Home Care Providers Owned by Priory Care Services Ltd in London

Thank you for your feedback. We are sorry that you feel dissatisfied with the care provided. As a regulated care provider, we take all concerns seriously and continuously reviewed your father's care alongside relevant health and social care professionals due to his changing needs.

Whilst we cannot discuss personal details in a public forum, concerns regarding his wellbeing, nutrition and self-neglect were appropriately reported to healthcare professionals and relevant agencies, with multidisciplinary support sought where necessary. There were occasions when your father chose to end visits early after his requested tasks had been completed, and his wishes were respected in line with his rights and capacity.

Our team also went above and beyond on several occasions to ensure essential needs were met when support from his wider network was unavailable. Regarding phone charging, permission was obtained from your father. Read less

Thank you for your kind words and positive feedback about Priory Care Services. We are delighted to hear that you have been pleased with the support provided by our team.

Our carers always strive to deliver compassionate, respectful, and person-centred care, so it means a great deal to know that you feel safe, supported, and listened to in your daily life.

We truly appreciate your recommendation and your recognition of the kindness and dedication shown by our staff. Your feedback motivates us to continue providing the highest standard of care to all our clients.

Thank you once again for choosing Priory Care Services. Read less

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that your mum has had such a positive experience with Priory Care Services. We understand how difficult it can be to accept care at home after a hospital stay, so it means a great deal to know that our team was able to make your mum feel comfortable, supported, and reassured.

Sahara will be especially pleased to read your kind words. She is a valued member of our team, and her compassion, dedication, and genuine care for our clients are qualities we greatly appreciate. We are delighted that she has built such a special relationship with your mum and continues to bring a smile to her face.

Your feedback is incredibly important to us and will be shared with Sahara and the wider team. Thank you for placing your trust in Priory Care Services and for recommending us to others. It is a privilege to support your mum and your family. Read less

Thank you so much for your lovely feedback. We are truly grateful for your kind words and are delighted to hear that you and your mother are happy with the care and support provided by Esse and the team at Priory Care Services.

Providing compassionate, respectful, and person-centred care is at the heart of everything we do, and it means a great deal to know that our efforts are making a positive difference. Esse and the team will be so pleased to hear your comments and appreciation.

Thank you again for your trust and recommendation. It is our privilege to support your mother and your family. Read less

Thank you once again for your recommendation and trust in Priory Care. It is our privilege to support your friend. Read less

Thank you so much for your incredibly thoughtful and detailed feedback.

We are truly pleased to hear that, after your experience with other agencies, you felt Priory Care Services was able to provide the level of consistency and reliability you were looking for. We understand how important it is to have familiar faces and timely visits, and we're glad we could meet those expectations for your father.

Your kind words about Bright are especially appreciated. He is indeed a valued member of our team, and it's wonderful to hear how his warmth, attentiveness, and professionalism made such a positive difference during what we know can be a very challenging time. His proactive approach in highlighting medication concerns and changes in your father's condition reflects exactly the standard of care we strive to deliver.

We will be sure to pass on your feedback to Bright and the wider team-it will mean a great deal to them.

Thank you again for your trust and for your recommendation. Read less

Dear Chris,

Thank you so much for taking the time to share such a heartfelt tribute. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time.

It means a great deal to us to hear how much your mother valued the care she received. Our team strives not only to provide professional support, but also to bring warmth, companionship, and dignity to every individual we care for. Knowing that her carers were able to make her smile, share moments of joy, and provide comfort is incredibly meaningful to us.

We're also grateful for your kind words about our communication and support for your family. It was a privilege to be part of your mother's life, and we will always remember her fondly.

Thank you again for your trust in us over the past four years. Please don't hesitate to reach out if there is anything we can do for you.

With deepest sympathy and gratitude,

Sheikh Read less

We are delighted to hear that you have had such a good experience with Priory and that our carers professionalism, politeness, and time-keeping have met your expectations.

We truly appreciate the trust you have placed in us over the past year, and were pleased that the change in care provider has made a positive difference for you. Your feedback will be shared with our care team, who will be encouraged to know their efforts are recognised.

