The Village Care Group Ltd

63 High Street, Thornbury, Bristol BS35 2AN
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9.6 28 Reviews
  • The Village Care Group Ltd, Bristol
Village Care has a proven track record of delivering excellent care to adults of all ages who require additional support and assistance at home to enable them to remain independent with the flexibility they desire.

Their goal is to meet and exceed the expectations of every client and provide a truly flexible, person centred care package, tailored to the individual's needs, preferences and daily routine.

Village Care provides the full suite of care services, from companionship and housekeeping through to assistance with personal care & other daily tasks as well as full time care, over night care, care for specific conditions, respite care, postoperative care and end of life support. Village Care services are carried out to the highest standards and at competitive prices.

Local support staff can support you with all your care and domestic needs. All carers are referenced and have enhanced DBS checks:

- Help with personal care and hygiene
- Assistance with daily living tasks; getting up, dressed and ready for the day
- Help with your cooking, meal preparation and laundry
- Support with your household cleaning and domestic duties
- Provide 121 community support
- Help with your shopping or appointments
- Post operative/post hospital discharge recovery & rehabilitation
- Respite Care
- Sleep Ins & Waking Night Services
- Full Time Live In Care

10 reasons to choose Village Care:
1. Highly rated on homecare.co.uk
2. Carers local to you
3. Highly flexible care that adjusts to your needs
4. Care from just 30mins/day to full time care
5. Short term or ongoing care available
6. Trial periods available
7. The personal attention of a local business
8. Transparent pricing with no hidden costs
9. Start care within 24 hours
10. Free home assessment
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Care Provided by The Village Care Group Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £33
  • Weekly Live-in Care Fees: £1540 – £1700

Live In Care Fees from £1540/week depending on the level of care required. For complex care packages, prices are available on request.

These prices are only a guideline, please contact The Village Care Group Ltd to find out the exact price for your requirements.

Contact The Village Care Group Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact The Village Care Group Ltd to get a personalised quote.

Good to Know

Owner

  • The Village Care Group Ltd
  • Privately Owned

Person in Charge

  • Karen Fudge (Care Manager)

The Village Care Group Ltd Reviews (28)

