Submit a Review for Walfinch Southampton
3 Bassett Avenue, Bassett, Southampton, SO16 7DP
View full details of Walfinch SouthamptonLatest Reviews for Walfinch Southampton
23 December 2025
My carer is almost always punctual which for me is very important. She is very much aware of my 'care plan' which she executes very well. Occasionally I find that she strides to be very ridge, perhaps too ridge. She is always respectful and polite. We are able to chat to one another in quite a
relaxed manner,(again very important to me) despite age differences. With a few of the problems I have, she has been able to make very sensible, insightful suggestions. She has become a very positive part of my life enabling me to live in my own home.
10 October 2025
My wife received just over Five weeks of care from Walfinch Southampton which was at its commencement thought to be long term but in the event she took a downward turn and passed away in early September, During that time the carers gave her exemplary care in sometimes difficult circumstances as she
appeared to be in a lot of pain and often attempted to fight them off. I would like to express my gratitude to all those that attended to her for their professionalism and compassion. Those that looked after so well were Angela the Manager, Shannon, Nyara, Rose, Selina ,Charmaine, Saffron and Debbie. I was particularly pleased to see members of the team at the funeral and the wake. Their presence was very much appreciated .
07 April 2025
Always good bed side manners, always on time, helpful, observant, good at listening as well as advice when asked.What else can I sat but old school values in this day and age are as rare as hens teeth please never let these old standards slip it's important to you and your clients.
06 January 2025
Once again I cannot thank Walfinch Southampton enough for the care given to my mum. Also the attention and support given to my dad whilst I went away with my husband to spend quality time. This is the third time we have used Walfinch and definitely wouldn't hesitate to use them again in the near
future or recommend them to anyone. Always willing to help. Special thanks once again to all concerned
27 November 2024
I'm incredibly grateful for the exceptional live in care provided by Walfinch Southampton to my father in the past 8 months since they took over his care from another provider. From the very first consultation, the team demonstrated compassion and professionalism, taking the time to understand my
father's needs and preferences. My father's two carers are not only highly skilled, but they truly go above and beyond to ensure his comfort and well-being. Because my father enjoys the continuing service from just two regular people, he has built up a lovely relationship and rapport, and is thriving in his home life. The consistency and reliability of the team have brought peace of mind to our family, knowing that he is in such capable, caring hands. The communication with the Walfinch team has been fantastic- they're always responsive, and they keep us updated regularly on his progress. I would highly recommend Walfinch Southampton to anyone seeking high-quality, personalised care.
11 October 2024
I needed full-time care after a fall. Walfinch have been the perfect answer. The preliminary assessment was friendly and thorough. The carer assigned to me fulfilled all my needs. She was always available to help when I needed her leaving me to do as much as I could manage on my own. Remaining at
home with this full-time carer was wonderful. Thank you!
09 August 2024
Three staff members in particular are thoughtful and forward-thinking in the planning and care of my wife, her needs are not straightforward and care needs to be taken when moving her. The care team are also excellent and I have had no moans or groans from them when completing the task of coping
with her catheter bag change or her bowl incontinence (clean-ups can be extensive I know).
So to summarise my review if you are looking for thoughtful and compassionate care of a loved one I can wholly recommend talking to this team.
08 August 2024
I phoned Walfinch in an emergency giving less than 24 hours' notice. They were extremely helpful and met me to do an assessment later that day, to start providing care the following morning.
My uncle had the consistency of having the same carer mostly every day, (where possible).
They were kind
and thorough and provided excellent care.
The company were very flexible and though my Uncle's care has now ended, we wouldn't hesitate to use Walfinch again, if needed.
06 August 2024
We have worked with Wallfinch for over a year now and I can't rate them highly enough.
They are easy to communicate with and responsive to situations arising.
It's very much a two-way relationship, and we are able to have two-way discussions which has enabled the care package to evolve and gives
me confidence that we have invested wisely in this partnership and this will be even more important as things develop.
