Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Fareni Lifecare Thetford

stars
stars 14 August 2025
Fareni cared for my grandfather. I used the word 'cared' lightly. First full time carer neglected him and safe guarding was raised with social services. This also resulted in the police being contacted. He then had different carers from Fareni that were professional and okay for several weeks. Due to the ongoing social services involvement and safeguarding concerns the management and carers changed in a negative way. Yesterday I raised a concern as my grandfather was left upset after his lunch call. This resulted in Fareni handing back his care package with no notice. Thankfully social services sorted a new care provider immediately. Concerns that I verbally raised were never documented and management have declined to admit the truth. I would not recommend Fareni to anyone as my grandfather suffered in various ways.
Review from S P (Granddaughter of Client/Service User)