SureCare (North Herts & Stevenage)

Business And Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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9.9 31 Reviews
  • SureCare (North Herts & Stevenage), Stevenage
SureCare North Herts & Stevenage: Award-Winning, Personalised Home Care

Recognised as a Top 20 Home Care Provider in the East of England 2024, SureCare North Herts & Stevenage is a trusted provider of compassionate, person-centred care delivered in the comfort of clients' homes. They are proud to be the only home care provider in the Stevenage area to receive this prestigious award, reflecting their commitment to excellence and the trust of the local community.

SureCare North Herts & Stevenage offers a wide range of care services, including live-in support and tailored care for specialised needs such as dementia, palliative care, reablement, and bespoke support requiring specific training. Their dedicated team also provides assistance to individuals with learning and physical disabilities, ensuring that clients receive exceptional care to enhance their quality of life.

The team at SureCare North Herts & Stevenage develops individualised care plans that respect each client's preferences, interests, and routines, ensuring seamless and personalised support.

Their services include personal care, such as assistance with bathing, dressing, medication management, and attentive skin and hair care. They also provide daily living support, helping with grocery shopping, participation in hobbies or clubs, and accompaniment to appointments. For those with complex needs, they offer specialised care delivered by a highly trained and skilled team.

SureCare North Herts & Stevenage is dedicated to delivering award-winning, person-centred care that empowers independence, respects individuality, and enhances wellbeing. As a trusted care provider, they are committed to making a meaningful difference in the lives of the individuals they serve.
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Care Provided by SureCare (North Herts & Stevenage)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £1200 – £1600

Our pricing reflects a commitment to providing high-quality care that meets the diverse needs of our clients. We pride ourselves on offering competitive rates that ensure exceptional service standards, delivered by trained and compassionate professionals.


Fees are structured to provide flexibility, with services charged in 15-minute increments to accommodate varying levels of support. Rates apply consistently throughout the week, including weekends and bank holidays, ensuring transparent and predictable costs.


Whether you need personal care, domestic assistance, or companionship, our team is dedicated to maintaining the highest levels of care while offering excellent value for money

These prices are only a guideline, please contact SureCare (North Herts & Stevenage) to find out the exact price for your requirements.

Contact SureCare (North Herts & Stevenage) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SureCare (North Herts & Stevenage) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Ritu Haer (Registered Manager)

SureCare (North Herts & Stevenage) Reviews (31)

