What Type of Services does Abbots Care Ltd (Hertfordshire) offer?

Abbots Care Ltd (Hertfordshire) offers Home Care.

How many Carers does Abbots Care Ltd (Hertfordshire) employ?

Abbots Care Ltd (Hertfordshire) employs 200 carers.

Abbots Care Ltd (Hertfordshire), Phoenix House, 63 Campfield Road, St Albans, Hertfordshire AL1 5FL

Review from Michael L (Son of Client) published on 22 August 2025
Submitted via Website • Report

Overall Experience

care has been Excellent. All carers are friendly and efficient. I'm out all day so need to know my father is being well cared for. This is the case. Had meetings with Managers who have been very helpful in sorting out what needs to happen at each visit. Also they have simple to use App which details

each visit and provides details of up coming visits such as times and who the carer is. Overall care is Excellent

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind feedback. We're delighted to hear that you feel confident your father is being well cared for, and that our Care Workers have been friendly, efficient, and supportive. It's also wonderful to know that both our managers and the app have helped make things easier for you. We truly appreciate you taking the time to share your experience.

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Review from Robert S (Client) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience

Very happy with the service provided. Not had a problem with any of the carers. 10/10 for everything.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind words. We're delighted to hear you're happy with our service and Care Workers.

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Review from Shirley S (Wife of Client) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience

Carers are all professional and always happy to do other jobs, one care is amazing, nothing is too much trouble. My husband is happy with the care he gets. They are so lovely talking my husband though what they are doing. Also, another member of staff is marvellous as well.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that both you and your husband are happy with the care he's receiving. It means a great deal to know that our Care Workers professionalism, kindness, and willingness to go the extra mile are making a positive difference.

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Review from W A (Client) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience

The carer that attended to me this morning treated me with dignity, respect and was professional.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind feedback! We're so pleased to hear that your Care Worker treated you with dignity and professionalism. It means a lot to us, and we'll be sure to pass on your lovely comments to the team.

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Review from Cyril C (Client) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience

We are very happy with the service we get, but would like the carer to come about 8:00 - 8:30 in the morning.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to share your feedback. It's great to hear you're happy with the service you are receiving. We will do our best to accommodate your request. Please contact the office so we can discuss it further and see how we can help.

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Review from Helen D (Client) published on 21 July 2025
Submitted via Website • Report

Overall Experience

I have been experiencing the worst possible time with Abbots Care Ltd staff in St.Albans

I was in the middle of a really bad breakdown and, because I am a widow, needed a carer with me. This was during February and March this year and I found Abbots Care Ltd at the top of a Google list for care

agencies.

Two women managers from Abbots Care came to interview me on 5 February and it wasn't long before one of them asked me to sign their contract. I should have had a friend with me who would have stopped me doing that because I wasn't given a chance to read the document.

The 'carer' was Nigerian and was extremely friendly with me, saying that she didn't usually make friends with her clients. She told me a lot about her family and life, sending me videos of her life when she wasn't caring, which really shocked me. Housework was not what she would deign to do and she broke a lot, including the shower curtain in my guest room, left hair dye on the silicone in the bath and on the toilet seat. It was also on the wall behind the bed and I am having to have that room decorated now. She announced very quickly that she would not go for walks, which became vital for me when I began to improve and wasn't always lying on a couch. The worst part was that she was never off her mobile during my time all day and every day.

I asked Abbots Care to remove her one week early which they did on 15 March. However, about 15 minutes after she had been put into an uber, one of the managers reappeared after collecting another carer, who I did not need, from Rickmansworth station. I had not been told that this was going to happen and told the young lady she couldn't stay. Quite apart from anything else she had witnessed this ghastly scene. I was subsequently charged £5400 (for a month) for that carer and told I had to pay it because they needed 28 days notice. How on earth was I supposed to do that!! Subsequently, because I wouldn't pay it they were charging me 8.25% interest on regular occasions and coerced me into paying the £6346.28 in order to stop them adding more interest!!

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

We're sorry to see your recent negative reviews, particularly as we are actively supporting you and addressing your concerns. As you know, we are currently in communication with you, and others you have included in your matter, in an effort to reach a constructive resolution.While negative feedback is rare, we take all concerns seriously and remain committed to providing the high level of service we're known for.

