they have made the process stress-free. I also believe their fees are very competitive.
L V (Daughter of Client)
Very impressive service and addressed our ever-changing requirements with excellent efficiency
Andrew D (Son of Client)
A great and caring provider. An excellent company.
Hemant P (Son of Client)
Please note: Fees vary depending on the Client's requirements.
These prices are only a guideline, please contact Abbots Care Ltd (Hertfordshire) to find out the exact price for your requirements.
Abbots Care Ltd (Hertfordshire) has a Review Score of 9.4 (9.379) out of 10, based on 34 reviews in the last 2 years.
Over all time Abbots Care Ltd (Hertfordshire) has 100 reviews.
5.0 out of 5
Thank you so much for your kind feedback. We're delighted to hear that you feel confident your father is being well cared for, and that our Care Workers have been friendly, efficient, and supportive. It's also wonderful to know that both our managers and the app have helped make things easier for you. We truly appreciate you taking the time to share your experience.
5.0 out of 5
Thank you so much for your kind words. We're delighted to hear you're happy with our service and Care Workers.
5.0 out of 5
Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that both you and your husband are happy with the care he's receiving. It means a great deal to know that our Care Workers professionalism, kindness, and willingness to go the extra mile are making a positive difference.
5.0 out of 5
Thank you for your kind feedback! We're so pleased to hear that your Care Worker treated you with dignity and professionalism. It means a lot to us, and we'll be sure to pass on your lovely comments to the team.
5.0 out of 5
Thank you for taking the time to share your feedback. It's great to hear you're happy with the service you are receiving. We will do our best to accommodate your request. Please contact the office so we can discuss it further and see how we can help.
1.0 out of 5
I was in the middle of a really bad breakdown and, because I am a widow, needed a carer with me. This was during February and March this year and I found Abbots Care Ltd at the top of a Google list for care
Two women managers from Abbots Care came to interview me on 5 February and it wasn't long before one of them asked me to sign their contract. I should have had a friend with me who would have stopped me doing that because I wasn't given a chance to read the document.
The 'carer' was Nigerian and was extremely friendly with me, saying that she didn't usually make friends with her clients. She told me a lot about her family and life, sending me videos of her life when she wasn't caring, which really shocked me. Housework was not what she would deign to do and she broke a lot, including the shower curtain in my guest room, left hair dye on the silicone in the bath and on the toilet seat. It was also on the wall behind the bed and I am having to have that room decorated now. She announced very quickly that she would not go for walks, which became vital for me when I began to improve and wasn't always lying on a couch. The worst part was that she was never off her mobile during my time all day and every day.
I asked Abbots Care to remove her one week early which they did on 15 March. However, about 15 minutes after she had been put into an uber, one of the managers reappeared after collecting another carer, who I did not need, from Rickmansworth station. I had not been told that this was going to happen and told the young lady she couldn't stay. Quite apart from anything else she had witnessed this ghastly scene. I was subsequently charged £5400 (for a month) for that carer and told I had to pay it because they needed 28 days notice. How on earth was I supposed to do that!! Subsequently, because I wouldn't pay it they were charging me 8.25% interest on regular occasions and coerced me into paying the £6346.28 in order to stop them adding more interest!!
We're sorry to see your recent negative reviews, particularly as we are actively supporting you and addressing your concerns. As you know, we are currently in communication with you, and others you have included in your matter, in an effort to reach a constructive resolution.While negative feedback is rare, we take all concerns seriously and remain committed to providing the high level of service we're known for.
5.0 out of 5
Thank you so much for your kind words. We're delighted to hear that you and your partner are happy with the care and support provided. It's wonderful to know that our Care Workers are making a positive difference and that your partner enjoys their company. Your feedback means a lot to us, so thank you once again.
