Walfinch Southampton

3 Bassett Avenue, Bassett, Southampton SO16 7DP
Review Us
10 29 Reviews
  • Walfinch Southampton, Southampton
Walfinch Southampton is on hand to provide you with personalised hourly care as and when you need it. The team provide care for a range of specialist conditions to enable elderly and vulnerable people to continue living independently at home. Every carer is DBS checked and required to complete an industry-leading training course so you can be sure of the highest quality care in Southampton.

Many people find that the daily demands of life and running a household can become more strenuous as they age or experience ill-health. Having a friendly, compassionate and expertly-trained carer can help reduce stress and discomfort, taking the pressure off so you can enjoy life and live as you wish in your own home. The hourly care team can help you with a range of domestic tasks to help keep your home in order, such as:

- Companionship Care – helping to alleviate loneliness and isolation
- Waking Night Care
- Light house-cleaning duties
- Laundry and bed-making
- Meal planning and preparation
- Pet care including dog walking
- Grocery shopping
- Running errands such as picking up a pension
- Help to organise and manage domestic admin, including paying bills
- Live in Care

The carers are trained in all aspects of mobility support:

- Use of hoisting and lifting equipment
- Help and encouragement with physio exercises
- Accompaniment for outdoor exercise.

The tailored home visiting service is arranged according to your individual needs, providing regular assistance to help you retain your independence and continue to live life as you wish. Starting from as little as just one hour per week or as often as you need it. Services include:

- Managing and administering medication
- Personal care and hygiene
- Companionship and or meal preparation
- Help to arrange and attend healthcare appointments.
Show Walfinch Southampton on the Map

Care Provided by Walfinch Southampton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £37
  • Weekly Live-in Care Fees: £1610 – £2086

Half hourly, quarter of hour and hourly care, Live in Care, Sleep in/Waking nights.
All prices on request.

These prices are only a guideline, please contact Walfinch Southampton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Angela Harding (Registered Manager)

Walfinch Southampton Reviews (29)

10

Walfinch Southampton has a Review Score of 10 (9.962) out of 10, based on 13 reviews in the last 2 years.
Over all time Walfinch Southampton has 29 reviews.

