Home Care Providers Owned by Seniors Helping Seniors (UK) Ltd in Surrey

Christine has been a fantastic companion for my father in law, who has dementia. She is kind and caring and has engaged him in activities that he gave up long ago. He always enjoys her visits providing valuable respite care for my mother in law, who is able to enjoy her time reassured that he is in safe hands.

Client and take a genuine interest and compassion. Help round the home as well as accompany to events etc

Their daily tasks are wide ranging but all are conducted with friendliness/care/compassion. There is also a reactiveness by the staff should an emergency situation arise, with great and timely communication between the necessary parties. Thank you SHS, a wonderful human resource.

It is so reassuring for me, living a distance away, that they offer such a reliable service.

Everyone I deal with at Seniors Helping Seniors is great. They are very good at communicating with me, super organised and caring. My mum absolutely loves her carer and couldn't do without her. She has become her best friend!

The service provided by the Seniors Helping Seniors has been brilliant from the start. The daily visits providing company, and really practical help for my brother-in-law have been of immeasurable help, and given my wife and I real comfort knowing that he is getting the aid he needs in coping since the onset of Alzheimer's. Just for him to have a chat and a cup of tea, help him with his shopping and make him a small meal with people he trusts have been exactly what has he needed. It has been reassuring knowing that familiar people are going in to see him and letting us know how he is doing and where he is struggling to cope as we do not live close by and our own health issues make it difficult for us to visit him.

My mother really enjoys the visits. All of the carers have been lovely and the woman who comes most regularly is particularly kind and has established a very positive relationship with Mum, despite Mum's memory issues. SHS has been very efficient and responsive in arranging the visits to suit Mum's changing needs.

My Auntie started by having a companionship visit twice a week. This helped her, she enjoyed the visits and the helper took her out to the local coffee shop. The visits increased over the next six months to visits every day with 3 different helpers. Between them they organised her weekly shopping and ensured that she had a meal every day and left food for a light snack each evening. Bank holidays were also covered, which gave me peace of mind as I am not local. As my Auntie became less able to cope at home, the helpers stepped up to make sure she was as safe as possible. An incident occurred on a Saturday morning where I was unable to obtain any help from anywhere. I phoned the on call team and they were there within the hour sorting the situation for me. I can't talk highly enough about the care my Auntie received from the whole team.

We have used Seniors Helping Seniors to support my sister for about 2 years now. This is mainly for companionship, which includes shopping trips, visits to the garden centre etc. The companion is absolutely excellent - very supportive, sensible, dependable and always willing to go the extra mile for my sister. It also helps having a 'senior' person who has personal experience of supporting elderly people. I was also impressed with the friendly service from Seniors as an organisation. They took a lot of care in matching my sister with the right companion and have been able to offer a replacement on the odd occasion when the usual companion has been on holiday. Overall, it has been an ideal solution for our situation.

We would highly recommend SHS. They showed tremendous flexibility accommodating Mum's wishes throughout her time with them and also making us feel at ease knowing she was safe and happy with each visit.

The service provided by Seniors Helping Seniors has been invaluable to me and my family. A friend recommended them when I was looking for support for my husband, who has dementia, so that I could continue working while knowing he was safe, cared for, and had companionship. The team thoughtfully matched a small team of companions to visit him regularly. This continuity was important, so when the usual companion was not available, whoever came was already familiar to him and understood his needs and routine. My husband always looked forward to their visits. They would make him drinks, sometimes help with breakfast, take him for a short walk, and then spend time together painting with aqua paints or singing along to music over another cup of tea, before then taking him to the day centre. The companionship, kindness, and reliability shown by the team made a real difference, and I would highly recommend SHS to anyone looking for compassionate support for a loved one.

The service provided by the Seniors Helping Seniors has been amazing from the start. The daily visits to provide company for my dad, have a chat and a cup of tea and make him a small meal have been exactly what he needed. It has been reassuring knowing that familiar people have popped in to see him and would report back with any concerns allowing him to remain a little more independent. It's a great service and I would highly recommend.

We arranged for the support to build up to five days a week, one hour each day, to chat and make a cup of tea (and a sandwich for later). My father-in-law has really taken to the carers and tells us how nice it is when they visit. The timing of the visits were arranged for his/our convenience (when we knew he would have been on his own for a while) and we are so pleased with how well it is working.

We are extremely grateful for the support provided by this care agency. They were incredibly helpful in arranging care at very short notice, taking the time to listen carefully and showing real understanding and sympathy for our situation. They have been patient, kind and respectful with my 86-year-old mother, who is very independent and initially reluctant to accept help, which has made a huge difference. Communication has been excellent throughout, with clear and timely updates whenever there have been any changes to carers or visit times. Knowing that my mum is being cared for by people who are reliable, attentive and genuinely caring has taken away a great deal of worry. I have real peace of mind knowing she is in safe hands.

SHS were caring for my 93 year old Mum for over a year. She had 3 different Carers call in to her on a weekly basis. My mother can be difficult at times, but all Carers were so patient and kind to her and she truly liked all of them. They really did make a difference to her life in a positive way. Everyone was punctual and any (rare) absenteeism was dealt with in a professional way and a substitute found immediately. Unfortunately my Mum had to go into a Care Home and I know how much she misses her Carers. I mainly dealt with Rachel and Tim in the office, who were always friendly and helpful. I wouldn't hesitate in recommending SHS, they offer a reliable 5* service with super Carers.

Because of this, the carers she chose for Mum were also really right & we can't speak highly enough of them. The care never felt rushed. They gave really good support with attention to detail and practical suggestions. We felt they went out of their way to really understand our Mum, & the care was always given with care and compassion.

A friendly, flexible and thoughtful company who have my Mother's best interests in mind. Carers are chosen to match her needs and character, they are prompt, respectful and conscientious. A great company to deal with.

I was also very touched by mum's carers attending her funeral service and the support following our great loss. I cannot thank SHS enough for their outstanding care and support.

Carers have been found who can play games with mum, take her out if she needs and even talk a bit of Spanish and French with her.

A huge THANK YOU from myself and my family for all the ongoing help and advice.

James

I have been using Seniors Helping Seniors for 2 years now to support my mum, who has dementia. There is a small management team who I have got to know well and I feel that they genuinely know and care about both me and my mum. The communication is excellent - with emails for ongoing arrangements backed up by a group chat for quick messages or updates. Most importantly, my mum is very comfortable with the carers who visit, with her main carer becoming a good friend who mum really looks forward to seeing. Unlike some other care providers, all the carers speak good English and are patient and supportive of my mum. The carers provide a range of support including taking her to medical appointments, helping her take her cats to the vet, taking her shopping or for coffee as well as helping her around the house. They also provide personal care visits. Over Christmas they also provided 3 days full cover while I was away, visiting to give her evening medication and checking on her general.