Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for SureCare Dartford & Gravesend

stars
stars 22 July 2025
I'm very grateful to have found Surecare to take care of my elderly Mum at home. The girls who visit her are wonderful and so friendly and helpful and kind to her., It's very easy to get in touch with them whenever I need to by text or email and they always reply immediately to accommodate extra help if I need it. My Mum loves their company and so do I. Surecare provide a professional, efficient and caring service and I'm so glad I found them.
Review from C P (Daughter of Client/Service User)
stars
stars 02 July 2025
I've been a service user of SureCare Dartford for a few months now. They are very good with personal care as well as helping around the house if there is something that you cannot do. They always try to provide a service that pleases the user to make sure that they are comfortable. The staff are friendly and committed to their jobs
Review from Beverley C (Client / Service User)
stars
stars 19 June 2025
This review spans the period since Mum started to receive daily care from SureCare in late March 2025, to date (June 2025). Mum is very happy with the level of service provided under the care agreement and enjoys a good relationship with the carers who support her. My personal experience is that the team very quickly settled in to supporting mum. When they arrive, they get on with the things mum needs them to do and any other small tasks which she needs help with. I have found the invoicing process to be efficient and accurate.
Review from Ian R (Son of Client/Service User)
stars
stars 19 June 2025
Experience compassionate and dedicated care team with a truly successful backup service. The highly trained staff provides personalised support tailored to individual needs. Choose them for a truly exceptional care experience.
Review from John H (Client / Service User)
stars
stars 23 April 2025
Surecare Dartford have been looking after my husband and we are both so happy. The manager came out and did a detaled meet and greet and wrote a personal care plan for my husband taking every into consideration. The carers are all so caring and love having a sing song with my husband and he has even been teaching them some welsh. We would happy recomend them.
Review from M J (Wife of Client/Service User)