Submit a Review for SureCare (North Herts & Stevenage)
Business And Technology Centre, Bessemer Drive, Stevenage, SG1 2DX
View Full Details of SureCare (North Herts & Stevenage)Latest Reviews for SureCare (North Herts & Stevenage)
20 June 2025
I was very nervous and apprehensive to leave my mother while I went away as because of her lack of speech I was worried she would be misunderstood however Surecare put my mind at ease by providing excellent care and support with dementia friendly carers. The management and care staff where warm and kind, polite and courteous always on time and very informative. The app gave me great peace of mind with regular updates and photos I knew my mother was safe and well I would highly recommend them to anyone looking for an amazing care experience. Thank you to all at Surecare.
11 June 2025
We can't thank the carers enough for their PATIENCE and kindness throughout their visits. My mum wasn't too keen on the idea of carers at the start, but they were all so kind and helpful that instantly she looked forward to their visits and didn't want them to leave! They gave us peace of mind and kept her clean and comfortable and we really appreciate everything they did.
09 May 2025
I care for my 93 year old Mother full time but obviously we need a break from each other. I contacted SureCare about visiting my Mother one a day during my absences. We were both a little apprehensive but the manager and the team quickly gained our confidence. Mum loves their visits,so much so that we have increased the visits to twice a day. The access to the app enables me to hear about her day and see photos which in turn enables me to relax on my holidays. I know that should anything happen to her they will look after her until I can get home . A big thank you to the carers, as my mum calls them 'Her wonderful girls'. Thank you all so much for giving my Mum such wonderful care.
11 March 2025
The staff and their team of carers have been excellent. My Mum's health has deteriorated rapidly, & they have gone out of their way to arrange & adapt care visits accordingly. All the carers are lovely, the app logging care visits is brilliant, & has given us all peace of mind during an extremely stressful time. I highly recommend them.
04 February 2025
Surecare ladies treat my Mum with great kindness and respect, they are happy and friendly and do their best to interact with Mum. They keep us updated after every visit which is really helpful. Their timekeeping is excellent, we can always rely on them to visit on time. Special treats at Christmas and on her birthday especially appreciated. Keep up the good work.
14 January 2025
From mid-March I had SureCare caring for me following a major injury to my arm and shoulder that left me unable to care for myself. The manager and two of her staff came to visit me daily for 9 months. They took care of my daily personal hygiene regime. I was more than happy with the service provided. They were professional and very caring and helped me to regain my confidence and ability to help myself. I can't thank them enough and will always recommend them wholeheartedly.
10 January 2025
SureCare enabled my Dad to live in his own home and have his own independence. He has ever-changing needs and the team goes above and beyond to accommodate these changes. They keep me up to date with what's happening day to day via the app.
19 December 2024
We have used SureCare for over 2 years for my Mother. We are really pleased with the care team who look after her. They enable her to remain independent, actively engage with her, respect her views and decisions and most importantly ensure she is safe. We are very pleased with their care and support. We would highly recommend this care team to other families
16 December 2024
My mother suffered a major injury to her arm and shoulder in mid-March. She was obviously affected by this injury, but also on a personal and mental level regarding conducting basic personal hygiene and personal care. SureCare came out and assessed her immediately and put in place a usable care plan which took care of her needs and suited the necessary requirements. During this time, they gave her the confidence to help herself and just being there to help additionally if necessary. I will always be thankful to them for providing this personal service and will highly recommend them if anyone considers using them in the future.
21 November 2024
I am happy to say I am more than pleased with the care I am receiving.
08 November 2024
A very caring professional company and helpful in what ever way they can to make sure my husband is happy and his needs are accounted for and he has everything he needs before they leave and is happy and I have one less thing to worry about. A very caring company, the girls are always happy and smiling.
05 November 2024
I was very impressed with the staff from SureCare who looked after my mother very professionally. They were always on time and treated my mother with respect, always making sure I was kept up to date on her well-being.
26 September 2024
I found this company after a number of people, I deliver to, expressed their positive reviews of it. I have to say, from my experience over the past few months, they have been diligent, professional and compassionate. Compared to another company that was funded locally after my mother was released from hospital, this company has been nothing but outstanding. I particularly like that I can see each day what has happened through an app that I access. I would have absolutely no hesitation what so ever of recommending Sure Care as a care service for anyone.
23 July 2024
I want to give my sincere thanks to the Stevenage SureCare team for making a very difficult time as comfortable as possible for my mother in her last weeks and months. From our very first discussions, the leadership showed enormous empathy and support, with a hands-on approach to establishing care routines and resolving any challenges. The care team were, without exception, excellent. Professional, helpful and kind; they did everything that they could to create a positive environment. SureCare went well beyond my expectations of the kind of care that we would be able to get for my mother. They were there for the family every step of the way with both practical and emotional support, responding dynamically to each new challenge. Thanks to everyone at SureCare Stevenage. we were so very lucky to have found you.
