Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for SureCare East Surrey & Sevenoaks

stars
stars 20 June 2025
My wife (the service user) and myself have found the service first class. Always on time, courteous and professional. We would recommend them.
Review from Michael S (Client / Service User)
stars
stars 20 June 2025
I am very happy with all aspects of the care I receive from SureCare.
Review from S D (Client / Service User)
stars
stars 06 June 2025
SureCare provides care for my mum, and I couldn't recommend them highly enough. After 3 months in hospital, my mum required homecare after she was discharged. I wanted to do my homework on the company that would be caring for mum. From the initial conversation with one of the members of staff, to the home visit by the manager and morning visits by the carers over the last couple of months, SureCare provides absolutely everything they promise. The level of care mum receives is exemplary. The carers are never in a rush and always make time for a chat. They always arrive at the same time every morning. Arranging care for your parents is a big decision to get right. SureCare takes care of mum as well as I would.
Review from Mark S (Son of Client/Service User)
stars
stars 30 May 2025
Earlier this year my beloved Mum was diagnosed with terminal cancer, after a couple of stays in hospital, Mum's wishes were to pass away at home. Mum was discharged early April and we were provided with SureCare East Surrey & Sevenoaks to visit twice a day and help us care for her. We as a family could not have wished for kinder, caring people to look after our lovely Mum. They were respectful, looked after my Mum's dignity throughout, nothing was too much trouble. This has been such a heartbreaking time not only for my Mum but also her family. I would like to extend my heartfelt thanks to the manager and their amazing team at SureCare. Without them we would not have coped as well, thanks to them they helped make my Mum's last few days the best it could have been. I know you all only came into our lives for a very short time (6 days), but you made a big difference for my Mum and our family, for that I will be eternally grateful. I cannot recommend you highly enough. Thank you.
Review from Clare G (Daughter of Client/Service User)