Submit a Review for Caremark Surrey Heath & Rushmoor
Suite 2H1, Westmead House, Farnborough, GU14 7LP
View full details of Caremark Surrey Heath & RushmoorLatest Reviews for Caremark Surrey Heath & Rushmoor
05 December 2025
Katey, Ginny and Ester are extremely helpful, nothing is too much trouble, they will do anything to help. Mum's carers have become like family to her and look after her with a lot of care and understanding.
14 November 2025
Caremark buddies are always there
They take their time and show they care
Always there at the end of the phone and helping Mum on and of her throne
She couldn't ask for a better team
Who are always there on the scene
And when it's time to rest her head
Then they will always put her to bed
So thank you Caremark you've done her proud
And you really stand out
from the rest of the crowd
04 April 2025
I have always had amazing support and care from my carers. They are always so very kind, treat me with the upmost dignity and take all my needs into account. Always respectful, conscientious,
and cheerful. They always know if I am not quite myself, but somehow manage to cheer me up by the end of
my call.
The management team are always very supportive and help at the drop of a hat. Whether this is just to have a reassuring chat or to be present at official meetings. They always go that extra mile.
17 March 2025
My Father received excellent care from care mark.Nothing was too much trouble.I had to call them out at the weekend and they arrived quickly.My father needed extra visits due to lack of mobility, which was arranged that day.Later he needed 24 hour care which commenced in 2 hours.
25 February 2025
Some of the members of this branch are absolute gems, very kind people and very supportive, and have helped me a lot in difficult times which I will always be grateful for and the reason why I'm giving this 2 stars instead of 1, it really does feel like there are people in this organisation that are
at least trying their best to make a difference. But on the whole? Unfortunately, it has gone massively downhill.
They seem to be concerned with profit and "efficiency" more than anything else. It feels like I'm very low on their priority list due to the fact I'm not a private client, and considering I'm bedridden with a severe chronic illness, it's not a nice feeling to have when you're relying so heavily on them. As such, I really feel like just a number to them. This is not a care agency that puts their clients first, this is first and foremost about the money. 1000 character limit for a review is not enough to go into any further detail unfortunately.
17 June 2024
My father has needed carers since he suffered a severe stroke in 2010. As a family, we have experienced various care agencies but I can safely say that since we have been with Caremark it has been a breath of fresh air.
My father has carers visit him 3 times a day and they have been exceptional.
Dad has male carers and these young men are professional, courteous, and above all they care. They notice if my father's mood is low and will communicate this with us and take the time to talk to him. They are upbeat and with broad smiles that brighten up my parent's day.
Nothing is ever too much trouble and despite having physically challenging roles they are always diligent, kind, and conscientious.
My family would be lost without these young caring professionals. My parents look forward to their visits and they are happy as it feels as though they are part of a bigger family giving them a greater sense of safety and comfort in their own home.
11 June 2024
Generally satisfied.
29 May 2024
The team looked after my brother for eighteen months. He has been very challenging for them in many ways, but they still continue to look after him and do their best for him. I can’t thank them enough for all the help and support they have given him.
09 November 2023
Have been very happy with the service. All members of the care team have been very helpful and very polite. Any special requests I have made have been willingly complied with.
15 August 2023
My experiences of Caremark (Farnborough) has been extremely positive. All the carers are trained to a high standard which makes me feel secure as I’m reliant on the team for everyday tasks. Individual carers are all different in personality but consistent in their professional care and a pleasure to
have in my home.
11 July 2023
We have had a live-in carer who has provided us with excellent care, supported by Caremark, we are now having three visits a day, again, excellent care. No other comments are appropriate, except to say again that Caremark is providing us with excellent support.
17 January 2023
The staff are all very kind and pleasant. My mother often refuses care and needs a lot of encouragement of which some are better than others. I have found management to be responsive and helpful to our requests.
28 December 2022
Very pleased with the level of care. Get a report every day explaining care delivered and how things went and any relevant issues.
13 June 2022
We have been very happy with the transfer of my mother's care to the Surrey Heath and Rushmoor Caremark service. The manager couldn't have been more attentive and accommodating in her initial assessment and set-up of the service. Some small adjustments that she has identified have made a huge
difference to my mother's general wellbeing and we are very confident with the service handover that has been completed with the daily carers.
