Holywell Care Services offers quality home care services to elderly people, those with physical disabilities, dementia, eating disorders and others who need some support to live independently in their own home.
The domiciliary care service received a 'Good' rating from Care Quality Commission inspectors in February 2018.
Individuals receiving care and their families told inspectors they had a team of regular carers with whom they had built up good relationships.
Trained,...
Care Provided by Holywell Care Services (Morecambe)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Medication Assistance (Intravenous)
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £25
- Weekly Live-in Care Fees: from £2,100
Contact Holywell Care Services (Morecambe) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Holywell Care Services (Preston and Morecambe)
- Private Owned
Person in charge
- Rudo Gunduza (Registered Manager)
Holywell Care Services (Morecambe) Reviews (39)
Holywell Care Services (Morecambe) has a Review Score of 9.6 (9.645) out of 10, based on 28 reviews in the last 2 years.
Over all time Holywell Care Services (Morecambe) has 39 reviews.
I am writing this review as a close family member of a vulnerable adult receiving care from Holywell Care. On 10th May we visited at the person's own request and discovered a deeply alarming situation that raises serious questions about safety, professionalism, and basic duty of care.
We arrived in the mid-afternoon and knocked loudly for over five minutes with no response. The key safe was found unlocked with the code left visible and no key inside. The back door was also left unsecured. Upon entering the property, we found both the person we support and the staff member on duty fast asleep - the carer in the back room. The staff member was visibly disoriented with clear marks on his face from sleeping. When challenged, he admitted he had been asleep on duty, struggled to communicate coherently, and then simply returned to the room and closed the door.
We recognise that the reviewer holds a different view of events and believed that the carer was asleep during a mid-afternoon shift, although there was no evidence to support this allegation. We do acknowledge that the key safe procedure was not fully followed on this occasion, which understandably...
I personally get along with all the carers, they're all lovely and amazing people who are understanding, caring, trustworthy and hard working. Holly has helped me with things I couldn't do alone, and I wouldn't know what I'd do without them. Thank you all so much!
Thank you so much for your heartfelt review and kind words.
We are truly pleased to hear that you have built such positive relationships with the carers and that you feel supported, understood, and well cared for by the team. It means a great deal to know that the support provided has helped you...
Very happy and grateful for mams help. Mam is very happy. Ten out of ten, thank you all very much. x
Thank you so much for your lovely review and kind words.
We are truly pleased to hear that your mam is happy with the support provided and that you have both had a positive experience with our team. Knowing that our care and support are making a difference means a great deal to us.
Thank you...
I have a very good experience with Holywell. I feel they look after you very well.
Thank you so much for your lovely feedback.
We are really pleased to hear that you have had a positive experience with Holywell and that you feel well looked after by our team. Providing caring, supportive, and reliable support is very important to us, so your kind words truly mean a lot.
Thank you again for taking the time to share your experience with us.
I have been with Holywell for 2 years, and I am grateful for their service. I have a relationship four times daily. I wish to continue with them as long as they will be with me
Thank you so much for your kind words and for sharing your experience.
We're truly grateful for the trust you've placed in us over the past two years. It means a lot to know that the support you receive each day is helping you, and that you feel comfortable continuing with us.
We look forward...
Very good could not be better. Carers are very professional kind and kerring. Getting my monies worth.
Thank you so much for your kind words! We're delighted to hear that you're happy with the care and support provided. Your feedback means a lot to us, and we'll be sure to pass on your compliments to the team.
Staff are understanding, confident and welcoming. They manage my son and help him to develop further social skills and practical skills such as personal care. The confidence seen so far has been lovely to watch grow.
Thank you so much for sharing this. It's wonderful to hear how your son's confidence and skills are growing. We're so pleased that our team can support him in a way that makes a real difference every day.
I find your carer to be happy and look forward to her visits. She is like a breath of fresh air.
Thank you so much for your kind words. We're delighted to hear that your carer brings positivity and joy to your visits. It's wonderful to know her support is making a real difference and brightening your day.
We really appreciate you taking the time to share your feedback.
Holywell have supported my son, who has a diagnosis of Autism and LDs, since February 2020. My son's support workers are professional, proactive, kind and consientious and we have a very good relationship with the care coordinator and manager. With Holywells' support, my son is living an independent, fulfilled and happy life in his own home. My son's support network is based on mutual respect and trust. I would not hesitate to recommend Holywell Care Service to others.
Thank you so much for sharing your experience. We're delighted to hear that your son is happy, independent, and thriving with our support.
It's wonderful to know that our team has made a positive difference and that you feel supported and confident in the care we provide. Your kind words about...
I get on with all my carers. No complaints.
Thank you for your lovely feedback.
We are so pleased to hear that you get on well with all your carers and that you are happy with the support you receive. It means a great deal to us to know you feel comfortable and well supported.