9.9

SureCare (North Herts & Stevenage) has a Review Score of 9.9 (9.908) out of 10, based on 22 reviews in the last 2 years.
Over all time SureCare (North Herts & Stevenage) has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to SureCare (North Herts & Stevenage)
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Total of 31, showing 1-20
Review from A B (Next of Kin) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sure care have been an absolute godsend. They have helped so much. They are incredible with their care delivery and every single staff member I have met are, kind, caring, compassionate, empathetic, fun thorough and professional. They are always happy to go the extra mile! Always! The management team
have been exceptional also, they help when needed in emergencies in regard to rotas, they have made changes when needed, even when they themselves may be under pressure and they have always met the needs and requirements of the service user I am next of kin for. They always find a solution. They have also supported me by listening when finding things difficult and always offered extra support where they can! They are trustworthy and I know that the job will always be done and to an exceptional standard! Having sure care support me has changed mine, along with the service users life tremendously. Wonderful care company!!! We couldn't be happier.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your wonderful feedback. We are truly humbled to hear how much of a positive difference our care and support has made for both you and your loved one.Our team prides itself on…read more
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Review from Paula G (Daughter of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very nervous and apprehensive to leave my mother while I went away as because of her lack of speech I was worried she would be misunderstood however Surecare put my mind at ease by providing excellent care and support with dementia friendly carers. The management and care staff where warm and
kind, polite and courteous always on time and very informative. The app gave me great peace of mind with regular updates and photos I knew my mother was safe and well I would highly recommend them to anyone looking for an amazing care experience. Thank you to all at Surecare.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind and thoughtful review. We understand how difficult it can be to leave a loved one, especially when communication is a concern, and we're truly honoured that you placed…read more
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Review from Sue H (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't thank the carers enough for their PATIENCE and kindness throughout their visits. My mum wasn't too keen on the idea of carers at the start, but they were all so kind and helpful that instantly she looked forward to their visits and didn't want them to leave! They gave us peace of mind and kept
her clean and comfortable and we really appreciate everything they did.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words. It truly means a lot to our whole team to hear that your mum felt comfortable and looked forward to our carers' visits-especially after initially feeling unsure.…read more
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Review from S P (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I care for my 93 year old Mother full time but obviously we need a break from each other. I contacted SureCare about visiting my Mother one a day during my absences.
We were both a little apprehensive but the manager and the team quickly gained our confidence. Mum loves their visits,so much so that
we have increased the visits to twice a day.
The access to the app enables me to hear about her day and see photos which in turn enables me to relax on my holidays.
I know that should anything happen to her they will look after her until I can get home .
A big thank you to the carers, as my mum calls them 'Her wonderful girls'. Thank you all so much for giving my Mum such wonderful care.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your heartfelt review. We truly appreciate you taking the time to share your experience with SureCare.It's lovely to hear that both you and your mum felt reassured by the support…read more
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Review from Sarah G (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and their team of carers have been excellent. My Mum's health has deteriorated rapidly, & they have gone out of their way to arrange & adapt care visits accordingly. All the carers are lovely, the app logging care visits is brilliant, & has given us all peace of mind during an extremely stressful
time. I highly recommend them.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
It has been a pleasure speaking with you, and I'm truly grateful for your recommendation. We understand how challenging this time has been for you and your family, and I'm so pleased to hear that our…read more
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Review from Elaine J (Daughter of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare ladies treat my Mum with great kindness and respect, they are happy and friendly and do their best to interact with Mum. They keep us updated after every visit which is really helpful. Their timekeeping is excellent, we can always rely on them to visit on time. Special treats at Christmas and
on her birthday especially appreciated. Keep up the good work.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind review. We're delighted to hear that our team's care, friendliness and punctuality have made a positive impact on your mum's experience. It's wonderful to know that our…read more
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Review from Christine B (Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From mid-March I had SureCare caring for me following a major injury to my arm and shoulder that left me unable to care for myself. The manager and two of her staff came to visit me daily for 9 months. They took care of my daily personal hygiene regime. I was more than happy with the service provided.
They were professional and very caring and helped me to regain my confidence and ability to help myself. I can't thank them enough and will always recommend them wholeheartedly.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your kind words about your experience with SureCare. We are truly delighted to hear that our team was able to provide the care and support you need…read more
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Review from Tony R (Son of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare enabled my Dad to live in his own home and have his own independence. He has ever-changing needs and the team goes above and beyond to accommodate these changes. They keep me up to date with what's happening day to day via the app.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words. It means the world to us that we've been able to support your dad in maintaining his independence at home. Our team is committed to adapting to the ever-changing…read more
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Review from M H (Son of Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used SureCare for over 2 years for my Mother. We are really pleased with the care team who look after her. They enable her to remain independent, actively engage with her, respect her views and decisions and most importantly ensure she is safe. We are very pleased with their care and support.
We would highly recommend this care team to other families
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your experience with SureCare. We are thrilled to hear that you and your mother are pleased with the care and support provided by our team. It's…read more
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Review from Richard B (Son of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffered a major injury to her arm and shoulder in mid-March. She was obviously affected by this injury, but also on a personal and mental level regarding conducting basic personal hygiene and personal care. SureCare came out and assessed her immediately and put in place a usable care plan
which took care of her needs and suited the necessary requirements. During this time, they gave her the confidence to help herself and just being there to help additionally if necessary. I will always be thankful to them for providing this personal service and will highly recommend them if anyone considers using them in the future.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly honoured to have been able to support your mother during such a challenging time. Our team…read more
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Review from Annie F (Client) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to say I am more than pleased with the care I am receiving.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind feedback! We are thrilled to hear that you are more than pleased with the care and support you are receiving. Providing compassionate, high-quality care and ensuring…read more
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Review from Ann M (Wife of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring professional company and helpful in what ever way they can to make sure my husband is happy and his needs are accounted for and he has everything he needs before they leave and is happy and I have one less thing to worry about.
A very caring company, the girls are always happy and smiling.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and thoughtful review. We're delighted to hear that you have had such a positive experience with our care team. Ensuring your husband's happiness and meeting his…read more
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Review from Julia B (Daughter of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very impressed with the staff from SureCare who looked after my mother very professionally. They were always on time and treated my mother with respect, always making sure I was kept up to date on her well-being.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that our team was able to provide your mother with the professional and…read more
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Review from S G (Son of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found this company after a number of people, I deliver to, expressed their positive reviews of it. I have to say, from my experience over the past few months, they have been diligent, professional and compassionate. Compared to another company that was funded locally after my mother was released from
hospital, this company has been nothing but outstanding. I particularly like that I can see each day what has happened through an app that I access. I would have absolutely no hesitation what so ever of recommending Sure Care as a care service for anyone.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your positive experience with SureCare. We are delighted to hear that our services have made a significant difference and that…read more
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Review from C F (Son of Client) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to give my sincere thanks to the Stevenage SureCare team for making a very difficult time as comfortable as possible for my mother in her last weeks and months. From our very first discussions, the leadership showed enormous empathy and support, with a hands-on approach to establishing care routines
and resolving any challenges. The care team were, without exception, excellent. Professional, helpful and kind; they did everything that they could to create a positive environment.
SureCare went well beyond my expectations of the kind of care that we would be able to get for my mother. They were there for the family every step of the way with both practical and emotional support, responding dynamically to each new challenge.
Thanks to everyone at SureCare Stevenage. we were so very lucky to have found you.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you for your kind words and for sharing your experience with SureCare. It was our privilege to support your mother and family during such a difficult time. We are grateful for your recognition…read more
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Review from T S (Daughter of Client) published on 5 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The whole team were so accommodating, friendly and flexible.
My mum and dad always found their carers positive and very helpful.
We appreciated how the carers were willing to go the extra mile and do extra little jobs that needed doing around the flat if they had time.
SureCare gave me peace of
mind, knowing that my parents were safe whilst I was on holiday.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
We are incredibly grateful for your kind words and the time you took to share your experience with SureCare. It is heartwarming to hear that our team's dedication to going above and beyond has brought…read more
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Review from C M (Mother of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot thank SureCare enough for a smooth transition over the past weeks. Very professional company that really cares about its client and his wellbeing.
My son is very happy and looks forward to the visit. He would certainly give this care company 10 out of 10 and they really do go the extra mile
to make sure he is well cared for and happy.
Thank you SureCare, so pleased we found you.
Reply from Ritu Haer, Managing Director at SureCare (North Herts & Stevenage)
We are incredibly grateful for your kind words and the time you took to share your positive experience with SureCare. It is heartwarming to hear how satisfied you and your son are with the care…read more
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Review from A F (Son of Client) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided was both practical yet compassionate. A small item but the care company manager organised a birthday cake and visited on Mum's birthday and also attended the cremation ceremony.
I think those things alone describe the level of care provided.
Reply from Ritu Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your thoughts on the service provided by our team. We are deeply touched by your appreciation of the practical and compassionate care we aim to deliver.…read more
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Review from George W (Son-in-law of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using home care for a while now and we are very pleased with the service they provide. The carer who comes out daily is a lovely lady and does a tremendous job of looking after my mother-in-law, also the people who run the company are very informative and keep a good communication with
us about anything we should know. Would highly recommend them.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and glowing review! We are thrilled to hear that you are pleased with our services and that our caregiver has been doing a tremendous job looking after your…read more
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Review from Georgina W (Daughter of Client) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare was recommended to us by the hospital after Mum had a bout of pneumonia and needed help at home. We have the carer in Monday to Friday mornings to help Mum get up, washed and dressed and they prepare her breakfast and make sure she is comfortable. This has helped us a lot. We would definitely
recommend this company. The management team are so friendly and helpful.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you immensely for taking the time to share your experience with SureCare. We're heartened to hear how our services have been beneficial for your mum, especially following her bout with…read more
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  • Management
  • Treated with Dignity
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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for SureCare (North Herts & Stevenage) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for SureCare (North Herts & Stevenage) is calculated as follows: ( (119 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (North Herts & Stevenage) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Ritu

