Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Urban Group of Care

stars
stars 17 October 2025
The manager has been extremely professional, friendly and courteous from the first moment. Arranging an introduction meeting with our 90 year old mother. She developed a relationship with our mother immediately, and is clearly a very caring, empathic and knowledgable person. She manages to be kind , caring and professional. Our mother is confident to be with her and it is reassuring for us that she is with this care provider. We are new to having to use a care service, however it feels like we couldn't have made a better choice. Have nothing but praise.
Review from Adam M (Son of Client/Service User)
stars
stars 05 September 2025
Brilliant care provided, felt safe knowing my special needs were met. Having mental health and physical health issues are complexed but the understanding i received was vital to me. I had absolute confidence with the care i received. Nothing was not any trouble which helped me feel comfortable. A wonderful calm approach very professional.
Review from Jennifer S (Client / Service User)
stars
stars 29 July 2025
The manager provided at-home care to my 94 year old mother. Her main career is working at senior level in care homes. That mix of knowledge of one to one care and how group care works makes the manager an outstanding carer. My mum had complete trust in her and for good reason. The manager always offered sound advice delivered with kindness, underpinned by depth of knowledge. She carried out all my mum's care needs. She would be an asset to any care related situation. Please note the 5star 'staff' review refers to the manager specifically
Review from G M (Daughter of Client/Service User)