Home Care Providers Owned by Abbots Care Ltd

8.8 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Abbots Care Ltd
Abbots Care are a leading home care provider growing rapidly in the south east of England, employing over 500 care staff. They have been delivering high quality care for 30 years, with services including private home care, live-in care, respite care, dementia care, support for learning & physical disabilities, palliative care and more.

All care packages are carefully tailored to meet the needs of each individual, and a person-centred approach ensures your loved one receives only the best quality of care within the comfort of their own home.

With highly trained care assistants as well as specialist staff, you can rest assured your loved one will be in safe hands with Abbots Care.

Abbots Care Ltd Locations (3)

 

3 Home Care Providers owned by Abbots Care Ltd

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Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL 

9.3 98 reviews
"Carers are all professional and always happy to do other jobs, one care is amazing, nothing is too much trouble. My husband is happy with…"   Read all 98 reviews

Abbots Care provides home care and live-in care services across Hertfordshire to the highest standard and has twice been rated outstanding by the Care Quality Commission. As a family-run home care provider with 30 years' of experience, Abbots Care… Read more about Abbots Care Ltd (Hertfordshire)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £31.39 / hour
Abbots Care Ltd (Buckinghamshire)

Cressex Enterprise Centre, Lincoln Road, Cressex Business Park, High Wycombe HP12 3RL 

9.0 5 reviews
"Abbots Care came out on the same day as a call asking for support, did an assessment and started up a package the same day. Carers were…"   Read all 5 reviews

Abbots Care provides home care and live-in care services across Buckinghamshire and ensures loved ones are in the most trusted hands. With 30 years of experience in the home care industry, everyone can rest assured that loved ones will receive the… Read more about Abbots Care Ltd (Buckinghamshire)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £31.39 / hour
Abbots Care Ltd (Dorset)

Arena Business Centre, 9 Nimrod Way, Wimborne Minster BH21 7UH 

8.0 12 reviews
"I'm not at all surprised Abbotts Care received an "Excellent" CQC result. The Ferndown Team are just delightful, all are warm, caring,…"   Read all 12 reviews

Abbots Care offers award-winning and market-leading home care and live-in care services in Dorset, with each care package uniquely created to suit your particular care needs and requirements. The Abbots Care team ensure the delivery of care is person-centred,… Read more about Abbots Care Ltd (Dorset)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34.13 / hour

Abbots Care Ltd Reviews (115)

8.8
Abbots Care Ltd has a Group Review Score of 8.8 (8.780) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbots Care Ltd must have a Review Score.

Overall Experience

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Review of

Abbots Care Ltd (Hertfordshire)

from Shirley S (Wife of Client) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all professional and always happy to do other jobs, one care is amazing, nothing is too much trouble. My husband is happy with the care he gets. They are so lovely talking my husband though what they are doing. Also, another member of staff is marvellous as well.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that both you and your husband are happy with the care he's receiving. It means a great deal to know that our Care Workers professionalism, kindness, and willingness to go the extra mile are making a positive difference.

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Review of

Abbots Care Ltd (Hertfordshire)

from W A (Client) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer that attended to me this morning treated me with dignity, respect and was professional.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind feedback! We're so pleased to hear that your Care Worker treated you with dignity and professionalism. It means a lot to us, and we'll be sure to pass on your lovely comments to the team.

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Review of

Abbots Care Ltd (Hertfordshire)

from Cyril C (Client) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service we get, but would like the carer to come about 8:00 - 8:30 in the morning.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to share your feedback. It's great to hear you're happy with the service you are receiving. We will do our best to accommodate your request. Please contact the office so we can discuss it further and see how we can help.

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Review of

Abbots Care Ltd (Hertfordshire)

from Helen D (Client) published on 21 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been experiencing the worst possible time with Abbots Care Ltd staff in St.Albans


I was in the middle of a really bad breakdown and, because I am a widow, needed a carer with me. This was during February and March this year and I found Abbots Care Ltd at the top of a Google list for care

agencies.


Two women managers from Abbots Care came to interview me on 5 February and it wasn't long before one of them asked me to sign their contract. I should have had a friend with me who would have stopped me doing that because I wasn't given a chance to read the document.