Ritu Haer

Job Title: Registered Manager Joined: 2022

Hi, I'm Ritu and I bring years of experience in the world of care.


My journey has been defined by a genuine passion for helping others and a deep commitment to making a positive difference in people's lives.


As a registered manager, I'm here to ensure that you or your loved one receives the highest quality of care, tailored to your unique needs. Your well-being is at the heart of everything we do, and I'm excited to be on this journey with you.


Welcome to our care family. If you want to know more, don't hesitate to give us a call – I'm always available

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Ran Haer

Job Title: Managing Director Joined: 2022

Hi, I'm Ran, and my journey has been nothing short of an adventure. I had the privilege of working for one of the world's largest companies. This role was more than just a job; it was my dream job, allowing me to travel extensively, meet fascinating people from all over the world, and bask in the warm embrace of sunshine in beautiful cities around the globe.


However, Barcelona held a particularly special place in my heart, or so I thought. Life has a way of surprising us, and it led me back to my roots in Hertfordshire, a town that may not be known for its tropical climate, but it holds a special place in my heart


I made the conscious decision to leave behind what I thought was my dream job for what is my dream job,—one that involves bringing warmth and care to the lives of those in our community.


Sure, I'm now part of the SureCare family, but we're more than just a care provider; we're a family-run business with deep connections to my hometown of Stevenage and nearby Hitchin. This is where I grew up, where my roots are firmly planted, and where I want to give back. It's not just a job for me; it's a passion, a commitment to making a positive impact in the very place that shaped me.


Welcome to our world of care—a place where my experiences in the corporate world meet my dedication to our community. Together with my partner (Ritu) and our wonderful team, we're here to make a meaningful difference in your life, because, for us, care is not just what we do; it's who we are.

Frequently Asked Questions about SureCare (North Herts & Stevenage)

What Type of Services does SureCare (North Herts & Stevenage) offer?

SureCare (North Herts & Stevenage) offers Home Care.

How many Carers does SureCare (North Herts & Stevenage) employ?

SureCare (North Herts & Stevenage) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (North Herts & Stevenage) to verify any information. View our terms and conditions. SureCare (North Herts & Stevenage) has an Enhanced Service - more info.