Submit a Review for The Village Care Group Ltd
63 High Street, Thornbury, Bristol, BS35 2AN
View Full Details of The Village Care Group LtdLatest Reviews for The Village Care Group Ltd
27 August 2025
My sister began her care three times a day with Village Care in July. The same carer came at the agreed times every day and although my sister was apprehensive at first, she was very kind so they began to build a relationship. The carer was caring and helpful and attentive to my sister's needs. She was efficient in doing a number of tasks and helped my sister with cooking a meal. She always confirmed the time of the next visit. It was easy to make contact with the management team if we wanted to change any dates or times of care and they accommodated us very well. I'm very happy with the care my sister is receiving and would recommend their services.
21 August 2025
My Mum has been using Village care for 11 months now, we had a few teething problems at first, which was dealt with by one staff member in particular, who is an absolute Star. Only two occasions where there was a breakdown in communication between office staff and clients and carers which can be extremely frustrating, but these issues were dealt with by a staff member very quickly. One staff member in particular has also issued my mum with 3 primary carers, these 3 ladies are brilliant, they often go above and beyond their duty of care. Also to mention, the office staff have often helped me at short notice with rota changes which I'm very grateful.
30 May 2025
Village Care have done exactly what they said they would. Turn up regularly, spend time with my mother in law & make some of the confusion caused by dementia less of a worry for all of us. They respond in a timely manner to mails & answer the phone for more urgent enquiries when we need them to. Thank you to the manager & the team.
30 May 2025
Village Care Group are a highly conscientious company to have working alongside our specialist carer. Their visiting staff are friendly, caring and do all they can to help our daughter with her needs. They truly do care about their clients and are always watchful for any issues that may need addressing. The management team are approachable, understanding, always contactable and have been incredible, particularly with scheduling our varying visiting time needs. We have built up a close working relationship with our care coordinator and this is such a comfort to us. We would highly recommend Village Care Group for their service and commitment to their clients.
21 May 2025
The carers are punctual friendly ,know what my friend needs are and she appears happy with them. They are caring and will ask questions if they are not sure . If I have any concerns I can liase with the team and it gets sorted promptly
17 April 2025
Village care were able to supply a flexible and reliable service, sometimes at short notice, for my home bound mother. The staff were friendly and patient dealing with her particular problems including a stoma and her dementia. Would highly recommend them for care of an elderly relative.
11 October 2024
They helped me to get and pick up my new car and supported me in trying to get my old car repaired, they took a stall to the local Xmas lights switch on last year and have been helping me to stop the local council from picking on me, they keep trying to stop all my care, they all understand how important The Village Care Group is.
09 October 2024
We have been using Village Care for around seven months to look after our father 24 hours a day in his own home. This was different to most care jobs as we also live in the same house albeit next door. The carers we have had for the last six months have been excellent! To the point they are now members of our extended family. Father has never been looked after so well.
19 September 2024
I had a carer for a couple of years. Her care for me was excellent. She showed absolute respect and care for all my needs. Her organisation of my flat which made it easier for me to reach food on shelves and move around as I am partially disabled. On an occasion when I fell in the night and was on the floor all night till she came in next morning. She came in, tidied me up before calling the ambulance and my family. She acted very professional and caring. Her reassurance made me feel so much better. I am sorry to have lost her as my carer.
17 September 2024
In the beginning when I started, Village care hadn't been open long and there were quite a few teething problems. On the negative side I feel that sometimes there are massive breakdowns in communication between office staff and clients and carers which can be extremely frustrating. I should only have to ask once or twice for things and these things should be done. I shouldn't have to repeat myself over and over again. Also, if I say I don't want a certain carer for whatever reason I shouldn't then find them in the following weeks rota. I have to be honest things have improved since the new management took over. On the positive side the office staff have often helped me at short notice with rota changes and given me what I needed. Also. I now have 3 wonderful carers who often go above and beyond their duty of care to try and make my life more bearable. These ladies genuinely care about me. They are efficient. Caring and warm, friendly. I consider them my friends.
17 September 2024
Due to my mobility I am unable to leave my house. I had a hospital appointment which I had to attend. My regular carer was amazing and made sure I was safe and well and remained with me during the hospital session. Returned me home safely and I have complete faith in her caring.
17 September 2024
Village Care were able to provide care very quickly and were professional and sympathetic at all times. Mum soon got used to the twice-daily visits from regular carers and was very appreciative of their support until she went into full-time residential care. I would definitely recommend Village Care.
20 August 2024
All of the carers in the team have been really good helping to look after my father and helping to take some of the caring responsibilities off my mother. There are some carers, in particular, who really stand out and who have been so kind, are so good at their job and have built a fantastic rapport with both of my parents. Their help and support have made such a big difference but all of the carer's support is greatly appreciated. When we have had questions or concerns with the roster these have always been addressed promptly. This week when we had an emergency care issue Village Care immediately sorted this out for me and made a stressful situation so much easier. Thank you.