Overall Experience
  • 26
  • 3
  • 0
  • 0
  • 0
Date Published
  • 29
  • 1
  • 4
  • 13
  • 16
Reviewer Connection to Walfinch Southampton
  • 10
  • 7
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 29, showing 1-20
Review from David J (Wife of Client) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife received just over Five weeks of care from Walfinch Southampton which was at its commencement thought to be long term but in the event she took a downward turn and passed away in early September, During that time the carers gave her exemplary care in sometimes difficult circumstances as she
appeared to be in a lot of pain and often attempted to fight them off. I would like to express my gratitude to all those that attended to her for their professionalism and compassion. Those that looked after so well were Angela the Manager, Shannon, Nyara, Rose, Selina ,Charmaine, Saffron and Debbie. I was particularly pleased to see members of the team at the funeral and the wake. Their presence was very much appreciated .
Reply from Laura Woollard, Managing director at Walfinch Southampton
It was a privilege looking after you wife during the last weeks of her life. Thank you for allowing Walfinch to support her in her last days
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael H (Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always good bed side manners, always on time, helpful, observant, good at listening as well as advice when asked.What else can I sat but old school values in this day and age are as rare as hens teeth please never let these old standards slip it's important to you and your clients.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for the great review, we always aim to please our clients and treat then with respect and deliver on the core values of Walfinch Southampton. Promoting wellbeing for the client and their…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet A (Daughter of Client) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again I cannot thank Walfinch Southampton enough for the care given to my mum. Also the attention and support given to my dad whilst I went away with my husband to spend quality time. This is the third time we have used Walfinch and definitely wouldn't hesitate to use them again in the near future
or recommend them to anyone. Always willing to help. Special thanks once again to all concerned
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your very kind review. It's always a real pleasure looking after your mum whilst you have a well-deserved break. Both of your parents are a pleasure to work for. Happy New Year and we…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N W (Son of Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm incredibly grateful for the exceptional live in care provided by Walfinch Southampton to my father in the past 8 months since they took over his care from another provider. From the very first consultation, the team demonstrated compassion and professionalism, taking the time to understand my father's
needs and preferences. My father's two carers are not only highly skilled, but they truly go above and beyond to ensure his comfort and well-being. Because my father enjoys the continuing service from just two regular people, he has built up a lovely relationship and rapport, and is thriving in his home life. The consistency and reliability of the team have brought peace of mind to our family, knowing that he is in such capable, caring hands. The communication with the Walfinch team has been fantastic- they're always responsive, and they keep us updated regularly on his progress. I would highly recommend Walfinch Southampton to anyone seeking high-quality, personalised care.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you very much for a wonderful review. It has been an absolute pleasure supporting your father within his own home with the live-in professional care support team. Consistency, integrity and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret M (Client) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed full-time care after a fall. Walfinch have been the perfect answer. The preliminary assessment was friendly and thorough. The carer assigned to me fulfilled all my needs. She was always available to help when I needed her leaving me to do as much as I could manage on my own. Remaining at home
with this full-time carer was wonderful. Thank you!
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your wonderful review, it was a privilege for Walfinch to support you and especially as this was your first time having support as live-in care. The live-in professional care support…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joe H (Husband of Client) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Three staff members in particular are thoughtful and forward-thinking in the planning and care of my wife, her needs are not straightforward and care needs to be taken when moving her. The care team are also excellent and I have had no moans or groans from them when completing the task of coping with
her catheter bag change or her bowl incontinence (clean-ups can be extensive I know).
So to summarise my review if you are looking for thoughtful and compassionate care of a loved one I can wholly recommend talking to this team.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your very kind review. The carers are always happy to support your wife with all of her needs and nothing is ever too extensive to deal with. It is always a pleasure to attend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda W (Niece of Client) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I phoned Walfinch in an emergency giving less than 24 hours' notice. They were extremely helpful and met me to do an assessment later that day, to start providing care the following morning.
My uncle had the consistency of having the same carer mostly every day, (where possible).
They were kind and
thorough and provided excellent care.
The company were very flexible and though my Uncle's care has now ended, we wouldn't hesitate to use Walfinch again, if needed.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind review. It was our pleasure to support your uncle at short notice.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gary H (Son of Client) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have worked with Wallfinch for over a year now and I can't rate them highly enough.
They are easy to communicate with and responsive to situations arising.
It's very much a two-way relationship, and we are able to have two-way discussions which has enabled the care package to evolve and gives
me confidence that we have invested wisely in this partnership and this will be even more important as things develop.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you. It's a pleasure to look after your mother. It's great that you have the confidence to know that your mother and yourselves are in safe hands and that communication is key to your needs. May…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alice T (Wife of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Walfinch to anyone looking for a professional caring cost-effective company to look after a loved one. My husband was very ill and bed-bound. The care that Walfinch provided was first-class. They arrived spot on time always with a smile and a can-do attitude, I have the highest regard
for the management and the staff. If you choose Walfinch to provide the care your loved one deserves it will be the best decision you ever make they are a customer-focused company. Thank you Walfinch for being there for us when we needed help. You did an amazing job.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind review. It was a real pleasure looking after him at this very difficult time for you both. We wish you well going forward, and would like to thank you for allowing us to cater…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lin F (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Walfinch Southampton team were marvellous when my family were moving Mum from a respite care home back to her own home. All the carers who visited her were professional and patient. Mum was looked after very well.
The Walfinch team were really helpful and I would be very happy to recommend them
to anyone who needs carers enabling people like Mum to remain as independent as possible in their home.
Many thanks to all.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you Lin for your very kind review. We hope mum has now settled in a new care home and continues to thrive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rebecca H (Granddaughter of Client) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Walfinch. I needed one-off care for my nan to attend my wedding following a stay in hospital as she needed some extra care/help. After speaking to numerous care agencies none seemed interested in helping as it was too much effort for one day.


