Pimelea Care Services

Telegraph House, Room 3.01, 80 Cleethorpe Road, Grimsby DN31 3EF
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9.8 14 Reviews
  • Pimelea Care Services, Grimsby
Pimelea Care Services cares for people in their own homes in Grimsby and the surrounding area.

They offer different types of care ranging from domiciliary care to live-in care, respite care and a holiday service.

Their carers have experience caring for all kinds of people including those with dementia, mental health conditions and disabilities.

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Care Provided by Pimelea Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pimelea Care Services Ltd
  • Person in charge
  • Shingirai Dzapasi (Manager)

Pimelea Care Services Reviews (14)

9.8

Pimelea Care Services has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years. Over all time Pimelea Care Services has 14 reviews.

Overall Experience

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Review from L W (Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid Pimelea Care Services at all costs. While many of the individual carers are fantastic, the manager is a completely different story. She's unprofessional, dishonest, and only seems to care about the money. When I raised legitimate concerns about one of her staff members, she terminated my care
contract overnight without any effort to resolve the issue. This left me and my two young children in an impossible situation, with no care in place and no support. It's appalling that she would prioritise her company's interests over the well-being of vulnerable clients like me. To make matters worse, she has a history of hypocrisy. She previously condemned another care company for doing exactly what she's done to me. Double standards. There is a lot more I could say! The bottom line is that Pimelea Care Services doesn't care about its clients. It's all about the money and maintaining a facade. If you value your well-being and that of your loved ones, stay far, far away from this company.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Thank you for sharing your feedback. We're sorry to hear you were unhappy with how your complaint was handled. We take all concerns very seriously and are committed to reviewing and improving our processes wherever possible. We value all feedback, as it helps us to continually improve the service we provide.


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Review from Sally S (Wife of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were put in touch with Pimelea through NHS Humber and North Yorkshire Integrated Care Board (ICB) in preparation for husband leaving a care home to return home with support at night. The director met us at care home & did a home visit the next day. We were instantly enamoured by his personality,
interest & knowledge. This family run business is exceptional.
The quality of care is outstanding, their skills, patience & compassion is always evident.
The carer arrives promptly, immediately commences care which enables both of us to have supported nights sleep.
The care plan produced for husband is very specific & has been applauded by other health professionals visiting.
This is our first exposure to home support & I would recommend this agency to anyone seeking such care.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

We're honoured to be part of your first experience with home support and are so pleased to know that it has been a positive one. Please know that we remain committed to providing consistent, high-quality care and supporting both of you every step of the way.


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Review from Mark H (Son of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum died in March, 2025, she was 99, bed-ridden and had developed dementure. She needed multiple care visits each day, including overnight, 7 days a week. Her care needs had progressively increased over the 3 years prior to her death, and we built up the care team over time. She had always wanted
to stay at home and end her days there, rather than go into a care home, so we needed to find carers who we could trust to not only look after her personal care needs, but also her emotional needs.
I engaged Pimelea around 9 months ago to provide addiitonal carers to work alongside other, individual carers that I employed. They were recommended by one of mum's existing carers. They fitted in with the rest of the team really well and were utterly professional, reliable, caring and warm. Many care companies just send someone to pop in for the minimum time they can get away with and then get off to their next visit. Pimelea were not like that and I would highly recommend them.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

I want to sincerely thank you for your kind and thoughtful review on the behalf of the team. It was truly a privilege for our team to care for your dear mother in her final days. Reaching 99 is such a remarkable milestone, and she was clearly a much-loved and cherished woman.


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Review from Dawn T (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's group of carers are all very friendly and polite. They are very caring and will do anything needed. They have helped us recently when he had to go into hospital and needed extra care when he came out at short notice while he felt better. They even brought flowers on my parents 65th Wedding
Anniversary which was very kind.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Thank you for the positive feedback. It was our pleasure to be there when extra help was needed, and we were honoured to celebrate your parents' incredible 65th wedding anniversary. They are a wonderful couple, and it's been a privilege to support them.


