The Village Care Group Ltd

63 High Street, Thornbury, Bristol BS35 2AN
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9.6 25 Reviews
  • The Village Care Group Ltd, Bristol
Village Care has a proven track record of delivering excellent care to adults of all ages who require additional support and assistance at home to enable them to remain independent with the flexibility they desire.

Their goal is to meet and exceed the expectations of every client and provide a truly flexible, person centred care package, tailored to the individual's needs, preferences and daily routine.

Village Care provides the full suite of care services, from companionship and housekeeping through to assistance with personal care & other daily tasks as well as full time care, over night care, care for specific conditions, respite care, postoperative care and end of life support. Village Care services are carried out to the highest standards and at competitive prices.

Local support staff can support you with all your care and domestic needs. All carers are referenced and have enhanced DBS checks:

- Help with personal care and hygiene
- Assistance with daily living tasks; getting up, dressed and ready for the day
- Help with your cooking, meal preparation and laundry
- Support with your household cleaning and domestic duties
- Provide 121 community support
- Help with your shopping or appointments
- Post operative/post hospital discharge recovery & rehabilitation
- Respite Care
- Sleep Ins & Waking Night Services
- Full Time Live In Care

10 reasons to choose Village Care:
1. Highly rated on homecare.co.uk
2. Carers local to you
3. Highly flexible care that adjusts to your needs
4. Care from just 30mins/day to full time care
5. Short term or ongoing care available
6. Trial periods available
7. The personal attention of a local business
8. Transparent pricing with no hidden costs
9. Start care within 24 hours
10. Free home assessment
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £33
  • Weekly Live-in Care Fees: £1540 – £1700

Live In Care Fees from £1540/week depending on the level of care required. For complex care packages, prices are available on request.

These prices are only a guideline, please contact The Village Care Group Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • The Village Care Group Ltd

Person in charge

  • Karen Fudge (Care Manager)

Admission Criteria

  • None

The Village Care Group Ltd Reviews (25)

9.6

The Village Care Group Ltd has a Review Score of 9.6 (9.598) out of 10, based on 18 reviews in the last 2 years.
Over all time The Village Care Group Ltd has 25 reviews.

Overall Experience
  • 17
  • 8
  • 0
  • 0
  • 0
Date Published
  • 25
  • 6
  • 12
  • 18
  • 7
Reviewer Connection to The Village Care Group Ltd
  • 10
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from J M (Wife of Client) published on 1 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was cared for by members of The Village Care team for the last seven months of his life.
The carers who came - nearly always the same ones - were professional, competent and caring. They became like one of the family and always treated my husband with compassion but also checked that I was
coping.
They always turned up on time and if anyone was unable to come or was held up, I was notified and where necessary a replacement was sent.
Because of their support, my husband was able to stay at home.
I recommend them highly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rupert K (Client) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using The Village Care Group since I came out of the hospital and I am extremely pleased with the quality of staff provided and the communication between myself and the company. I have a large number of visits per week to assist me in my home and would not be able to manage without their
help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steve T (Son of Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been using Village Care for some time now in providing care for my mum, she has multiple visits 7 days a week. Mum is very pleased with the care she receives and has built a good rapport with her carers. This care gives me peace of mind whilst out at work that she's being cared for and they are
reliable to turn up on time. I find it easy to pick up the phone to the management team if there is an issue and it's quickly resolved.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian S (Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good care and pleasant staff. Very limited care is actually required, beyond checking that I am basically okay. Staff vary in their degree of care. I am not permitted to mention names, but I will say that my most frequent carer and by far the best, in my opinion, is from an Eastern European country.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L D (Son of Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service and fast response. They have been very helpful and kind to my father and the house was very clean, as I left it. The managers are very quick in responding to my emails. Also, if there were problems or questions, the carers would ring me to confirm.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for The Village Care Group Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for The Village Care Group Ltd is calculated as follows: ( (68 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Village Care Group Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Karen

Karen Fudge

Job Title: Operations and Care Manager Joined: 2025

With an impressive seven-year background as a registered manager and a deep-rooted passion for the care sector, Karen brings a wealth of experience and genuine commitment to Village Care.


Although her professional journey began in dentistry, Karen’s true calling has always been in supporting and enhancing the lives of those who need care most. Outside of work, Karen enjoys reading, spending time with her family, cooking, and drawing. Karen embodies the compassionate and multifaceted spirit we value in our team. We look forward to the expertise and leadership she will bring to Village Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Village Care Group Ltd to verify any information. View our terms and conditions. The Village Care Group Ltd has an Enhanced Service - more info.