Latest Reviews for Caremark Surrey Heath & Rushmoor
05 December 2025
Katey, Ginny and Ester are extremely helpful, nothing is too much trouble, they will do anything to help. Mum's carers have become like family to her and look after her with a lot of care and understanding.
14 November 2025
Caremark buddies are always there
They take their time and show they care
Always there at the end of the phone and helping Mum on and of her throne
She couldn't ask for a better team
Who are always there on the scene
And when it's time to rest her head
Then they will always put her to bed
So thank you Caremark you've done her proud
And you really stand out
from the rest of the crowd
04 April 2025
I have always had amazing support and care from my carers. They are always so very kind, treat me with the upmost dignity and take all my needs into account. Always respectful, conscientious,
and cheerful. They always know if I am not quite myself, but somehow manage to cheer me up by the end of
my call.
The management team are always very supportive and help at the drop of a hat. Whether this is just to have a reassuring chat or to be present at official meetings. They always go that extra mile.
17 March 2025
My Father received excellent care from care mark.Nothing was too much trouble.I had to call them out at the weekend and they arrived quickly.My father needed extra visits due to lack of mobility, which was arranged that day.Later he needed 24 hour care which commenced in 2 hours.
25 February 2025
Some of the members of this branch are absolute gems, very kind people and very supportive, and have helped me a lot in difficult times which I will always be grateful for and the reason why I'm giving this 2 stars instead of 1, it really does feel like there are people in this organisation that are
at least trying their best to make a difference. But on the whole? Unfortunately, it has gone massively downhill.
They seem to be concerned with profit and "efficiency" more than anything else. It feels like I'm very low on their priority list due to the fact I'm not a private client, and considering I'm bedridden with a severe chronic illness, it's not a nice feeling to have when you're relying so heavily on them. As such, I really feel like just a number to them. This is not a care agency that puts their clients first, this is first and foremost about the money. 1000 character limit for a review is not enough to go into any further detail unfortunately.
17 June 2024
My father has needed carers since he suffered a severe stroke in 2010. As a family, we have experienced various care agencies but I can safely say that since we have been with Caremark it has been a breath of fresh air.
My father has carers visit him 3 times a day and they have been exceptional.
Dad has male carers and these young men are professional, courteous, and above all they care. They notice if my father's mood is low and will communicate this with us and take the time to talk to him. They are upbeat and with broad smiles that brighten up my parent's day.
Nothing is ever too much trouble and despite having physically challenging roles they are always diligent, kind, and conscientious.
My family would be lost without these young caring professionals. My parents look forward to their visits and they are happy as it feels as though they are part of a bigger family giving them a greater sense of safety and comfort in their own home.
11 June 2024
Generally satisfied.
29 May 2024
The team looked after my brother for eighteen months. He has been very challenging for them in many ways, but they still continue to look after him and do their best for him. I can’t thank them enough for all the help and support they have given him.
09 November 2023
Have been very happy with the service. All members of the care team have been very helpful and very polite. Any special requests I have made have been willingly complied with.
15 August 2023
My experiences of Caremark (Farnborough) has been extremely positive. All the carers are trained to a high standard which makes me feel secure as I’m reliant on the team for everyday tasks. Individual carers are all different in personality but consistent in their professional care and a pleasure to
have in my home.
11 July 2023
We have had a live-in carer who has provided us with excellent care, supported by Caremark, we are now having three visits a day, again, excellent care. No other comments are appropriate, except to say again that Caremark is providing us with excellent support.
17 January 2023
The staff are all very kind and pleasant. My mother often refuses care and needs a lot of encouragement of which some are better than others. I have found management to be responsive and helpful to our requests.
28 December 2022
Very pleased with the level of care. Get a report every day explaining care delivered and how things went and any relevant issues.
13 June 2022
We have been very happy with the transfer of my mother's care to the Surrey Heath and Rushmoor Caremark service. The manager couldn't have been more attentive and accommodating in her initial assessment and set-up of the service. Some small adjustments that she has identified have made a huge
difference to my mother's general wellbeing and we are very confident with the service handover that has been completed with the daily carers.