Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for SureCare Stoke-on-Trent

stars
stars 03 June 2025
Sure Care supported me following a prolonged hospitalisation. During my research they were the most professional and enthusiastic. They showed great flexibility in changing arrangements when my discharge from the ward didn't go to plan. During care at home - all members of the team were punctual, polite, hard-working, cheerful and efficient. They treated both myself and my possessions with care and respect. I am certain this helped me make a faster than expected recovery.
Review from P H (Client / Service User)
stars
stars 12 May 2025
I would highly recommend this provider as they have really gelled well with my Mum and have provided great care and support. Having been initially cautious about having a carer visit her home she now looks forward to the visits having created a great rapport between the carers and her. They are always happy and smiling when they visit and cheer her up as well as helping her get ready and prepare for the day. Great service from a great team.
Review from John A (Son of Client/Service User)
stars
stars 02 May 2025
An excellent company providing day care with empathy, consideration and professionalism. We were very dubious about having a new care company, but SureCare have now become very much part of our family. They are always friendly, cheerful and interested with all of our family members. A brilliant company for sure!!
Review from Liz C (Wife of Client/Service User)
stars
stars 25 March 2025
All the staff at SureCare Stoke have been wonderful and have a really caring approach. The staff seem well trained and they are polite, respectful and friendly. Would not hesitate to recommend their services based on our experience so far.
Review from D A (Daughter of Client/Service User)