9.6

The Village Care Group Ltd has a Review Score of 9.6 (9.600) out of 10, based on 21 reviews in the last 2 years.
Over all time The Village Care Group Ltd has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to The Village Care Group Ltd
  • 10
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Total of 28, showing 1-20
Review from Karen B (Daughter of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent service.
Communication has been great.
Domestic care was organised for my dad swiftly and efficiently.
Dad has Altzeimers, he has been treated with dignity .
There is consistency with times and staff so Dad stays within his comfort zone.
Reply from Care Manager, Care Manager at The Village Care Group LtdThank you so much for your wonderful review! We're absolutely delighted to hear that the service has met your expectations and that your dad is comfortable and happy with his care.
Providing dignified, compassionate care for people living with Alzheimer's is at the heart of what we do, and we understand how important consistency is for maintaining that comfort zone. We're so pleased that our team has been able to provide the familiar faces and reliable routines that help your dad feel secure.
Swift communication and efficient organisation are priorities for us, particularly when families need support quickly, so it's lovely to know this made a difference for you and your dad.
Thank you for trusting Village Care with your dad's care. If there's ever anything more we can do to support him or your family, please don't hesitate to get in touch.
We're here for you every step of the way.
Warm regards,
The Village Care Team
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Review from Alex G (Daughter of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are very polite, respectful and pleasant to deal with, they work very hard to try to adapt to the needs of each patient. We have found the service of great use for our elderly parents to provide some respite to my sister as primary carer early in the morning and at weekends. We have requested
a little more consistency of carers to ensure they get to know our parents and their ways and also to limit the confusion on our father with dementia. They have been open to this request and we are hoping that in the next 2 weeks this will be fulfilled as the management team review all rotas across multiple customers
Reply from Care Manager, Care Manager at The Village Care Group LtdThank you so much for taking the time to share your feedback. We're delighted to hear that our carers have been polite, respectful, and hardworking in supporting your parents, and that the service has been valuable in providing respite for your sister.
We completely understand the importance of consistency, particularly when caring for someone with dementia, and we genuinely appreciate you raising this with us. Building familiarity and trust between carers and clients is at the heart of quality dementia care, and we're actively working on your rota to ensure your parents see the same familiar faces regularly. We're committed to providing the best possible care for your parents. Thank you again for your trust in Village Care.
Best regards,
The Village Care Team
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Review from A D (Daughter of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I met with Clare for a review of the last few weeks. The quality of care form all the carers has been very good and Clare has been thorough in terms of understanding the requirements and following up in the recent review. The carers have been kind, considerate and engaging with my Dad.
We are now hoping to have more regular timeslots and the same carers so that Dad can really build a relationship with them - I know that Village Care are working on this being in place soon.
Reply from Manager, Care Manager at The Village Care Group LtdDear A D,
Thank you for your kind review. We appreciate your feedback immensely. We are very happy that we are able to care for your Dad and you are pleased with our level of service. We aim to provide and excellent level of care and make a real difference to peoples lives.
Kind regards,
The Care Management Team
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Review from Chris F (Sister of Client) published on 27 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister began her care three times a day with Village Care in July. The same carer came at the agreed times every day and although my sister was apprehensive at first, she was very kind so they began to build a relationship. The carer was caring and helpful and attentive to my sister's needs. She
was efficient in doing a number of tasks and helped my sister with cooking a meal. She always confirmed the time of the next visit.
It was easy to make contact with the management team if we wanted to change any dates or times of care and they accommodated us very well.
I'm very happy with the care my sister is receiving and would recommend their services.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdDear CF, Thank you very much for your kind review. We are really happy that you are happy with our service and found your carer kind and attentive to your needs. We aim to provide flexible care that adapts to your needs and we are glad we could do this for you. Best Regards, The Village Care Team.
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Review from Sally W (Daughter of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been using Village care for 11 months now, we had a few teething problems at first, which was dealt with by one staff member in particular, who is an absolute Star. Only two occasions where there was a breakdown in communication between office staff and clients and carers which can be extremely
frustrating, but these issues were dealt with by a staff member very quickly. One staff member in particular has also issued my mum with 3 primary carers, these 3 ladies are brilliant, they often go above and beyond their duty of care. Also to mention, the office staff have often helped me at short notice with rota changes which I'm very grateful.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you very much for your kind review. We are really happy that you have found our service responsive and adaptable to your needs. We strive to provide an outstanding care service 24/7 which is a challenge we embrace. We are glad that any problems with staffing and communication were resolved quickly. Your comments will be passed on to the team. Warm regards,The Village Care Team
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Review from Jo C (Daughter-in-law of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Village Care have done exactly what they said they would. Turn up regularly, spend time with my mother in law & make some of the confusion caused by dementia less of a worry for all of us. They respond in a timely manner to mails & answer the phone for more urgent enquiries when we need them to. Thank
you to the manager & the team.
Reply from Karen Fudge, Care Manager at The Village Care Group LtdThank you very much for your kind review. We are really happy that we care for your mother in law and are able to provide help and support her living with Dementia. We pride ourselves in providing highly responsive and flexible care and its great to hear how this has helped you. Kind regards, The Village Care Team
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Review from N P (Mother of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Village Care Group are a highly conscientious company to have working alongside our specialist carer. Their visiting staff are friendly, caring and do all they can to help our daughter with her needs. They truly do care about their clients and are always watchful for any issues that may need addressing.
The management team are approachable, understanding, always contactable and have been incredible, particularly with scheduling our varying visiting time needs. We have built up a close working relationship with our care coordinator and this is such a comfort to us.
We would highly recommend Village Care Group for their service and commitment to their clients.
Reply from Care Manager, Care Manager at The Village Care Group LtdThank you so much for taking the time to share such wonderful feedback about your experience with Village Care Group. It's incredibly heart warming to hear that our team has been able to support your daughter effectively and that you feel confident in the care we provide. We're particularly pleased that our management team and care coordinator have been able to work closely with you to accommodate your varying scheduling needs - flexibility and understanding are at the heart of what we do. Building close working relationships with our clients and their families is something we truly value, as it enables us to provide the most personalised and effective care possible. Thank you for choosing Village Care Group.
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Review from K F (Friend of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are punctual friendly ,know what my friend needs are and she appears happy with them.
They are caring and will ask questions if they are not sure .


