The Village Care Group Ltd

There is consistency with times and staff so Dad stays within his comfort zone.

The carers are very polite, respectful and pleasant to deal with, they work very hard to try to adapt to the needs of each patient. We have found the service of great use for our elderly parents to provide some respite to my sister as primary carer early in the morning and at weekends. We have requested a little more consistency of carers to ensure they get to know our parents and their ways and also to limit the confusion on our father with dementia. They have been open to this request and we are hoping that in the next 2 weeks this will be fulfilled as the management team review all rotas across multiple customers

My husband and I met with Clare for a review of the last few weeks. The quality of care form all the carers has been very good and Clare has been thorough in terms of understanding the requirements and following up in the recent review. The carers have been kind, considerate and engaging with my Dad. We are now hoping to have more regular timeslots and the same carers so that Dad can really build a relationship with them - I know that Village Care are working on this being in place soon.

I'm very happy with the care my sister is receiving and would recommend their services.

My Mum has been using Village care for 11 months now, we had a few teething problems at first, which was dealt with by one staff member in particular, who is an absolute Star. Only two occasions where there was a breakdown in communication between office staff and clients and carers which can be extremely frustrating, but these issues were dealt with by a staff member very quickly. One staff member in particular has also issued my mum with 3 primary carers, these 3 ladies are brilliant, they often go above and beyond their duty of care. Also to mention, the office staff have often helped me at short notice with rota changes which I'm very grateful.

Village Care have done exactly what they said they would. Turn up regularly, spend time with my mother in law & make some of the confusion caused by dementia less of a worry for all of us. They respond in a timely manner to mails & answer the phone for more urgent enquiries when we need them to. Thank you to the manager & the team.

We would highly recommend Village Care Group for their service and commitment to their clients.

They are caring and will ask questions if they are not sure .

If I have any concerns I can liase with the team and it gets sorted promptly

Village care were able to supply a flexible and reliable service, sometimes at short notice, for my home bound mother. The staff were friendly and patient dealing with her particular problems including a stoma and her dementia. Would highly recommend them for care of an elderly relative.

They helped me to get and pick up my new car and supported me in trying to get my old car repaired, they took a stall to the local Xmas lights switch on last year and have been helping me to stop the local council from picking on me, they keep trying to stop all my care, they all understand how important The Village Care Group is.

We have been using Village Care for around seven months to look after our father 24 hours a day in his own home. This was different to most care jobs as we also live in the same house albeit next door. The carers we have had for the last six months have been excellent! To the point they are now members of our extended family. Father has never been looked after so well.

I had a carer for a couple of years. Her care for me was excellent. She showed absolute respect and care for all my needs. Her organisation of my flat which made it easier for me to reach food on shelves and move around as I am partially disabled. On an occasion when I fell in the night and was on the floor all night till she came in next morning. She came in, tidied me up before calling the ambulance and my family. She acted very professional and caring. Her reassurance made me feel so much better. I am sorry to have lost her as my carer.

In the beginning when I started, Village care hadn't been open long and there were quite a few teething problems. On the negative side I feel that sometimes there are massive breakdowns in communication between office staff and clients and carers which can be extremely frustrating. I should only have to ask once or twice for things and these things should be done. I shouldn't have to repeat myself over and over again. Also, if I say I don't want a certain carer for whatever reason I shouldn't then find them in the following weeks rota. I have to be honest things have improved since the new management took over. On the positive side the office staff have often helped me at short notice with rota changes and given me what I needed. Also. I now have 3 wonderful carers who often go above and beyond their duty of care to try and make my life more bearable. These ladies genuinely care about me. They are efficient. Caring and warm, friendly. I consider them my friends.

Due to my mobility I am unable to leave my house. I had a hospital appointment which I had to attend. My regular carer was amazing and made sure I was safe and well and remained with me during the hospital session. Returned me home safely and I have complete faith in her caring.

Village Care were able to provide care very quickly and were professional and sympathetic at all times. Mum soon got used to the twice-daily visits from regular carers and was very appreciative of their support until she went into full-time residential care. I would definitely recommend Village Care.

When we have had questions or concerns with the roster these have always been addressed promptly. This week when we had an emergency care issue Village Care immediately sorted this out for me and made a stressful situation so much easier. Thank you.

I have been using Village Care for over six months, they provide help washing, dressing, cleaning, shopping etc. carers are punctual. Management is very responsive to any of your concerns and takes immediate action.

The office personnel have also been more than helpful and good at arranging the care plan rota.

The management team are very friendly and are very accommodating to the needs of an individual. This includes changes to care requirements at short notice! Also, they have dealt with any issues and concerns I have had efficiently and in a timely manner. I have a regular team of staff from village care who I have struck up a good rapport with, which is something I've struggled with previous care providers. The management team always make sure to keep the same team of people wherever possible, which has helped maintain good mental health and a sense of security. Overall very happy with this company and would highly recommend it!

Village Care has been helping me in my own home since September 2023. I Have been very satisfied with all the work they have done for me, covering tasks I am no longer able to do for myself. The girls have been very willing and helpful at all times. The quality of work meets my standards. I look forward to their visits.