Home Care Providers Owned by Holywell Care Services (Preston and Morecambe) in Lancashire

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Holywell Care Services (Preston and Morecambe) in Lancashire

Only the locations & reviews in Lancashire for Holywell Care Services (Preston and Morecambe) are showing below.

View the details of all 2 locations (with 28 reviews) owned by Holywell Care Services (Preston and Morecambe)

Holywell Care Services (Preston and Morecambe) Locations in Lancashire (2)

 

2 Home Care Providers owned by Holywell Care Services (Preston and Morecambe) in Lancashire

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Holywell Care Services (Preston)

293 New Hall Lane, Preston PR1 5XE 

9.6 13 reviews
"Really lovely service. Staff are great at giving me just enough support to do things, without always doing it for me. They show up on time…"   Read all 13 reviews

Holywell Domiciliary Care Services enables people with dementia, learning disabilities, mental health conditions, physical disabilities and others to live independently in their own home with support. The home care service received a 'Good' rating… Read more about Holywell Care Services (Preston)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26 / hour
Holywell Care Services (Morecambe)

135 Balmoral Road, Morecambe LA3 1HJ 

9.2 15 reviews
"This company are amazing, we work together in giving correct care. They call me to let me know if she needs anything. They go above and…"   Read all 15 reviews

Holywell Care Services offers quality home care services to elderly people, those with physical disabilities, dementia, eating disorders and others who need some support to live independently in their own home. The domiciliary care service received… Read more about Holywell Care Services (Morecambe)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26 / hour

Holywell Care Services (Preston and Morecambe) Reviews in Lancashire (28)

9.4
Holywell Care Services (Preston and Morecambe) has a Group Review Score of 9.4 (9.407) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Holywell Care Services (Preston and Morecambe) must have a Review Score.

Overall Experience

  • 9
  • 8
  • 1
  • 2
  • 0

Date Published

28
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2
26
2
Review of

Holywell Care Services (Morecambe)

from J C (Next of Kin) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company are amazing, we work together in giving correct care. They call me to let me know if she needs anything. They go above and beyond the company. I've had dealing with lots of companies but I truly believe this is the best out there.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you so much for your kind words! We truly appreciate your trust in us and are grateful for the opportunity to work together in providing the best care. Communication and going the extra mile are at the heart of what we do, and it's wonderful to hear that our efforts have made a positive impact. Your support means the world to us, and we look forward to continuing to provide the best service possible!

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Review of

Holywell Care Services (Preston)

from J C (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the help I am given, thank you, particularly the one who comes most times.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for taking the time to share your feedback. We're delighted to hear that you are happy with the help you've received, especially from the staff member who visits most frequently. Your satisfaction means a lot to us, and we're glad to know our efforts are making a positive difference. Thank you once again.

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Review of

Holywell Care Services (Morecambe)

from P M (Client) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have no complaints with my care, very nice people.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for your feedback! We're delighted to hear that you had a positive experience with our team. If there's anything more we can do for you, please don't hesitate to let us know.

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Review of

Holywell Care Services (Preston)

from L C (Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely service. Staff are great at giving me just enough support to do things, without always doing it for me. They show up on time and are enthusiastic to get started. I really love how they fold my laundry the particular way I like. I like having the same team each week and most of the time
I've had the same carer come, which is pretty good for the agency.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for your wonderful feedback. We're delighted you're pleased with our service, and we appreciate your comments on our punctuality, enthusiasm, and consistent staffing. It's great to hear that the personalized touch, like folding your laundry the way you prefer, has made a difference. We look forward to continuing to serve you.

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Review of

Holywell Care Services (Preston)

from S D (Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the carers coming, they are all very kind and I enjoy their help and company - they help me with all my problems and any task that I need. I enjoy going shopping with them. They are all very kind and helpful.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your lovely review! We're delighted to hear that you appreciate the kindness and assistance of our carers. It's great to know they are able to help you with your tasks and make your shopping trips enjoyable. Your feedback is very valuable to us, and we'll be sure to pass along your compliments to the team.

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Review of

Holywell Care Services (Morecambe)

from I S (Client) assisted by family/friend published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff try very hard to please, but because the management vary the times of my visits, it makes it hard for me as I can't plan my day. I find it difficult to cope as I've had a stroke. However, the staff try their best to come at a time that suits me. Some members of staff are more helpful than
others.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for your feedback. We appreciate your acknowledgement of our staff's efforts and will continue to strive for consistency.

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Review of

Holywell Care Services (Morecambe)

from R D (Client) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carer, has treated me with much respect and kindness. Always greeted with a smile. Carer is very tidy and always replaces everything back as it was.
Find all carers very easy to talk to and always keep busy. All the carers are lovely and caring.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

That's wonderful to hear! Thank you so much for taking the time to share your experience. We're delighted that our carer has been able to provide you with the respect, kindness, and support you deserve. Your feedback means a lot to us, and we'll be sure to pass along your kind words to our team.

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Review of

Holywell Care Services (Preston)

from Jonathon B (Friend of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were amazing.
She offered me lots of cups of tea and was very accommodating. Such a value to your company. The value of the company is very good and I wish there were more like her and her team.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our manager and team. Your feedback means a lot to us, and we'll be sure to pass along your appreciation to the entire team.

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Review of

Holywell Care Services (Morecambe)

from R H (Client) assisted by family/friend published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory start to care from Holywell.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you so much for your positive feedback! We're delighted to hear that you had a satisfactory start to your care journey with Holywell. Our team strives to provide exceptional service, and it's great to know that we're meeting your expectations.

