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Telegraph House, Room 3.01, 80 Cleethorpe Road, Grimsby, DN31 3EF
View Full Details of Pimelea Care ServicesLatest Reviews for Pimelea Care Services
14 November 2025
Having being disappointed with the support give to my brother by another 'care agency' we were guarded about finding another care agency. Primelea were recommended to us by a friend. Primelea Care Providers were like a breath of fresh air. Their systems they had in place were second to none. Daily reports were easy to access, with updates when staff are on their way, and conclude their visit. They then post details of their visit. The staff are all very friendly and very professional. My brother commented to me that his jaw was still hurting from laughing with them. They made him feel special. Their prices are very competitive. Contacting the company is easy and is alway with the boss. All very efficient. I would highly recommend this company of carers.
31 October 2025
To who are looking at this i am person who this wonderful firm for this wonderful care firm. i started with this firm in October last year i have now been with them a year.Last year i was with Pimelea l had said i was giving in but we had a interview and that day we i said yes to it one day for personal care at weekends had them phoned up and said could i have weekends and five days a week .The lass loveley all of them i asked what do they provide The lady called Shingie said that they take you out .I was over the moon my carer would take me away but because of my blood pressures and heart they would take me out it didn't happen .But i would like to you since i thave had the carer . I have been to boweling and swimming and last year i finally hot out i went a way for about 5 years also been to Sherfield and watched micky mouse on ice h They care clean wash and do anything i need i have got worse now the main laxy has taking me to Scotland Edinburgh and greater green been good to
07 August 2025
I have only been with Pimelea Care for a few months, I find them caring, polite and they help me with whatever I need. I have had no problems and I find the carers are so nice.
12 June 2025
This company was introduced by my child's social worker and they have been marvellous on all accounts.
28 April 2025
Avoid Pimelea Care Services at all costs. While many of the individual carers are fantastic, the manager is a completely different story. She's unprofessional, dishonest, and only seems to care about the money. When I raised legitimate concerns about one of her staff members, she terminated my care contract overnight without any effort to resolve the issue. This left me and my two young children in an impossible situation, with no care in place and no support. It's appalling that she would prioritise her company's interests over the well-being of vulnerable clients like me. To make matters worse, she has a history of hypocrisy. She previously condemned another care company for doing exactly what she's done to me. Double standards. There is a lot more I could say! The bottom line is that Pimelea Care Services doesn't care about its clients. It's all about the money and maintaining a facade. If you value your well-being and that of your loved ones, stay far, far away from this company.
25 April 2025
We were put in touch with Pimelea through NHS Humber and North Yorkshire Integrated Care Board (ICB) in preparation for husband leaving a care home to return home with support at night. The director met us at care home & did a home visit the next day. We were instantly enamoured by his personality, interest & knowledge. This family run business is exceptional. The quality of care is outstanding, their skills, patience & compassion is always evident. The carer arrives promptly, immediately commences care which enables both of us to have supported nights sleep. The care plan produced for husband is very specific & has been applauded by other health professionals visiting. This is our first exposure to home support & I would recommend this agency to anyone seeking such care.
25 April 2025
When mum died in March, 2025, she was 99, bed-ridden and had developed dementure. She needed multiple care visits each day, including overnight, 7 days a week. Her care needs had progressively increased over the 3 years prior to her death, and we built up the care team over time. She had always wanted to stay at home and end her days there, rather than go into a care home, so we needed to find carers who we could trust to not only look after her personal care needs, but also her emotional needs. I engaged Pimelea around 9 months ago to provide addiitonal carers to work alongside other, individual carers that I employed. They were recommended by one of mum's existing carers. They fitted in with the rest of the team really well and were utterly professional, reliable, caring and warm. Many care companies just send someone to pop in for the minimum time they can get away with and then get off to their next visit. Pimelea were not like that and I would highly recommend them.
24 April 2025
My father's group of carers are all very friendly and polite. They are very caring and will do anything needed. They have helped us recently when he had to go into hospital and needed extra care when he came out at short notice while he felt better. They even brought flowers on my parents 65th Wedding Anniversary which was very kind.
