Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Vibrant Home Care Thanet & Canterbury

stars
stars 24 October 2025
All the care staff have been great in supporting my Mother. They have all shown care, respect and empathy and have been very friendly and communicated as necessary. Thank you for looking after her so well.
Review from Stuart W (Son of Client/Service User)
stars
stars 24 September 2025
Care services I receive is reliable and supportive. The staff are great and always go that extra mile to ensure good service.
Review from Janet W (Client / Service User)
stars
stars 24 September 2025
Excellent care.
Review from Ann B (Wife of Client/Service User)
stars
stars 20 March 2025
The carers that look after my wife are the best. 3 carers in particular we could be lost without them and you should be very very proud of them. Brilliant people.
Review from G G (Husband of Client/Service User)
stars
stars 07 February 2024
Vibrant personnel looked after my wife from 01/12/2023 until her death on 13/12/2023. There were three visits of two-person teams per day. Without exception, all the individuals were professional in their approach and were caring and sympathetic to the patient. Usually, one of the team was more experienced than the other. But they all treated my wife with dignity and as an individual and always did their best to minimise any discomfort when carrying out their duties. It was a pleasure to have them visit us.
Review from P W (Husband of Client/Service User)
stars
stars 29 August 2023
Overall the service provided by Vibrant is good. My husband has a lot of medical problems and is a very complex case. It would be more advantageous for there not to be so many changes to carers. My husband is very anxious due to his breathing condition and it has been advised to myself that the constant change doesn't help him, the respiratory team have said. So where possible, the same carers that he trusts would be good. I understand sometimes it can't be helped but lately we have had many changes.
Review from K S (Wife of Client/Service User)