Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Home Instead (South Norfolk and East Suffolk)

stars
stars 21 October 2025
Home Instead South Norfolk and North Suffolk have provided exceptional support and care to my elderly mother. Mum has been listened to in her desire to maintain her independence and a responsive, respectful care plan has been agreed and implemented. We could not be happier with the service provided by every team member and have no hesitation in recommending them to anyone seeking care at home.
Review from Sue M (Daughter of Client/Service User)
stars
stars 30 September 2025
The care that Home Instead South Norfolk and East Suffolk have provided has been a huge weight off my mind. They support not only the client but also the relatives or friends, and give reassurance that we are working together for the best outcome for the client. The carers are kind and understanding, but also firm and resilient (makes them sound like a mattress!) and Jude and Mark provide the assurance that everything is being done professionally.
Review from S S (Power of Attorney of Client/Service User)