Holywell Care Services (Morecambe)

135 Balmoral Road, Morecambe LA3 1HJ
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9.6 34 Reviews
  • Holywell Care Services (Morecambe), Morecambe
Holywell Care Services offers quality home care services to elderly people, those with physical disabilities, dementia, eating disorders and others who need some support to live independently in their own home.

The domiciliary care service received a 'Good' rating from Care Quality Commission inspectors in February 2018.

Individuals receiving care and their families told inspectors they had a team of regular carers with whom they had built up good relationships.

Trained, caring staff make every effort to ensure those receiving personalised care are treated with respect.

Home care services include personal care, shopping, companionship, medicine reminders and household tasks.

Holywell Care Services' TDDI service provides specialized, nurse-led care for individuals with conditions such as Epilepsy, MS, Parkinson’s, Alzheimer’s, and TBI. Tailored care packages focus on clinical needs, promoting independence, dignity, and quality of life. Expert, compassionate support empowers clients to live confidently and securely in their own homes.

Holywell Care Services is pleased to introduce Crisis Interventions & Parenting Support (Children and Families Community Care). This service provides timely crisis intervention and tailored parenting support to families in need, focusing on enhancing community well-being and resilience. Operating in Preston, Lancaster, and Morecambe, with plans to expand to Manchester and Liverpool, the initiative aims to collaborate with schools and local organizations to offer crucial support to children and families. For more information or referrals, please contact directly.
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Care Provided by Holywell Care Services (Morecambe)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Medication Assistance (Intravenous)

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25
  • Weekly Live-in Care Fees: from £2100

These prices are only a guideline, please contact Holywell Care Services (Morecambe) to find out the exact price for your requirements.

Contact Holywell Care Services (Morecambe) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Holywell Care Services (Morecambe) to get a personalised quote.

Good to Know

Person in Charge

  • Rudo Gunduza (Registered Manager)

Holywell Care Services (Morecambe) Reviews (34)

9.6

Holywell Care Services (Morecambe) has a Review Score of 9.6 (9.588) out of 10, based on 27 reviews in the last 2 years.
Over all time Holywell Care Services (Morecambe) has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holywell Care Services (Morecambe)
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Total of 34, showing 1-20
Review from K H (Mother of Client) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are understanding, confident and welcoming. They manage my son and help him to develop further social skills and practical skills such as personal care. The confidence seen so far has been lovely to watch grow.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for sharing this. It's wonderful to hear how your son's confidence and skills are growing. We're so pleased that our team can support him in a way that makes a real difference every day.
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Review from James G (Client) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find your carer to be happy and look forward to her visits. She is like a breath of fresh air.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your kind words. We're delighted to hear that your carer brings positivity and joy to your visits. It's wonderful to know her support is making a real difference and brightening your day.

We really appreciate you taking the time to share your feedback.
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Review from Ian A (Client) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holywell are really heloful in every way possible, they're kind, helpful, trustworthy and supportive. My life has changed for the better, and I wouldn't know what I'd do without them all. Thank you ever so much for your help!
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your kind words. We're truly delighted to hear that our support has made a positive difference in your life.

It means a lot to know that you feel supported, valued, and able to rely on our team. Your feedback is very much appreciated and encourages us to continue providing the best care we can.

Thank you again for taking the time to share this.
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Review from Tracey B (Mother of Client) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holywell have supported my son, who has a diagnosis of Autism and LDs, since February 2020. My son's support workers are professional, proactive, kind and consientious and we have a very good relationship with the care coordinator and manager. With Holywells' support, my son is living an independent,
fulfilled and happy life in his own home. My son's support network is based on mutual respect and trust. I would not hesitate to recommend Holywell Care Service to others.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for sharing your experience. We're delighted to hear that your son is happy, independent, and thriving with our support.

It's wonderful to know that our team has made a positive difference and that you feel supported and confident in the care we provide. Your kind words about our staff, care coordinator, and manager mean a lot to us.

We really appreciate your trust and recommendation, and it's heartening to hear that the relationship we've built with your family is based on respect and understanding.
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Review from Pauline M (Client) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I get on with all my carers. No complaints.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for your lovely feedback.

We are so pleased to hear that you get on well with all your carers and that you are happy with the support you receive. It means a great deal to us to know you feel comfortable and well supported.
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Review from Michael B (Client) assisted by family/friend published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is excellent, and any issues are addressed in a timely manner.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)We are really pleased to hear that you are happy with the care provided and that any concerns have been dealt with promptly. Your comments mean a great deal to the team, and we truly appreciate you taking the time to share your experience.
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Review from Pauline W (Client) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience is good. Most carers are good; some lack practical experience. Some could do with better bedside manner.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for your honest feedback. We're pleased to hear your overall experience has been good, and we appreciate you taking the time to share your comments.