The care provided is excellent, and any issues are addressed in a timely manner.
We are really pleased to hear that you are happy with the care provided and that any concerns have been dealt with promptly. Your comments mean a great deal to the team, and we truly appreciate you taking the time to share your experience.
Overall experience is good. Most carers are good; some lack practical experience. Some could do with better bedside manner.
Thank you for your honest feedback. We're pleased to hear your overall experience has been good, and we appreciate you taking the time to share your comments.
We understand your concerns. This is something we take seriously, and we will use your feedback to strengthen support, training, and...
The staff are excellent, very hardworking, reliable and punctual.
Thank you so much for your kind review.
We're really pleased to hear that you've found our staff to be excellent, hardworking, reliable, and punctual. The team will be delighted to hear your feedback, as they take a lot of pride in providing consistent and dependable care.
Thank you again for taking the time to share this.
I am more than satisfied with the service provided. The carers are very good and treat my mother with thought and respect, particularly the main carer. Last week, my mother had a fall and was found by the main carer, who responded positively by calling for an ambulance.
Thank you very much for your kind review.
We're really pleased to hear that you are more than satisfied with the service, and that our carers treat your mother with the thought and respect she deserves, especially her main carer.
We're also sorry to hear about your mother's fall, but we're...
All the carers have been supportive and non-judgmental. My angels.
We're genuinely touched by your words, and we're so pleased to hear that you felt supported, understood, and never judged. Our carers put their hearts into what they do, and being called your "angels" will mean the world to them.
Thank you again for taking the time to share this.
As timing not mentioned I've returned to main content. The time has changed somehow without my agreement. began at 10am and after about 3mths went to 10.30am. From there it over to 11am and now we see to be at 11.15am I would still like 10am. The day for me is very short using this time. Please try and put me back to 10am
THANK YOU TO ALL.
Thank you for sharing your thoughts and feedback. I'm glad to hear that, overall, you are happy with the care and attention you receive.
Regarding the timing, I completely understand your preference for a 10:00 am start. We will review the schedule as a slot becomes available and do our best to...
The carers are really friendly and efficient. Couldn't ask for better. A bit more communication from the office would be good when things are not going to plan or when things change, as our days revolve around the times the carers come, i.e., meal times and medication times.
Thank you so much for your feedback. We're delighted to hear that you find our carers friendly and efficient - we'll be sure to pass your kind words on to them.
We also appreciate your comments about communication from the office. We understand how important it is to keep you updated, especially...
All the carers are very caring, work hard, and all the carers smell very nice. The men have a shave and the ladies with perfume. Very kind and caring, and I am happy with the service given to my husband.
Thank you so much for taking the time to share your kind words. We are delighted to hear that you are happy with the care your husband is receiving.
Your feedback means a lot to our team, and I'll be sure to pass on your lovely comments to all the carers. They work hard every day to ensure the...
Holywell Care services have been proving my Sister with care since March 2025 and my dealings with them have been exceptional, they carryout there duties as required and also watch over my sister and in the event they have any concerns they do not hesitate you contact me. I have dealt with both Jeanette and Adrian both from Holywell and i have found them to be very helpful and always come across as people that care about what they do. A pleasure to deal with.
Thank you so much for taking the time to share your experience. We're delighted to hear that your sister's care has been going well and that you've felt supported throughout.
It's wonderful to know that Jeanette and Adrian have been helpful and that their dedication and care have made a positive...
The staff looking after my Dad are caring, professional and provide a service which looks after his needs including administering his medication, looking after his personal needs, while making sure his dignity is maintained.
Thank you for your lovely review.
We're really pleased to hear that our team are taking such good care of your Dad and supporting him with his medication and personal care, while always respecting his dignity. Thank you for trusting us with his care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 February 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Monday 30 Dec 2024Background of the Service Holywell Care Services is a CQC-registered domiciliary care provider, authorized to deliver services under the regulated activities of Personal Care and Treatment of Disease, Disorder, or...
- Posted: Monday 30 Dec 2024We are thrilled to introduce Treatment of Disease, Disorder, or Injury (TDDI) as a new strand of our comprehensive care services. At Holywell Care Group, we go beyond basic support...
- Posted: Thursday 19 Dec 2024Holywell Care Group based in Lancashire held its first ever Graduation ceremony on the 29th November 2024, to celebrate the outstanding achievements of its Health and Social Care Staff who...
Awards / Recognitions (1)
- Recipient: Holywell Care Services (Preston and Morecambe)Date: Monday 17 Mar 2008
Meet the Team (0)
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Frequently Asked Questions about Holywell Care Services (Morecambe)
How many Carers does Holywell Care Services (Morecambe) employ?
Holywell Care Services (Morecambe) employs 90 carers.
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