24 April 2025
Pimelea are a great company which deliver my partner great care and helpful throughout. Nothing is too much and the staff always go above and beyond eveycall and help the whole family. I cannot rate the company highly enough
01 November 2024
I am very pleased with the care and compassion shown by all members of staff.
28 October 2024
I first contacted the company in August as recommended by a carer helping Mum and we needed more care and support as I was struggling and tired. I honestly cannot recommend this company highly enough for the high standards of care they continue to deliver. All the staff are caring and compassionate. They are so friendly and communicate well with both me and Mum. They have helped and supported both me and Mum since August and they are outstanding. I receive a report via the app to inform me of care delivered at each and every visit and any concerns are relayed to me promptly. They demonstrate a high level of knowledge and skill and we feel completely safe and valued by all the team. We have never been let down and they have been able to help me at short notice when problems arise which is invaluable to both me and my Mum. Wonderful company and they deserve every bit of recognition for the high level of care they deliver at each and every visit.
23 September 2024
Pimelea have been providing care for my mum who has alzheimer's and dementia. They provide a well organised and efficient service combined with excellent staff, kindness and respectful for our Mum. All the staff are very kind, caring and helpful going above and beyond their duties. Pimelea keep me informed of anything that they are concerned about, for example: swelling in legs, bruises or bleeding anywhere. The Pimelea carers were there very quickly when Mum fell, waiting with her for the ambulance and accompanying her to the hospital. They kept us up to date with what was happening whilst waiting with her.
10 September 2024
They offer an excellent service, always on time and always happy. They are a very caring team.
10 September 2024
Very satisfied.
06 August 2024
Very happy with the care and staff. All the staff are very kind and make me safe and turn up on time.
16 July 2024
Friendly, helpful and professional care provided. Nothing too much trouble.
10 July 2024
Pimelea are caring, compassionate and kind. They are knowledgeable in all aspects, nothing is too much trouble. Patient and understanding, helpful and considerate. Their knowledge of nursing care is excellent. They make us feel confident. The most supportive carers we have ever had. Always flexible and prepared to go the extra mile. We could not cope without them.
Latest Reviews for Pimelea Care Services
14 November 2025
Having being disappointed with the support give to my brother by another 'care agency' we were guarded about finding another care agency. Primelea were recommended to us by a friend. Primelea Care Providers were like a breath of fresh air. Their systems they had in place were second to none. Daily reports were easy to access, with updates when staff are on their way, and conclude their visit. They then post details of their visit. The staff are all very friendly and very professional. My brother commented to me that his jaw was still hurting from laughing with them. They made him feel special. Their prices are very competitive. Contacting the company is easy and is alway with the boss. All very efficient. I would highly recommend this company of carers.
31 October 2025
To who are looking at this i am person who this wonderful firm for this wonderful care firm. i started with this firm in October last year i have now been with them a year.Last year i was with Pimelea l had said i was giving in but we had a interview and that day we i said yes to it one day for personal care at weekends had them phoned up and said could i have weekends and five days a week .The lass loveley all of them i asked what do they provide The lady called Shingie said that they take you out .I was over the moon my carer would take me away but because of my blood pressures and heart they would take me out it didn't happen .But i would like to you since i thave had the carer . I have been to boweling and swimming and last year i finally hot out i went a way for about 5 years also been to Sherfield and watched micky mouse on ice h They care clean wash and do anything i need i have got worse now the main laxy has taking me to Scotland Edinburgh and greater green been good to
07 August 2025
I have only been with Pimelea Care for a few months, I find them caring, polite and they help me with whatever I need. I have had no problems and I find the carers are so nice.
12 June 2025
This company was introduced by my child's social worker and they have been marvellous on all accounts.