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Review from P F (Next of Kin) published on 14 July 2025
Submitted via Website • Report

Overall Experience

I think that the carers are very kind and considerate and do everything we ask them to do
We have no complains
I can't believe my partner accepts the help and support
I like when the carers talking to my partner, he loves the carers and the bunters

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind words. We're delighted to hear that you and your partner are happy with the care and support provided. It's wonderful to know that our Care Workers are making a positive difference and that your partner enjoys their company. Your feedback means a lot to us, so thank you once again.

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Review from C E (Daughter of Client) published on 1 July 2025
Submitted via Website • Report

Overall Experience

Abbots Care are absolutely amazing. My mother is 90 years old and Abbots care have been looking after to her since April 2025. All the carers are polite and very helpful. They keep me informed about my mother's care and it puts my mind at rest to know she is well cared for. Nothing is to much trouble

for them. My mother has had different carers in the past and Abbots care is the best by far. More importantly my mother is happy with her carers.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your wonderful feedback. We're truly honoured to be entrusted with your mother's care and are so pleased to hear that you are both happy with the support and care your Mother is receiving. Our team is committed to providing respectful, compassionate care, and it's incredibly rewarding to know it's making a positive difference. Keeping families informed is an important part of what we do, so we're glad that brings you peace of mind. We'll be sure to pass your kind words on to the care team. Thank you again for taking the time to share your feedback.

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Review from Daphne P (Client) published on 1 July 2025
Submitted via Website • Report

Overall Experience

Very pleased with the service provided, all the carers I have seen have been very caring, and understanding , I would definitely recommend Abbots, all the carers I have seen have been very caring and understanding

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our team. Our Care Workers take great pride in providing compassionate care, so it truly means a lot to know it's made a difference to you. We really appreciate you taking the time to share your experience and leave a review.

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Review from Rita C (Client) assisted by family/friend published on 4 June 2025
Submitted via Postal Card • Report

Overall Experience

Very good, very well organised. Good company and food. Exciting at the event. Would be nice to see the same carer. A stricter time of arrival would be good.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to share your feedback. We try to ensure a consistent team of Care Workers, however we understand the importance of continuity and would be happy to look into this further. Please don't hesitate to contact us at info@abbotscare.com or speak with our Central Support Team directly.

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Review from Sarah L (Granddaughter of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience

My nan had carers visit from Abbots up until she passed recently,I would speak to her on a regular basis and she would always mention one lady and how much she would make her smile and how much she would look forward to her coming in, I'd also like to say a thank you to a lady who managed to get my

nan outside which was alot for her so thank you to those at Abbots for being there for my nan but especially to those two ladies it meant alot to me that you could be there for her.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for taking the time to share your feedback. First and foremost, I would like to extend my heartfelt condolences to you and your family during this difficult time. It is always a true privilege for us to care for our Clients and I'm so glad to hear that our Care Workers were able to make a positive difference in your Nan's life and support her in getting outside to enjoy special moments. Your kind words mean a great deal to our whole team, thank you again for sharing them.

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Review from A B (Son of Client) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience

Overall service is okay. Carers always running late and not notice given. App is not updated and no live updates. Some carers can be more flexible or adaptive to care required.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your feedback. I'm pleased to see that you've rated your overall experience with us 4 stars. However, I'm sorry to hear that you've encountered difficulties with the Care Circle app.The app is intended to give you visibility of your upcoming visits, care notes, and any logged concerns. It does not currently provide real-time updates if a Care Worker is running behind.If a Care Worker is delayed, our standard procedure is for a member of our Central Support Team to contact you directly.If you have any further concerns, please don't hesitate to speak with your Community Facilitator or email us at info@abbotscare.com.

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Review from Pam Q (Client) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience

I had a lovely time at the tea party. Enjoyed the food and music. The carers are wonderful.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review. We are so pleased that you were able to attend our Client tea party. It's always wonderful to see our Clients enjoying themselves and socialising.