29 May 2024
I would recommend Walfinch to anyone looking for a professional caring cost-effective company to look after a loved one. My husband was very ill and bed-bound. The care that Walfinch provided was first-class. They arrived spot on time always with a smile and a can-do attitude, I have the highest
regard for the management and the staff. If you choose Walfinch to provide the care your loved one deserves it will be the best decision you ever make they are a customer-focused company. Thank you Walfinch for being there for us when we needed help. You did an amazing job.
23 April 2024
The Walfinch Southampton team were marvellous when my family were moving Mum from a respite care home back to her own home. All the carers who visited her were professional and patient. Mum was looked after very well.
The Walfinch team were really helpful and I would be very happy to recommend them
to anyone who needs carers enabling people like Mum to remain as independent as possible in their home.
Many thanks to all.
30 November 2023
I cannot speak highly enough of Walfinch. I needed one-off care for my nan to attend my wedding following a stay in hospital as she needed some extra care/help. After speaking to numerous care agencies none seemed interested in helping as it was too much effort for one day.
Walfinch however
spent time and resources to come out and meet my nan and ensure her needs were met. The carer on the day was excellent, and we couldn't be more grateful.
29 November 2023
Five stars aren’t enough to say how brilliant and caring they have been in looking after dad. From the very beginning, the service of care has been absolutely second to none. Not only did the Manager make sure her team were ready to care for him at such short notice, but the reassurance that he’d be
looked after so well was extremely comforting. I cannot thank the team at Walfinch enough. Amazing. They went the extra mile with him. He appreciated so much.
27 November 2023
The carer who comes is very polite and very nice. She is always happy and chatty and supports me to do my care and household tasks.
13 September 2023
Knowing that someone was coming to see me every day whilst my daughter was on holiday made me feel relaxed and confident that I was supported and cared for. My carer was a friendly delightful companion and I looked forward to seeing her every day. She was helpful and proactive in her visits. The
other carer was also friendly and lovely to spend an afternoon with. I am glad that this care was arranged and I really enjoyed the time spent with these ladies.
29 August 2023
Excellent care provider for my elderly mother. Nothing is too much trouble and they definitely go the extra mile with her care. They even contact her doctors for me if I'm getting trouble getting through to them to recommend antibiotics etc. I used this company last year for 24 hour care up until
November 2022 and my mother has made great progress and has built her confidence up so much, after this date we just have the care twice a day from then onwards. The app they use is really good so after each visit I just log in to check everything is ok. What food she's eaten/confirmed medication has been taken/her mood etc. The carers are always on time and Mother looks forward to seeing them. If they have any concerns about my mother they will contact me immediately. This company has taken the pressure off of me enormously in worry/caring for my mother. I have used different care companies in the past and this is definitely the best care company I have used. I would highly recommend them.
01 August 2023
All the carers that visited Mum were caring, kind, and knowledgeable. Always entered Mum's happy and smiling and nothing was ever too much trouble. Mum's allocated carer became more of a family friend that couldn't do enough for Mum which meant I could be Mum's daughter again.
Always reported back
if any problems occurred whilst they visited. Management were always available to answer any questions.
25 July 2023
We have been very pleased with the care that Mum has received. She is always treated with much care and respect.
Mum has the same two lovely people come to see her which has enabled her and my dad to form an excellent relationship with them.
The communication the office is excellent and we are
always kept informed of any necessary change of days and times.
20 June 2023
We were very impressed by the phone calls, emails, introduction to the excellent carer and the great cost for the 3 days and 2 nights.
The carer was lovely and my mother really enjoyed her being here they had lots of chats about travel and she left the place spotless, watered my mother's plants
and kept our dog company.
13 April 2023
Found those working for care provider Walfinch very experienced and caring and they soon bonded with my mother who now looks forward to her daily visits.