05 July 2024
The whole team were so accommodating, friendly and flexible. My mum and dad always found their carers positive and very helpful. We appreciated how the carers were willing to go the extra mile and do extra little jobs that needed doing around the flat if they had time. SureCare gave me peace of mind, knowing that my parents were safe whilst I was on holiday.
18 June 2024
Cannot thank SureCare enough for a smooth transition over the past weeks. Very professional company that really cares about its client and his wellbeing. My son is very happy and looks forward to the visit. He would certainly give this care company 10 out of 10 and they really do go the extra mile to make sure he is well cared for and happy. Thank you SureCare, so pleased we found you.
18 June 2024
The service provided was both practical yet compassionate. A small item but the care company manager organised a birthday cake and visited on Mum's birthday and also attended the cremation ceremony. I think those things alone describe the level of care provided.
16 May 2024
We have been using home care for a while now and we are very pleased with the service they provide. The carer who comes out daily is a lovely lady and does a tremendous job of looking after my mother-in-law, also the people who run the company are very informative and keep a good communication with us about anything we should know. Would highly recommend them.
27 February 2024
SureCare was recommended to us by the hospital after Mum had a bout of pneumonia and needed help at home. We have the carer in Monday to Friday mornings to help Mum get up, washed and dressed and they prepare her breakfast and make sure she is comfortable. This has helped us a lot. We would definitely recommend this company. The management team are so friendly and helpful.
22 February 2024
Since engaging with SureCare, we have been on a significant journey and the regrettable decline of my mother's health. During this time, we have formed a strong and trusted bond with our care team, who provide amazing support, companionship, and advice to our mother on a daily basis. The reassurance we get from these daily visits is immeasurable, but also 'real-time'. The mobile app provides us with detailed updates following the visit, which provides us insight into our mother's well-being, dietary updates and medication intake - which helps with our continued personal updates with her. This information has proved vital in our support for our mother. These visits are not intrusive on our mother's behalf but are structured and accurate in the recording of observations, conversations and support. We have been made aware immediately of any concerns about our mother's health (under/over medicating) as an example, which allows us to take action. We are hugely grateful to the team.
Latest Reviews for SureCare (North Herts & Stevenage)
20 June 2025
I was very nervous and apprehensive to leave my mother while I went away as because of her lack of speech I was worried she would be misunderstood however Surecare put my mind at ease by providing excellent care and support with dementia friendly carers. The management and care staff where warm and kind, polite and courteous always on time and very informative. The app gave me great peace of mind with regular updates and photos I knew my mother was safe and well I would highly recommend them to anyone looking for an amazing care experience. Thank you to all at Surecare.
11 June 2025
We can't thank the carers enough for their PATIENCE and kindness throughout their visits. My mum wasn't too keen on the idea of carers at the start, but they were all so kind and helpful that instantly she looked forward to their visits and didn't want them to leave! They gave us peace of mind and kept her clean and comfortable and we really appreciate everything they did.
09 May 2025
I care for my 93 year old Mother full time but obviously we need a break from each other. I contacted SureCare about visiting my Mother one a day during my absences. We were both a little apprehensive but the manager and the team quickly gained our confidence. Mum loves their visits,so much so that we have increased the visits to twice a day. The access to the app enables me to hear about her day and see photos which in turn enables me to relax on my holidays. I know that should anything happen to her they will look after her until I can get home . A big thank you to the carers, as my mum calls them 'Her wonderful girls'. Thank you all so much for giving my Mum such wonderful care.
11 March 2025
The staff and their team of carers have been excellent. My Mum's health has deteriorated rapidly, & they have gone out of their way to arrange & adapt care visits accordingly. All the carers are lovely, the app logging care visits is brilliant, & has given us all peace of mind during an extremely stressful time. I highly recommend them.
04 February 2025
Surecare ladies treat my Mum with great kindness and respect, they are happy and friendly and do their best to interact with Mum. They keep us updated after every visit which is really helpful. Their timekeeping is excellent, we can always rely on them to visit on time. Special treats at Christmas and on her birthday especially appreciated. Keep up the good work.
14 January 2025
From mid-March I had SureCare caring for me following a major injury to my arm and shoulder that left me unable to care for myself. The manager and two of her staff came to visit me daily for 9 months. They took care of my daily personal hygiene regime. I was more than happy with the service provided. They were professional and very caring and helped me to regain my confidence and ability to help myself. I can't thank them enough and will always recommend them wholeheartedly.