We understand your concerns. This is something we take seriously, and we will use your feedback to strengthen support, training, and supervision so that the standard of care remains consistently high across the team.

Thank you again for helping us improve.
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Review from Barrie H (Husband of Client) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, very hardworking, reliable and punctual.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your kind review.

We're really pleased to hear that you've found our staff to be excellent, hardworking, reliable, and punctual. The team will be delighted to hear your feedback, as they take a lot of pride in providing consistent and dependable care.

Thank you again for taking the time to share this.
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Review from Mike P (Son of Client) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am more than satisfied with the service provided. The carers are very good and treat my mother with thought and respect, particularly the main carer. Last week, my mother had a fall and was found by the main carer, who responded positively by calling for an ambulance.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you very much for your kind review.

We're really pleased to hear that you are more than satisfied with the service, and that our carers treat your mother with the thought and respect she deserves, especially her main carer.

We're also sorry to hear about your mother's fall, but we're glad she was found quickly and that the carer acted promptly by calling an ambulance. Responding calmly and responsibly in situations like this is so important, and we're grateful you felt reassured by the support provided.

Thank you again for taking the time to share your feedback.
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Review from Mary W (Client) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers have been supportive and non-judgmental. My angels.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your lovely review.
We're genuinely touched by your words, and we're so pleased to hear that you felt supported, understood, and never judged. Our carers put their hearts into what they do, and being called your "angels" will mean the world to them.

Thank you again for taking the time to share this.
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Review from Lynnda C (Client) published on 17 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am quite happy with the attention I receive from most of the ladies. I do not like it if the ladies talk in their native tongue or use their phones. Other than this and timing issues which I presume will be further down the review, and will answer them then. Basically things are okay as we go into
the 3rd year.
As timing not mentioned I've returned to main content. The time has changed somehow without my agreement. began at 10am and after about 3mths went to 10.30am. From there it over to 11am and now we see to be at 11.15am I would still like 10am. The day for me is very short using this time. Please try and put me back to 10am


THANK YOU TO ALL.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for sharing your thoughts and feedback. I'm glad to hear that, overall, you are happy with the care and attention you receive.

Regarding the timing, I completely understand your preference for a 10:00 am start. We will review the schedule as a slot becomes available and do our best to accommodate this so your day feels more comfortable.

We also appreciate your comments about the use of phones and speaking in other languages. We will remind staff to be mindful of this, to ensure your visits are as pleasant as possible.

Thank you again for taking the time to share your feedback. Your comfort and satisfaction are very important to us.
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Review from J K (Husband of Client) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are really friendly and efficient. Couldn't ask for better. A bit more communication from the office would be good when things are not going to plan or when things change, as our days revolve around the times the carers come, i.e., meal times and medication times.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your feedback. We're delighted to hear that you find our carers friendly and efficient - we'll be sure to pass your kind words on to them.

We also appreciate your comments about communication from the office. We understand how important it is to keep you updated, especially when plans change, and we'll make sure to work on keeping you better informed so that your day runs smoothly.

Thank you again for taking the time to share your thoughts - your feedback really helps us improve.
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Review from Barbara D (Wife of Client) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very caring, work hard, and all the carers smell very nice. The men have a shave and the ladies with perfume. Very kind and caring, and I am happy with the service given to my husband.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share your kind words. We are delighted to hear that you are happy with the care your husband is receiving.

Your feedback means a lot to our team, and I'll be sure to pass on your lovely comments to all the carers. They work hard every day to ensure the people we support feel comfortable, cared for, and valued, and it's wonderful to know their efforts are appreciated.

Thank you again for your kind words.
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Review from Howard G (Brother of Client) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holywell Care services have been proving my Sister with care since March 2025 and my dealings with them have been exceptional, they carryout there duties as required and also watch over my sister and in the event they have any concerns they do not hesitate you contact me. I have dealt with both Jeanette
and Adrian both from Holywell and i have found them to be very helpful and always come across as people that care about what they do. A pleasure to deal with.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share your experience. We're delighted to hear that your sister's care has been going well and that you've felt supported throughout.

It's wonderful to know that Jeanette and Adrian have been helpful and that their dedication and care have made a positive difference. Your kind words mean a lot to the team and reinforce the values we strive for every day.

We truly appreciate your feedback and look forward to continuing to provide the best care for your sister.
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Review from N C (Daughter of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff looking after my Dad are caring, professional and provide a service which looks after his needs including administering his medication, looking after his personal needs, while making sure his dignity is maintained.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you for your lovely review.

