Abbots Care Ltd (Hertfordshire)

Carers - can't fault them. Pleasant, very helpful, respectful.

Carers are lovely, always helpful and proactive.

Mum is very happy with the carers as we are too. Everyone is very helpful and attentive.

The carers are very professional and caring. It is unfortunate that the attitude of the office staff let the organisation down. They are rude, ignorant, uncaring, do not listen and have a bad attitude. If the recording on the phone is true and you record all conversations, I suggest you listen to them and train your clerical staff better, because it’s them that let your organisation down.

Avoid at all costs if you want to have management call you, arrange assessments, send you workers when you do not even have a contract or a correct care assessment. I went from notional payments to direct payments and I was the one chasing for things to be completed. Even if you email the MD with complaints, do not expect any type of response at all. The service you pay for is not delivered at all. For the amount they charge and pay their carers, they are getting a tidy profit they do not deserve at all. They used to be ok, but the last two years things have gone rapidly downhill. I’ve constantly been left without care when my regular Carer was away, even though I kept stating I wanted a contingency worker each time it was ignored. I finally had enough of being ignored by them all that I left. They actually do more harm than good, all because the office staff cannot complete tasks.

Promises to call back never happen, which is unforgivable. My mother in law is contributing considerably to the cost of this home care and yet the client support is dreadful. Our concerns which we are trying to raise are critical to my mother in laws well-being and not trivial so I need head office staff to respond. Currently, we have been waiting three days for a callback.

My mother suffers with Dementia and is under the care of Abbots Care. Please avoid this agency. They do not arrive on time, they don't give the required tablets, they fail to contact you if there is any problems, management do not get back to you, there is no clear communication between management and care staff, they delete care calls from their system- resulting in missed medication. If you want your loved one cared for, please do not use this agency.

My regular carer is polite, friendly, efficient and caring, It is nice to have a chat about various things once all my things are done. The regular carer gets on with her work but chats at the same time. My Saturday and Sunday carers are generally good but occasionally you get one who is in a hurry.

Very professional and friendly service.

I find most carers are caring and helpful and when necessary make sure early morning visits are made to cover important and special appointments.

Good sometimes. Not good at weekends as often late and stops me going to Church or to family and friends. Carers are all good. Telephone helpline often does not cancel when asked.

We are very happy with the carers that attend my brother.

The care I have received from Abbotts has been quite satisfactory. Very polite and caring carers. Thank you all.

Carers are very friendly and caring. Built up a great rapport with them.

Carers are extremely good. Nothing is too much trouble for them. Very friendly.

Standard meeting to go over care package. No changes required - the current team of staff working with my son have been in place for some time - therefore continuity offered in his package.

I usually have one carer who is excellent, but on the other times, some of the carers are a bit 'slapdash'. Sometimes if the carer is going to very late, the office should phone and let us know. Also, the new future weeks rota usually arrives halfway through that week which is wrong.

The carers who arrived were nice, however, the communication was not great whenever I needed to speak to the office. A man on the phone was rude, condescending and blatantly patronising on the phone, tired and uninterested.

A good service is given. The main carer is very friendly.

I am pleased with the service I get. The carers are very good and mostly come on time. They are very friendly and I feel at ease with them.