What Type of Services does Alters Care Agency offer?

Alters Care Agency offers Home Care.

How many Carers does Alters Care Agency employ?

Alters Care Agency employs 38 carers.

Alters Care Agency, 4 Church Street, Stratford, London E15 3HX

Alters Care Agency

4 Church Street, Stratford, London E15 3HX

9.0 3 Reviews

Care Provided by Alters Care Agency

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: £24 – £27
Weekly Live-in Care Fees: £1400 – £1530

These prices are only a guideline, please contact Alters Care Agency to find out the exact price for your requirements.

Contact Alters Care Agency to get a personalised quote.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Explain these funding types

Contact Alters Care Agency to get a personalised quote.

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Alters Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Alters Care Agency is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for Alters Care Agency is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Alters Care Agency Reviews (3)

9.0

Alters Care Agency has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Alters Care Agency has 3 reviews.

Order by:

Total of 3, showing 1-3

Review from Jan R (Daughter of Client) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Since the swap to the new carer, mum has been much happier, able to communicate more effectively & play games. Dad has also appreciated his helpfulness. Mum definitely seems brighter overall.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Glynis N (Wife of Client) published on 18 December 2025 Submitted via Website • Report

I thoroughly recommend this Care Agency. The staff were exemplary and cared for my husband four times a day for over 18 months . They were very professional showing compassion, kindness and patience throughout and were honest, trustworthy and caring. This resulted in them forming a very special bond

not only with my husband but with all the members of my family as well.

I have no hesitancy in recommending Alters Care Agency to care for their loved one.

Review from D D (Wife of Client) published on 18 December 2025 Submitted via Website • Report

They are excellent at their job and they are very polite and respectful. They also ask if there is anything else they can do. They are always on time and they always make sure my husband is comfortable in bed. We look forward to them coming and we are relaxed and at ease when they are here.