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Review from A P (Partner of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pimelea are a great company which deliver my partner great care and helpful throughout. Nothing is too much and the staff always go above and beyond eveycall and help the whole family. I cannot rate the company highly enough

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

We truly appreciate you taking the time to share such kind feedback about the care we providing. It means a great deal to know that our efforts are making a positive difference, not only for the client, but for you and your family as well.


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Review from M P (Client) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all very nice and kind. They help you with things you wouldn't have time for. The caring nurses have changed my life around. My doctor thought I would give up. Since I had the Pimelea, I want to live my life now. Bless you all.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Your satisfaction means everything to us, and it brings our team great joy to know that we have met your expectations.


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Review from I C (Client) assisted by family/friend published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and compassion shown by all members of staff.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Thank you again for sharing your experience with us. We are here for you and your family every step of the way.


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Review from Roberta J (Daughter of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted the company in August as recommended by a carer helping Mum and we needed more care and support as I was struggling and tired. I honestly cannot recommend this company highly enough for the high standards of care they continue to deliver. All the staff are caring and compassionate.
They are so friendly and communicate well with both me and Mum. They have helped and supported both me and Mum since August and they are outstanding. I receive a report via the app to inform me of care delivered at each and every visit and any concerns are relayed to me promptly. They demonstrate a high level of knowledge and skill and we feel completely safe and valued by all the team. We have never been let down and they have been able to help me at short notice when problems arise which is invaluable to both me and my Mum. Wonderful company and they deserve every bit of recognition for the high level of care they deliver at each and every visit.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Your feedback motivates us to keep up the quality of care we're known for, and it means a great deal to everyone here. We feel privileged to be part of your mum's care journey and are committed to ensuring her continued comfort and well-being.


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Review from D W (Daughter of Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pimelea have been providing care for my mum who has alzheimer's and dementia. They provide a well organised and efficient service combined with excellent staff, kindness and respectful for our Mum. All the staff are very kind, caring and helpful going above and beyond their duties. Pimelea keep me informed
of anything that they are concerned about, for example: swelling in legs, bruises or bleeding anywhere. The Pimelea carers were there very quickly when Mum fell, waiting with her for the ambulance and accompanying her to the hospital. They kept us up to date with what was happening whilst waiting with her.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Caring for your mum is a privilege, and we are honoured that you trust us with their well-being. Your appreciation for the compassion and dedication of our team is deeply valued, and I will be sure to pass along your kind words to everyone involved.


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Review from Tony K (Son of Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They offer an excellent service, always on time and always happy. They are a very caring team.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

It is truly rewarding to know that our team has made a positive impact, and your recognition of their efforts will certainly be shared with them.


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Review from Barbara K (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Thank you for your your feedback which not only motivates us but helps us continually improve the level of care we provide.


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Review from J S (Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and staff. All the staff are very kind and make me safe and turn up on time.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Thank you for your response. We value your feedback and we will continue to provide you with the compassionate care you deserve.


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Review from Hilary B (Client) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and professional care provided. Nothing too much trouble.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Thank you so much for taking the time to write a review. I am so pleased to hear you were very happy with all the care that is being provided.


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Review from D B (Client) assisted by family/friend published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pimelea are caring, compassionate and kind. They are knowledgeable in all aspects, nothing is too much trouble. Patient and understanding, helpful and considerate. Their knowledge of nursing care is excellent. They make us feel confident. The most supportive carers we have ever had. Always flexible
and prepared to go the extra mile. We could not cope without them.

Reply from Pimelea Admin, Registered Manager at Pimelea Care Services

Thank you for your response. Our team are pleased to hear that you are happy with the level of care provided.


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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Pimelea Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Pimelea Care Services is calculated as follows: ( (76 Excellents x 5) + (5 Goods x 4) + (3 Very Poors x 1) ) ÷ 84 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pimelea Care Services is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Pimelea Care Services

What Type of Services does Pimelea Care Services offer?

Pimelea Care Services offers Home Care.

How many Carers does Pimelea Care Services employ?

Pimelea Care Services employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pimelea Care Services to verify any information. View our terms and conditions. Pimelea Care Services has an Enhanced Service – more info.