Walfinch Southampton is on hand to provide you with personalised hourly care as and when you need it. The team provide care for a range of specialist conditions to enable elderly and vulnerable people to continue living independently at home. Every carer is DBS checked and required to complete an industry-leading training course so you can be sure of the highest quality care in Southampton.
Many people find that the daily...
Walfinch Southampton is on hand to provide you with personalised hourly care as and when you need it. The team provide care for a range of specialist conditions to enable elderly and vulnerable people to continue living independently at home. Every carer is DBS checked and required to complete an industry-leading training course so you can be sure of the highest quality care in Southampton.
Many people find that the daily demands of life and running a household can become more strenuous as they age or experience ill-health. Having a friendly, compassionate and expertly-trained carer can help reduce stress and discomfort, taking the pressure off so you can enjoy life and live as you wish in your own home. The hourly care team can help you with a range of domestic tasks to help keep your home in order, such as:
- Companionship Care – helping to alleviate loneliness and isolation
- Waking Night Care
- Light house-cleaning duties
- Laundry and bed-making
- Meal planning and preparation
- Pet care including dog walking
- Grocery shopping
- Running errands such as picking up a pension
- Help to organise and manage domestic admin, including paying bills
- Live in Care
The carers are trained in all aspects of mobility support:
- Use of hoisting and lifting equipment
- Help and encouragement with physio exercises
- Accompaniment for outdoor exercise.
The tailored home visiting service is arranged according to your individual needs, providing regular assistance to help you retain your independence and continue to live life as you wish. Starting from as little as just one hour per week or as often as you need it. Services include:
- Managing and administering medication
- Personal care and hygiene
- Companionship and or meal preparation
- Help to arrange and attend healthcare appointments.
Care Provided by Walfinch Southampton
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Food Preparation & Serving
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£36 - £39
Weekly Live-in Care
£1,610 - £2,100
Contact Walfinch Southampton to get a personalised quote:
Half hourly
Quarter of hour
Hourly care
Live in Care
Sleep in/Waking nights
All other competitive prices on request
The price(s) shown are provided by the agency. Contact Walfinch Southampton for full pricing details and T&Cs.
Walfinch Southampton has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years. Over all time Walfinch Southampton has 32 reviews.
Review from Lesley H (Daughter of Client) published on 25 July 2023 Submitted via Website•
Overall Experience
We have been very pleased with the care that Mum has received. She is always treated with much care and respect. Mum has the same two lovely people come to see her which has enabled her and my dad to form an excellent relationship with them.
The communication the office is excellent and we are...
We have been very pleased with the care that Mum has received. She is always treated with much care and respect. Mum has the same two lovely people come to see her which has enabled her and my dad to form an excellent relationship with them.
The communication the office is excellent and we are always kept informed of any necessary change of days and times.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for the kind words, the carers love to go and support your mother and also help give your dad a little bit of respite for the time they visit.
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Review from Fiona R (Daughter of Client) published on 20 June 2023 Submitted via Website•
Overall Experience
We were very impressed by the phone calls, emails, introduction to the excellent carer and the great cost for the 3 days and 2 nights.
The carer was lovely and my mother really enjoyed her being here they had lots of chats about travel and she left the place spotless, watered my mother's plants...
We were very impressed by the phone calls, emails, introduction to the excellent carer and the great cost for the 3 days and 2 nights.
The carer was lovely and my mother really enjoyed her being here they had lots of chats about travel and she left the place spotless, watered my mother's plants and kept our dog company.
↩Reply from Laura Pineiro, Managing Director at Walfinch Southampton
Thank you for your positive feedback, we will share this with the carer. We will continue to provide the quality care that our clients expect and deserve. It was a joy looking after your mother and the family dog.
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Review from David S (Son of Client) published on 13 April 2023 Submitted via Website•
Overall Experience
Found those working for care provider Walfinch very experienced and caring and they soon bonded with my mother who now looks forward to her daily visits.
Gradually she has let them do more for her which has been a great help to my family knowing first thing in the morning she is being looked after...
Found those working for care provider Walfinch very experienced and caring and they soon bonded with my mother who now looks forward to her daily visits.
Gradually she has let them do more for her which has been a great help to my family knowing first thing in the morning she is being looked after and also communicating with us about any problems.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
We are happy to be providing care for your mother and pleased that we are making a difference and giving you peace of mind that your mother is safe.
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Review from Tracy P (Friend of Client) published on 13 April 2023 Submitted via Website•
Overall Experience
Great experience with this company. No complaints. Always on the ball with care and updates. Would recommend it to others needing a care company. Happy that we get the same faces we feel comfortable with and knowing our needs.
