Holywell Care Services (Preston and Morecambe) in Lancashire | 2 Home Care Providers

Review of
Holywell Care Services (Morecambe)
from Pauline W (Client) published on 20 February 2026 Submitted via Postal Card • Report

Overall Experience

Overall experience is good. Most carers are good; some lack practical experience. Some could do with better bedside manner.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for your honest feedback. We're pleased to hear your overall experience has been good, and we appreciate you taking the time to share your comments.

We understand your concerns. This is something we take seriously, and we will use your feedback to strengthen support, training, and supervision so that the standard of care remains consistently high across the team.

Thank you again for helping us improve.

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Review of
Holywell Care Services (Morecambe)
from Barrie H (Husband of Client) published on 20 February 2026 Submitted via Postal Card • Report

Overall Experience

The staff are excellent, very hardworking, reliable and punctual.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your kind review.

We're really pleased to hear that you've found our staff to be excellent, hardworking, reliable, and punctual. The team will be delighted to hear your feedback, as they take a lot of pride in providing consistent and dependable care.

Thank you again for taking the time to share this.

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Review of
Holywell Care Services (Morecambe)
from Mike P (Son of Client) published on 20 February 2026 Submitted via Postal Card • Report

Overall Experience

I am more than satisfied with the service provided. The carers are very good and treat my mother with thought and respect, particularly the main carer. Last week, my mother had a fall and was found by the main carer, who responded positively by calling for an ambulance.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you very much for your kind review.

We're really pleased to hear that you are more than satisfied with the service, and that our carers treat your mother with the thought and respect she deserves, especially her main carer.

We're also sorry to hear about your mother's fall, but we're glad she was found quickly and that the carer acted promptly by calling an ambulance. Responding calmly and responsibly in situations like this is so important, and we're grateful you felt reassured by the support provided.

Thank you again for taking the time to share your feedback.

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Review of
Holywell Care Services (Morecambe)
from Mary W (Client) published on 20 February 2026 Submitted via Postal Card • Report

Overall Experience

All the carers have been supportive and non-judgmental. My angels.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your lovely review.
We're genuinely touched by your words, and we're so pleased to hear that you felt supported, understood, and never judged. Our carers put their hearts into what they do, and being called your "angels" will mean the world to them.

Thank you again for taking the time to share this.

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Review of
Holywell Care Services (Morecambe)
from Lynnda C (Client) published on 17 February 2026 Submitted via Website • Report

Overall Experience

I am quite happy with the attention I receive from most of the ladies. I do not like it if the ladies talk in their native tongue or use their phones. Other than this and timing issues which I presume will be further down the review, and will answer them then. Basically things are okay as we go into

the 3rd year.
As timing not mentioned I've returned to main content. The time has changed somehow without my agreement. began at 10am and after about 3mths went to 10.30am. From there it over to 11am and now we see to be at 11.15am I would still like 10am. The day for me is very short using this time. Please try and put me back to 10am

THANK YOU TO ALL.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for sharing your thoughts and feedback. I'm glad to hear that, overall, you are happy with the care and attention you receive.

Regarding the timing, I completely understand your preference for a 10:00 am start. We will review the schedule as a slot becomes available and do our best to accommodate this so your day feels more comfortable.

We also appreciate your comments about the use of phones and speaking in other languages. We will remind staff to be mindful of this, to ensure your visits are as pleasant as possible.

Thank you again for taking the time to share your feedback. Your comfort and satisfaction are very important to us.

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Review of
Holywell Care Services (Morecambe)
from J K (Husband of Client) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

The carers are really friendly and efficient. Couldn't ask for better. A bit more communication from the office would be good when things are not going to plan or when things change, as our days revolve around the times the carers come, i.e., meal times and medication times.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your feedback. We're delighted to hear that you find our carers friendly and efficient - we'll be sure to pass your kind words on to them.

We also appreciate your comments about communication from the office. We understand how important it is to keep you updated, especially when plans change, and we'll make sure to work on keeping you better informed so that your day runs smoothly.