Gradually she has let them do more for her which has been a great help to my family knowing first thing in the morning she is being looked after
and also communicating with us about any problems.
Latest Reviews for Walfinch Southampton
23 December 2025
My carer is almost always punctual which for me is very important. She is very much aware of my 'care plan' which she executes very well. Occasionally I find that she strides to be very ridge, perhaps too ridge. She is always respectful and polite. We are able to chat to one another in quite a
relaxed manner,(again very important to me) despite age differences. With a few of the problems I have, she has been able to make very sensible, insightful suggestions. She has become a very positive part of my life enabling me to live in my own home.
10 October 2025
My wife received just over Five weeks of care from Walfinch Southampton which was at its commencement thought to be long term but in the event she took a downward turn and passed away in early September, During that time the carers gave her exemplary care in sometimes difficult circumstances as she
appeared to be in a lot of pain and often attempted to fight them off. I would like to express my gratitude to all those that attended to her for their professionalism and compassion. Those that looked after so well were Angela the Manager, Shannon, Nyara, Rose, Selina ,Charmaine, Saffron and Debbie. I was particularly pleased to see members of the team at the funeral and the wake. Their presence was very much appreciated .
07 April 2025
Always good bed side manners, always on time, helpful, observant, good at listening as well as advice when asked.What else can I sat but old school values in this day and age are as rare as hens teeth please never let these old standards slip it's important to you and your clients.
06 January 2025
Once again I cannot thank Walfinch Southampton enough for the care given to my mum. Also the attention and support given to my dad whilst I went away with my husband to spend quality time. This is the third time we have used Walfinch and definitely wouldn't hesitate to use them again in the near
future or recommend them to anyone. Always willing to help. Special thanks once again to all concerned
27 November 2024
I'm incredibly grateful for the exceptional live in care provided by Walfinch Southampton to my father in the past 8 months since they took over his care from another provider. From the very first consultation, the team demonstrated compassion and professionalism, taking the time to understand my
father's needs and preferences. My father's two carers are not only highly skilled, but they truly go above and beyond to ensure his comfort and well-being. Because my father enjoys the continuing service from just two regular people, he has built up a lovely relationship and rapport, and is thriving in his home life. The consistency and reliability of the team have brought peace of mind to our family, knowing that he is in such capable, caring hands. The communication with the Walfinch team has been fantastic- they're always responsive, and they keep us updated regularly on his progress. I would highly recommend Walfinch Southampton to anyone seeking high-quality, personalised care.
11 October 2024
I needed full-time care after a fall. Walfinch have been the perfect answer. The preliminary assessment was friendly and thorough. The carer assigned to me fulfilled all my needs. She was always available to help when I needed her leaving me to do as much as I could manage on my own. Remaining at
home with this full-time carer was wonderful. Thank you!
09 August 2024
Three staff members in particular are thoughtful and forward-thinking in the planning and care of my wife, her needs are not straightforward and care needs to be taken when moving her. The care team are also excellent and I have had no moans or groans from them when completing the task of coping
with her catheter bag change or her bowl incontinence (clean-ups can be extensive I know).
So to summarise my review if you are looking for thoughtful and compassionate care of a loved one I can wholly recommend talking to this team.
08 August 2024
I phoned Walfinch in an emergency giving less than 24 hours' notice. They were extremely helpful and met me to do an assessment later that day, to start providing care the following morning.
My uncle had the consistency of having the same carer mostly every day, (where possible).
They were kind
and thorough and provided excellent care.
The company were very flexible and though my Uncle's care has now ended, we wouldn't hesitate to use Walfinch again, if needed.
06 August 2024
We have worked with Wallfinch for over a year now and I can't rate them highly enough.
They are easy to communicate with and responsive to situations arising.
It's very much a two-way relationship, and we are able to have two-way discussions which has enabled the care package to evolve and gives
me confidence that we have invested wisely in this partnership and this will be even more important as things develop.