Great experience with this company. No complaints. Always on the ball with care and updates. Would recommend it to others needing a care company. Happy that we get the same faces we feel comfortable with and knowing our needs.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your review. It's been a pleasure looking after your friend and supporting them to feel safe and comfortable at home.
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Review from Anne B (Wife of Client) published on 13 April 2023 Submitted via Postal Review Card•
Overall Experience
We are very pleased to have reliable daily help from Walfinch. We always know in advance who is coming and the carers are always prompt, caring, respectful and cheerful.
Management has been particularly helpful in liaising with our doctors.
We are very pleased to have reliable daily help from Walfinch. We always know in advance who is coming and the carers are always prompt, caring, respectful and cheerful.
Management has been particularly helpful in liaising with our doctors.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your review. We are pleased that we are able to continue to support your husband with all of his care needs, treating him with care and respect. Collaborating with local health professionals is all part of the service.
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Review from Sarah M (Daughter of Client) published on 12 April 2023 Submitted via Website•
Overall Experience
The friendly staff and professional service give me peace of mind that my parents are receiving the extra support they need. The addition of the app is a helpful way of keeping on top of the visits they’ve received.
The friendly staff and professional service give me peace of mind that my parents are receiving the extra support they need. The addition of the app is a helpful way of keeping on top of the visits they’ve received.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for the review. The carers enjoy going in to see mum and dad.
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Review from Jenny W (Friend of Client) published on 6 January 2023 Submitted via Website•
Overall Experience
As far as I am concerned the care has been very good and what I expected, this is the first time we have ever had to use live in care.
The only criticism I have is the lack of information from the app which is provided for the career to use.
As far as I am concerned the care has been very good and what I expected, this is the first time we have ever had to use live in care.
The only criticism I have is the lack of information from the app which is provided for the career to use.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your review of Live in care it is much appreciated, I have raised the issues of the app that you have with the tech team and hopefully, this can be resolved in the near future. Will continue to support your friend with the high standards that we offer.
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Review from Kay B (Daughter of Client) published on 30 December 2022 Submitted via Website•
Overall Experience
We are really pleased with the care Mum receives. The carers understand Mum's needs and have got to know her well. She normally has the same carers and Mum is happy with them all. They are happy to feed and make a fuss of Mum's dog. This is very important to Mum. They ensure Mum is well and always...
We are really pleased with the care Mum receives. The carers understand Mum's needs and have got to know her well. She normally has the same carers and Mum is happy with them all. They are happy to feed and make a fuss of Mum's dog. This is very important to Mum. They ensure Mum is well and always gain Mum's consent before doing anything.
The company is well-run and very professional. They are happy to contact Mum's doctor, if need be. They will always inform me of this. We are so pleased that we chose Walfinch for Mum. It's such a relief for our family to know mum is well cared for and happy.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you, Kay, for a fabulous review. It has been an absolute pleasure supporting your mother and we all really enjoy going round to see your mum and her dog. Thank you again and hopefully, we can continue to support her in such a positive way and keep up the consistency of the same carers going in to see her.
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Review from B S (Client / Service User) published on 20 December 2022 Submitted via Postal Review Card•
Overall Experience
Extremely good care. Visit 8.45 am-9:15 am every Monday, Tuesday, Thursday, Friday and Sunday. Always cheerful, it brightens my day, chatty and very efficient.
Extremely good care. Visit 8.45 am-9:15 am every Monday, Tuesday, Thursday, Friday and Sunday. Always cheerful, it brightens my day, chatty and very efficient.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for such a great review. I know that one carer in particular finds visiting you in the morning a wonderful experience and that she looks forward to the visit on the days she comes to see you.
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Review from Warren A (Client / Service User) published on 8 November 2022 Submitted via Website•
Overall Experience
Everything about Walfinch Southampton is first class and it would be difficult to improve the service. The whole team give 100%.
Since we started using their services, we have never had the need to complain about anything.
Everything about Walfinch Southampton is first class and it would be difficult to improve the service. The whole team give 100%.
Since we started using their services, we have never had the need to complain about anything.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for your kind review. It's lovely to hear that the service we provide you is always up to the standards we would expect. We look forward to the continuation of providing care.
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No Rating
Review from R H (Client / Service User) published on 10 May 2022 Submitted via Postal Review Card•
Overall Experience
A good reliable service.
A good reliable service.
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Review from S C (Daughter of Client) published on 5 April 2022 Submitted via Website•
Overall Experience
Another wonderful weekend of care for our mum by Walfinch. Professional, compassionate and respectful, and always giving the highest standards of care, Mum's carer has quickly become an invaluable help to us all. Mum adores her too, which speaks volumes. We have been so impressed by the whole team...
