this time, there was also laughter - sounds bizarre, but it gave us the break we needed. Thank you.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you, Angela, for the lovely review. I am glad that Mum and the family were happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I found the service is excellent. The carers are very helpful very professional and very kind when you are feeling down they make your day. Nothing is too much for them. I do feel that, from the management and carers, they do a wonderful job. Thank you.

Reply from Sheikh Muhomud, Director at Priory Care Services

Thank you for the lovely feedback, it is always a pleasure working with you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care Dad received after he left hospital in June 2022. Priory helped me and the family to assess Dad's care needs and agree on a package to meet those needs. All of the Priory staff who helped Dad were professional and polite and arrived each day at the agreed time. Their support
certainly helped Dad live as good a life as possible given his circumstances. I would also mention that the management team at Priory were excellent, being easily contactable and responsive when questions arose. I would recommend Priory to others.

Reply from Sheikh Muhomud, Director at Priory Care Services

Hi Neil, we value feedback like this and would like to thank you for taking the time to leave such a positive review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Priory Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Priory Care Services is calculated as follows: ( (90 Excellents x 5) + (4 Goods x 4) ) ÷ 94 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Priory Care Services is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (4)

Loading...

Meet the Team (7)

Sheikh

Sheikh Muhomud

Job Title: Director

Joined: 2017

Sheikh is the director for Priory Care Ltd which operates across five boroughs in the UK. As a company director, it is Sheikh’s responsibility to deliver the strategic vision of Priory Care Services Ltd. Sheikh has over 15 years of experience in the primary care industry and he is passionate about caring for all his staff and clients. Sheikh has a unique understanding of each role within his organisation and firmly advocates for more people to join the industry.


Growing the Priory Care Services Ltd brand within the industry has been a source of immense pride for Sheikh and he is determined to have Priory Care Services Ltd recognised as the number one care provider in the UK. Since, the organisation’s motto is- “We are in this together” Sheikh and his team completely dedicate themselves to their work and deal with patients’ struggles as their own.

Marlin

Marlin Bah

Job Title: Field Care Supervisor

Joined: 2018

Marlin has joined the care industry since 2010. She started her career as a care worker. She combines a much sought-after skillset of laser-focused professionalism and determination with a huge kind heart. She lives and breathes what is best for her customers!

Like most of our staff, Marlin has been with Priory Care Services for many years. She has extensive experience in senior supervisory roles and in ensuring compliance with detailed systems.


Marlin has a strong personal affinity with our growing customer base and is dedicated to providing the best professional care that we can to each and every customer.

She has strong personal links to the geography of Croydon and to the schools and social institutions within the borough.

Abraham

Abraham Dwomoh

Job Title: Care Coordinator

Joined: 2024

Abraham joined Priory as a Care Coordinator in Sept 2024

He worked at Apaah Children's Home back in 2013 where he found his passion for the care industry. He also volunteered at the Mampong Government Hospital in Ghana, where he gained experience monitoring vital signs, collecting samples for laboratory examinations, and preparing patients for procedures through counselling and reassurance.

Abraham's main expertise has been In the educational sector where he made significant contributions as a Biology Tutor for seven years in various Senior High Schools in Ghana. He became the Head of the Science Department. He conducted biology classes, designed assessments, and trained students for national competitions. Abraham holds a degree in Human Biology from the University of Cape Coast.


As a care coordinator and ECM (Enhanced Care Management) monitoring officer, Abraham’s responsibilities would typically include:


   1.   Patient Assessment: Conducting comprehensive assessments to identify patient needs and challenges.
   2.   Care Planning: Developing and coordinating individualized care plans in collaboration with healthcare teams and patients.
   3.   Resource Coordination: Connecting patients to necessary resources, including medical services, community support, and social services.
   4.   Monitoring Progress: Regularly reviewing patient progress and adjusting care plans as needed to ensure optimal health outcomes.
   5.   Communication: Facilitating effective communication among healthcare providers, patients, and families to ensure continuity of care.
   6.   Data Management: Collecting and analyzing data to track patient outcomes and program effectiveness.
   7.   Education and Support: Providing education to patients and families about health conditions and care processes.
   8.   Advocacy: Advocating for patients’ needs and preferences within the healthcare system.
   9.   Compliance and Reporting: Ensuring compliance with healthcare regulations and reporting on program outcomes to stakeholders.
   10.   Quality Improvement: Participating in quality improvement initiatives to enhance service delivery.

Esijolomi

Esijolomi Oyokose

Job Title: Field care supervisor (Croydon & Bromley)

Joined: 2018

Esi started her career in care and has built over 15 years of experience. She has worked incredibly well with all the customers and the care team focusing on delivering excellent care. Esi joined Priory Care Services (Croydon) in 2018 and quickly demonstrated her strengths and skills and has progressed to the position of Field Care Supervisor.

Munawaar

Munawaar Muhomud

Job Title: Finance Director

Joined: 2017

Munawwar is the Finance Director for Priory Care Services Ltd. He is a member of the Association of Chartered Certified Accountants in England and has more than 10 years of experience acquired by working in the accounting and finance sector both in England and in Mauritius. He specializes in:
Taxation, Financial accounts preparation and reporting, Business plan and model development, and General business consultancy.

Cyril

Cyril Bekoe

Job Title: HR Consultant

Joined: 2017

Cyril has over 20 years of experience working with multinational and independent businesses in human resource, operational and client relationships management.

Olufunke

Olufunke Onikoyi

Job Title: Registered Manager

Joined: 2024

Olufunke Onikoyi serves as our Registered Manager, bringing extensive experience and a dedication to excellence to our team. Olufunke oversees the management of regulated activities, ensuring the delivery of top-quality services. She fosters a culture of openness and camaraderie among staff while providing and implementing a robust care strategy and providing operational oversight.


Over the span of 15 years, Olufunke has diligently pursued professional development, attaining Level 2 and 3 in Health and Social Care, along with a Level 5 Diploma in Adult Management and an MBA in Business. Her commitment to continuous learning reflects her dedication to enhancing her skills and knowledge base.


Olufunke finds fulfilment in supporting individuals to maintain their independence within the comfort of their homes, facilitated by our exceptional team of carers. She collaborates closely with local authorities and external agencies, prioritising the holistic well-being of those under our care.


Driven by a desire to elevate standards and positively impact lives, Olufunke seeks to enrich not only the lives of our clients but also their broader community. She is resolute in her mission to empower carers, fostering a culture rooted in quality and integrity, thereby ensuring sustainable growth and lasting positive change.


In her own words, Olufunke expresses “As a leader, I am driven by passion, dedication, and a strong motivation to enact meaningful change in the care industry.”

Frequently Asked Questions about Priory Care Services

What Type of Services does Priory Care Services offer?

Priory Care Services offers Home Care.

How many Carers does Priory Care Services employ?

Priory Care Services employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Priory Care Services to verify any information. View our terms and conditions. Priory Care Services has an Enhanced Service - more info.