A very caring company, the girls are always happy and smiling.
Ann M (Wife of Client)
Very professional company that really cares about its client and his wellbeing. My son is very happy
C M (Mother of Client)
I was impressed with the help and advice I received from the SureCare manager
S R (Daughter of Client)
Our pricing reflects a commitment to providing high-quality care that meets the diverse needs of our clients. We pride ourselves on offering competitive rates that ensure exceptional service standards, delivered by trained and compassionate professionals.
Fees are structured to provide flexibility, with services charged in 15-minute increments to accommodate varying levels of support. Rates apply consistently throughout the week, including weekends and bank holidays, ensuring transparent and predictable costs.
Whether you need personal care, domestic assistance, or companionship, our team is dedicated to maintaining the highest levels of care while offering excellent value for money
These prices are only a guideline, please contact SureCare (North Herts & Stevenage) to find out the exact price for your requirements.
SureCare (North Herts & Stevenage) has a Review Score of 9.9 (9.912) out of 10, based on 25 reviews in the last 2 years. Over all time SureCare (North Herts & Stevenage) has 30 reviews.
Review from Paula G (Daughter of Client) published on 20 June 2025
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind and thoughtful review. We understand how difficult it can be to leave a loved one, especially when communication is a concern, and we're truly honoured that you placed your trust in us. It's wonderful to hear that our dementia-friendly carers and regular updates through the app gave you peace of mind.Your comments about the warmth, punctuality and professionalism of our team mean a great deal to us - we are incredibly proud of the care and dedication they bring every day. We'll be sure to share your feedback with everyone involved in your mother's care.Thank you again for your recommendation - it means everything to us. Wishing you and your mother all the very best.
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Review from Sue H (Daughter of Client) published on 11 June 2025
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words. It truly means a lot to our whole team to hear that your mum felt comfortable and looked forward to our carers' visits-especially after initially feeling unsure. We're incredibly proud of our staff for the patience, kindness and dedication they show every day. Knowing we were able to provide peace of mind and keep your mum safe and well cared for is exactly why we do what we do. Please don't hesitate to reach out if we can support you or your family.
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Review from S P (Daughter of Client) published on 9 May 2025
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your heartfelt review. We truly appreciate you taking the time to share your experience with SureCare.It's lovely to hear that both you and your mum felt reassured by the support provided. We understand how important it is to have peace of mind when taking a well-deserved break, and we're delighted to know that the team were able to build that trust and confidence quickly.We're especially touched to hear that your mum enjoys the visits so much that you've chosen to increase them - that's the best compliment we could hope for. It means a great deal to our carers to be referred to as 'Her wonderful girls' - they will be over the moon to hear that.We're proud to be part of your mum's care and are always here to provide support and companionship whenever it's needed.Warmest regards,
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Review from Sarah G (Daughter of Client) published on 11 March 2025
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
It has been a pleasure speaking with you, and I'm truly grateful for your recommendation. We understand how challenging this time has been for you and your family, and I'm so pleased to hear that our team has been able to support your Mum with the care and flexibility she needs.Knowing that our carers and the app have provided you with peace of mind means the world to us. I'll be sure to pass on your lovely feedback to the team - they will be delighted to hear it.If there's anything more we can do, please don't hesitate to reach out. Wishing you and your family all the best.
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Review from Elaine J (Daughter of Client) published on 4 February 2025
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind review. We're delighted to hear that our team's care, friendliness and punctuality have made a positive impact on your mum's experience. It's wonderful to know that our efforts to keep you updated and to add those little extras on special occasions are appreciated. Your feedback means a lot to us and we'll be sure to share your compliments with the team. We look forward to continuing to provide the same level of care and kindness for your mum.
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Review from Christine B (Client) published on 14 January 2025
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your kind words about your experience with SureCare. We are truly delighted to hear that our team was able to provide the care and support you need during such a challenging time. It's wonderful to know that our efforts helped you regain your confidence and independence. This is exactly what we strive for - to make a positive difference in the lives of those we care for. Your heartfelt recommendation means a great deal to us, and we will be sure to pass on your lovely feedback to the team members who supported you. We wish you all the very best in your continued recovery and beyond. Please don't hesitate to reach out if you ever need us again in the future.
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Review from Tony R (Son of Client) published on 10 January 2025
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words. It means the world to us that we've been able to support your dad in maintaining his independence at home. Our team is committed to adapting to the ever-changing needs of those we care for, and it's wonderful to hear that this has made a positive difference for your family. We're also glad you find the app useful for staying updated. It's important to us that families feel informed and reassured. Thank you for taking the time to share your experience.
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Review from M H (Son of Client) published on 19 December 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your experience with SureCare. We are thrilled to hear that you and your mother are pleased with the care and support provided by our team. It's especially rewarding to know that we've been able to help your mother maintain her independence, engage with her actively, and ensure her safety while respecting her views and decisions. Your kind words are a true testament to the dedication of our care team. Thank you for your trust and for recommending our services to other families - it truly means a lot to us.
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Review from Richard B (Son of Client) published on 16 December 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly honoured to have been able to support your mother during such a challenging time. Our team is dedicated to providing personalised care that not only meets physical needs but also helps rebuild confidence and independence. It's heartening to know that our care made a positive difference for your mother. We deeply appreciate your recommendation and will continue striving to deliver the highest standard of care to all our clients. Please don't hesitate to reach out if there's ever anything else we can do to assist.
