Priory Care Services Ltd in London | 2 Home Care Providers

Review of
Priory Care Services Kingston
from T D (Daughter of Client) published on 15 January 2026 Submitted via Website • Report

Overall Experience

Knowledgeable carers , well trained, especially with any medication issues. My mum feels comfortable with the carers and has formed good relationships and bonds with them.
Where we have had some small hiccups they have been dealt with and resolved with willingness to improve any matters.
Carers are

approachable and friendly.

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you very much for your kind and thoughtful feedback.

We are really pleased to hear that you feel confident in the knowledge and training of our carers, particularly in relation to medication, and that your mum feels comfortable and has built positive relationships and bonds with the team.

We also appreciate your understanding when small hiccups have arisen and are grateful for the opportunity to address and resolve these matters. Continuous improvement is extremely important to us, and your feedback helps us to strengthen the quality of care we provide.

Please be assured that our carers remain committed to being approachable, friendly, and responsive, and we will continue to work closely with you to ensure your mum receives safe, compassionate, and person-centred care at all times.

Kind regards,
Priory Care Services

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Review of
Priory Care Services
from Doreen P (Wife of Client) published on 18 December 2025 Submitted via Website • Report

Overall Experience

We are very happy with our regular carer. He gets my husband up, showers him and then settles him into his armchair for the day. He treats him with respect and firmness and is always polite to him. He helps me by making his bed every day and if he notices that anything else needs doing, such as the

rubbish taken out, he does it without being asked. He gives us advice on dealing with my husband, such as advice on helping him to get up and what to do if he has a fall. He is very professional, works very hard and shows understanding of his clients.

Reply from Sheikh Muhomud, Director at Priory Care ServicesThank you very much for taking the time to share such thoughtful and positive feedback. We are genuinely pleased to hear that you are happy with the care and support provided to your husband.

It is especially encouraging to know that our carer treats your husband with respect and dignity while offering the right balance of reassurance and firmness, and that his support has made a positive difference to both of you. We are also glad to hear that the additional help around the home and the practical advice he provides have been valuable and reassuring.

Your kind words about his professionalism, hard work, and understanding of his clients will be shared with him and the wider team, as feedback like this is incredibly motivating. Thank you again for your trust and for allowing us to support you and your husband.

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Review of
Priory Care Services
from Geraldine A (Wife of Client) published on 20 November 2025 Submitted via Website • Report

Overall Experience

I have been very impressed with the carers who have helped my husband. He has been treated with respect and gentle encouragement. The current gentleman carer, Abu, is polite and punctual. His cheerful disposition makes it a pleasure to see him in the morning.

Reply from Sheikh Muhomud, Director at Priory Care ServicesDear Geraldine

Thank you so much for your thoughtful review. We are truly grateful that you took the time to share your experience.

We're delighted to hear that our carers have supported your husband with respect and gentle encouragement - values we take great pride in. Your kind words about Abu are especially appreciated. His politeness, punctuality and cheerful nature are exactly the qualities we aim to bring into every home we support.

It means a great deal to us to know that his presence brings positivity to your mornings.

Thank you again for your trust in Priory Care Services.

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Review of
Priory Care Services
from Aruna R (Wife of Client) published on 20 November 2025 Submitted via Website • Report

Overall Experience

Abu has been a kind considerate carer, with amazing patience and commitment.
He has been very punctual and has an excellent temperament.
I am get prompt and a very good service from Priory Care Services.
Abu has the ability to do his work with immense patience. .

Reply from Sheikh Muhomud, Director at Priory Care ServicesDear Aruna,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience.

We are delighted to hear that Abu has been kind, patient, punctual and committed in the support he provides. He is an excellent member of our team, and your recognition means a great deal to him and to all of us.

At Priory Care Services, we are dedicated to delivering a prompt, consistent and high-quality service, and it is reassuring to know that this has been reflected in your experience.

Thank you once again for your kind words and for trusting us with your care.

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Review of
Priory Care Services Kingston
from J B (Daughter of Client) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother was provided with a 4-week of 4 x a day visits, following a 3-week stay in hospital. A care plan was drawn up by the care manager, that was followed by all staff on their visits. The staff (and we were lucky to meet 10 of them) were all, with no exception, polite, respectful, kind, supportive,

caring and professional. We received a 2-carer call out, and they worked well together, giving the care and encouragement needed. We received a call soon after the care started, to check all was ok, and a call towards the end of the package too! We were encouraged to phone management if we had any concerns (we didn't). Overall we were totally satisfied and very grateful for the service provided.

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you so much for your kind words and for taking the time to share your experience with Priory Care Services. We are truly delighted to hear that your mother received the care, support, and respect she deserved during her recovery period.

Your feedback means a great deal to our entire team - especially to the carers who worked closely with your mother. We take great pride in ensuring every client receives compassionate, person-centred care, and it's heart-warming to know that our efforts made a positive difference for your family.

We'll be sure to share your lovely comments with the care staff and management team who supported your mother - they will be thrilled to know their work was appreciated.

Thank you once again for trusting Priory Care Services. We wish your mother continued good health and recovery.