10 January 2025
SureCare enabled my Dad to live in his own home and have his own independence. He has ever-changing needs and the team goes above and beyond to accommodate these changes. They keep me up to date with what's happening day to day via the app.
19 December 2024
We have used SureCare for over 2 years for my Mother. We are really pleased with the care team who look after her. They enable her to remain independent, actively engage with her, respect her views and decisions and most importantly ensure she is safe. We are very pleased with their care and support. We would highly recommend this care team to other families
16 December 2024
My mother suffered a major injury to her arm and shoulder in mid-March. She was obviously affected by this injury, but also on a personal and mental level regarding conducting basic personal hygiene and personal care. SureCare came out and assessed her immediately and put in place a usable care plan which took care of her needs and suited the necessary requirements. During this time, they gave her the confidence to help herself and just being there to help additionally if necessary. I will always be thankful to them for providing this personal service and will highly recommend them if anyone considers using them in the future.
21 November 2024
I am happy to say I am more than pleased with the care I am receiving.
08 November 2024
A very caring professional company and helpful in what ever way they can to make sure my husband is happy and his needs are accounted for and he has everything he needs before they leave and is happy and I have one less thing to worry about. A very caring company, the girls are always happy and smiling.
05 November 2024
I was very impressed with the staff from SureCare who looked after my mother very professionally. They were always on time and treated my mother with respect, always making sure I was kept up to date on her well-being.
26 September 2024
I found this company after a number of people, I deliver to, expressed their positive reviews of it. I have to say, from my experience over the past few months, they have been diligent, professional and compassionate. Compared to another company that was funded locally after my mother was released from hospital, this company has been nothing but outstanding. I particularly like that I can see each day what has happened through an app that I access. I would have absolutely no hesitation what so ever of recommending Sure Care as a care service for anyone.
23 July 2024
I want to give my sincere thanks to the Stevenage SureCare team for making a very difficult time as comfortable as possible for my mother in her last weeks and months. From our very first discussions, the leadership showed enormous empathy and support, with a hands-on approach to establishing care routines and resolving any challenges. The care team were, without exception, excellent. Professional, helpful and kind; they did everything that they could to create a positive environment. SureCare went well beyond my expectations of the kind of care that we would be able to get for my mother. They were there for the family every step of the way with both practical and emotional support, responding dynamically to each new challenge. Thanks to everyone at SureCare Stevenage. we were so very lucky to have found you.
05 July 2024
The whole team were so accommodating, friendly and flexible. My mum and dad always found their carers positive and very helpful. We appreciated how the carers were willing to go the extra mile and do extra little jobs that needed doing around the flat if they had time. SureCare gave me peace of mind, knowing that my parents were safe whilst I was on holiday.
18 June 2024
Cannot thank SureCare enough for a smooth transition over the past weeks. Very professional company that really cares about its client and his wellbeing. My son is very happy and looks forward to the visit. He would certainly give this care company 10 out of 10 and they really do go the extra mile to make sure he is well cared for and happy. Thank you SureCare, so pleased we found you.
18 June 2024
The service provided was both practical yet compassionate. A small item but the care company manager organised a birthday cake and visited on Mum's birthday and also attended the cremation ceremony. I think those things alone describe the level of care provided.
16 May 2024
We have been using home care for a while now and we are very pleased with the service they provide. The carer who comes out daily is a lovely lady and does a tremendous job of looking after my mother-in-law, also the people who run the company are very informative and keep a good communication with us about anything we should know. Would highly recommend them.
27 February 2024
SureCare was recommended to us by the hospital after Mum had a bout of pneumonia and needed help at home. We have the carer in Monday to Friday mornings to help Mum get up, washed and dressed and they prepare her breakfast and make sure she is comfortable. This has helped us a lot. We would definitely recommend this company. The management team are so friendly and helpful.
22 February 2024
Since engaging with SureCare, we have been on a significant journey and the regrettable decline of my mother's health. During this time, we have formed a strong and trusted bond with our care team, who provide amazing support, companionship, and advice to our mother on a daily basis. The reassurance we get from these daily visits is immeasurable, but also 'real-time'. The mobile app provides us with detailed updates following the visit, which provides us insight into our mother's well-being, dietary updates and medication intake - which helps with our continued personal updates with her. This information has proved vital in our support for our mother. These visits are not intrusive on our mother's behalf but are structured and accurate in the recording of observations, conversations and support. We have been made aware immediately of any concerns about our mother's health (under/over medicating) as an example, which allows us to take action. We are hugely grateful to the team.