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Review of

Holywell Care Services (Preston)

from J H (Client) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Holywell Domiciliary Care Services as a service user since November 2021. Overall, I am very happy with the service I receive. My carers really do try their very best, and I feel they genuinely do care. Thank you for asking me, my opinion, it means a lot.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you immensely for taking the time to share your experience with Holywell Domiciliary Care Services. We're incredibly grateful to have had the privilege of supporting you since November 2021. It brings us immense joy to hear that you are very happy with the service you receive and that our carers genuinely care for you. Your satisfaction and well-being are at the heart of everything we do, and your feedback means the world to us.

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Review of

Holywell Care Services (Preston)

from P B (Client) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far the carers are excellent. Some of them go the extra mile for me. The only thing is that I do not always get my favourite carers which I understand. They send me my favourite carers when they are available.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your kind words! We're happy to hear that our carers have been providing excellent support, and we truly appreciate your understanding regarding the availability of your favourite carers. Rest assured, we always strive to match you with the best possible caregivers, and we're glad to hear that some of them have gone the extra mile for you. Your satisfaction and well-being are our top priorities, and we'll continue to do our best to ensure you receive the quality care you deserve.

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Review of

Holywell Care Services (Preston)

from R H (Wife of Client) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care provided by Holywell Domiciliary Care Services. My husband has the same team of carers which I find important in providing trust and continuity. They are professional and caring always willing to help. The areas they use are always left clean and tidy.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thanks indeed for your positive feedback regarding the care provided by Holywell Domiciliary Care Services. Our team takes great pride in being both professional and compassionate, and it is heartening to hear that they have demonstrated these qualities consistently. Maintaining cleanliness and tidiness in the areas we serve is a priority for us, and we are pleased to learn that our efforts in this regard have been noticed and appreciated. Your kind words inspire us to maintain our high standards of service. If there is anything further we can assist you with, please do not hesitate to reach out.

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Review of

Holywell Care Services (Preston)

from S O (Sister-in-law of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We get care for three family members from Holywell, we have been with Holywell Domiciliary Care Services Preston for years. All The carers are brilliant, caring and very professional, nothing is too much trouble for them. Our regular carers are like family and my sisters and brother got so used to them.
The office staff always answer any queries I may have quickly, we have been with other companies in the past and I can say Holywell are one of the best out there. I would recommend them to family and friends.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for your heart-warming review. We're honoured to have provided care for your family members for many years. Your kind words about our compassionate and professional carers and responsive office staff mean a lot to us. We're grateful for your trust and recommendation. Please don't hesitate to reach out if you need anything. We're here for you and your family every step of the way.

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Review of

Holywell Care Services (Morecambe)

from F P (Client) assisted by family/friend published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The care overall was good but the management was appalling. The carers never stayed for the half an hour morning and night, no longer than 20 minutes were spent with me which is disgraceful considering I am having to pay for the half an hour.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for taking the time to share your feedback with us. We're glad to hear that you found the care provided to be satisfactory overall. However, we deeply apologise for the inconvenience you feel that has caused. Ensuring that our carers adhere to the allocated time slots is a priority for us. Your concerns have been forwarded to our management team, please rest assured that we are committed to delivering the level of service that you expect and deserve, and we are actively working to address and rectify these issues to provide a better experience for our clients. If there's anything further, we can assist you with, please don't hesitate to reach out to us directly.

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Review of

Holywell Care Services (Preston)

from M M (Client) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers apply themselves wholeheartedly to the task in mind. Nothing is too menial and it is really service with a smile. They are not full of their own importance because their education is of the highest standard and don't regard the task beneath them. I would happily recommend them to potential
service users and am really grateful for their input!

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your glowing review! We greatly appreciate your kind words about our carers and their dedication to providing exceptional service. It's wonderful to hear that you've noticed their wholehearted commitment and willingness to tackle any task with a smile. We take pride in maintaining high standards of education and professionalism among our team, ensuring that every task, no matter how small, is approached with care and attention. Your recommendation means a lot to us and we're truly grateful for the opportunity to serve you.

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Review of

Holywell Care Services (Morecambe)

from Tracy B (Mother of Client) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holywell provides excellent, person-centered support for my son, in his own home, enabling him to live as independent a life as possible.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thanks a bunch for dropping such a lovely review! We are absolutely happy to hear that you're pleased with the person-centered support Holywell provides for your son. Our goal is to empower individuals to live as independently as possible while receiving the necessary support. We truly appreciate your feedback and trust in our services.

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Review of

Holywell Care Services (Preston)

from P M (Mother of Client) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holywell are very good people. Their care service is excellent. They are very good for my son. Other people that I know, I tell them about Holywell, they are very good and excellent. They do everything for you and my needs too. Thank you very much.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for your glowing review of Holywell's excellent care service for your son. We greatly appreciate your kind words and are thrilled to hear that you've been satisfied with our support. We truly appreciate that you've been sharing your positive experiences with others about Holywell. Your recommendations mean a lot to us, and we're committed to continuing to meet your needs.

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Review of

Holywell Care Services (Morecambe)

from Pauline W (Client) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are lovely, some more capable than others, but all willing to help.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for your feedback. We're glad you found our carers helpful. We're committed to providing excellent care and look forward to serving you further.

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Review of

Holywell Care Services (Preston)

from M G (Client) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy with care provided.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your kind words! We're happy to hear that you were happy with the care provided. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is our priority!

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Review of

Holywell Care Services (Morecambe)

from M P (Daughter of Client) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers are generally good. New carers have a lack of training and are sent without introduction.
Large turnover of staff. Scheduling is all over the place.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for taking the time to share your feedback with us. We appreciate your input as it helps us improve our services. Our clients are always our top priority, and we're actively working to address this issue. Rest assured, we are committed to implementing necessary improvements to better meet your needs and expectations. Thank you once again for choosing us.

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Awards / Recognitions (1)

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Holywell Care Services (Preston and Morecambe) in Lancashire

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