they have made the process stress-free. I also believe their fees are very competitive.
L V (Daughter of Client)
Very impressive service and addressed our ever-changing requirements with excellent efficiency
Andrew D (Son of Client)
A great and caring provider. An excellent company.
Hemant P (Son of Client)
Please note: Fees vary depending on the Client's requirements.
These prices are only a guideline, please contact Abbots Care Ltd (Hertfordshire) to find out the exact price for your requirements.
Abbots Care Ltd (Hertfordshire) has a Review Score of 9.4 (9.379) out of 10, based on 34 reviews in the last 2 years.
Over all time Abbots Care Ltd (Hertfordshire) has 100 reviews.
5.0 out of 5
Thank you for sharing your feedback. We're truly delighted to hear that our team could step in and provide the support and care your mum needed. Knowing that we were able to go above and beyond for her is incredibly rewarding to our team. We're also glad to hear the Care Circle app offered you peace of mind, that connection and sense of being informed are exactly what we aim for.
5.0 out of 5
Thank you for your review. We're delighted to hear that you've received excellent service from our support team.
5.0 out of 5
We are delighted to hear that you find our Care Workers friendly and helpful. Their dedication to providing excellent care and their commitment is a testament to the high standards we strive for in ensuring our Clients receive the best possible support.
4.0 out of 5
It's heartwarming to hear how our Care Workers have positively impacted your recovery and outlook for the future. Their dedication and support have clearly made a difference in your journey. Your feedback is truly appreciated and motivates us to continue providing the best care possible for all our clients. Thank you for sharing your experience with us.
5.0 out of 5
Thank you for your review; it's wonderful to hear that you were supported well during your recovery at home post-hospital discharge. It's essential our clients receive compassionate care during such critical times, ensuring a smooth transition to home life. Your positive feedback motivates us to continue delivering high-quality care and support to all our clients.
1.0 out of 5
Thank you for your feedback, we are truly sorry and disappointed to hear that your experience with Abbots Care has not been at the standard expected. We are committed to resolving any issues our Clients have with our services and would like to discuss your concerns further. Our initial assumption is that your mother was on our re-enablement pathway where times of visits are non time specific, however we can review each package and if needed move to another pathway. Please contact us so we can look into the matter further.
5.0 out of 5
Thank you so much for taking the time to leave a review. It's wonderful to hear that your nan was happy and also comfortable with the service provided by our care team. We are really proud of our caring and compassionate team who always go above and beyond to make sure our client's needs are met.
5.0 out of 5
Thank you for taking the time to leave a review, we really value all feedback. We are delighted to hear that your experience with Abbots Care has been such a positive one.
5.0 out of 5
Thank you for taking the time to leave a review, we really value all feedback. It's great to hear that you were happy with the care your mum received.
1.0 out of 5
Thank you for your feedback regarding our care service. We would like to clarify and respectfully address your assertions. It's important to note, that we have indeed promptly addressed your concerns through our complaints process, ensuring appropriate actions to meet your husband's needs. Contrary to your statement our training is not a 3-day video programme. Our Care Workers undergoing a rigorous induction, including 5 days of classroom-based training and ongoing community-based onboarding. Competencies are assessed in real-world settings to ensure high quality care. We have actively participated in Multidisciplinary Team meetings to tailor your husband's care plans and manage your expectations. Therefore, we are disappointed by your review and have reached out to discuss further. Your feedback is valued, and we're committed to providing the highest standard of care.
5.0 out of 5
Thank you so much for taking the time to share your experience with Abbots Care. We are thrilled to hear that the round-the-clock care provided to your mother was exceptional and that she was thoroughly content with her live-in care worker. We take great care in meticulously vetting our staff to provide the highest quality of care possible.
We look forward to sharing your feedback with our care team and thank you, once again, for choosing Abbots Care.
3.0 out of 5
Thank you for taking the time to leave a review, we really value all feedback. We are pleased to hear that you are happy with the level of care you are receiving, It's also great to hear our care team are going above and beyond their duties to make sure you are safe and well.
5.0 out of 5
Thank you so much for taking the time to share your feedback with us! We are delighted to hear that your experience with our Care Workers has been such a positive one. We take great pride in our team's ability to provide compassionate and reliable care to our Service Users and your feedback serves as a testament to their hard work and dedication. Best wishes.
5.0 out of 5
We really appreciate the kind words you've shared with us regarding the care and support we've provided since your hospital discharge in June.
We understand your desire to maintain care workers who are familiar with your routine, needs, and mobility and are actively working to address it.
Thank you once again, your feedback is invaluable. Best wishes.
1.0 out of 5
We are extremely sorry and disappointed that you've had cause to complain about our service. We aim to provide the best care possible to those we support and take all feedback and complaints seriously. As you are aware we have been in contact with you and we have fully investigated the matter regarding the issues raised. A visit from a Community Facilitator was promptly arranged where the care plan was reviewed, and observations were carried out with the Care Workers. Our Community Facilitator has continued to visit and monitor the concerns and we believed you were satisfied with the actions being taken. If you would like to discuss the matter further, please do let us know. Once again, we are sorry to hear of your complaint and would like to reassure you that it does not reflect the service for which we are known or strive to achieve.
2.0 out of 5
We send our heartfelt condolences to you following the passing of your loved one and we are sorry that you have had cause to raise an issue at this difficult time.
Please be assured that a next of kin was contacted and offered condolences at the time. Unfortunately, we did not have your contact details listed as next of kin on our records to offer this. Please also know that we offer full support to all our staff in such sad circumstances both in person and via telephone calls.
We take all feedback seriously and would like the opportunity to offer our condolences to you via the telephone. We'd also like to explain the care we provided as part of a multi-disciplinary team of professionals and how we followed a care plan following hospital discharge which includes medication management and the needs of the individual. If this is something you are willing to do, please do reach out when you’re ready to info@abbotscare.com
Once again, please accept our deepest sympathies.
5.0 out of 5
Thank you for taking the time to leave a review, we really appreciate your feedback. It's great to hear that you are happy with the service you are receiving.
5.0 out of 5
Thank you very much for taking the time to leave a review, it's wonderful to read that you are so happy with the service you are receiving from our team. We'll make sure that your lovely comments are passed onto the relevant care workers who visit you.
1.0 out of 5
Dear Carolyn
We are extremely sorry and disappointed that you've had cause to complain about our service. We aim to provide the best care possible to those we support and take all feedback and complaints seriously. As you know, we have fully investigated the matter and responded to all communications in accordance with our formal complaints procedure. We welcome conversations with all our customers and have been in contact to arrange an opportunity to discuss the matter further and enable us to reach a satisfactory outcome. Once again, we are sorry to hear of your complaint and would like to reassure you that it does not reflect the service for which we are known or strive to achieve.
4.0 out of 5
The Review Score of 9.4 (9.379) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.
I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.
I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.
With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life
I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Hertfordshire) to verify any information. View our terms and conditions. Abbots Care Ltd (Hertfordshire) has an Enhanced Service - more info.