Thank you again for taking the time to share your thoughts - your feedback really helps us improve.

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Review of
Holywell Care Services (Morecambe)
from Barbara D (Wife of Client) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

All the carers are very caring, work hard, and all the carers smell very nice. The men have a shave and the ladies with perfume. Very kind and caring, and I am happy with the service given to my husband.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share your kind words. We are delighted to hear that you are happy with the care your husband is receiving.

Your feedback means a lot to our team, and I'll be sure to pass on your lovely comments to all the carers. They work hard every day to ensure the people we support feel comfortable, cared for, and valued, and it's wonderful to know their efforts are appreciated.

Thank you again for your kind words.

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Review of
Holywell Care Services (Morecambe)
from Howard G (Brother of Client) published on 11 February 2026 Submitted via Website • Report

Overall Experience

Holywell Care services have been proving my Sister with care since March 2025 and my dealings with them have been exceptional, they carryout there duties as required and also watch over my sister and in the event they have any concerns they do not hesitate you contact me. I have dealt with both Jeanette

and Adrian both from Holywell and i have found them to be very helpful and always come across as people that care about what they do. A pleasure to deal with.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share your experience. We're delighted to hear that your sister's care has been going well and that you've felt supported throughout.

It's wonderful to know that Jeanette and Adrian have been helpful and that their dedication and care have made a positive difference. Your kind words mean a lot to the team and reinforce the values we strive for every day.

We truly appreciate your feedback and look forward to continuing to provide the best care for your sister.

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Review of
Holywell Care Services (Morecambe)
from N C (Daughter of Client) published on 6 February 2026 Submitted via Website • Report

Overall Experience

The staff looking after my Dad are caring, professional and provide a service which looks after his needs including administering his medication, looking after his personal needs, while making sure his dignity is maintained.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for your lovely review.

We're really pleased to hear that our team are taking such good care of your Dad and supporting him with his medication and personal care, while always respecting his dignity. Thank you for trusting us with his care.

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Review of
Holywell Care Services (Morecambe)
from Elizabeth J (Daughter of Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Holywell supported my parent living independently with dementia for over a year. The staff are kind, friendly and always worked hard to give my parent the care they needed- not always an easy job but they did it with grace and good humour.
I was given access to the app where care visits and notes

were recorded. This gave me good peace of mind knowing I could check how visits had gone. I live far away so peace of mind is invaluable, especially when there is a lot of trust involved around providing care for a vulnerable person. The care package was adapted as required as time (and dementia) progressed and Holywell were always happy to help problem solve.
I have had many interactions with the office team and managing staff and have always found them friendly and willing to help problem solve, going above and beyond at times to help. The carers I had the pleasure to meet were all hardworking and a credit to Holywell. My parent was in good hands and I would recommend Holywell.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you very much for your kind review.
We're really pleased to hear that your parent felt well supported and that our carers and office team were able to provide the care and reassurance you needed. It's especially nice to know the app helped give you peace of mind while living at a distance.
Your kind words about both the carers and the office team will be shared with them, as they will truly appreciate the recognition.
Thank you again for your trust and recommendation. It means a lot to us.

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Review of
Holywell Care Services (Morecambe)
from Hannah M (Client) published on 21 January 2026 Submitted via Website • Report

Overall Experience

The care I've received has been excellent. Staff are kind and most importantly understanding of me and my needs. I've received care for around two years now whilst I'm at university and I can confidently say I'd have more than likely dropped out by now without the care they've provided. I'd also like

to note that when it came to my autism the office have been truly fantastic in catering towards me by sending me the rota in advance when possible and by trying to keep the person who visits me consistent (which at this point I've built a relationship with her that truly makes the difference in my week) but even when it's been someone else they've been kind and set me at ease no matter what.

I'm grateful to everyone who's had a part of my care and I truly recommend these guys.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your kind words. We're really pleased to hear that the care you've received has made such a positive difference, especially while you've been at university. It's wonderful to know that our team has been understanding and supportive, and that the effort to keep your routine consistent has helped you feel comfortable. We truly appreciate your recommendation and will continue to do our best to support you. Thank you again for sharing your experience.

