Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL
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9.4 100 Reviews
  • Abbots Care Ltd (Hertfordshire), St Albans
Abbots Care provides home care and live-in care services across Hertfordshire to the highest standard and has twice been rated outstanding by the Care Quality Commission.

As a family-run home care provider with 30 years' of experience, Abbots Care understand how important it is that service users and families feel safe and secure, while also receiving specialist home care tailored to all needs.

Abbots Care put people at the heart of its services and strives to consider the individual in everything they do.

As well as being committed to providing the very best care, Abbots Care ensures that its highly trained staff are experienced in providing professional and compassionate care.

All employees have access to specialist training pathways, career development opportunities and well-being support.

They are accredited by the Care Quality Commission, Skills for Care, and the Homecare Association, and have been recognised for consistent, high-quality services.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.39

Please note: Fees vary depending on the Client's requirements.

These prices are only a guideline, please contact Abbots Care Ltd (Hertfordshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Camille Leavold (Managing Director)

Abbots Care Ltd (Hertfordshire) Reviews (100)

9.4

Abbots Care Ltd (Hertfordshire) has a Review Score of 9.4 (9.379) out of 10, based on 34 reviews in the last 2 years.
Over all time Abbots Care Ltd (Hertfordshire) has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbots Care Ltd (Hertfordshire)
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Total of 100, showing 41-60
Review from Peter B (Son of Client) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
At this moment my mum is happy with her care plan and carer.
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Review from C D (Daughter of Client) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care given to mum in covid 19. Carers have been very kind to mum, it would be nice for her to have familiar faces when caring for her as they know mum's ways and what she wants. Overall very pleased with the service of care given.
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Review from Pamela M (Client) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ladies that come have been very kind and willing to help me where I need it. They allow me to explained what needs doing and how I appreciate it being done. The communication between the office and the service user could be better, as when changes are made, the service user is not informed. Thank
you.
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Review from Cleoniki A (Daughter of Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are all very happy with the staff at Abbots Care and they have gone far and beyond to help us all. They have made our life easier and less stressful. They sing to my Dad which he loves and we all have a lovely chat and enjoy the company.
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Review from Cherrie W (Daughter of Client) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers who support my mum to continue living at home are wonderful. They are extremely patient and make her as comfortable as possible. The more experienced carers are quick to spot any possible problems and liaise well with all the family members.
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Review from B W (Wife of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's carers are very obliging, kind, and considerate. Ask if anything else is needed. Quite happy with the service.
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Review from Carol F (Daughter of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers that have looked after my relative have been wonderful. I can't fault them, they always have a very kind way about them.
Reply from Pav Solanki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you very much Carol for your lovely review. Our fully trained and qualified staff are always careful and professional when dealing with our service users and I'm delighted to hear you're extremely satisfied with Abbots Care!

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Review from Kathleen Q (Daughter of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbots Care staff have worked with my Mother since her discharge from hospital on 18th March. I have been with my Mum since that date. The care staff (all of them) have been friendly, professional and caring. I have nothing but praise for them all. Thank you for all your help.
Reply from Pav Solanki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind words. Our staff are amazing at what they do and very happy to hear your experience has been 5-star with us! Hope your mother is keeping very well too!

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Review from Patricia M (Daughter of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been with Abbots for 5 weeks including re-enablement. All carers have been fantastic and caring. Treated with utmost dignity and respect.
Reply from Pav Solanki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you very much for using Abbots Care and your wonderful rating! Do let us know if you need any further assistance with your care service, at any time. Many thanks.

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Review from Diana W (Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care worker is brilliant. Very helpful.
Reply from Camille Leavold, Managing Director at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to provide feedback on our service.

