Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Overall Experience:  stars

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Latest Reviews for Alters Care Agency

stars
stars 22 December 2025
Since the swap to the new carer, mum has been much happier, able to communicate more effectively & play games. Dad has also appreciated his helpfulness. Mum definitely seems brighter overall.
Review from Jan R (Daughter of Client/Service User)
stars
stars 18 December 2025
I thoroughly recommend this Care Agency. The staff were exemplary and cared for my husband four times a day for over 18 months . They were very professional showing compassion, kindness and patience throughout and were honest, trustworthy and caring. This resulted in them forming a very special bond not only with my husband but with all the members of my family as well. I have no hesitancy in recommending Alters Care Agency to care for their loved one.
Review from Glynis N (Wife of Client/Service User)
stars
stars 18 December 2025
They are excellent at their job and they are very polite and respectful. They also ask if there is anything else they can do. They are always on time and they always make sure my husband is comfortable in bed. We look forward to them coming and we are relaxed and at ease when they are here.
Review from D D (Wife of Client/Service User)