14 August 2024
I have been using Village Care for over six months, they provide help washing, dressing, cleaning, shopping etc. carers are punctual. Management is very responsive to any of your concerns and takes immediate action.
14 August 2024
When I have asked for additional care assistance over and above the agreed package, it has always been accommodated. Also, the carers have always been experienced and good. The office personnel have also been more than helpful and good at arranging the care plan rota.
13 August 2024
The management team are very friendly and are very accommodating to the needs of an individual. This includes changes to care requirements at short notice! Also, they have dealt with any issues and concerns I have had efficiently and in a timely manner. I have a regular team of staff from village care who I have struck up a good rapport with, which is something I've struggled with previous care providers. The management team always make sure to keep the same team of people wherever possible, which has helped maintain good mental health and a sense of security. Overall very happy with this company and would highly recommend it!
13 August 2024
Village Care has been helping me in my own home since September 2023. I Have been very satisfied with all the work they have done for me, covering tasks I am no longer able to do for myself. The girls have been very willing and helpful at all times. The quality of work meets my standards. I look forward to their visits.
12 August 2024
Excellent service all planned by a staff member at Village Care for me. My carer is a very efficient, courteous man. I was able to add extra time for a hospital visit easily, my carer used his car and was really considerate the whole time I was there. Feel happy if I need to adjust the length of time for an appointment I can do so. Many thanks to all.
02 March 2023
My mum was cared for, for a period of two years and towards the end of her life in December 2022 we needed two carers four times a day. At extremely short notice this care provider stepped up and pulled out all the stops to make this happen. Due to delays in hospital administration, there was a lot of uncertainty about dates and times and arrangements needed to be flexible. Village Care were extremely helpful and agreed to change arrangements at very short notice. They did so willingly and were always polite and extremely accommodating. They never once made me feel that I was a nuisance. They bent over backwards to do everything they could to help us bring my mum home for her final weeks. They provided consistent care never letting us down and wherever possible to have the same team of five throughout the last weeks of my mum's life. They showed such love and care for my mum and support for the whole family. Nothing was too much trouble. My mum felt loved and received high quality care.
02 February 2023
I would totally recommend this company. Most of their carers are reliable lovely people but if we did have an issue it would always be dealt with immediately. Towards the end of my mother's life, they went above and beyond to help us make sure we had 24/7 cover, which as a family we very much appreciated.
Latest Reviews for The Village Care Group Ltd
27 August 2025
My sister began her care three times a day with Village Care in July. The same carer came at the agreed times every day and although my sister was apprehensive at first, she was very kind so they began to build a relationship. The carer was caring and helpful and attentive to my sister's needs. She was efficient in doing a number of tasks and helped my sister with cooking a meal. She always confirmed the time of the next visit. It was easy to make contact with the management team if we wanted to change any dates or times of care and they accommodated us very well. I'm very happy with the care my sister is receiving and would recommend their services.
21 August 2025
My Mum has been using Village care for 11 months now, we had a few teething problems at first, which was dealt with by one staff member in particular, who is an absolute Star. Only two occasions where there was a breakdown in communication between office staff and clients and carers which can be extremely frustrating, but these issues were dealt with by a staff member very quickly. One staff member in particular has also issued my mum with 3 primary carers, these 3 ladies are brilliant, they often go above and beyond their duty of care. Also to mention, the office staff have often helped me at short notice with rota changes which I'm very grateful.
30 May 2025
Village Care have done exactly what they said they would. Turn up regularly, spend time with my mother in law & make some of the confusion caused by dementia less of a worry for all of us. They respond in a timely manner to mails & answer the phone for more urgent enquiries when we need them to. Thank you to the manager & the team.
30 May 2025
Village Care Group are a highly conscientious company to have working alongside our specialist carer. Their visiting staff are friendly, caring and do all they can to help our daughter with her needs. They truly do care about their clients and are always watchful for any issues that may need addressing. The management team are approachable, understanding, always contactable and have been incredible, particularly with scheduling our varying visiting time needs. We have built up a close working relationship with our care coordinator and this is such a comfort to us. We would highly recommend Village Care Group for their service and commitment to their clients.
21 May 2025
The carers are punctual friendly ,know what my friend needs are and she appears happy with them. They are caring and will ask questions if they are not sure . If I have any concerns I can liase with the team and it gets sorted promptly
17 April 2025
Village care were able to supply a flexible and reliable service, sometimes at short notice, for my home bound mother. The staff were friendly and patient dealing with her particular problems including a stoma and her dementia. Would highly recommend them for care of an elderly relative.
11 October 2024
They helped me to get and pick up my new car and supported me in trying to get my old car repaired, they took a stall to the local Xmas lights switch on last year and have been helping me to stop the local council from picking on me, they keep trying to stop all my care, they all understand how important The Village Care Group is.
