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Walfinch Southampton

3 Bassett Avenue, Bassett, Southampton SO16 7DP
Walfinch Southampton Logo
Walfinch Southampton logo
I needed full-time care after a fall. Walfinch have been the perfect answer.Margaret M(Client / Service User)
Walfinch Southampton, Southampton
Walfinch Southampton, Southampton
Walfinch Southampton, Southampton

Walfinch Southampton is on hand to provide you with personalised hourly care as and when you need it. The team provide care for a range of specialist conditions to enable elderly and vulnerable people to continue living independently at home. Every carer is DBS checked and required to complete an industry-leading training course so you can be sure of the highest quality care in Southampton.

Many people find that the daily...  

Care Provided by Walfinch Southampton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £36 - £39
  • Weekly Live-in Care Fees: £1,610 - £2,100
Half hourly
Quarter of hour
Hourly care
Live in Care
Sleep in/Waking nights

All other competitive prices on request

The price(s) shown are provided by the agency. Contact Walfinch Southampton for full pricing details and T&Cs.

Contact Walfinch Southampton to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Angela Harding (Registered Manager)

Walfinch Southampton Reviews (30)

9.7

Walfinch Southampton has a Review Score of 9.7 (9.717) out of 10, based on 10 reviews in the last 2 years. Over all time Walfinch Southampton has 30 reviews.

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Showing 30 reviews matching selected criteria
Review from David S (Son of Client) published on 13 April 2023 Submitted via Website
Overall Experience
Found those working for care provider Walfinch very experienced and caring and they soon bonded with my mother who now looks forward to her daily visits.

Gradually she has let them do more for her which has been a great help to my family knowing first thing in the morning she is being looked after and also communicating with us about any problems.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

We are happy to be providing care for your mother and pleased that we are making a difference and giving you peace of mind that your mother is safe.

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Review from Tracy P (Friend of Client) published on 13 April 2023 Submitted via Website
Overall Experience

Great experience with this company. No complaints. Always on the ball with care and updates. Would recommend it to others needing a care company. Happy that we get the same faces we feel comfortable with and knowing our needs.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your review. It's been a pleasure looking after your friend and supporting them to feel safe and comfortable at home.

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Review from Anne B (Wife of Client) published on 13 April 2023 Submitted via Postal Card
Overall Experience
We are very pleased to have reliable daily help from Walfinch.
We always know in advance who is coming and the carers are always prompt, caring, respectful and cheerful.

Management has been particularly helpful in liaising with our doctors.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your review. We are pleased that we are able to continue to support your husband with all of his care needs, treating him with care and respect. Collaborating with local health professionals is all part of the service.

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Review from Sarah M (Daughter of Client) published on 12 April 2023 Submitted via Website
Overall Experience

The friendly staff and professional service give me peace of mind that my parents are receiving the extra support they need. The addition of the app is a helpful way of keeping on top of the visits they’ve received.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for the review. The carers enjoy going in to see mum and dad.

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Review from Jenny W (Friend of Client) published on 6 January 2023 Submitted via Website
Overall Experience
As far as I am concerned the care has been very good and what I expected, this is the first time we have ever had to use live in care.

The only criticism I have is the lack of information from the app which is provided for the career to use.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your review of Live in care it is much appreciated, I have raised the issues of the app that you have with the tech team and hopefully, this can be resolved in the near future. Will continue to support your friend with the high standards that we offer.

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Review from Kay B (Daughter of Client) published on 30 December 2022 Submitted via Website
Overall Experience
We are really pleased with the care Mum receives. The carers understand Mum's needs and have got to know her well. She normally has the same carers and Mum is happy with them all. They are happy to feed and make a fuss of Mum's dog. This is very important to Mum. They ensure Mum is well and always gain Mum's consent before doing anything.

The company is well-run and very professional. They are happy to contact Mum's doctor, if need be. They will always inform me of this. We are so pleased that we chose Walfinch for Mum. It's such a relief for our family to know mum is well cared for and happy.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you, Kay, for a fabulous review. It has been an absolute pleasure supporting your mother and we all really enjoy going round to see your mum and her dog. Thank you again and hopefully, we can continue to support her in such a positive way and keep up the consistency of the same carers going in to see her.

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Review from B S (Client / Service User) published on 20 December 2022 Submitted via Postal Card
Overall Experience

Extremely good care. Visit 8.45 am-9:15 am every Monday, Tuesday, Thursday, Friday and Sunday. Always cheerful, it brightens my day, chatty and very efficient.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for such a great review. I know that one carer in particular finds visiting you in the morning a wonderful experience and that she looks forward to the visit on the days she comes to see you.

