Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Overall Experience:  stars

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Latest Reviews for Premier Haven Ltd

stars
stars 23 March 2026
I contracted Premier Haven for daily support during my eight-week bed-rest recovery. I chose them because they truly understood my needs. During the assessment, they didn't just tick boxes-they helped me understand what support I would require, which was invaluable as this is my first time in such a
situation. They encouraged me to check with the NHS/physio/ortho teams about the right level of home support and showed genuine concern about doing things properly. They were also flexible, offering to split visits so I wouldn't pay for unnecessary time. After the assessment, they regularly checked in, and thanks to their guidance I secured an emergency NHS appointment. They've now supported me for a couple of weeks, sometimes twice daily. She is kind, attentive, and always checks how I prefer things done. Our dynamic works very well, and I trust I can count on her even in emergencies.
Review from Larissa M (Client / Service User)