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Review of
Holywell Care Services (Morecambe)
from Martyn H (Son of Client) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Excellent care provided by Holywell for my father. Carers are kind, friendly and very professional. They go the extra mile when issues arise and monitor for early signs of any health issues. This has been reassuring as frailty increases. Many thanks

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share this kind feedback. We're really pleased to hear that your father has been well supported and that our carers have provided kind, professional care.

It means a great deal to us to know that our team's attentiveness and willingness to go the extra mile has been reassuring for you, especially as your father's needs change. Your words will be shared with the carers involved, as feedback like this truly motivates and encourages them.

Thank you again for your trust in Holywell Care Services.

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Review of
Holywell Care Services (Morecambe)
from Lisa J (Grandmother of Client) published on 19 January 2026 Submitted via Website • Report

Overall Experience

Holywell's have been involved with the care of my grandson for a good couple of years now and I don't know what we would do without their help because they ease so much pressure from off our shoulders, they are easy to talk to and very approachable, my grandson's carer has become like a valuable part

of the family and my grandson's absolutely adores her and we have so much trust in her and now my grandson's absolutely adores is safe and sound when in her care. She is very professional, reliable and a lovely friendly lady. We have complete faith and trust in this company

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share such a thoughtful and kind review. We are truly grateful for your continued trust and support over the years.

It means a great deal to us to hear how positively our support has impacted your family and, most importantly, your grandson. Knowing that his carer has become such a valued and trusted part of your family is incredibly rewarding, and we are pleased to hear how safe, supported, and happy he feels in her care.

Your kind words about our team's approachability, professionalism, and reliability are very much appreciated and will be shared with the carer involved. Thank you again for your confidence in Holywell Care Group.

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Review of
Holywell Care Services (Preston)
from Frankie W (Friend of Client) published on 15 January 2026 Submitted via Website • Report

Overall Experience

I worked as a PA for one of your service users for the last 12 months .
Whenever we needed extra help or a last minute call , the co ordinator Simon and the girls couldn't do enough to accommodate this .
The girls who I came into contact with were experienced, compassionate and understood my clients

needs and the care was person centred around her , she became very fond of them all.
During the last few weeks of her life she needed 24 hour care , and Holywells stepped in again to do overnights and film in the gaps .
The co ordinator made this difficult time so much easier for us by accommodating all our needs effortlessly it really was refreshing to see how this company worked to give great care , sometimes at short notice .
I can't thank you enough for working with us all to deliver great care to a wonderful client

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)Thank you so much for taking the time to share such a thoughtful and heartfelt review.

We are truly grateful for your kind words about the support provided over the past year. It means a great deal to hear that our coordinator, Simon, and the wider team were able to respond quickly and flexibly when additional support was needed, especially at short notice. Your recognition of the carers' experience, compassion, and person-centred approach is very much appreciated and will be shared with the team.

Thank you once again for trusting us to work alongside you in delivering care to someone who was clearly very special. Your feedback is sincerely valued.

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Review of
Holywell Care Services (Morecambe)
from S J (Client) assisted by family/friend published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

Overall, the ladies coming into my home for care and support are excellent once they have been here several times. Regarding the staff in the office, they can be a bit lax in letting me know if there has been a time change or a different person coming; therefore, I am not aware of what times someone

is going to land. I usually follow the rota, so if there is any change, please will you ring me to let me know.
The ladies are polite, good communicators, dedicated to their work here and fully trustworthy.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you very much for taking the time to share your feedback with us.

We are delighted to hear your positive comments about the carers who support you. It is reassuring to know that you find them polite, trustworthy, dedicated, and good communicators, and we will certainly share your kind words with the team.

We also appreciate you highlighting the importance of being kept informed about any changes to visit times or carers. We understand how helpful it is to be aware of this in advance, we are sorry for any uncertainty this may have caused. Your feedback is valued, and we will take it on board to further strengthen our communication so that you feel fully informed and reassured at all times.