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Review from Annie F (Client) published on 21 November 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind feedback! We are thrilled to hear that you are more than pleased with the care and support you are receiving. Providing compassionate, high-quality care and ensuring dignity for all our clients is always our top priority. Your satisfaction means a great deal to us, and we will continue to work hard to maintain this standard. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
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Review from Ann M (Wife of Client) published on 8 November 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and thoughtful review. We're delighted to hear that you have had such a positive experience with our care team. Ensuring your husband's happiness and meeting his needs is always our top priority. It's wonderful to know that our carers' cheerful and caring approach has brought you peace of mind. Your feedback truly motivates us to continue providing the highest standard of care. Thank you again for taking the time to share your experience. We're here for you both, and we look forward to continuing to support your family.
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Review from Julia B (Daughter of Client) published on 5 November 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that our team was able to provide your mother with the professional and compassionate care she deserves. Ensuring both our clients and their families feel supported and informed is at the heart of what we do. Your feedback means a lot to us, and we will pass on your lovely comments to the staff who cared for your mother. Thank you again for trusting SureCare.
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Review from S G (Son of Client) published on 26 September 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and for taking the time to share your positive experience with SureCare. We are delighted to hear that our services have made a significant difference and that you've found our team to be diligent, professional, and compassionate. It means a great deal to us that you appreciate the transparency our app provides, allowing you to stay informed about your mother's care. Your recommendation is truly appreciated, and we're honoured to have earned your trust. We will continue to strive for excellence in providing the best possible care. Thank you once again for your support and kind words.
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Review from C F (Son of Client) published on 23 July 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you for your kind words and for sharing your experience with SureCare. It was our privilege to support your mother and family during such a difficult time. We are grateful for your recognition of our efforts. We strive to provide the highest level of care and compassion, and it's heartening to know we made a positive impact. Thank you once again for your kind words. We wish you and your family all the best.
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Review from T S (Daughter of Client) published on 5 July 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
We are incredibly grateful for your kind words and the time you took to share your experience with SureCare. It is heartwarming to hear that our team's dedication to going above and beyond has brought comfort and peace of mind to you and your family. Our carers strive to make a positive difference, and knowing that we have provided such a supportive and accommodating service during your holiday is truly rewarding. Your appreciation motivates us to continue our commitment to excellence and to always be there for our clients and their families, doing those extra little jobs that make all the difference. Thank you for trusting us with the care of your parents and please know that we are here for you whenever you need us.
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Review from C M (Mother of Client) published on 18 June 2024
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Reply from Ritu Haer, Managing Director at SureCare (North Herts & Stevenage)
We are incredibly grateful for your kind words and the time you took to share your positive experience with SureCare. It is heartwarming to hear how satisfied you and your son are with the care provided. Our team is dedicated to ensuring a smooth transition and the utmost well-being of our clients, and it's rewarding to know we have made such a meaningful impact. Your son's happiness and anticipation for our visits truly reflect the bond we strive to build with those we care for. We're thrilled he would rate us a perfect 10 out of 10! Rest assured, we will continue to go the extra mile to maintain the level of care and happiness you've come to expect from us. Thank you once again for choosing Sure Care. We're so pleased to have you as part of our community. Warm regards.
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Review from A F (Son of Client) published on 18 June 2024
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Reply from Ritu Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for taking the time to share your thoughts on the service provided by our team. We are deeply touched by your appreciation of the practical and compassionate care we aim to deliver. It was our pleasure to celebrate your mum's birthday with a special cake and to be there for you and your family during the cremation ceremony. These moments are significant, and we are honoured to support our clients and their loved ones through both the joys and sorrows of life. Your recognition of these gestures as indicative of our level of care means the world to us. We are committed to continuing this approach, always focusing on the personal touches that make our service unique. Warm regards.
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Review from George W (Son-in-law of Client) published on 16 May 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you so much for your kind words and glowing review! We are thrilled to hear that you are pleased with our services and that our caregiver has been doing a tremendous job looking after your mother-in-law. It's wonderful to know that our team's efforts in communication and care are making a positive impact on your family. Your recommendation means a lot to us, and we are grateful for your trust and support. We look forward to continuing to provide the best possible care for your loved one.
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Review from Georgina W (Daughter of Client) published on 27 February 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you immensely for taking the time to share your experience with SureCare. We're heartened to hear how our services have been beneficial for your mum, especially following her bout with pneumonia. Ensuring compassionate and personalised care for our clients is our top priority, and it's wonderful to know that our care team is making a positive difference in your mum's daily routine. Your ongoing trust in us and recommendation is incredibly valued, and we're equally appreciative of your kind words about our management team. Thank you for your continued trust in us.
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Review from Duncan C (Son of Client) published on 22 February 2024
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Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)
Thank you for sharing your heartfelt feedback with us. We're truly honoured to be part of your mother's care journey and to provide the support and reassurance your family deserves. Your words inspire and motivate us to continue delivering compassionate care at its best. We deeply appreciate your trust in our team
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The Review Score of 9.9 (9.912) out of 10 for SureCare (North Herts & Stevenage) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.912 for SureCare (North Herts & Stevenage) is calculated as follows: ( (136 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 148 Ratings = 4.912
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for SureCare (North Herts & Stevenage) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportThere are no previous events for SureCare (North Herts & Stevenage)
Recipient:
SureCare (North Herts & Stevenage)
Date: Friday 31 May 2024 More details
Job Title: Registered Manager
Joined: 2022
Job Title: Managing Director
Joined: 2022
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