5.0 out of 5
Thank you so much for your wonderful feedback. We're truly honoured to be entrusted with your mother's care and are so pleased to hear that you are both happy with the support and care your Mother is receiving. Our team is committed to providing respectful, compassionate care, and it's incredibly rewarding to know it's making a positive difference. Keeping families informed is an important part of what we do, so we're glad that brings you peace of mind. We'll be sure to pass your kind words on to the care team. Thank you again for taking the time to share your feedback.
5.0 out of 5
Thank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our team. Our Care Workers take great pride in providing compassionate care, so it truly means a lot to know it's made a difference to you. We really appreciate you taking the time to share your experience and leave a review.
5.0 out of 5
Thank you for taking the time to share your feedback. We try to ensure a consistent team of Care Workers, however we understand the importance of continuity and would be happy to look into this further. Please don't hesitate to contact us at info@abbotscare.com or speak with our Central Support Team directly.
5.0 out of 5
Thank you so much for taking the time to share your feedback. First and foremost, I would like to extend my heartfelt condolences to you and your family during this difficult time. It is always a true privilege for us to care for our Clients and I'm so glad to hear that our Care Workers were able to make a positive difference in your Nan's life and support her in getting outside to enjoy special moments. Your kind words mean a great deal to our whole team, thank you again for sharing them.
4.0 out of 5
Thank you for your feedback. I'm pleased to see that you've rated your overall experience with us 4 stars. However, I'm sorry to hear that you've encountered difficulties with the Care Circle app.The app is intended to give you visibility of your upcoming visits, care notes, and any logged concerns. It does not currently provide real-time updates if a Care Worker is running behind.If a Care Worker is delayed, our standard procedure is for a member of our Central Support Team to contact you directly.If you have any further concerns, please don't hesitate to speak with your Community Facilitator or email us at info@abbotscare.com.
5.0 out of 5
Thank you for taking the time to leave a review. We are so pleased that you were able to attend our Client tea party. It's always wonderful to see our Clients enjoying themselves and socialising.
5.0 out of 5
Thank you so much for your kind feedback. Our goal is to ensure our Clients continue to lead fulfilling lives through meaningful social events like our tea parties. There's nothing we love more than seeing our Clients smiling. It's especially wonderful to hear that connections made many years ago were rekindled and enjoyed once again. We truly appreciate your kind words.
5.0 out of 5
Thank you for taking the time to leave a review. We're delighted to hear that you find our Care Workers and support team kind and helpful, your feedback truly means a lot to us.
5.0 out of 5
Thank you for your kind words and for taking the time to leave this review. It's wonderful to hear that you are happy with the service you are receiving. Supporting Clients like yourself is a privilege, and we truly appreciate your feedback.
1.0 out of 5
Thank you for taking the time to leave a review. I'm sorry to hear that you haven't been satisfied with the service you've received from us and your brother's social worker. I'd like to investigate this further, so please don't hesitate to contact us by emailing info@abbotscare.com or calling us on 0330 094 5511.
5.0 out of 5
Thank you so much for taking the time to leave a review. We're thrilled to hear about your positive experience with our team. The app is an excellent resource for both family members and clients, offering updates on care visits and valuable feedback after each visit. Thank you once again for your kind words!
5.0 out of 5
Thank you for your kind review. It's heartwarming to know that we could support your family during a challenging time by meeting your father's needs and enabling his return home from the hospital. We always strive to match our clients with the most suitable live-in care workers because we understand how vital this is, not only for the client but also for their family.
4.0 out of 5
Thank you for taking the time to share your feedback. We're delighted to hear that our service and care are meeting your expectations. Our team always strives to accommodate urgent requests to the best of our ability and we work closely with local authorities regarding hospital discharges to ensure that our clients can return home with the necessary care in place. It's also wonderful to know that you're finding the Care Circle app helpful. Our goal is to provide peace of mind for both clients and their families, so it's great to see it making a difference. Thank you again for your kind words.
The Review Score of 9.4 (9.379) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.
I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.
I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.
With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life
I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Hertfordshire) to verify any information. View our terms and conditions. Abbots Care Ltd (Hertfordshire) has an Enhanced Service - more info.