The 'carer' was Nigerian and was extremely friendly with me, saying that she didn't usually make friends with her clients. She told me a lot about her family and life, sending me videos of her life when she wasn't caring, which really shocked me. Housework was not what she would deign to do and she broke a lot, including the shower curtain in my guest room, left hair dye on the silicone in the bath and on the toilet seat. It was also on the wall behind the bed and I am having to have that room decorated now. She announced very quickly that she would not go for walks, which became vital for me when I began to improve and wasn't always lying on a couch. The worst part was that she was never off her mobile during my time all day and every day.


I asked Abbots Care to remove her one week early which they did on 15 March. However, about 15 minutes after she had been put into an uber, one of the managers reappeared after collecting another carer, who I did not need, from Rickmansworth station. I had not been told that this was going to happen and told the young lady she couldn't stay. Quite apart from anything else she had witnessed this ghastly scene. I was subsequently charged £5400 (for a month) for that carer and told I had to pay it because they needed 28 days notice. How on earth was I supposed to do that!! Subsequently, because I wouldn't pay it they were charging me 8.25% interest on regular occasions and coerced me into paying the £6346.28 in order to stop them adding more interest!!

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

We're sorry to see your recent negative reviews, particularly as we are actively supporting you and addressing your concerns. As you know, we are currently in communication with you, and others you have included in your matter, in an effort to reach a constructive resolution.While negative feedback is rare, we take all concerns seriously and remain committed to providing the high level of service we're known for.

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Review of

Abbots Care Ltd (Hertfordshire)

from P F (Next of Kin) published on 14 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that the carers are very kind and considerate and do everything we ask them to do
We have no complains
I can't believe my partner accepts the help and support
I like when the carers talking to my partner, he loves the carers and the bunters

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind words. We're delighted to hear that you and your partner are happy with the care and support provided. It's wonderful to know that our Care Workers are making a positive difference and that your partner enjoys their company. Your feedback means a lot to us, so thank you once again.

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Review of

Abbots Care Ltd (Hertfordshire)

from C E (Daughter of Client) published on 1 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care are absolutely amazing. My mother is 90 years old and Abbots care have been looking after to her since April 2025. All the carers are polite and very helpful. They keep me informed about my mother's care and it puts my mind at rest to know she is well cared for. Nothing is to much trouble
for them. My mother has had different carers in the past and Abbots care is the best by far. More importantly my mother is happy with her carers.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your wonderful feedback. We're truly honoured to be entrusted with your mother's care and are so pleased to hear that you are both happy with the support and care your Mother is receiving. Our team is committed to providing respectful, compassionate care, and it's incredibly rewarding to know it's making a positive difference. Keeping families informed is an important part of what we do, so we're glad that brings you peace of mind. We'll be sure to pass your kind words on to the care team. Thank you again for taking the time to share your feedback.

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Review of

Abbots Care Ltd (Hertfordshire)

from Daphne P (Client) published on 1 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided, all the carers I have seen have been very caring, and understanding , I would definitely recommend Abbots, all the carers I have seen have been very caring and understanding

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our team. Our Care Workers take great pride in providing compassionate care, so it truly means a lot to know it's made a difference to you. We really appreciate you taking the time to share your experience and leave a review.

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Review of

Abbots Care Ltd (Hertfordshire)

from Rita C (Client) assisted by family/friend published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very well organised. Good company and food. Exciting at the event. Would be nice to see the same carer. A stricter time of arrival would be good.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to share your feedback. We try to ensure a consistent team of Care Workers, however we understand the importance of continuity and would be happy to look into this further. Please don't hesitate to contact us at info@abbotscare.com or speak with our Central Support Team directly.

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Review of

Abbots Care Ltd (Hertfordshire)

from Sarah L (Granddaughter of Client) published on 29 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had carers visit from Abbots up until she passed recently,I would speak to her on a regular basis and she would always mention one lady and how much she would make her smile and how much she would look forward to her coming in, I'd also like to say a thank you to a lady who managed to get my
nan outside which was alot for her so thank you to those at Abbots for being there for my nan but especially to those two ladies it meant alot to me that you could be there for her.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for taking the time to share your feedback. First and foremost, I would like to extend my heartfelt condolences to you and your family during this difficult time. It is always a true privilege for us to care for our Clients and I'm so glad to hear that our Care Workers were able to make a positive difference in your Nan's life and support her in getting outside to enjoy special moments. Your kind words mean a great deal to our whole team, thank you again for sharing them.

