Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Home Instead (South Norfolk and East Suffolk)

stars
stars 21 October 2025
Home Instead South Norfolk and North Suffolk have provided exceptional support and care to my elderly mother. Mum has been listened to in her desire to maintain her independence and a responsive, respectful care plan has been agreed and implemented. We could not be happier with the service provided
by every team member and have no hesitation in recommending them to anyone seeking care at home.
Review from Sue M (Daughter of Client/Service User)
stars
stars 30 September 2025
The care that Home Instead South Norfolk and East Suffolk have provided has been a huge weight off my mind. They support not only the client but also the relatives or friends, and give reassurance that we are working together for the best outcome for the client. The carers are kind and
understanding, but also firm and resilient (makes them sound like a mattress!) and Jude and Mark provide the assurance that everything is being done professionally.
Review from S S (Power of Attorney of Client/Service User)