We're really pleased to hear that our team are taking such good care of your Dad and supporting him with his medication and personal care, while always respecting his dignity. Thank you for trusting us with his care.
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Review from Elizabeth J (Daughter of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holywell supported my parent living independently with dementia for over a year. The staff are kind, friendly and always worked hard to give my parent the care they needed- not always an easy job but they did it with grace and good humour.
I was given access to the app where care visits and notes
were recorded. This gave me good peace of mind knowing I could check how visits had gone. I live far away so peace of mind is invaluable, especially when there is a lot of trust involved around providing care for a vulnerable person. The care package was adapted as required as time (and dementia) progressed and Holywell were always happy to help problem solve.
I have had many interactions with the office team and managing staff and have always found them friendly and willing to help problem solve, going above and beyond at times to help. The carers I had the pleasure to meet were all hardworking and a credit to Holywell. My parent was in good hands and I would recommend Holywell.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you very much for your kind review.
We're really pleased to hear that your parent felt well supported and that our carers and office team were able to provide the care and reassurance you needed. It's especially nice to know the app helped give you peace of mind while living at a distance.
Your kind words about both the carers and the office team will be shared with them, as they will truly appreciate the recognition.
Thank you again for your trust and recommendation. It means a lot to us.
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Review from Hannah M (Client) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I've received has been excellent. Staff are kind and most importantly understanding of me and my needs. I've received care for around two years now whilst I'm at university and I can confidently say I'd have more than likely dropped out by now without the care they've provided. I'd also like
to note that when it came to my autism the office have been truly fantastic in catering towards me by sending me the rota in advance when possible and by trying to keep the person who visits me consistent (which at this point I've built a relationship with her that truly makes the difference in my week) but even when it's been someone else they've been kind and set me at ease no matter what.


I'm grateful to everyone who's had a part of my care and I truly recommend these guys.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for your kind words. We're really pleased to hear that the care you've received has made such a positive difference, especially while you've been at university. It's wonderful to know that our team has been understanding and supportive, and that the effort to keep your routine consistent has helped you feel comfortable. We truly appreciate your recommendation and will continue to do our best to support you. Thank you again for sharing your experience.
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Review from Martyn H (Son of Client) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided by Holywell for my father. Carers are kind, friendly and very professional. They go the extra mile when issues arise and monitor for early signs of any health issues. This has been reassuring as frailty increases. Many thanks
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share this kind feedback. We're really pleased to hear that your father has been well supported and that our carers have provided kind, professional care.

It means a great deal to us to know that our team's attentiveness and willingness to go the extra mile has been reassuring for you, especially as your father's needs change. Your words will be shared with the carers involved, as feedback like this truly motivates and encourages them.

Thank you again for your trust in Holywell Care Services.
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Review from Lisa J (Grandmother of Client) published on 19 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Holywell's have been involved with the care of my grandson for a good couple of years now and I don't know what we would do without their help because they ease so much pressure from off our shoulders, they are easy to talk to and very approachable, my grandson's carer has become like a valuable part
of the family and my grandson's absolutely adores her and we have so much trust in her and now my grandson's absolutely adores is safe and sound when in her care. She is very professional, reliable and a lovely friendly lady. We have complete faith and trust in this company
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you so much for taking the time to share such a thoughtful and kind review. We are truly grateful for your continued trust and support over the years.

It means a great deal to us to hear how positively our support has impacted your family and, most importantly, your grandson. Knowing that his carer has become such a valued and trusted part of your family is incredibly rewarding, and we are pleased to hear how safe, supported, and happy he feels in her care.

Your kind words about our team's approachability, professionalism, and reliability are very much appreciated and will be shared with the carer involved. Thank you again for your confidence in Holywell Care Group.
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Review from S J (Client) assisted by family/friend published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the ladies coming into my home for care and support are excellent once they have been here several times. Regarding the staff in the office, they can be a bit lax in letting me know if there has been a time change or a different person coming; therefore, I am not aware of what times someone
is going to land. I usually follow the rota, so if there is any change, please will you ring me to let me know.
The ladies are polite, good communicators, dedicated to their work here and fully trustworthy.
Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)Thank you very much for taking the time to share your feedback with us.

We are delighted to hear your positive comments about the carers who support you. It is reassuring to know that you find them polite, trustworthy, dedicated, and good communicators, and we will certainly share your kind words with the team.

We also appreciate you highlighting the importance of being kept informed about any changes to visit times or carers. We understand how helpful it is to be aware of this in advance, we are sorry for any uncertainty this may have caused. Your feedback is valued, and we will take it on board to further strengthen our communication so that you feel fully informed and reassured at all times.

Thank you again for your honest and constructive review. Your input helps us continue to improve and deliver a service that meets your expectations.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Holywell Care Services (Morecambe) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Holywell Care Services (Morecambe) is calculated as follows: ( (110 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 160 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Holywell Care Services (Morecambe) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Frequently Asked Questions about Holywell Care Services (Morecambe)

How many Carers does Holywell Care Services (Morecambe) employ?

Holywell Care Services (Morecambe) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Holywell Care Services (Morecambe) to verify any information. View our terms and conditions. Holywell Care Services (Morecambe) has an Enhanced Service - more info.