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Review from P M (Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They do a marvellous job. I could not manage without them.
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Review from Annette B (Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They all have treated me very well. They are professional and a lovely bunch of girls. No complaints whatsoever.
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Review from Doris B (Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers - can't fault them. Pleasant, very helpful, respectful.
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Review from Debbie L (Granddaughter of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are lovely, always helpful and proactive.
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Review from C J (Daughter of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy with the carers as we are too. Everyone is very helpful and attentive.
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Review from C B (Wife of Client) published on 20 January 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
The carers are very professional and caring. It is unfortunate that the attitude of the office staff let the organisation down. They are rude, ignorant, uncaring, do not listen and have a bad attitude. If the recording on the phone is true and you record all conversations, I suggest you listen to them
and train your clerical staff better, because it’s them that let your organisation down.
Reply from Camille Leavold, Managing Director at Abbots Care Ltd (Hertfordshire)

Hi C B,
Thank you for taking the time to review our service. I am pleased to see that you received good care staff who were caring and professional. I am sorry to hear that you had a bad experience with the office staff and I would like to investigate this further if you would like to contact me?
We take all feedback seriously, investigate and respond and use feedback to improve our service.
Please feel free to contact me if you would like to discuss further.
Many thanks
Camille

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Review from A S (Client) published on 1 December 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid at all costs if you want to have management call you, arrange assessments, send you workers when you do not even have a contract or a correct care assessment. I went from notional payments to direct payments and I was the one chasing for things to be completed. Even if you email the MD with complaints,
do not expect any type of response at all. The service you pay for is not delivered at all. For the amount they charge and pay their carers, they are getting a tidy profit they do not deserve at all. They used to be ok, but the last two years things have gone rapidly downhill. I’ve constantly been left without care when my regular Carer was away, even though I kept stating I wanted a contingency worker each time it was ignored. I finally had enough of being ignored by them all that I left. They actually do more harm than good, all because the office staff cannot complete tasks.
Reply from Camille Leavold, Managing Director at Abbots Care Ltd (Hertfordshire)

Hi Amanda,
I'm sorry to hear that you were so disappointed with our service, we take all feedback and complaints from our customers seriously, investigate and respond, as we did with your complaint. We also aim to use valuable feedback from our customers to improve our service moving forward.
I have reviewed the complaint you made and the responses given by our operations manager and am satisfied that we did our best to meet all of your requests. I did not receive a complaint from you directly but would have been happy to respond.
Camille

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Review from David D (Son-in-law of Client) published on 12 October 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Very disappointing customer care and a lack of compassion from the office team. I generally cannot fault the carers, however recently the staff turnover has been horrendous resulting in a complete lack of understanding of my mother-in-law's condition and requirements.
Every time we call the office
the person in Charge is "in a meeting" regardless of when we call. Clearly, this is a mechanism to avoid the call.
Promises to call back never happen, which is unforgivable. My mother in law is contributing considerably to the cost of this home care and yet the client support is dreadful. Our concerns which we are trying to raise are critical to my mother in laws well-being and not trivial so I need head office staff to respond. Currently, we have been waiting three days for a callback.
Reply from Sophia, Head Office at Abbots Care Ltd (Hertfordshire)

Hello David, we are very sorry to hear this and we take these matters very seriously. Your concerns have been passed onto our Operations Manager at Head Office and we will be in touch regarding this. Kind regards, Abbots Care

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Review from Sarah O (Daughter of Client) published on 18 December 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother suffers with Dementia and is under the care of Abbots Care. Please avoid this agency. They do not arrive on time, they don't give the required tablets, they fail to contact you if there is any problems, management do not get back to you, there is no clear communication between management and
care staff, they delete care calls from their system- resulting in missed medication. If you want your loved one cared for, please do not use this agency.
Reply from Sophia Roberts at Abbots Care Ltd (Hertfordshire)

Hello Sarah, we are very sorry to hear about your experience. We will carry out a full investigation, and one of our senior managers will be in contact. At Abbots, we pride ourselves on our person-centred approach, and strong family values so we will ensure this is fully investigated and followed up.

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Review from M W (Client) assisted by family/friend published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My regular carer is polite, friendly, efficient and caring, It is nice to have a chat about various things once all my things are done. The regular carer gets on with her work but chats at the same time. My Saturday and Sunday carers are generally good but occasionally you get one who is in a hurry.
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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.379 for Abbots Care Ltd (Hertfordshire) is calculated as follows: ( (147 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (20 Very Poors x 1) ) ÷ 198 Ratings = 4.379
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2021

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (4)

Camille

Camille Leavold

Job Title: Registered Manager, CEO and Co-Founder Joined: 1995

Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.


I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.

Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.

Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life

Jazzmine

Jazzmine Mace

Job Title: Registered manager/Reablement & Specialist Care Manager

I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Hertfordshire) to verify any information. View our terms and conditions. Abbots Care Ltd (Hertfordshire) has an Enhanced Service - more info.