Thank you once again for choosing Priory. We remain committed to delivering high-quality, reliable, and person-centred care at all times. Read less

Thank you so much for your kind and thoughtful feedback regarding the care provided to your mother, Rosa.

We are truly pleased to hear that you found our carers to be patient, considerate, compassionate, and well-mannered. Your recognition of their dedication-especially their willingness to go the extra mile and maintain high standards of care-is greatly appreciated and will mean a lot to the team.

We do acknowledge your comment regarding occasional lateness and want to assure you that we are continuously working to improve our scheduling and timekeeping to provide an even more consistent service.

Thank you once again for taking the time to share your experience. It is always encouraging to receive such positive feedback, and we are grateful for the trust you have placed in us to support Rosa. Read less

Thank you very much for your kind and thoughtful feedback.

We are really pleased to hear that you feel confident in the knowledge and training of our carers, particularly in relation to medication, and that your mum feels comfortable and has built positive relationships and bonds with the team.

We also appreciate your understanding when small hiccups have arisen and are grateful for the opportunity to address and resolve these matters. Continuous improvement is extremely important to us, and your feedback helps us to strengthen the quality of care we provide.

Please be assured that our carers remain committed to being approachable, friendly, and responsive, and we will continue to work closely with you to ensure your mum receives safe, compassionate, and person-centred care at all times.

Priory Care Services Read less

Thank you very much for taking the time to share such thoughtful and positive feedback. We are genuinely pleased to hear that you are happy with the care and support provided to your husband.

It is especially encouraging to know that our carer treats your husband with respect and dignity while offering the right balance of reassurance and firmness, and that his support has made a positive difference to both of you. We are also glad to hear that the additional help around the home and the practical advice he provides have been valuable and reassuring.

Your kind words about his professionalism, hard work, and understanding of his clients will be shared with him and the wider team, as feedback like this is incredibly motivating. Thank you again for your trust and for allowing us to support you and your husband. Read less

Dear Geraldine

Thank you so much for your thoughtful review. We are truly grateful that you took the time to share your experience.

We're delighted to hear that our carers have supported your husband with respect and gentle encouragement - values we take great pride in. Your kind words about Abu are especially appreciated. His politeness, punctuality and cheerful nature are exactly the qualities we aim to bring into every home we support.

It means a great deal to us to know that his presence brings positivity to your mornings.

Thank you again for your trust in Priory Care Services. Read less

Dear Aruna,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience.

We are delighted to hear that Abu has been kind, patient, punctual and committed in the support he provides. He is an excellent member of our team, and your recognition means a great deal to him and to all of us.

At Priory Care Services, we are dedicated to delivering a prompt, consistent and high-quality service, and it is reassuring to know that this has been reflected in your experience.

Thank you once again for your kind words and for trusting us with your care. Read less

Thank you so much for your kind words and for taking the time to share your experience with Priory Care Services. We are truly delighted to hear that your mother received the care, support, and respect she deserved during her recovery period.

Your feedback means a great deal to our entire team - especially to the carers who worked closely with your mother. We take great pride in ensuring every client receives compassionate, person-centred care, and it's heart-warming to know that our efforts made a positive difference for your family.

We'll be sure to share your lovely comments with the care staff and management team who supported your mother - they will be thrilled to know their work was appreciated.

Thank you once again for trusting Priory Care Services. We wish your mother continued good health and recovery. Read less

Thank you so much for your kind and thoughtful feedback. We're pleased to hear that you're finding the care more consistent and satisfactory now. Continuity of carers is something we know makes a big difference, and we're glad this has improved your experience. It's great to hear that our team is communicating well and keeping you informed when there are delays-and that you're happy with the support they provide, including keeping your home clean. We'll make sure your lovely comments are passed on to the carers involved. Your feedback means a lot to us and helps us continue to improve. Read less

Thank you for your lovely feedback. We're so pleased to hear that your mother is receiving the care and support she deserves. It's wonderful to know our carers have made her feel comfortable and respected from the very beginning. Being on time, kind, and consistent is something we truly value, and we're grateful for the trust you've placed in us. We'll be sure to pass your kind words on to the team-they'll be delighted! Read less