Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Smithridge Homecare Hereford and Worcester

stars
stars 24 November 2025
My Mum has been receiving care from the team for a year. Office staff are always on hand and quick to respond when extra help is needed, or in an emergency. They have advised me along the way regarding measures for keeping Mum safe, including the use of a pendant alarm. The carers have taken the time to get to know Mum and her daily routine, and update the help that is needed as they go. They listen when she's feeling low and help with anything around the house that Mum struggles with. They are punctual and attentive, and add a sense of humour to the mix, when appropriate. I'm always kept updated with any concerns or queries that the carers have on their visits, which gives me peace of mind. Both Mum and I get on well with the carers. It's all about teamwork, and there's nothing that needs to be changed. Mum is being very well looked after, and I'm happy to continue with this lovely team.
Review from S P (Daughter of Client/Service User)
stars
stars 19 November 2025
Excellent service they are always there to help and listen to yours needs and do there upmost to for fill your request.The staff are attentive and focused on what needs to be done and really friendly.
Review from Anthony M (Son of Client/Service User)
stars
stars 19 November 2025
I find Karen and jade very helpful if we have a problem They go above and beyond to help if we need a carer to come in at short notice they will shuffle the rota around I don't have any issues We as a family have been with Karen and jade for nearly 4 years Great job They do
Review from S G (Client / Service User)
stars
stars 18 November 2025
Pleasant, kind service, with a few laughs as well.
Review from Marion W (Client / Service User)