Abbots Care Ltd (Hertfordshire)

Overall service is okay. Carers always running late and not notice given. App is not updated and no live updates. Some carers can be more flexible or adaptive to care required.

I had a lovely time at the tea party. Enjoyed the food and music. The carers are wonderful.

She had an amazing day it was so nice to see her smile and talk to everyone she even met some people she remembered from years ago.

Very kind & helpful staff, food excellent.

I was trying to contact Abbots Care, the social worker left me with the situation I had not been able to sort out. The social worker, whose client is a wheelchair user and below knee amputee. They want to start when he had a doctor's appointment for dressings and it's not just Abbots Care that won't let him go to the doctor's appointment, it was also the social worker when the carers did not come. The social worker didn't sort out the problem when they were supposed to give out my phone number without letting me know they were going to call me. I wanted them to start on Monday. I was left to deal with it every time you try to talk to them. They don't understand any explanations and every time you try to explain the situation he needs to go to medical appointments, he is diabetic. They won't let him go and he cannot communicate with me either my brother, or with the carers to explain it. With Abbots Care anything with more than 5 words or syllables, they are clueless.

Abbotts gave us helpful support at the beginning of the year and has continued to be flexible with needs and times when suitable. All their carers are friendly and efficient in giving reports and electronic app keeps me up to date as l live on the other side of London and Abbotts support me too.

Everyone at Abbots Care that I have spoken to, on the phone or face to face, has been helpful and supportive. Arranging care for a loved one can be very stressful and they have made the process stress-free. I also believe their fees are very competitive.

Abbots responded very quickly to an urgent need for nighttime care for my mother - requested in the afternoon and in place that same night. Admin had to be a bit rushed but Abbots were very flexible and helpful in tying up loose ends subsequently. Mother also receiving 4 daytime visits following hospital discharge. Nearly all the carers have been excellent and living up to the title of 'carer' - just one or two carers not quite reaching that level but Mum is always safe and looked after. Customer service was very good with helpful responses to our queries and comments. The app is very helpful - enables us to see the carers' reports after every visit and to see upcoming visits. All in all, we're very pleased with the service Abbots are providing and would recommend them.

Very impressive service and addressed our ever-changing requirements with excellent efficiency. We even changed requirements twice in a week and Abbotts were very accommodating with no fuss or bother. Abbots are always responsive to calls, texts and email communications. Invoicing/payments are accurate. There is an app to remotely check on daily visits as carers provide a brief and clear report after each visit. My mother likes the carers and often says how lovely they are. Excellent all-around care that I would recommend.

I have received excellent advice and service from 2 members of staff with regard to increasing my mother's care to living care/or more hours. Very understanding and knowledgeable. They have both been very prompt with their answers. Thank you.

All the carers were nice and very helpful.

Seeing me now compared to the state I was in a month ago, is testimony to the dedication, hard work, and expertise of your carers - they've in effect given me my life back and I'm very grateful to them - especially those who kept me going and gave me a positive attitude in hope in the early days. They are too numerous to mention though 6 of them in particular stand out, apologies to all those I've missed out.

Thank you Abbots Care.

A carer tried to show my daughter how to change the catheter bag and to dispense medication as they were short-staffed. You take on the contract, you should have a plan in place for staff absences. Shocking behaviour!

Abbotts Care had the perfect service for my nan and made her feel at ease and comfortable. Always responsive and attentive. My nan who spoke little English was made to feel comfortable at each visit and thought a lot of the carers that were allocated to her. Our family couldn't be happier with the service provided, thank you so much. We would recommend Abbotts to anyone looking for a reliable, caring service for their loved ones.

Abbots Care is a great company, when choosing them they did a great caring job for my mum and looked after her so well we didn't have to worry and we had the same carers which helped my mum who suffered from dementia, excellent staff and company.

A great and caring provider. An excellent company. Staff and carers very trustworthy, honest and hard-working. The carers treated my mother very well and with dignity. So, no surprise that she felt so comfortable when they came to tend to her.

Left a shocking review on another platform a few months ago and, instead of improving their services or even having the decency to reply to my emails or countless phone calls (approximately 10 in 4 days) everything has gone downhill. My husband is a complex care individual but they keep sending in inexperienced carers and domiciliaries with no training, no proactivity and not even basic common sense. One carer put soiled clothing in the tumble dryer instead of putting it into soak with disinfectant! Others have had the very basic training (3 days on video). So far, I believe we have had in at least 10 carers and more than 20 domiciliaries. After the last complaint, nothing was forthcoming in the promised 3 days and, even though I contacted Abbots direct to raise concern, I was given someone who should have been my point of contact who has neither had the decency to respond to my email of 5 days ago, nor my countless, time-wasting phone calls. An absolute disgrace to the ‘caring’ profession.

The round-the-clock care extended to my mother was exceptional. Abbotts meticulously vet their staff, and my mum was thoroughly content with her live-in carer. The support team handled the few issues we encountered, showcasing their proficiency.

Early days and second time post hospital your carers is generally more capable. Some are excellent (Romanian) pity I can't use her name. I appreciate those who ask if there “is anything I can do for you”.