If I have any concerns I can liase with the team and it gets sorted promptly

Reply from Care Manager, Care Manager at The Village Care Group LtdThank you so much for your kind review. We really appreciate you feedback. We are very happy to be able to provide care and support to your friend and provide a responsive and proactive service. Kind regards, The Village Care Team
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Review from Paul B (Son of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Village care were able to supply a flexible and reliable service, sometimes at short notice, for my home bound mother. The staff were friendly and patient dealing with her particular problems including a stoma and her dementia. Would highly recommend them for care of an elderly relative.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you so much for your kind review. We are really happy that we provide care for your mother and that you. We pride ourselves on providing a highly flexible and approachable service whilst ensuring consistent high quality care for your mother. We appreciated your feedback and will pass on your comments to the wider care team. Best regards,
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Review from Keith P (Client) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They helped me to get and pick up my new car and supported me in trying to get my old car repaired, they took a stall to the local Xmas lights switch on last year and have been helping me to stop the local council from picking on me, they keep trying to stop all my care, they all understand how important
The Village Care Group is.
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Review from T P (Daughter-in-law of Client) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Village Care for around seven months to look after our father 24 hours a day in his own home. This was different to most care jobs as we also live in the same house albeit next door. The carers we have had for the last six months have been excellent! To the point they are now members
of our extended family. Father has never been looked after so well.
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Review from Miriam A (Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a carer for a couple of years. Her care for me was excellent. She showed absolute respect and care for all my needs. Her organisation of my flat which made it easier for me to reach food on shelves and move around as I am partially disabled. On an occasion when I fell in the night and was on the
floor all night till she came in next morning. She came in, tidied me up before calling the ambulance and my family. She acted very professional and caring. Her reassurance made me feel so much better. I am sorry to have lost her as my carer.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you for taking the time to share your experience with Village Care. We are truly touched by your kind words about your carer and the excellent care she provided. It's wonderful to hear how she went above and beyond, not just in meeting your daily needs, but also in thoughtfully organising your living space to enhance your independence and mobility. Her quick thinking and professionalism during your fall demonstrate the high standard of care we strive for at Village Care. We're especially moved by how her reassurance made you feel better during a challenging time. Creating a sense of security and comfort is at the heart of what we do, and we're glad we could provide that for you. Thank you again for your feedback. It helps us recognise the impact our carers have and motivates us to maintain and improve our services. We're honoured to have been part of your care journey. Best regards, The Village Care Team.
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Review from R P (Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the beginning when I started, Village care hadn't been open long and there were quite a few teething problems. On the negative side I feel that sometimes there are massive breakdowns in communication between office staff and clients and carers which can be extremely frustrating. I should only have
to ask once or twice for things and these things should be done. I shouldn't have to repeat myself over and over again. Also, if I say I don't want a certain carer for whatever reason I shouldn't then find them in the following weeks rota. I have to be honest things have improved since the new management took over. On the positive side the office staff have often helped me at short notice with rota changes and given me what I needed. Also. I now have 3 wonderful carers who often go above and beyond their duty of care to try and make my life more bearable. These ladies genuinely care about me. They are efficient. Caring and warm, friendly. I consider them my friends.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdDear R P, Thank you for sharing this detailed and thoughtful review. We greatly appreciate your honesty and the time you've taken to provide such comprehensive feedback. We're glad to hear that you've noticed improvements since the new management took over, particularly in our ability to accommodate short-notice rota changes. We understand the frustration caused by communication breakdowns and repeated requests, and we want to assure you that we're continuously working to enhance our internal processes to prevent such issues. We're thrilled to hear about the positive impact of your current carers. It's wonderful to know that they go above and beyond, providing not just care but also friendship and warmth. Your feedback is invaluable in helping us improve our services. Thank you for your patience during our growth, and for being a part of the Village Care family. We look forward to continuing to provide you with the highest quality care and support. Best regards, The Village Care Team
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Review from M C (Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my mobility I am unable to leave my house. I had a hospital appointment which I had to attend. My regular carer was amazing and made sure I was safe and well and remained with me during the hospital session. Returned me home safely and I have complete faith in her caring.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdDear M C, thank you so much for your kind review. We are really happy that we could help with your hospital appointment and that the trip went well. We appreciated your feedback and will pass on your comments to the wider care team. Best regards, The Village Care Team
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Review from A S (Daughter of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Village Care were able to provide care very quickly and were professional and sympathetic at all times. Mum soon got used to the twice-daily visits from regular carers and was very appreciative of their support until she went into full-time residential care. I would definitely recommend Village Care.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdDear A S, Thank you for taking the time to share your experience with Village Care. We're delighted to hear that we were able to provide prompt care for your mother when she needed it. Our ability to respond quickly to care needs is something we pride ourselves on, and we're glad it made a difference for your family. It's wonderful to know that your mother adjusted well to the twice-daily visits and appreciated the support from our regular carers. We understand the importance of consistency in care, especially when building trust and comfort with our clients. We're grateful for your recommendation. While we're sorry to hear that your mother has moved into full-time residential care, we hope that our services helped make her time at home as comfortable and enjoyable as possible. Thank you again for choosing Village Care. We remain committed to providing responsive, professional, and compassionate care to all our clients and their families. Best regards, The Village Care Team.