09 October 2024
We have been using Village Care for around seven months to look after our father 24 hours a day in his own home. This was different to most care jobs as we also live in the same house albeit next door. The carers we have had for the last six months have been excellent! To the point they are now members of our extended family. Father has never been looked after so well.
19 September 2024
I had a carer for a couple of years. Her care for me was excellent. She showed absolute respect and care for all my needs. Her organisation of my flat which made it easier for me to reach food on shelves and move around as I am partially disabled. On an occasion when I fell in the night and was on the floor all night till she came in next morning. She came in, tidied me up before calling the ambulance and my family. She acted very professional and caring. Her reassurance made me feel so much better. I am sorry to have lost her as my carer.
17 September 2024
In the beginning when I started, Village care hadn't been open long and there were quite a few teething problems. On the negative side I feel that sometimes there are massive breakdowns in communication between office staff and clients and carers which can be extremely frustrating. I should only have to ask once or twice for things and these things should be done. I shouldn't have to repeat myself over and over again. Also, if I say I don't want a certain carer for whatever reason I shouldn't then find them in the following weeks rota. I have to be honest things have improved since the new management took over. On the positive side the office staff have often helped me at short notice with rota changes and given me what I needed. Also. I now have 3 wonderful carers who often go above and beyond their duty of care to try and make my life more bearable. These ladies genuinely care about me. They are efficient. Caring and warm, friendly. I consider them my friends.
17 September 2024
Due to my mobility I am unable to leave my house. I had a hospital appointment which I had to attend. My regular carer was amazing and made sure I was safe and well and remained with me during the hospital session. Returned me home safely and I have complete faith in her caring.
17 September 2024
Village Care were able to provide care very quickly and were professional and sympathetic at all times. Mum soon got used to the twice-daily visits from regular carers and was very appreciative of their support until she went into full-time residential care. I would definitely recommend Village Care.
20 August 2024
All of the carers in the team have been really good helping to look after my father and helping to take some of the caring responsibilities off my mother. There are some carers, in particular, who really stand out and who have been so kind, are so good at their job and have built a fantastic rapport with both of my parents. Their help and support have made such a big difference but all of the carer's support is greatly appreciated. When we have had questions or concerns with the roster these have always been addressed promptly. This week when we had an emergency care issue Village Care immediately sorted this out for me and made a stressful situation so much easier. Thank you.
14 August 2024
I have been using Village Care for over six months, they provide help washing, dressing, cleaning, shopping etc. carers are punctual. Management is very responsive to any of your concerns and takes immediate action.
14 August 2024
When I have asked for additional care assistance over and above the agreed package, it has always been accommodated. Also, the carers have always been experienced and good. The office personnel have also been more than helpful and good at arranging the care plan rota.
13 August 2024
The management team are very friendly and are very accommodating to the needs of an individual. This includes changes to care requirements at short notice! Also, they have dealt with any issues and concerns I have had efficiently and in a timely manner. I have a regular team of staff from village care who I have struck up a good rapport with, which is something I've struggled with previous care providers. The management team always make sure to keep the same team of people wherever possible, which has helped maintain good mental health and a sense of security. Overall very happy with this company and would highly recommend it!
13 August 2024
Village Care has been helping me in my own home since September 2023. I Have been very satisfied with all the work they have done for me, covering tasks I am no longer able to do for myself. The girls have been very willing and helpful at all times. The quality of work meets my standards. I look forward to their visits.
12 August 2024
Excellent service all planned by a staff member at Village Care for me. My carer is a very efficient, courteous man. I was able to add extra time for a hospital visit easily, my carer used his car and was really considerate the whole time I was there. Feel happy if I need to adjust the length of time for an appointment I can do so. Many thanks to all.
02 March 2023
My mum was cared for, for a period of two years and towards the end of her life in December 2022 we needed two carers four times a day. At extremely short notice this care provider stepped up and pulled out all the stops to make this happen. Due to delays in hospital administration, there was a lot of uncertainty about dates and times and arrangements needed to be flexible. Village Care were extremely helpful and agreed to change arrangements at very short notice. They did so willingly and were always polite and extremely accommodating. They never once made me feel that I was a nuisance. They bent over backwards to do everything they could to help us bring my mum home for her final weeks. They provided consistent care never letting us down and wherever possible to have the same team of five throughout the last weeks of my mum's life. They showed such love and care for my mum and support for the whole family. Nothing was too much trouble. My mum felt loved and received high quality care.
02 February 2023
I would totally recommend this company. Most of their carers are reliable lovely people but if we did have an issue it would always be dealt with immediately. Towards the end of my mother's life, they went above and beyond to help us make sure we had 24/7 cover, which as a family we very much appreciated.