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Review of
Priory Care Services
from Dawn V (Client) published on 23 July 2025 Submitted via Website • Report

Overall Experience

I would highly recommend Priory Care Services. Throughout my experience with them, they were consistently professional, reliable, and excellent at communication.

I want to give special thanks to my main carer. She was exceptionally kind, considerate, hard-working, and methodical in everything she

did. Her support made a real difference during a particularly difficult period in my life, and I'm truly grateful for the care and compassion she showed me every day.

Thank you to my carer and thank you to the entire team at Priory Care Services.

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Review of
Priory Care Services Kingston
from S A (Daughter-in-law of Client) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

There are nice, on time, friendly.

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Review of
Priory Care Services Kingston
from M F (Client) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

I find the care provided so far, satisfactory, much better now than it was. The carers are very good- before now, I had too many carers and I would love to tell them what I wanted but I have the same carers now. They are usually on time, they have the office to inform me when they are running late and

it is usually for an important reason like traffic or waiting for an ambulance. They keep my place clean.

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you so much for your kind and thoughtful feedback. We're pleased to hear that you're finding the care more consistent and satisfactory now. Continuity of carers is something we know makes a big difference, and we're glad this has improved your experience. It's great to hear that our team is communicating well and keeping you informed when there are delays-and that you're happy with the support they provide, including keeping your home clean. We'll make sure your lovely comments are passed on to the carers involved. Your feedback means a lot to us and helps us continue to improve.

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Review of
Priory Care Services Kingston
from Keith R (Husband of Client) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

I have only good to say about Priory Care. The management and staff are always caring and having a positive outlook.

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you so much for your kind words! We truly appreciate your feedback. At Priory Care, our team is dedicated to providing compassionate and high-quality care, and it means a lot to know that our efforts are making a positive difference. Your support encourages us to keep doing what we love-caring for others with warmth and respect.

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Review of
Priory Care Services Kingston
from H S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Very good service and care for my mother. The careers have been great from first day and we have no complain as they have been excellent with how they treat my mother
Always on time and respectful, it has made it easier for my mother especially her getting comfortable with new faces helping her around

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you for your lovely feedback. We're so pleased to hear that your mother is receiving the care and support she deserves. It's wonderful to know our carers have made her feel comfortable and respected from the very beginning. Being on time, kind, and consistent is something we truly value, and we're grateful for the trust you've placed in us. We'll be sure to pass your kind words on to the team-they'll be delighted!

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Review of
Priory Care Services
from Uma S (Son of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Priory have provided care for my mum, dad and uncle over the past 7 years! Their caring, personal, professional and pragmatic approach truly is a stand out. The impact they have had with my mum, both in terms of quality of care, but also the happiness the staff have brought over the years has been amazing.

I can't recommend them enough.

Reply from Sheikh Muhomud, Director at Priory Care ServicesThank you so much for your heartfelt review. It truly means a lot to hear how much of a positive impact our team has had on your mum, dad, and uncle over the past seven years. We're incredibly proud to be part of their journey and to know that our caring and professional approach has made a difference. Your kind words about the happiness and quality of care we've provided are deeply appreciated by the whole team. Thank you again for your trust and recommendation's an honour to support your family.

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Review of
Priory Care Services
from L O (Niece of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Priory care are excellent providers of care. The carer is beyond 5 stars. Nothing is too much trouble. The carer is patient, caring, understands all aspects of health issues and the level of care given is amazing. Priory care are also amazing. They keep you informed of any changes and always

at the end of the telephone if you need help and advice .

Reply from Sheikh Muhomud, Director at Priory Care ServicesThank you so much for your beautiful review. Your kind words truly touch us. It means the world to us to hear that your carer is making such a difference - being described as "beyond 5 stars" is the highest compliment we could hope for!At Priory Care, we're passionate about providing not just excellent care, but also reassurance, understanding, and support for every step of the journey. Knowing that you feel informed, supported, and in safe hands is exactly what we strive for every day.Thank you again for taking the time to share your experience - it's feedback like this that inspires us all.With warmest wishes,The Priory Care Team

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Review of
Priory Care Services
from Ian W (Husband of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Earlier this year I was having problems with our then care provider.
I had to tell 1 to leave.
I was told about Priory & the rest is history.

I have found the carers to be both pleasant & polite.
I no longer feel anxious about the carers arriving.
Overall, I am very pleased.
Many thanks to all.

Reply from Sheikh Muhomud, Director at Priory Care ServicesThank you so much for your kind words and for sharing your experience. We're truly sorry to hear about the difficulties you faced previously, but we're delighted to know that you've found peace of mind and confidence with our team. It's wonderful to hear that our carers have made such a positive difference for you. We'll be sure to pass on your thanks to everyone involved. If there's ever anything more we can do to support you, please don't hesitate to let us know.Warm regards,The Priory Team

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Review of
Priory Care Services Kingston
from A H (Client) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

I have good carers the ones I get regularly. But when it not them I find that care is not as good ie putting wet nighty on door to dry. Don't ask what they need to do can't wait to leave. But my normal carers are polite and caring will ask me when if I need anything and always helpful. The office doesn't

always send rota on who coming and sometimes they ring you but you ask them to ring back but they don't.