28 April 2025
Avoid Pimelea Care Services at all costs. While many of the individual carers are fantastic, the manager is a completely different story. She's unprofessional, dishonest, and only seems to care about the money. When I raised legitimate concerns about one of her staff members, she terminated my care contract overnight without any effort to resolve the issue. This left me and my two young children in an impossible situation, with no care in place and no support. It's appalling that she would prioritise her company's interests over the well-being of vulnerable clients like me. To make matters worse, she has a history of hypocrisy. She previously condemned another care company for doing exactly what she's done to me. Double standards. There is a lot more I could say! The bottom line is that Pimelea Care Services doesn't care about its clients. It's all about the money and maintaining a facade. If you value your well-being and that of your loved ones, stay far, far away from this company.
25 April 2025
We were put in touch with Pimelea through NHS Humber and North Yorkshire Integrated Care Board (ICB) in preparation for husband leaving a care home to return home with support at night. The director met us at care home & did a home visit the next day. We were instantly enamoured by his personality, interest & knowledge. This family run business is exceptional. The quality of care is outstanding, their skills, patience & compassion is always evident. The carer arrives promptly, immediately commences care which enables both of us to have supported nights sleep. The care plan produced for husband is very specific & has been applauded by other health professionals visiting. This is our first exposure to home support & I would recommend this agency to anyone seeking such care.
25 April 2025
When mum died in March, 2025, she was 99, bed-ridden and had developed dementure. She needed multiple care visits each day, including overnight, 7 days a week. Her care needs had progressively increased over the 3 years prior to her death, and we built up the care team over time. She had always wanted to stay at home and end her days there, rather than go into a care home, so we needed to find carers who we could trust to not only look after her personal care needs, but also her emotional needs. I engaged Pimelea around 9 months ago to provide addiitonal carers to work alongside other, individual carers that I employed. They were recommended by one of mum's existing carers. They fitted in with the rest of the team really well and were utterly professional, reliable, caring and warm. Many care companies just send someone to pop in for the minimum time they can get away with and then get off to their next visit. Pimelea were not like that and I would highly recommend them.
24 April 2025
My father's group of carers are all very friendly and polite. They are very caring and will do anything needed. They have helped us recently when he had to go into hospital and needed extra care when he came out at short notice while he felt better. They even brought flowers on my parents 65th Wedding Anniversary which was very kind.
24 April 2025
Pimelea are a great company which deliver my partner great care and helpful throughout. Nothing is too much and the staff always go above and beyond eveycall and help the whole family. I cannot rate the company highly enough
01 November 2024
I am very pleased with the care and compassion shown by all members of staff.
28 October 2024
I first contacted the company in August as recommended by a carer helping Mum and we needed more care and support as I was struggling and tired. I honestly cannot recommend this company highly enough for the high standards of care they continue to deliver. All the staff are caring and compassionate. They are so friendly and communicate well with both me and Mum. They have helped and supported both me and Mum since August and they are outstanding. I receive a report via the app to inform me of care delivered at each and every visit and any concerns are relayed to me promptly. They demonstrate a high level of knowledge and skill and we feel completely safe and valued by all the team. We have never been let down and they have been able to help me at short notice when problems arise which is invaluable to both me and my Mum. Wonderful company and they deserve every bit of recognition for the high level of care they deliver at each and every visit.
23 September 2024
Pimelea have been providing care for my mum who has alzheimer's and dementia. They provide a well organised and efficient service combined with excellent staff, kindness and respectful for our Mum. All the staff are very kind, caring and helpful going above and beyond their duties. Pimelea keep me informed of anything that they are concerned about, for example: swelling in legs, bruises or bleeding anywhere. The Pimelea carers were there very quickly when Mum fell, waiting with her for the ambulance and accompanying her to the hospital. They kept us up to date with what was happening whilst waiting with her.
10 September 2024
They offer an excellent service, always on time and always happy. They are a very caring team.
10 September 2024
Very satisfied.
06 August 2024
Very happy with the care and staff. All the staff are very kind and make me safe and turn up on time.
16 July 2024
Friendly, helpful and professional care provided. Nothing too much trouble.
10 July 2024
Pimelea are caring, compassionate and kind. They are knowledgeable in all aspects, nothing is too much trouble. Patient and understanding, helpful and considerate. Their knowledge of nursing care is excellent. They make us feel confident. The most supportive carers we have ever had. Always flexible and prepared to go the extra mile. We could not cope without them.