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Review from Warren A (Client / Service User) published on 8 November 2022 Submitted via Website
Overall Experience
Everything about Walfinch Southampton is first class and it would be difficult to improve the service. The whole team give 100%.

Since we started using their services, we have never had the need to complain about anything.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for your kind review. It's lovely to hear that the service we provide you is always up to the standards we would expect. We look forward to the continuation of providing care.

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Review from R H (Client / Service User) published on 10 May 2022 Submitted via Postal Card
Overall Experience

A good reliable service.

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Review from S C (Daughter of Client) published on 5 April 2022 Submitted via Website
Overall Experience

Another wonderful weekend of care for our mum by Walfinch. Professional, compassionate and respectful, and always giving the highest standards of care, Mum's carer has quickly become an invaluable help to us all. Mum adores her too, which speaks volumes. We have been so impressed by the whole team at Walfinch and cannot recommend them highly enough.

Reply from Laura Pineiro, Managing director at Walfinch Southampton

Thank you for taking the time to give us a review. We are always pleased to hear that your mum is treated with care and dignity by our carer to ensure the best possible outcome for your mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 December 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (5)

News
  • Posted: Monday 18 May 2026We attended our AGEING WELL event in collaboration with Southampton Manor Care Home for the Caraway Charity. It was very well attended, and over 70 people came through the door....
  • Posted: Tuesday 01 Jul 2025The mayor of Southampton James Baillie kindly did an opening speech of the Care Fair. We have the very proud winner of the official signed Southampton FC 'Saints' shirt from...
  • Posted: Thursday 05 Jun 2025Walfinch Southampton are working in collaboration with Southampton Manor Avery Collection and putting together a Care fair for community based charities and businesses around teh Southampton area. On the day...

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Walfinch Southampton.

Meet the Team (4)

Laura Woollard Job Title: Managing Director Joined: 2021
Laura Woollard

Laura is the Managing Director of Walfinch Southampton. Laura gained a name for herself at a young age in the Catering and Hospitality industry, running the kitchens for several top-class establishments before opening her own restaurant. In later years, she moved over to working as a Chef Manager in local care homes. Laura always made sure that she went the extra mile to talk with and establish a personal rapport with the residents.

More recently, she has run the recruitment and administration for another local care company before joining Angela to launch the local Walfinch branch in Southampton.

Laura also engages in caring duties as she likes to be hands-on. This allows her to train new professional care support team members and understand those who are in need of Walfinch's assistance. It is important to remember why we are professional care supports in the first place- the human element is key for Walfinch Southampton.

Angela Harding Job Title: Director and Registered Manager Joined: 2021
Angela Harding

Angela has worked in the care sector for over 20 years with extensive experience in community and residential/nursing homes. She holds a Level 5 QCF in Leadership & Management, as well as being an End of Life & Dementia Champion. In a recent role, Angela achieved an Outstanding CQC rating in the Caring category and it is this continuing dedication that ensures Angela and her team deliver outstanding individual person-centred care to every single client who needs support in their own home.

Establishing and maintaining trusted relationships allows clients to reach their own level of potential while maintaining independence in the happiness of a familiar and safe setting.

Like Laura Angela is very hands-on and also involved in providing care.

Robin Boulter Job Title: Deputy Manager/Care Coordinator Joined: 2022
Robin Boulter

Robin has previously worked with Angela and has a wealth of experience, which is adding great value to our team. He has come into Walfinch with an infectious personality and a ton of Ideas.

"I have worked in the care industry for over 22 years and have a varied background in Brain Injuries, Dementia, Mental Health and Learning disabilities.

I have experience as a Mental Health First Aider supporting colleagues and clients, being able to signpost them to health professionals. I have worked in partnership with many GPs, District Nurses and Client Advocates and lots of community-based projects"

Robin is also one of our trainers in Basic Life Support, Moving & Positioning and Skin Integrity/Pressure sores. He is also hands-on with the support visits when needed. This gives him a greater insight if the client's needs have changed and also whether the professional care support team need extra training.

Robin's other roles are making sure all of the support visits have a professional care support team member allocated to them. As well as bring on new clients, completing their assessments in their own homes.

Selina Shaw Job Title: Field Care Supervisor Joined: 2025
Selina Shaw

Selina is a dedicated Field Care Supervisor with over 8 years of experience in the care industry, committed to delivering high-quality, compassionate care to those in need. Throughout her career, she has developed a strong passion for helping others and ensuring that every individual receives person-centred care. In her role as a Field Care Supervisor, Selina supports both clients and care staff, helping to maintain high standards of care while building positive and trusting working relationships.

Selina believes that care is more than just a profession; " it is about making a positive impact on people’s lives".

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Southampton to verify any information. View our terms and conditions. Walfinch Southampton has an Enhanced Service - more info.