Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for PentaCare (West Sussex & Hove)

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stars 11 December 2025
We've been incredibly happy with the service from Pentacare right from the word go. Great care was taken over the initial assessment and the carer provided couldn't have been better. She has been warm, friendly, tolerant of my mother's dog, efficient and knowledgeable about all care needs. I wouldn't hesitate to recommend this agency to anyone who is looking for a top class carer.
Review from Caroline E (Daughter of Client/Service User)
stars
stars 30 October 2025
They provided the urgent care that we required and it was all put in place quickly and professionally. Can't fault them at all. We now have the perfect ongoing care package that we require. Flexible, helpful and above all caring. They go above and beyond expectations.
Review from G V (Granddaughter of Client/Service User)
stars
stars 29 October 2025
We have been beyond thrilled with the service we have received from Pentacare. It is always a last resort to let a stranger in to care for a loved one and the care, attention to detail and overall quality of staff provision, knowledge and the extraordinary personalised care plan that has been created specifically for my Grandmother has made her recent health and mobility declines so much more manageable for our family. We can not thank their team enough for going the extra mile and treating My Grandmother with such kindness and dignity.
Review from Kelly K (Granddaughter of Client/Service User)
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stars 24 October 2025
I have found good value for money. Staff have been very good regarding care in all duties, on time for appointment. Made sure everything was done before leaving.
Review from R B (Wife of Client/Service User)