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you for your feedback - we truly appreciate you taking the time to share your experience.We're really pleased to hear that you're happy with your regular carers and that they continue to provide polite, caring, and attentive support. That means a lot to us, and we'll make sure your kind words are passed on to them.We're sorry to hear that your experience hasn't been as positive when other carers attend. This isn't the standard of care we aim to provide, and we take your concerns seriously. We will look into the issue you raised about the wet nighty and will remind all staff of the importance of maintaining high-quality, respectful care at all times.Regarding communication and rota updates, we understand how frustrating it can be not knowing who to expect. We'll review how we manage and communicate schedule changes and follow-up calls to ensure we improve in this area.Thank you again for bringing this to our attention.

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Review of
Priory Care Services Kingston
from Gina D (Daughter of Client) published on 16 May 2025 Submitted via Website • Report

Overall Experience

Mum has been having Priory Care Services
Since August last year as she has vascular dementia. All the Carers that look.after her are kind, considerate and patient even when mum is having a difficult time.
You can always call them if you have any concerns and they will always support and help you.

I am very glad that they will be looking after mum from now on. It is very reassuring
Thank you all

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you so much for taking the time to share your experience. We're honoured to be supporting your mum and your family, and it means a great deal to hear that our team has made a positive difference.Caring for someone with vascular dementia requires compassion, understanding, and patience-and we're so pleased to know that you've found our carers to embody these qualities. Your reassurance and trust in us are truly valued.We're always here for you, and it's our privilege to continue supporting your mum with the care she deserves. Thank you again for your kind words-they mean the world to our team.Warmest regards,The Priory Care Kingston Team

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Review of
Priory Care Services Kingston
from Saad K (Son of Client) published on 16 May 2025 Submitted via Website • Report

Overall Experience

I can't speak highly enough of the care and compassion shown by the team at priory care Kingston. From the very beginning, they made our family feel supported and at ease. The caregivers were not only professional and reliable, but truly kind-hearted people who treated our loved one with dignity and

respect. Their attention to detail, clear communication, and genuine concern made all the difference. It's rare to find a service that feels like an extension of your own family, but that's exactly what we found here. Highly recommended for anyone seeking trustworthy and compassionate home care.

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you so much for your kind and heartfelt words. We're truly touched to hear that your experience with Priory Care Kingston has been such a positive one.Providing compassionate, person-centred care is at the heart of everything we do, and it means the world to us to know that our team made your family feel supported and at ease. We're especially proud to hear that our caregivers treated your loved one with the dignity, respect, and kindness they deserve.Your recommendation and trust in our service are deeply appreciated. Please don't hesitate to reach out if there's ever anything more we can do to support you or your family.With warmest regards,The Priory Care Kingston Team

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Review of
Priory Care Services Kingston
from Jackie T (Daughter of Client) published on 15 May 2025 Submitted via Website • Report

Overall Experience

My dad's main carer who is really good with him min and they have a good bond. On days when his main carer is not working g we do not have a regular person attending so this makes things a little more difficult for my dad who likes routine.
Sometimes we had not had a carer at the regular time and we

have had to call the office to chase which I do not find an easy experience. Last time I called the person I spoke to was actually with a client which I think is shocking. I do struggle with the lack of communication with the office and they never let you know if a carer is running late.
I can not fault the actually carer himself just the office.

Reply from Sheikh Muhomud, Director at Priory Care Services KingstonThank you for sharing your feedback, and for your kind words about your dad's main carer. We're truly glad to hear that he has built a strong bond with someone who understands and supports him so well-consistent, compassionate care is exactly what we strive for. We're very sorry to hear about the difficulties you've experienced with communication from the office, and we completely understand how important routine and timely updates are, especially for clients who rely on structure and familiarity. Your concerns are valid, and we're taking them seriously. We're currently reviewing how we manage scheduling and communication to ensure a more consistent and transparent experience going forward. Your feedback helps us improve, and we really appreciate you bringing these issues to our attention. Warm regards, The Priory Care Kingston Team

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Review of
Priory Care Services Kingston
from Clifford K (Client) published on 15 May 2025 Submitted via Website • Report

Overall Experience

I have had this service of carers over nearly two years now very professional, reliable, .fantastic, kind and loving, they give in all to the job ,I sincerely appreciate all they do I would recommend them 100 percent
Thumbs up

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Review of
Priory Care Services Kingston
from Manjula B (Client) published on 15 May 2025 Submitted via Website • Report

Overall Experience

At the beginning it was bit of a hassle and I was not aware of much about the service and I have to call them everything but now I understand the service very well.
Most of their staff are supportive and good they respect me and they come in time and do a great job.

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Review of
Priory Care Services Kingston
from Jagpal singh B (Son of Client) published on 15 May 2025 Submitted via Website • Report

Overall Experience

Nice service they try to give extra care for there clients my mum happy from them the service they give all carer are very good helpful they try to best to come in time to give there best we are very happy

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