Home Care Provider Owned by Seniors Helping Seniors (UK) Ltd in Surrey

twice daily visits allowed mum to remain independent in her own home for so much longer.
From the onset of meeting the care staff, the care and professionalism was fantastic. We received daily updates and the communication was superb.
This provided so much reassurance with my mother living over an hour away from myself. I felt really at ease to discuss my mother's care at length. SHS gave so much time, understanding and flexibility to any adjustments in care or new requirements.
I was also very touched by mum's carers attending her funeral service and the support following our great loss. I cannot thank SHS enough for their outstanding care and support.

have always personaly introduced new carers to mum.
They respond very quickly to requests and also bring a level of flexibility that does not always exist in the care sector.
Carers have been found who can play games with mum, take her out if she needs and even talk a bit of Spanish and French with her.

A huge THANK YOU from myself and my family for all the ongoing help and advice.

James

up by a group chat for quick messages or updates. Most importantly, my mum is very comfortable with the carers who visit, with her main carer becoming a good friend who mum really looks forward to seeing. Unlike some other care providers, all the carers speak good English and are patient and supportive of my mum. The carers provide a range of support including taking her to medical appointments, helping her take her cats to the vet, taking her shopping or for coffee as well as helping her around the house. They also provide personal care visits. Over Christmas they also provided 3 days full cover while I was away, visiting to give her evening medication and checking on her general.

person who came so I almost always got the cover I needed. So it gave me a sense of freedom.

a new person was introduced someone would come to induct them.
The quality of carers was exceptional, always caring, engaging and people with whom my parents could have good intellectually stimulating conversations. I always felt my parents were safe and well looked after. The idea of seniors helping seniors really worked for my parents. They responded well to a more mature and experienced person who they could relate to. I was so grateful to the whole team, managers and carers for helping and supporting me through a very challenging time with my parents.

someone local who would help him was hugely reassuring. We found Seniors Helping Seniors to be very supportive & respectful of their client, and also flexible if the hours needed to be changed. My brother came to value the times he had coffee & a walk with his 'buddy' and the family WhatsApp group they created was great for communicating how he was & for us to share any specific needs for that week. Thank you so much for the care & attention you provided. I don't know how we could have managed without it.

lady who I just knew would be perfect for my Dad with Alzheimers
We had several visits a week from the same lovely lady over a couple of years mostly cooking a hot meal and engaging with Dad. I always found her to be reliable and felt she genuinely cared for Dads welfare as well as being empathetic to me. In addition I knew if there were any concerns she would let me know. Without her I'm not sure we'd have managed to keep Dad at home for as long as we did on his own
In addition SHS is run very efficiently and any queries (of which there were very few) were handled in a timely and satisfactory manner

to make the settling into the home an easier transition. The team behind the individual carer are always available to tweak the service as necessary.

sure that I was okay and getting enough support.

the frequency of visits as her care needs changed. They were easy to communicate with and responsive thanks to a group that was constantly monitored. And (most important of all) they had a great team of carers who often went above and beyond to make sure that my mother was well cared for. She has even had visits from some of them at her new care home.

to be 5 days a week and the team have made it easy to make these changes. highly recommended

new carer, an exceptional person who has provided kind support for the last 5 months.
I am also impressed by the prompt and positive responses I have had to minor queries which have cropped up along the way. Without exception, each member of the team has been knowledgeable about my Mum's situation, and readily able to respond to queries. I am so glad we found Seniors - and strongly recommend them to anyone seeking high quality care for their loved one.

If my parents need more help they can coordinate, flexible too if they need to reschedule and are always available to help with appointments. They also keep in contact with the family keeping them updated when 'situations' arise.
My brothers are I are not close by; in fact two of us live in the United States. We had a situation with my mother who needed to be admitted to hospital late at night. Seniors made sure my father was looked after, one of their team was with my mother until she was admitted. Cannot say enough about this team, they are without doubt the best and kindest people we could hope for to help with my parents needs.

supported her both in person and emotionally and made the trauma of the hospital visit much more bearable. My mother has the carers attending 5/6 days a week, and she has never been let down. Our family are all so grateful to everyone at SHS.

genuine and would go out of their way to make my mum happy and feel valued. Amazing service including excellent communication with the office and management.