Pimelea Care Services

Telegraph House, Room 3.01, 80 Cleethorpe Road, Grimsby DN31 3EF
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9.8 17 Reviews
  • Pimelea Care Services, Grimsby
Pimelea Care Services cares for people in their own homes in Grimsby and the surrounding area.

They offer different types of care ranging from domiciliary care to live-in care, respite care and a holiday service.

Their carers have experience caring for all kinds of people including those with dementia, mental health conditions and disabilities.
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Care Provided by Pimelea Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £17
  • Weekly Live-in Care Fees: from £1200

Contact us for more information.

These prices are only a guideline, please contact Pimelea Care Services to find out the exact price for your requirements.

Contact Pimelea Care Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pimelea Care Services to get a personalised quote.

Good to Know

Owner

  • Pimelea Care Services Ltd

Person in Charge

  • Shingirai Dzapasi (Manager)

Pimelea Care Services Reviews (17)

9.8

Pimelea Care Services has a Review Score of 9.8 (9.833) out of 10, based on 17 reviews in the last 2 years.
Over all time Pimelea Care Services has 17 reviews.

Overall Experience
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Reviewer Connection to Pimelea Care Services
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Total of 17, showing 1-17
Review from Martin S (Brother of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having being disappointed with the support give to my brother by another 'care agency' we were guarded about finding another care agency.
Primelea were recommended to us by a friend.
Primelea Care Providers were like a breath of fresh air. Their systems they had in place were second to none. Daily
reports were easy to access, with updates when staff are on their way, and conclude their visit. They then post details of their visit. The staff are all very friendly and very professional.
My brother commented to me that his jaw was still hurting from laughing with them.
They made him feel special.
Their prices are very competitive.
Contacting the company is easy and is alway with the boss. All very efficient.
I would highly recommend this company of carers.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you so much for taking the time to share such a thoughtful and heart-warming review. Knowing that he enjoys our carers' company and even has a good laugh with them means a great deal to us. We…read more
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Review from Maria P (Client) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
To who are looking at this i am person who this wonderful firm for this wonderful care firm. i started with this firm in October last year i have now been with them a year.Last year i was with Pimelea l had said i was giving in but we had a interview and that day we i said yes to it one day for personal
care at weekends had them phoned up and said could i have weekends and five days a week .The lass loveley all of them i asked what do they provide The lady called Shingie said that they take you out .I was over the moon my carer would take me away but because of my blood pressures and heart they would take me out it didn't happen .But i would like to you since i thave had the carer .
I have been to boweling and swimming and last year i finally hot out i went a way for about 5 years also been to Sherfield and watched micky mouse on ice h
They care clean wash and do anything i need i have got worse now the main laxy has taking me to Scotland Edinburgh and greater green been good to
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you so much for your lovely feedback! Were delighted to hear how much youve enjoyed your time with us and that our team has been able to make a positive difference in your life. Its wonderful to…read more
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Review from Katrina P (Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been with Pimelea Care for a few months, I find them caring, polite and they help me with whatever I need. I have had no problems and I find the carers are so nice.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you so much for your kind words! Were delighted to hear that your experience with Pimelea Care has been positive so far. Our team takes great pride in being caring, respectful, and supportive,…read more
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Review from L D (Mother of Client) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company was introduced by my child's social worker and they have been marvellous on all accounts.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you so much for your kind words we truly appreciate it! You've made us feel so welcome in your home, and that means a great deal to us. It really makes a difference when we walk into such a…read more
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Review from L W (Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid Pimelea Care Services at all costs. While many of the individual carers are fantastic, the manager is a completely different story. She's unprofessional, dishonest, and only seems to care about the money. When I raised legitimate concerns about one of her staff members, she terminated my care
contract overnight without any effort to resolve the issue. This left me and my two young children in an impossible situation, with no care in place and no support. It's appalling that she would prioritise her company's interests over the well-being of vulnerable clients like me. To make matters worse, she has a history of hypocrisy. She previously condemned another care company for doing exactly what she's done to me. Double standards. There is a lot more I could say! The bottom line is that Pimelea Care Services doesn't care about its clients. It's all about the money and maintaining a facade. If you value your well-being and that of your loved ones, stay far, far away from this company.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you for sharing your feedback. We're sorry to hear you were unhappy with how your complaint was handled. We take all concerns very seriously and are committed to reviewing and improving our…read more
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Review from Sally S (Wife of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were put in touch with Pimelea through NHS Humber and North Yorkshire Integrated Care Board (ICB) in preparation for husband leaving a care home to return home with support at night. The director met us at care home & did a home visit the next day. We were instantly enamoured by his personality,
interest & knowledge. This family run business is exceptional.
The quality of care is outstanding, their skills, patience & compassion is always evident.
The carer arrives promptly, immediately commences care which enables both of us to have supported nights sleep.
The care plan produced for husband is very specific & has been applauded by other health professionals visiting.
This is our first exposure to home support & I would recommend this agency to anyone seeking such care.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
We're honoured to be part of your first experience with home support and are so pleased to know that it has been a positive one. Please know that we remain committed to providing consistent,…read more
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Review from Mark H (Son of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When mum died in March, 2025, she was 99, bed-ridden and had developed dementure. She needed multiple care visits each day, including overnight, 7 days a week. Her care needs had progressively increased over the 3 years prior to her death, and we built up the care team over time. She had always wanted