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Review from K D (Daughter of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience

She had an amazing day it was so nice to see her smile and talk to everyone she even met some people she remembered from years ago.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for your kind feedback. Our goal is to ensure our Clients continue to lead fulfilling lives through meaningful social events like our tea parties. There's nothing we love more than seeing our Clients smiling. It's especially wonderful to hear that connections made many years ago were rekindled and enjoyed once again. We truly appreciate your kind words.

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Review from S G (Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience

Very kind & helpful staff, food excellent.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review. We're delighted to hear that you find our Care Workers and support team kind and helpful, your feedback truly means a lot to us.

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Review from Maureen M (Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience

In a nutshell - everything was wonderful. Happy and friendly. We are very lucky service users.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind words and for taking the time to leave this review. It's wonderful to hear that you are happy with the service you are receiving. Supporting Clients like yourself is a privilege, and we truly appreciate your feedback.

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Review from Alan F (Brother of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience

I was trying to contact Abbots Care, the social worker left me with the situation I had not been able to sort out. The social worker, whose client is a wheelchair user and below knee amputee. They want to start when he had a doctor's appointment for dressings and it's not just Abbots Care that won't

let him go to the doctor's appointment, it was also the social worker when the carers did not come. The social worker didn't sort out the problem when they were supposed to give out my phone number without letting me know they were going to call me. I wanted them to start on Monday. I was left to deal with it every time you try to talk to them. They don't understand any explanations and every time you try to explain the situation he needs to go to medical appointments, he is diabetic. They won't let him go and he cannot communicate with me either my brother, or with the carers to explain it. With Abbots Care anything with more than 5 words or syllables, they are clueless.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review. I'm sorry to hear that you haven't been satisfied with the service you've received from us and your brother's social worker. I'd like to investigate this further, so please don't hesitate to contact us by emailing info@abbotscare.com or calling us on 0330 094 5511.

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Review from S E (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience

Abbotts gave us helpful support at the beginning of the year and has continued to be flexible with needs and times when suitable. All their carers are friendly and efficient in giving reports and electronic app keeps me up to date as l live on the other side of London and Abbotts support me too.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for taking the time to leave a review. We're thrilled to hear about your positive experience with our team. The app is an excellent resource for both family members and clients, offering updates on care visits and valuable feedback after each visit. Thank you once again for your kind words!

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Review from L V (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience

I found myself having to arrange live-in care for my elderly father at short notice. I wasn't sure where to start, so turned to Abbots Care, who had provided reablement care after a previous hospital discharge.
They quickly understood the situation and advised that live-in care for 2-3 weeks was the

best option and what the cost would be. The assessor came to the hospital the next day and within the next 2 days, they had found a lovely carer who could start on the day of discharge.
My father and his carer get on well together. She's caring, cheerful and respectful and within 24 hours I felt confident that my father was in good hands. We have decided to extend the care until my father's mobility improves.
Everyone at Abbots Care that I have spoken to, on the phone or face to face, has been helpful and supportive. Arranging care for a loved one can be very stressful and they have made the process stress-free. I also believe their fees are very competitive.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind review. It's heartwarming to know that we could support your family during a challenging time by meeting your father's needs and enabling his return home from the hospital. We always strive to match our clients with the most suitable live-in care workers because we understand how vital this is, not only for the client but also for their family.

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Review from John W (Son of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience

Abbots responded very quickly to an urgent need for nighttime care for my mother - requested in the afternoon and in place that same night. Admin had to be a bit rushed but Abbots were very flexible and helpful in tying up loose ends subsequently. Mother also receiving 4 daytime visits following hospital

discharge. Nearly all the carers have been excellent and living up to the title of 'carer' - just one or two carers not quite reaching that level but Mum is always safe and looked after. Customer service was very good with helpful responses to our queries and comments. The app is very helpful - enables us to see the carers' reports after every visit and to see upcoming visits. All in all, we're very pleased with the service Abbots are providing and would recommend them.

Reply from Vicki, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to share your feedback. We're delighted to hear that our service and care are meeting your expectations. Our team always strives to accommodate urgent requests to the best of our ability and we work closely with local authorities regarding hospital discharges to ensure that our clients can return home with the necessary care in place. It's also wonderful to know that you're finding the Care Circle app helpful. Our goal is to provide peace of mind for both clients and their families, so it's great to see it making a difference. Thank you again for your kind words.

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