Home Care Provider Owned by Emmaculate Care Services Ltd in North Yorkshire
8.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in North Yorkshire for Emmaculate Care Services Ltd are showing below.
View the details of all 2 locations (with 24 reviews) owned by Emmaculate Care Services Ltd
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Emmaculate Care Services Ltd Locations in North Yorkshire (1)
Emmaculate Care Services - Selby
8.5
18 reviews
Unit 3/4 Prospect Centre, Prospect Way, Selby YO8 8BD
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Emmaculate Care Services Ltd Reviews in North Yorkshire (18)
8.8
Emmaculate Care Services Ltd has a Group Review Score of 8.8 (8.771) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Emmaculate Care Services Ltd must have a Review Score.
Review of
Emmaculate Care Services - Selby
from David W (Partner of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is my second review, and the service has been maintained at a very high level over the past year. The staff are excellent, and I have found management to be attentive and flexible. Very happy to continue.
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Review of
Emmaculate Care Services - Selby
from Helene M (Wife of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Emmaculate Care Services always treat me with respect and dignity. I feel at the centre and only I matter at the time. I have rheumatic arthritis and it is unbelievable the skill and confidence they have when assisting me. You feel and you know that you are in safe and experienced hands when you are
in their care. My husband has dementia and is also cared for with the same devotion and respect by Emmaculate Care Services. We have both made an excellent choice with Emmaculate Care Services. Well done Emmaculate Care Services.
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Review of
Emmaculate Care Services - Selby
from B B (Client) published on 21 June 2022 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carer has always been very friendly, polite and professional on every visit. She always greets me with a smile. She is patient as I am particularly slow on a morning. She takes care when washing me and is considerate when washing my hair and sure to use the visors to shield my eyes. She always respects
my property.
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Review of
Emmaculate Care Services - Selby
from Beverly H (Daughter of Client) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Emmaculate Care Services provided care for my mother for over a year, initially with assistance twice a day, but then from 2020 (Nov) with a "live-in" carer. Always professional, treated my mother with dignity and respect at all times. Also, kept myself and my sister fully informed at all times about
the care given and when changes were needed discussed these with us.
Reply from Elbert Munjoma, Director at Emmaculate Care Services - Selby
Thank you very much for the compliment. Much appreciated.
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Review of
Emmaculate Care Services - Selby
from K F (Niece of Client) published on 27 December 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Unfortunately, the care provided was shocking. My uncle is very vulnerable and was left for days with no food. Carers only stayed half or even less time than they should at the visits.
Poor housekeeping. The kitchen was never cleaned. So grease and even mold over everything.
I would not recommend
Poor housekeeping. The kitchen was never cleaned. So grease and even mold over everything.
I would not recommend
this company to look after anyone and they clearly need to train the carers on basic care needs.
As a company, they have a duty of care to their clients. I can't understand why they didn't do spot checks or regular support visits, quality assurances to check how things were going.
As a company, they have a duty of care to their clients. I can't understand why they didn't do spot checks or regular support visits, quality assurances to check how things were going.
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Review of
Emmaculate Care Services - Selby
from Barbara S (Daughter of Client) assisted by family/friend published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Easy to deal with. Clear explanation of care offered. Always know who is visiting and generally the same carer looks after me for the majority of the time.
Overall they come as planned and are on time.
Very friendly, courteous, polite and efficient.
They care for me and talk to me as well as helping
Overall they come as planned and are on time.
Very friendly, courteous, polite and efficient.
They care for me and talk to me as well as helping
me with my daily living activities as agreed in my care plan.
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Review of
Emmaculate Care Services - Selby
from William W (Husband of Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The biggest problem with this company is the large turnover of staff they seem to have. This particularly affects us at weekends, when we regularly get people who have not been to visit my wife for months. They are very unfamiliar with my wife's needs and how to handle her. This gets her upset and distressed.
For us, it is very important for my wife to have familiar faces visit her, with whom she is comfortable. We do not have any problems from Monday to Thursday.
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Review of
Emmaculate Care Services - Selby
from A R (Daughter of Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Emmaculate Carers are patient and treat my mother with dignity. Sometimes timekeeping is a problem and communication needs to improve.
They are pleasant and well mannered and ensure that my mum's needs are met.
They are pleasant and well mannered and ensure that my mum's needs are met.
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Review of
Emmaculate Care Services - Selby
from M A (Client) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They provide very good care. They are very friendly and helpful.
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Review of
Emmaculate Care Services - Selby
from J F (Daughter of Client) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Occasionally I have found that when there is a turn around of staff, I question as to whether or not a proper handover has been given because I have had to tell the new staff Mum's protocol.
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Review of
Emmaculate Care Services - Selby
from Barbara S (Client) assisted by family/friend published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care I have received has been good and if I have had any issues, they have been dealt with efficiently.
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Review of
Emmaculate Care Services - Selby
from Arthur B (Client) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care I receive is good and the carers treat me with dignity. I find that the carers have different personalities, I prefer some to others.
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Review of
Emmaculate Care Services - Selby
from Malcolm M (Husband of Client) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is the best care service possible. All the staff are always smiling and no task is too much trouble. We don't know how we would manage without their care and we look forward to them coming and always on time.
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Review of
Emmaculate Care Services - Selby
from M D C (Wife of Client) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very satisfied with everything Emmaculate Care Services - Selby care do for me.
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Review of
Emmaculate Care Services - Selby
from Claude W (Son of Client) published on 8 December 2017 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife and I are very satisfied with my fathers care. The carers are more like friends than carers. They are like brothers that he never had.
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Review of
Emmaculate Care Services - Selby
from K S (Son of Client) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good follow up, overall care good and main carer excellent although staff do vary in competence and attitude.
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Review of
Emmaculate Care Services - Selby
from P M (Wife of Client) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers that attend three times a day are all cheerful, polite and hard working. Nothing is too much trouble if they have been delayed the manager always rings to let us know. They prepare good meals and cups of tea.
1st class service.
1st class service.
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Review of
Emmaculate Care Services - Selby
from Tracey M (Daughter of Client) published on 17 November 2017 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Emmaculate Care Services has provided Care for my Mum for the last year. This has included support with washing, dressing etc, meal preparation, medication administration etc. They have also provided Carers to accompany Mum on social activities, shopping trips etc to support her in continuing to engage
in activities outside the home. The Carers are kind and compassionate and have always treated Mum with respect. They have a good understanding of Dementia and were able to manage Mum's more challenging behaviour with patience and good humour. I was always able to contact someone when necessary and found that the Carers ensured that I was kept well informed of anything that was needed.
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Awards / Recognitions (0)
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