Abbots Care Ltd (Hertfordshire)

poorly by management eg not respecting their breaks or need for consistent double up provision.

Every carer has greeted me with genuine happiness which continues until they leave. They carry out their duties with care and dedication to their job and leave a good impression on their departure. I can't fault their roles in helping me in my recovery after my operation.

Christmas party, wonderful.

Happy with the carers and service.

Abbots provide a 4-visit daily care service for my wife. Very happy with the care service provided by Abbots and the quality of the carers. The carers are always cheerful, professional and seem genuinely interested in the wellbeing of my wife.

Great service guys x

Perhaps the office staff that arrange the schedule need a bit of help from A.I. ?

After writing bad review for Abbots Care I was told to email them for resolution, which I did, and it went unanswered. My mother is 78 years old and is totally immobile. Abbots Care was recommended by her social worker and everything was set up. She requested NO men and a single carer twice a fay at 9:30 AM (to get up) and9:30 PM, to be put to bed. I have just moved back to the UK to help with her care. In the 5 weeks I have been here she has been out through absolute turmoil. The Carers themselves a wonderful for the most part, BUT for 3 weeks they kept sending men, and 2 carers which was a total waste, as my mother would not allow them in the house. We called every day for weeks and weeks with a simple request. One female carer in the morning nd one in the evening. They were turning up a 6:00 PM to put her to bed, who goes to bed at 6? I hadn't even given her her dinner at that time. More calls, every day, and they kept sending men and at the wrong time, so we just sent them away.

Myself and my 90 year old mother are both very happy with the care and carers at Abbots care. They are friendly and helpful and communicate any concerns to myself. Mum looks forward to her visits from the carers. Overall I can't fault them for the care they are providing my mother.

We have used Abbotts care for a couple of years and they have provided a professional service during this time. They turn up as scheduled and check on our relative. The visit report accessed via the app is particularly helpful.

care has been Excellent. All carers are friendly and efficient. I'm out all day so need to know my father is being well cared for. This is the case. Had meetings with Managers who have been very helpful in sorting out what needs to happen at each visit. Also they have simple to use App which details each visit and provides details of up coming visits such as times and who the carer is. Overall care is Excellent

Very happy with the service provided. Not had a problem with any of the carers. 10/10 for everything.

Carers are all professional and always happy to do other jobs, one care is amazing, nothing is too much trouble. My husband is happy with the care he gets. They are so lovely talking my husband though what they are doing. Also, another member of staff is marvellous as well.

The carer that attended to me this morning treated me with dignity, respect and was professional.

We are very happy with the service we get, but would like the carer to come about 8:00 - 8:30 in the morning.

I have been experiencing the worst possible time with Abbots Care Ltd staff in St.Albans

I was in the middle of a really bad breakdown and, because I am a widow, needed a carer with me. This was during February and March this year and I found Abbots Care Ltd at the top of a Google list for care agencies.

Two women managers from Abbots Care came to interview me on 5 February and it wasn't long before one of them asked me to sign their contract. I should have had a friend with me who would have stopped me doing that because I wasn't given a chance to read the document.

The 'carer' was Nigerian and was extremely friendly with me, saying that she didn't usually make friends with her clients. She told me a lot about her family and life, sending me videos of her life when she wasn't caring, which really shocked me. Housework was not what she would deign to do and she broke a lot, including the shower curtain in my guest room, left hair dye on the silicone in the bath and on the toilet seat. It was also on the wall behind the bed and I am having to have that room decorated now. She announced very quickly that she would not go for walks, which became vital for me when I began to improve and wasn't always lying on a couch. The worst part was that she was never off her mobile during my time all day and every day.

I asked Abbots Care to remove her one week early which they did on 15 March. However, about 15 minutes after she had been put into an uber, one of the managers reappeared after collecting another carer, who I did not need, from Rickmansworth station. I had not been told that this was going to happen and told the young lady she couldn't stay. Quite apart from anything else she had witnessed this ghastly scene. I was subsequently charged £5400 (for a month) for that carer and told I had to pay it because they needed 28 days notice. How on earth was I supposed to do that!! Subsequently, because I wouldn't pay it they were charging me 8.25% interest on regular occasions and coerced me into paying the £6346.28 in order to stop them adding more interest!!

I like when the carers talking to my partner, he loves the carers and the bunters

Very pleased with the service provided, all the carers I have seen have been very caring, and understanding , I would definitely recommend Abbots, all the carers I have seen have been very caring and understanding

Very good, very well organised. Good company and food. Exciting at the event. Would be nice to see the same carer. A stricter time of arrival would be good.

My nan had carers visit from Abbots up until she passed recently,I would speak to her on a regular basis and she would always mention one lady and how much she would make her smile and how much she would look forward to her coming in, I'd also like to say a thank you to a lady who managed to get my nan outside which was alot for her so thank you to those at Abbots for being there for my nan but especially to those two ladies it meant alot to me that you could be there for her.