SureCare East Surrey & Sevenoaks

Amherst House, 22 London Road, Riverhead, Sevenoaks TN13 2BT
Review Us
9.3 4 Reviews
  • SureCare East Surrey & Sevenoaks, Sevenoaks
SureCare East Surrey & Sevenoaks provides home care services in people's own homes.

Home care services include personal care such as help showering and going to the toilet, assistance attending appointments, help with household tasks and complex care needs.   

Trained staff care for people with dignity and respect.

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Care Provided

Types of Home Care

  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Tracy Dankert (Manager)

SureCare East Surrey & Sevenoaks Reviews (4)

9.3

SureCare East Surrey & Sevenoaks has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time SureCare East Surrey & Sevenoaks has 4 reviews.

Overall Experience

  • 4
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Date Published

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Review from Michael S (Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife (the service user) and myself have found the service first class. Always on time, courteous and professional. We would recommend them.

Reply from Tracy Dankert, Registered Manager at SureCare East Surrey & Sevenoaks

Thank you very much for your lovely review. We highly value our clients and want to support and care for them to the best of our ability, and to receive such good feedback is very important to us. To hear that all elements of our care are highly regarded is what we strive for as our customer's happiness and satisfaction that the care they are receiving is of a high level is of great importance to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all aspects of the care I receive from SureCare.

Reply from Tracy Dankert, Registered Manager at SureCare East Surrey & Sevenoaks

Thank you for this wonderful review. We hope to make a difference to the lives of the people we care for and to offer our compassion and understanding. We are honoured to look after you Thank you again. SureCare East Surrey and Sevenoaks

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Treated with Dignity

Value for Money

Review from Mark S (Son of Client) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provides care for my mum, and I couldn't recommend them highly enough.
After 3 months in hospital, my mum required homecare after she was discharged. I wanted to do my homework on the company that would be caring for mum.
From the initial conversation with one of the members of staff, to
the home visit by the manager and morning visits by the carers over the last couple of months, SureCare provides absolutely everything they promise. The level of care mum receives is exemplary. The carers are never in a rush and always make time for a chat. They always arrive at the same time every morning.
Arranging care for your parents is a big decision to get right. SureCare takes care of mum as well as I would.

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Treated with Dignity

Value for Money

Review from Clare G (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year my beloved Mum was diagnosed with terminal cancer, after a couple of stays in hospital, Mum's wishes were to pass away at home. Mum was discharged early April and we were provided with SureCare East Surrey & Sevenoaks to visit twice a day and help us care for her. We as a family
could not have wished for kinder, caring people to look after our lovely Mum. They were respectful, looked after my Mum's dignity throughout, nothing was too much trouble.
This has been such a heartbreaking time not only for my Mum but also her family.
I would like to extend my heartfelt thanks to the manager and their amazing team at SureCare. Without them we would not have coped as well, thanks to them they helped make my Mum's last few days the best it could have been. I know you all only came into our lives for a very short time (6 days), but you made a big difference for my Mum and our family, for that I will be eternally grateful. I cannot recommend you highly enough. Thank you.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for SureCare East Surrey & Sevenoaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SureCare East Surrey & Sevenoaks is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare East Surrey & Sevenoaks is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about SureCare East Surrey & Sevenoaks

What Type of Services does SureCare East Surrey & Sevenoaks offer?

SureCare East Surrey & Sevenoaks offers Home Care.

How many Carers does SureCare East Surrey & Sevenoaks employ?

SureCare East Surrey & Sevenoaks employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare East Surrey & Sevenoaks to verify any information. View our terms and conditions. SureCare East Surrey & Sevenoaks has an Enhanced Service - more info.