Another wonderful weekend of care for our mum by Walfinch. Professional, compassionate and respectful, and always giving the highest standards of care, Mum's carer has quickly become an invaluable help to us all. Mum adores her too, which speaks volumes. We have been so impressed by the whole team at Walfinch and cannot recommend them highly enough.
↩Reply from Laura Pineiro, Managing director at Walfinch Southampton
Thank you for taking the time to give us a review. We are always pleased to hear that your mum is treated with care and dignity by our carer to ensure the best possible outcome for your mum.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 December 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (3)
News
18 May 2026
We attended our AGEING WELL event in collaboration with Southampton Manor Care Home for the Caraway Charity. It was very well attended, and over 70 people came through the door....
01 Jul 2025
The mayor of Southampton James Baillie kindly did an opening speech of the Care Fair. We have the very proud winner of the official signed Southampton FC 'Saints' shirt from...
05 Jun 2025
Walfinch Southampton are working in collaboration with Southampton Manor Avery Collection and putting together a Care fair for community based charities and businesses around teh Southampton area. On the day...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Walfinch Southampton.
Accreditations
There are no accreditations posted yet for Walfinch Southampton.
Meet the Team (4)
Laura WoollardJob Title Managing DirectorJoined 2021
Laura is the Managing Director of Walfinch Southampton. Laura gained a name for herself at a young age in the Catering and Hospitality industry,...
Laura is the Managing Director of Walfinch Southampton. Laura gained a name for herself at a young age in the Catering and Hospitality industry, running the kitchens for several top-class establishments before opening her own restaurant. In later years, she moved over to working as a Chef Manager in local care homes. Laura always made sure that she went the extra mile to talk with and establish a personal rapport with the residents.
More recently, she has run the recruitment and administration for another local care company before joining Angela to launch the local Walfinch branch in Southampton.
Laura also engages in caring duties as she likes to be hands-on. This allows her to train new professional care support team members and understand those who are in need of Walfinch's assistance. It is important to remember why we are professional care supports in the first place- the human element is key for Walfinch Southampton.
Angela HardingJob Title Director and Registered ManagerJoined 2021
Angela has worked in the care sector for over 23 years with extensive experience in community and residential/nursing homes. She holds a Level 5 QCF...
Angela has worked in the care sector for over 23 years with extensive experience in community and residential/nursing homes. She holds a Level 5 QCF in Leadership, Level 7 senior leadership with CMI, as well as being an End of Life & Dementia Champion. In a recent role, Angela achieved an Outstanding CQC rating in the Caring category, and it is this continuing dedication that ensures Angela and her team deliver outstanding individual person-centred care to every single client who needs support in their own home.
Establishing and maintaining trusted relationships allows clients to reach their own level of potential while maintaining independence in the happiness of a familiar and safe setting.
Like Laura, Angela is very hands-on and also involved in providing care.
Robin BoulterJob Title Deputy Manager/Care CoordinatorJoined 2022
Robin has previously worked with Angela and has a wealth of experience, which is adding great value to our team. He has come into Walfinch with an...
Robin has previously worked with Angela and has a wealth of experience, which is adding great value to our team. He has come into Walfinch with an infectious personality and a ton of Ideas.
"I have worked in the care industry for over 22 years and have a varied background in Brain Injuries, Dementia, Mental Health and Learning disabilities.
I have experience as a Mental Health First Aider supporting colleagues and clients, being able to signpost them to health professionals. I have worked in partnership with many GPs, District Nurses and Client Advocates and lots of community-based projects"
Robin is also one of our trainers in Basic Life Support, Moving & Positioning and Skin Integrity/Pressure sores. He is also hands-on with the support visits when needed. This gives him a greater insight if the client's needs have changed and also whether the professional care support team need extra training.
Robin's other roles are making sure all of the support visits have a professional care support team member allocated to them. As well as bring on new clients, completing their assessments in their own homes.
Selina ShawJob Title Field Care SupervisorJoined 2025
Selina is a dedicated Field Care Supervisor with over 8 years of experience in the care industry, committed to delivering high-quality, compassionate...
Selina is a dedicated Field Care Supervisor with over 8 years of experience in the care industry, committed to delivering high-quality, compassionate care to those in need. Throughout her career, she has developed a strong passion for helping others and ensuring that every individual receives person-centred care. In her role as a Field Care Supervisor, Selina supports both clients and care staff, helping to maintain high standards of care while building positive and trusting working relationships.
Selina believes that care is more than just a profession; " it is about making a positive impact on people’s lives".
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Southampton to verify any information. View our terms and conditions. Walfinch Southampton has an Enhanced Service -what an Enhanced Service includes.
