Pimelea Care Services

Even on quiet days, we spend time together playing games, watching films, and laughing. My friends say they've never seen me this happy. With their help, I'm now making memories and completing my bucket list. I would highly recommend Pimelea Care Services they have truly changed my life.

Pimelea are a shining example of what a care company should be. Mum is firmly at the centre of her care and routines. Mum's complex needs are thoroughly and completely met. The owner is fully involved in her company and is visible. She also cares about her staff. I have used multiple companies for Mum and Pimelea are the best by far. The communication from the office team is the best I have known.

I would highly recommend this company of carers.

I have only been with Pimelea Care for a few months, I find them caring, polite and they help me with whatever I need. I have had no problems and I find the carers are so nice.

This company was introduced by my child's social worker and they have been marvellous on all accounts.

Avoid Pimelea Care Services at all costs. While many of the individual carers are fantastic, the manager is a completely different story. She's unprofessional, dishonest, and only seems to care about the money. When I raised legitimate concerns about one of her staff members, she terminated my care contract overnight without any effort to resolve the issue. This left me and my two young children in an impossible situation, with no care in place and no support. It's appalling that she would prioritise her company's interests over the well-being of vulnerable clients like me. To make matters worse, she has a history of hypocrisy. She previously condemned another care company for doing exactly what she's done to me. Double standards. There is a lot more I could say! The bottom line is that Pimelea Care Services doesn't care about its clients. It's all about the money and maintaining a facade. If you value your well-being and that of your loved ones, stay far, far away from this company.

This is our first exposure to home support & I would recommend this agency to anyone seeking such care.

I engaged Pimelea around 9 months ago to provide addiitonal carers to work alongside other, individual carers that I employed. They were recommended by one of mum's existing carers. They fitted in with the rest of the team really well and were utterly professional, reliable, caring and warm. Many care companies just send someone to pop in for the minimum time they can get away with and then get off to their next visit. Pimelea were not like that and I would highly recommend them.

My father's group of carers are all very friendly and polite. They are very caring and will do anything needed. They have helped us recently when he had to go into hospital and needed extra care when he came out at short notice while he felt better. They even brought flowers on my parents 65th Wedding Anniversary which was very kind.

Pimelea are a great company which deliver my partner great care and helpful throughout. Nothing is too much and the staff always go above and beyond eveycall and help the whole family. I cannot rate the company highly enough

I am very pleased with the care and compassion shown by all members of staff.

I first contacted the company in August as recommended by a carer helping Mum and we needed more care and support as I was struggling and tired. I honestly cannot recommend this company highly enough for the high standards of care they continue to deliver. All the staff are caring and compassionate. They are so friendly and communicate well with both me and Mum. They have helped and supported both me and Mum since August and they are outstanding. I receive a report via the app to inform me of care delivered at each and every visit and any concerns are relayed to me promptly. They demonstrate a high level of knowledge and skill and we feel completely safe and valued by all the team. We have never been let down and they have been able to help me at short notice when problems arise which is invaluable to both me and my Mum. Wonderful company and they deserve every bit of recognition for the high level of care they deliver at each and every visit.

Pimelea have been providing care for my mum who has alzheimer's and dementia. They provide a well organised and efficient service combined with excellent staff, kindness and respectful for our Mum. All the staff are very kind, caring and helpful going above and beyond their duties. Pimelea keep me informed of anything that they are concerned about, for example: swelling in legs, bruises or bleeding anywhere. The Pimelea carers were there very quickly when Mum fell, waiting with her for the ambulance and accompanying her to the hospital. They kept us up to date with what was happening whilst waiting with her.

They offer an excellent service, always on time and always happy. They are a very caring team.

Very satisfied.

Very happy with the care and staff. All the staff are very kind and make me safe and turn up on time.

Friendly, helpful and professional care provided. Nothing too much trouble.

Pimelea are caring, compassionate and kind. They are knowledgeable in all aspects, nothing is too much trouble. Patient and understanding, helpful and considerate. Their knowledge of nursing care is excellent. They make us feel confident. The most supportive carers we have ever had. Always flexible and prepared to go the extra mile. We could not cope without them.