29 May 2024
I would recommend Walfinch to anyone looking for a professional caring cost-effective company to look after a loved one. My husband was very ill and bed-bound. The care that Walfinch provided was first-class. They arrived spot on time always with a smile and a can-do attitude, I have the highest
regard for the management and the staff. If you choose Walfinch to provide the care your loved one deserves it will be the best decision you ever make they are a customer-focused company. Thank you Walfinch for being there for us when we needed help. You did an amazing job.
23 April 2024
The Walfinch Southampton team were marvellous when my family were moving Mum from a respite care home back to her own home. All the carers who visited her were professional and patient. Mum was looked after very well.
The Walfinch team were really helpful and I would be very happy to recommend them
to anyone who needs carers enabling people like Mum to remain as independent as possible in their home.
Many thanks to all.
30 November 2023
I cannot speak highly enough of Walfinch. I needed one-off care for my nan to attend my wedding following a stay in hospital as she needed some extra care/help. After speaking to numerous care agencies none seemed interested in helping as it was too much effort for one day.
Walfinch however
spent time and resources to come out and meet my nan and ensure her needs were met. The carer on the day was excellent, and we couldn't be more grateful.
29 November 2023
Five stars aren’t enough to say how brilliant and caring they have been in looking after dad. From the very beginning, the service of care has been absolutely second to none. Not only did the Manager make sure her team were ready to care for him at such short notice, but the reassurance that he’d be
looked after so well was extremely comforting. I cannot thank the team at Walfinch enough. Amazing. They went the extra mile with him. He appreciated so much.
27 November 2023
The carer who comes is very polite and very nice. She is always happy and chatty and supports me to do my care and household tasks.
13 September 2023
Knowing that someone was coming to see me every day whilst my daughter was on holiday made me feel relaxed and confident that I was supported and cared for. My carer was a friendly delightful companion and I looked forward to seeing her every day. She was helpful and proactive in her visits. The
other carer was also friendly and lovely to spend an afternoon with. I am glad that this care was arranged and I really enjoyed the time spent with these ladies.
29 August 2023
Excellent care provider for my elderly mother. Nothing is too much trouble and they definitely go the extra mile with her care. They even contact her doctors for me if I'm getting trouble getting through to them to recommend antibiotics etc. I used this company last year for 24 hour care up until
November 2022 and my mother has made great progress and has built her confidence up so much, after this date we just have the care twice a day from then onwards. The app they use is really good so after each visit I just log in to check everything is ok. What food she's eaten/confirmed medication has been taken/her mood etc. The carers are always on time and Mother looks forward to seeing them. If they have any concerns about my mother they will contact me immediately. This company has taken the pressure off of me enormously in worry/caring for my mother. I have used different care companies in the past and this is definitely the best care company I have used. I would highly recommend them.
01 August 2023
All the carers that visited Mum were caring, kind, and knowledgeable. Always entered Mum's happy and smiling and nothing was ever too much trouble. Mum's allocated carer became more of a family friend that couldn't do enough for Mum which meant I could be Mum's daughter again.
Always reported back
if any problems occurred whilst they visited. Management were always available to answer any questions.
25 July 2023
We have been very pleased with the care that Mum has received. She is always treated with much care and respect.
Mum has the same two lovely people come to see her which has enabled her and my dad to form an excellent relationship with them.
The communication the office is excellent and we are
always kept informed of any necessary change of days and times.
20 June 2023
We were very impressed by the phone calls, emails, introduction to the excellent carer and the great cost for the 3 days and 2 nights.
The carer was lovely and my mother really enjoyed her being here they had lots of chats about travel and she left the place spotless, watered my mother's plants
and kept our dog company.
13 April 2023
Found those working for care provider Walfinch very experienced and caring and they soon bonded with my mother who now looks forward to her daily visits.
Gradually she has let them do more for her which has been a great help to my family knowing first thing in the morning she is being looked after
and also communicating with us about any problems.