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Review of

Abbots Care Ltd (Hertfordshire)

from A B (Son of Client) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is okay. Carers always running late and not notice given. App is not updated and no live updates. Some carers can be more flexible or adaptive to care required.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your feedback. I'm pleased to see that you've rated your overall experience with us 4 stars. However, I'm sorry to hear that you've encountered difficulties with the Care Circle app.The app is intended to give you visibility of your upcoming visits, care notes, and any logged concerns. It does not currently provide real-time updates if a Care Worker is running behind.If a Care Worker is delayed, our standard procedure is for a member of our Central Support Team to contact you directly.If you have any further concerns, please don't hesitate to speak with your Community Facilitator or email us at info@abbotscare.com.

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Review of

Abbots Care Ltd (Hertfordshire)

from Pam Q (Client) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely time at the tea party. Enjoyed the food and music. The carers are wonderful.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review. We are so pleased that you were able to attend our Client tea party. It's always wonderful to see our Clients enjoying themselves and socialising.

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Review of

Abbots Care Ltd (Hertfordshire)

from K D (Daughter of Client) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She had an amazing day it was so nice to see her smile and talk to everyone she even met some people she remembered from years ago.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind feedback. Our goal is to ensure our Clients continue to lead fulfilling lives through meaningful social events like our tea parties. There's nothing we love more than seeing our Clients smiling. It's especially wonderful to hear that connections made many years ago were rekindled and enjoyed once again. We truly appreciate your kind words.

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Review of

Abbots Care Ltd (Hertfordshire)

from S G (Client) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind & helpful staff, food excellent.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review. We're delighted to hear that you find our Care Workers and support team kind and helpful, your feedback truly means a lot to us.

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Review of

Abbots Care Ltd (Hertfordshire)

from Maureen M (Client) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a nutshell - everything was wonderful. Happy and friendly. We are very lucky service users.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind words and for taking the time to leave this review. It's wonderful to hear that you are happy with the service you are receiving. Supporting Clients like yourself is a privilege, and we truly appreciate your feedback.

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Review of

Abbots Care Ltd (Hertfordshire)

from Alan F (Brother of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was trying to contact Abbots Care, the social worker left me with the situation I had not been able to sort out. The social worker, whose client is a wheelchair user and below knee amputee. They want to start when he had a doctor's appointment for dressings and it's not just Abbots Care that won't
let him go to the doctor's appointment, it was also the social worker when the carers did not come. The social worker didn't sort out the problem when they were supposed to give out my phone number without letting me know they were going to call me. I wanted them to start on Monday. I was left to deal with it every time you try to talk to them. They don't understand any explanations and every time you try to explain the situation he needs to go to medical appointments, he is diabetic. They won't let him go and he cannot communicate with me either my brother, or with the carers to explain it. With Abbots Care anything with more than 5 words or syllables, they are clueless.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review. I'm sorry to hear that you haven't been satisfied with the service you've received from us and your brother's social worker. I'd like to investigate this further, so please don't hesitate to contact us by emailing info@abbotscare.com or calling us on 0330 094 5511.

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Review of

Abbots Care Ltd (Hertfordshire)

from S E (Daughter of Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotts gave us helpful support at the beginning of the year and has continued to be flexible with needs and times when suitable. All their carers are friendly and efficient in giving reports and electronic app keeps me up to date as l live on the other side of London and Abbotts support me too.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for taking the time to leave a review. We're thrilled to hear about your positive experience with our team. The app is an excellent resource for both family members and clients, offering updates on care visits and valuable feedback after each visit. Thank you once again for your kind words!