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Review from F K (Daughter of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the carers in the team have been really good helping to look after my father and helping to take some of the caring responsibilities off my mother. There are some carers, in particular, who really stand out and who have been so kind, are so good at their job and have built a fantastic rapport
with both of my parents. Their help and support have made such a big difference but all of the carer's support is greatly appreciated.
When we have had questions or concerns with the roster these have always been addressed promptly. This week when we had an emergency care issue Village Care immediately sorted this out for me and made a stressful situation so much easier. Thank you.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you for sharing this wonderful feedback about our care team. We're thrilled to hear that our carers have been instrumental in supporting both your father and mother. It's particularly heartening to know that some carers have gone above and beyond, building a strong rapport with your parents. We appreciate your acknowledgment of our prompt responses to your questions and concerns about the roster. It's also great to hear that we were able to assist quickly during your recent emergency, easing a stressful situation. Best regards, The Village Care Team
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Review from John B (Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been using Village Care for over six months, they provide help washing, dressing, cleaning, shopping etc. carers are punctual. Management is very responsive to any of your concerns and takes immediate action.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you very much for taking the time to share your experience. We're thrilled to hear that our carers have been consistently punctual and helpful with your daily needs. Your feedback about our responsive management is greatly appreciated, as we always strive to provide a flexible service and address concerns promptly. We look forward to continuing to provide you with reliable, high-quality care. Best regards, The Village Care Team.
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Review from S K (Wife of Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I have asked for additional care assistance over and above the agreed package, it has always been accommodated.
Also, the carers have always been experienced and good.
The office personnel have also been more than helpful and good at arranging the care plan rota.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you for your wonderful feedback. We're delighted to hear that we've been able to accommodate your additional care needs flexibly, beyond your initial package. It's great to know that you've found our carers to be experienced and competent. We also appreciate your kind words about our office team's efforts to arrange your care plan effectively. We're committed to maintaining this level of service for you. Best regards, The Village Care Team.
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Review from K T (Client) published on 13 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management team are very friendly and are very accommodating to the needs of an individual. This includes changes to care requirements at short notice! Also, they have dealt with any issues and concerns I have had efficiently and in a timely manner. I have a regular team of staff from village care
who I have struck up a good rapport with, which is something I've struggled with previous care providers. The management team always make sure to keep the same team of people wherever possible, which has helped maintain good mental health and a sense of security. Overall very happy with this company and would highly recommend it!
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you so much for the kind review. We are delighted to hear that our care team have been able to adjust to your needs so effectively, providing the flexibility, consistency and personal connection you value.
Best regards, The Village Care Team.
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Review from Anita C (Client) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Village Care has been helping me in my own home since September 2023. I Have been very satisfied with all the work they have done for me, covering tasks I am no longer able to do for myself. The girls have been very willing and helpful at all times. The quality of work meets my standards. I look forward
to their visits.
Reply from The Village Care Team, Care Manager at The Village Care Group LtdThank you for your kind words about Village Care. We are delighted that you are happy with the care our team provides. It's wonderful to know that our carers have been consistently helpful and willing and that their work meets your standards. We're truly glad that you look forward to their visits, as fostering positive relationships is at the heart of what we do. We remain committed to providing you with the highest quality care and support. Best regards, The Village Care Team.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for The Village Care Group Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for The Village Care Group Ltd is calculated as follows: ( (79 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 125 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for The Village Care Group Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Karen

Karen Fudge

Job Title: Operations and Care Manager Joined: 2025

With an impressive seven-year background as a registered manager and a deep-rooted passion for the care sector, Karen brings a wealth of experience and genuine commitment to Village Care.


Although her professional journey began in dentistry, Karen’s true calling has always been in supporting and enhancing the lives of those who need care most. Outside of work, Karen enjoys reading, spending time with her family, cooking, and drawing. Karen embodies the compassionate and multifaceted spirit we value in our team. We look forward to the expertise and leadership she will bring to Village Care.

Frequently Asked Questions about The Village Care Group Ltd

What Type of Services does The Village Care Group Ltd offer?

The Village Care Group Ltd offers Home Care.

How many Carers does The Village Care Group Ltd employ?

The Village Care Group Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Village Care Group Ltd to verify any information. View our terms and conditions. The Village Care Group Ltd has an Enhanced Service - more info.