to stay at home and end her days there, rather than go into a care home, so we needed to find carers who we could trust to not only look after her personal care needs, but also her emotional needs.
I engaged Pimelea around 9 months ago to provide addiitonal carers to work alongside other, individual carers that I employed. They were recommended by one of mum's existing carers. They fitted in with the rest of the team really well and were utterly professional, reliable, caring and warm. Many care companies just send someone to pop in for the minimum time they can get away with and then get off to their next visit. Pimelea were not like that and I would highly recommend them.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
I want to sincerely thank you for your kind and thoughtful review on the behalf of the team. It was truly a privilege for our team to care for your dear mother in her final days. Reaching 99 is such a…read more
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Review from Dawn T (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's group of carers are all very friendly and polite. They are very caring and will do anything needed. They have helped us recently when he had to go into hospital and needed extra care when he came out at short notice while he felt better. They even brought flowers on my parents 65th Wedding
Anniversary which was very kind.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you for the positive feedback. It was our pleasure to be there when extra help was needed, and we were honoured to celebrate your parents' incredible 65th wedding anniversary. They are a…read more
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Review from A P (Partner of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pimelea are a great company which deliver my partner great care and helpful throughout. Nothing is too much and the staff always go above and beyond eveycall and help the whole family. I cannot rate the company highly enough
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
We truly appreciate you taking the time to share such kind feedback about the care we providing. It means a great deal to know that our efforts are making a positive difference, not only for the…read more
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Review from I C (Client) assisted by family/friend published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and compassion shown by all members of staff.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you again for sharing your experience with us. We are here for you and your family every step of the way.
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Review from Roberta J (Daughter of Client) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first contacted the company in August as recommended by a carer helping Mum and we needed more care and support as I was struggling and tired. I honestly cannot recommend this company highly enough for the high standards of care they continue to deliver. All the staff are caring and compassionate.
They are so friendly and communicate well with both me and Mum. They have helped and supported both me and Mum since August and they are outstanding. I receive a report via the app to inform me of care delivered at each and every visit and any concerns are relayed to me promptly. They demonstrate a high level of knowledge and skill and we feel completely safe and valued by all the team. We have never been let down and they have been able to help me at short notice when problems arise which is invaluable to both me and my Mum. Wonderful company and they deserve every bit of recognition for the high level of care they deliver at each and every visit.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Your feedback motivates us to keep up the quality of care we're known for, and it means a great deal to everyone here. We feel privileged to be part of your mum's care journey and are committed to…read more
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Review from D W (Daughter of Client) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pimelea have been providing care for my mum who has alzheimer's and dementia. They provide a well organised and efficient service combined with excellent staff, kindness and respectful for our Mum. All the staff are very kind, caring and helpful going above and beyond their duties. Pimelea keep me informed
of anything that they are concerned about, for example: swelling in legs, bruises or bleeding anywhere. The Pimelea carers were there very quickly when Mum fell, waiting with her for the ambulance and accompanying her to the hospital. They kept us up to date with what was happening whilst waiting with her.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Caring for your mum is a privilege, and we are honoured that you trust us with their well-being. Your appreciation for the compassion and dedication of our team is deeply valued, and I will be sure to…read more
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Review from Tony K (Son of Client) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They offer an excellent service, always on time and always happy. They are a very caring team.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
It is truly rewarding to know that our team has made a positive impact, and your recognition of their efforts will certainly be shared with them.
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Review from Barbara K (Client) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you for your your feedback which not only motivates us but helps us continually improve the level of care we provide.
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Review from J S (Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and staff. All the staff are very kind and make me safe and turn up on time.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you for your response. We value your feedback and we will continue to provide you with the compassionate care you deserve.
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Review from Hilary B (Client) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful and professional care provided. Nothing too much trouble.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you so much for taking the time to write a review. I am so pleased to hear you were very happy with all the care that is being provided.
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Review from D B (Client) assisted by family/friend published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pimelea are caring, compassionate and kind. They are knowledgeable in all aspects, nothing is too much trouble. Patient and understanding, helpful and considerate. Their knowledge of nursing care is excellent. They make us feel confident. The most supportive carers we have ever had. Always flexible
and prepared to go the extra mile. We could not cope without them.
Reply from Pimelea Admin, Registered Manager at Pimelea Care Services
Thank you for your response. Our team are pleased to hear that you are happy with the level of care provided.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Pimelea Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Pimelea Care Services is calculated as follows: ( (94 Excellents x 5) + (5 Goods x 4) + (3 Very Poors x 1) ) ÷ 102 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pimelea Care Services is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Pimelea Care Services

What Type of Services does Pimelea Care Services offer?

Pimelea Care Services offers Home Care.

How many Carers does Pimelea Care Services employ?

Pimelea Care Services employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pimelea Care Services to verify any information. View our terms and conditions. Pimelea Care Services has an Enhanced Service - more info.