Thank you again for your honest and constructive review. Your input helps us continue to improve and deliver a service that meets your expectations.

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Review of
Holywell Care Services (Preston)
from Colette T (Sister of Client) published on 14 January 2026 Submitted via Website • Report

Overall Experience

On behalf of the family I have only praise for the service provided to our family member over several years. Any concerns have been dealt with efficiently promptly and honestly. Recently requirements have been increased steeply and this has been accommodated at very short notice. Family and friends

have been assured knowing how responsive they have been. We can't name individual members of staff who have excelled but Simon (manager I think) has been particularly attentive to the needs of our family member. We could t have done this without you all. A huge thank you!

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)Thank you so much for taking the time to share such kind and thoughtful feedback.

We are truly grateful for your praise and for the trust you have placed in us over the years. It means a great deal to know that our support, particularly during times when care needs increased significantly, has helped reassure you, your family, and friends. Ensuring concerns are addressed promptly, openly, and with care is something we take very seriously.

Your kind words about the team as a whole will be shared with everyone, and we will of course pass on your special mention to Simon. He, along with the wider staff team, is deeply committed to providing responsive and compassionate care.

Thank you once again for your appreciation. It has been a privilege to support your family member, and your feedback is sincerely valued by us all.

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Review of
Holywell Care Services (Morecambe)
from Adele A (Niece of Client) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Excellent service! The staff are very helpful and friendly. They care and they listen to the specific needs of the individual, and to the concerns from family. Communication is good and response is swift.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for your kind feedback. We are really pleased to hear that you're happy with the support and communication from the team. We appreciate your trust and will keep doing our best. If you ever need anything, please feel free to get in touch.

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Review of
Holywell Care Services (Preston)
from P M (Son of Client) published on 4 November 2025 Submitted via Website • Report

Overall Experience

From first contact Holywell have been professional and courteous. We chose them on the basis of the reviews and initial engagement and have been very satisfied. They have been caring for our parents for 7 weeks and already we have seen breakthru in a very challenging situation due to the sensitivity,

compassion & teamwork of the carers & senior care coordinator.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)Thank you so much for your kind words! We're really pleased to hear that you've been happy with the care and support we've provided for your parents. It's great to know that the team's compassion and teamwork have made a difference in such a challenging situation. We truly appreciate your trust in us, and we'll continue to do our best to provide the highest standard of care.

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Review of
Holywell Care Services (Morecambe)
from Lauren H (Mother of Client) published on 10 October 2025 Submitted via Website • Report

Overall Experience

They are just simply brilliant in everyday. Right from the office staff to the staff themselves. A big thank you from me. They are really experienced and caring also understanding. Having a professional company makes all the difference.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your lovely feedback! We're really pleased to hear you're happy with the care and support we've provided. It's great to know that our team, from the office staff to the carers, have made a positive difference. Your kind words mean a lot to us. If you ever need anything else, please don't hesitate to get in touch. Thanks again!

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Review of
Holywell Care Services (Morecambe)
from J C (Next of Kin) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

This company are amazing, we work together in giving correct care. They call me to let me know if she needs anything. They go above and beyond the company. I've had dealing with lots of companies but I truly believe this is the best out there.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your kind words! We truly appreciate your trust in us and are grateful for the opportunity to work together in providing the best care. Communication and going the extra mile are at the heart of what we do, and it's wonderful to hear that our efforts have made a positive impact. Your support means the world to us, and we look forward to continuing to provide the best service possible!

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Home Care Providers Owned by Holywell Care Services (Preston and Morecambe) in Lancashire

Holywell Care Services (Preston and Morecambe) Locations in Lancashire (2)

Holywell Care Services (Preston and Morecambe) Reviews in Lancashire (46)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

Holywell Care Services (Preston)

Holywell Care Services (Morecambe)

Holywell Care Services (Preston)

Holywell Care Services (Morecambe)

Holywell Care Services (Preston)

Holywell Care Services (Morecambe)

Holywell Care Services (Morecambe)

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