Walfinch however spent

time and resources to come out and meet my nan and ensure her needs were met. The carer on the day was excellent, and we couldn't be more grateful.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind review. We were more than happy to provide a carer and companion to your nan on your special day. We hope everything went well for you and congratulations. We will be more than…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L C (Daughter of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five stars aren’t enough to say how brilliant and caring they have been in looking after dad. From the very beginning, the service of care has been absolutely second to none. Not only did the Manager make sure her team were ready to care for him at such short notice, but the reassurance that he’d be
looked after so well was extremely comforting. I cannot thank the team at Walfinch enough. Amazing. They went the extra mile with him. He appreciated so much.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind words. I know the professional care support team really enjoyed meeting your father and shared a lot of conversation with lots of laughs through the nights, over the week. It…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B P (Client) assisted by family/friend published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who comes is very polite and very nice. She is always happy and chatty and supports me to do my care and household tasks.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind review. We will continue to support you in any way we can. Always happy to help with any needs you may have.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne H (Client) assisted by family/friend published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing that someone was coming to see me every day whilst my daughter was on holiday made me feel relaxed and confident that I was supported and cared for. My carer was a friendly delightful companion and I looked forward to seeing her every day. She was helpful and proactive in her visits. The other
carer was also friendly and lovely to spend an afternoon with. I am glad that this care was arranged and I really enjoyed the time spent with these ladies.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind review. We are so pleased that you have decided to continue with Walfinch Southampton to support you with companionship and a weekly catch-up with our carer. We are always…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire S (Daughter of Client) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provider for my elderly mother. Nothing is too much trouble and they definitely go the extra mile with her care. They even contact her doctors for me if I'm getting trouble getting through to them to recommend antibiotics etc. I used this company last year for 24 hour care up until November
2022 and my mother has made great progress and has built her confidence up so much, after this date we just have the care twice a day from then onwards. The app they use is really good so after each visit I just log in to check everything is ok. What food she's eaten/confirmed medication has been taken/her mood etc. The carers are always on time and Mother looks forward to seeing them. If they have any concerns about my mother they will contact me immediately. This company has taken the pressure off of me enormously in worry/caring for my mother. I have used different care companies in the past and this is definitely the best care company I have used. I would highly recommend them.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for you kind review. We will continue to provide your mum with the best possible care. The carers are always happy to visit and do whatever they can to help your mum stay independent in her…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane R (Daughter of Client) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers that visited Mum were caring, kind, and knowledgeable. Always entered Mum's happy and smiling and nothing was ever too much trouble. Mum's allocated carer became more of a family friend that couldn't do enough for Mum which meant I could be Mum's daughter again.
Always reported back
if any problems occurred whilst they visited. Management were always available to answer any questions.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for all of the kind words, it was an absolute pleasure looking after your Mum. I know the carers would always say that they really enjoyed visiting your mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley H (Daughter of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care that Mum has received. She is always treated with much care and respect.
Mum has the same two lovely people come to see her which has enabled her and my dad to form an excellent relationship with them.
The communication the office is excellent and we are always
kept informed of any necessary change of days and times.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for the kind words, the carers love to go and support your mother and also help give your dad a little bit of respite for the time they visit.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona R (Daughter of Client) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very impressed by the phone calls, emails, introduction to the excellent carer and the great cost for the 3 days and 2 nights.
The carer was lovely and my mother really enjoyed her being here they had lots of chats about travel and she left the place spotless, watered my mother's plants and
kept our dog company.
Reply from Laura Pineiro, Managing Director at Walfinch Southampton
Thank you for your positive feedback, we will share this with the carer. We will continue to provide the quality care that our clients expect and deserve. It was a joy looking after your mother and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David S (Son of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Found those working for care provider Walfinch very experienced and caring and they soon bonded with my mother who now looks forward to her daily visits.
Gradually she has let them do more for her which has been a great help to my family knowing first thing in the morning she is being looked after
and also communicating with us about any problems.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
We are happy to be providing care for your mother and pleased that we are making a difference and giving you peace of mind that your mother is safe.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracy P (Friend of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great experience with this company. No complaints. Always on the ball with care and updates. Would recommend it to others needing a care company. Happy that we get the same faces we feel comfortable with and knowing our needs.
Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your review. It's been a pleasure looking after your friend and supporting them to feel safe and comfortable at home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Walfinch Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Walfinch Southampton is calculated as follows: ( (76 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Southampton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Laura

Laura Pego Pineiro

Job Title: Managing Director Joined: 2021

Laura is the Managing Director of Walfinch Southampton. Laura gained a name for herself at a young age in the Catering and Hospitality industry running the kitchens for several top-class establishments before opening her own restaurant. In later years, she moved over to working as a Chef Manager in local care homes. Laura always made sure that she went the extra mile to talk with and establish a personal rapport with the residents.
More recently, she has run the recruitment and administration for another local care company before joining Angela to launch the local Walfinch branch in Southampton.


Laura also engages in caring duties as she likes to be hands-on. This allows her to train new professional care support team members and understand those who are in need of Walfinch's assistance. It is important to remember why we are professional care supports in the first place- the human element is key for Walfinch Southampton.

Angela

Angela Harding

Job Title: Director and Registered Manager Joined: 2021

Angela has worked in the care sector for over 20 years with extensive experience in community and residential/nursing homes. She holds a Level 5 QCF in Leadership & Management, as well as being an End of Life & Dementia Champion. In a recent role, Angela achieved an Outstanding CQC rating in the Caring category and it is this continuing dedication that ensures Angela and her team deliver outstanding individual person-centred care to every single client who needs support in their own home.


Establishing and maintaining trusted relationships allows clients to reach their own level of potential while maintaining independence in the happiness of a familiar and safe setting.


Like Laura Angela is very hands-on and also involved in providing care.

Robin

Robin Boulter

Job Title: Deputy Manager/Care Coordinator Joined: 2022

Robin has previously worked with Angela and has a wealth of experience which is adding great value to our team. He has come into Walfinch with an infectious personality and a ton of Ideas.


"I have worked in the care industry for over 22 years and have a varied background in Brain Injuries, Dementia, Mental Health and Learning disabilities.


I have experience as a Mental Health First Aider supporting colleagues and clients, being able to signpost them to health professionals. I have worked in partnership with many GPs, District Nurses and Client Advocates and lots of community-based projects"


Robin is also one of our trainers in Basic life support, Moving & Positioning and Skin integrity/Pressure sores, he is also hands-on with the support visits when needed, this gives him a greater insight if the client's needs have changed and also if the professional care support team need extra training.


Robin's other roles are making sure all of the support visits have a professional care support team member allocated to them. As well as bring on new clients, completing their assessments in their own homes.

Frequently Asked Questions about Walfinch Southampton

What Type of Services does Walfinch Southampton offer?

Walfinch Southampton offers Home Care.

How many Carers does Walfinch Southampton employ?

Walfinch Southampton employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Southampton to verify any information. View our terms and conditions. Walfinch Southampton has an Enhanced Service - more info.