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Review of

Abbots Care Ltd (Hertfordshire)

from L V (Daughter of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found myself having to arrange live-in care for my elderly father at short notice. I wasn't sure where to start, so turned to Abbots Care, who had provided reablement care after a previous hospital discharge.
They quickly understood the situation and advised that live-in care for 2-3 weeks was the
best option and what the cost would be. The assessor came to the hospital the next day and within the next 2 days, they had found a lovely carer who could start on the day of discharge.
My father and his carer get on well together. She's caring, cheerful and respectful and within 24 hours I felt confident that my father was in good hands. We have decided to extend the care until my father's mobility improves.
Everyone at Abbots Care that I have spoken to, on the phone or face to face, has been helpful and supportive. Arranging care for a loved one can be very stressful and they have made the process stress-free. I also believe their fees are very competitive.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind review. It's heartwarming to know that we could support your family during a challenging time by meeting your father's needs and enabling his return home from the hospital. We always strive to match our clients with the most suitable live-in care workers because we understand how vital this is, not only for the client but also for their family.

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Review of

Abbots Care Ltd (Hertfordshire)

from John W (Son of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbots responded very quickly to an urgent need for nighttime care for my mother - requested in the afternoon and in place that same night. Admin had to be a bit rushed but Abbots were very flexible and helpful in tying up loose ends subsequently. Mother also receiving 4 daytime visits following hospital
discharge. Nearly all the carers have been excellent and living up to the title of 'carer' - just one or two carers not quite reaching that level but Mum is always safe and looked after. Customer service was very good with helpful responses to our queries and comments. The app is very helpful - enables us to see the carers' reports after every visit and to see upcoming visits. All in all, we're very pleased with the service Abbots are providing and would recommend them.

Reply from Vicki, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to share your feedback. We're delighted to hear that our service and care are meeting your expectations. Our team always strives to accommodate urgent requests to the best of our ability and we work closely with local authorities regarding hospital discharges to ensure that our clients can return home with the necessary care in place. It's also wonderful to know that you're finding the Care Circle app helpful. Our goal is to provide peace of mind for both clients and their families, so it's great to see it making a difference. Thank you again for your kind words.

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Review of

Abbots Care Ltd (Hertfordshire)

from Andrew D (Son of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive service and addressed our ever-changing requirements with excellent efficiency. We even changed requirements twice in a week and Abbotts were very accommodating with no fuss or bother. Abbots are always responsive to calls, texts and email communications. Invoicing/payments are accurate.
There is an app to remotely check on daily visits as carers provide a brief and clear report after each visit. My mother likes the carers and often says how lovely they are. Excellent all-around care that I would recommend.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for sharing your feedback. We're truly delighted to hear that our team could step in and provide the support and care your mum needed. Knowing that we were able to go above and beyond for her is incredibly rewarding to our team. We're also glad to hear the Care Circle app offered you peace of mind, that connection and sense of being informed are exactly what we aim for.

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Review of

Abbots Care Ltd (Buckinghamshire)

from T C (Son of Client) published on 25 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care came out on the same day as a call asking for support, did an assessment and started up a package the same day. Carers were flexible and kind in working with Dad on getting used to having support and Abbots were brilliant when we had to alter the care when Dad went to hospital and then to
a care home. Despite lots of quick changes and only a short period of support, we were treated as valuable customers and the care about Dad's change in health was sincere. The App also helped the family to know who was coming and how he was which was so reassuring. I would use them again if needed.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Buckinghamshire)

Thank you so much for sharing your experience with us. We're delighted to hear that our team could provide the support and care your dad needed, especially in a short time frame. It's incredibly rewarding to know that we were able to go above and beyond to meet his needs. We're also pleased that the Care Circle app brought you peace of mind, it's designed to keep families connected and informed, and it's wonderful to know it made a difference for you. Thank you once again for taking the time to leave a review.

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Awards / Recognitions (8)

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Frequently Asked Questions about Abbots Care Ltd

How many Agencies does Abbots Care Ltd own?

Abbots Care Ltd own 3 Agencies.

Which Abbots Care Ltd Agencies have the highest review score?

Abbots Care Ltd (Hertfordshire), Abbots Care Ltd (Buckinghamshire) & Abbots Care Ltd (Dorset) have the highest review score.
Abbots Care Ltd in Buckinghamshire Abbots Care Ltd in Dorset Abbots Care Ltd in Hertfordshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd to verify any information. View our terms and conditions. Abbots Care Ltd has a Platinum Service – more info.