Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL
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9.3 105 Reviews
  • Abbots Care Ltd (Hertfordshire), St Albans
Abbots Care provides visiting and live-in care services across Hertfordshire to the highest standard and has recently (October 2025) been rated outstanding by the Care Quality Commission for the third time in a row.

As a family-run home care provider with 30 years' of experience, Abbots Care understands how important it is that Client's and families feel safe and secure, while also receiving specialist home care tailored to all needs.

Abbots Care put people at the heart of its services and strives to consider the individual in everything they do.

As well as being committed to providing the very best care, Abbots Care ensures that its highly trained staff are experienced in providing professional and compassionate care.

All employees have access to specialist training pathways, career development opportunities and well-being support.

They are accredited by the Care Quality Commission, Skills for Care, and the Homecare Association, and have been recognised for consistent, high-quality services.
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Care Provided by Abbots Care Ltd (Hertfordshire)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.39

Please note: Fees vary depending on the Client's requirements.

These prices are only a guideline, please contact Abbots Care Ltd (Hertfordshire) to find out the exact price for your requirements.

Contact Abbots Care Ltd (Hertfordshire) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Abbots Care Ltd (Hertfordshire) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Camille Leavold (Managing Director)

Abbots Care Ltd (Hertfordshire) Reviews (105)

9.3

Abbots Care Ltd (Hertfordshire) has a Review Score of 9.3 (9.289) out of 10, based on 36 reviews in the last 2 years.
Over all time Abbots Care Ltd (Hertfordshire) has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbots Care Ltd (Hertfordshire)
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Total of 105, showing 21-40
Review from Maureen M (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a nutshell - everything was wonderful. Happy and friendly. We are very lucky service users.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
Thank you for your kind words and for taking the time to leave this review. It's wonderful to hear that you are happy with the service you are receiving. Supporting Clients like yourself is a…read more
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Review from Alan F (Brother of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was trying to contact Abbots Care, the social worker left me with the situation I had not been able to sort out. The social worker, whose client is a wheelchair user and below knee amputee. They want to start when he had a doctor's appointment for dressings and it's not just Abbots Care that won't
let him go to the doctor's appointment, it was also the social worker when the carers did not come. The social worker didn't sort out the problem when they were supposed to give out my phone number without letting me know they were going to call me. I wanted them to start on Monday. I was left to deal with it every time you try to talk to them. They don't understand any explanations and every time you try to explain the situation he needs to go to medical appointments, he is diabetic. They won't let him go and he cannot communicate with me either my brother, or with the carers to explain it. With Abbots Care anything with more than 5 words or syllables, they are clueless.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
Thank you for taking the time to leave a review. I'm sorry to hear that you haven't been satisfied with the service you've received from us and your brother's social worker. I'd like to investigate…read more
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Review from S E (Daughter of Client) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbotts gave us helpful support at the beginning of the year and has continued to be flexible with needs and times when suitable. All their carers are friendly and efficient in giving reports and electronic app keeps me up to date as l live on the other side of London and Abbotts support me too.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
Thank you so much for taking the time to leave a review. We're thrilled to hear about your positive experience with our team. The app is an excellent resource for both family members and clients,…read more
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Review from L V (Daughter of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found myself having to arrange live-in care for my elderly father at short notice. I wasn't sure where to start, so turned to Abbots Care, who had provided reablement care after a previous hospital discharge.
They quickly understood the situation and advised that live-in care for 2-3 weeks was the
best option and what the cost would be. The assessor came to the hospital the next day and within the next 2 days, they had found a lovely carer who could start on the day of discharge.
My father and his carer get on well together. She's caring, cheerful and respectful and within 24 hours I felt confident that my father was in good hands. We have decided to extend the care until my father's mobility improves.
Everyone at Abbots Care that I have spoken to, on the phone or face to face, has been helpful and supportive. Arranging care for a loved one can be very stressful and they have made the process stress-free. I also believe their fees are very competitive.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
Thank you for your kind review. It's heartwarming to know that we could support your family during a challenging time by meeting your father's needs and enabling his return home from the hospital. We…read more
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Review from John W (Son of Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Abbots responded very quickly to an urgent need for nighttime care for my mother - requested in the afternoon and in place that same night. Admin had to be a bit rushed but Abbots were very flexible and helpful in tying up loose ends subsequently. Mother also receiving 4 daytime visits following hospital
discharge. Nearly all the carers have been excellent and living up to the title of 'carer' - just one or two carers not quite reaching that level but Mum is always safe and looked after. Customer service was very good with helpful responses to our queries and comments. The app is very helpful - enables us to see the carers' reports after every visit and to see upcoming visits. All in all, we're very pleased with the service Abbots are providing and would recommend them.
Reply from Vicki, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you for taking the time to share your feedback. We're delighted to hear that our service and care are meeting your expectations. Our team always strives to accommodate urgent requests to the…read more
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Review from Andrew D (Son of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressive service and addressed our ever-changing requirements with excellent efficiency. We even changed requirements twice in a week and Abbotts were very accommodating with no fuss or bother. Abbots are always responsive to calls, texts and email communications. Invoicing/payments are accurate.
There is an app to remotely check on daily visits as carers provide a brief and clear report after each visit. My mother likes the carers and often says how lovely they are. Excellent all-around care that I would recommend.
Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you for sharing your feedback. We're truly delighted to hear that our team could step in and provide the support and care your mum needed. Knowing that we were able to go above and beyond for…read more
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Review from Ric M (Son of Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received excellent advice and service from 2 members of staff with regard to increasing my mother's care to living care/or more hours. Very understanding and knowledgeable. They have both been very prompt with their answers. Thank you.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
Thank you for your review. We're delighted to hear that you've received excellent service from our support team.
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Review from B S (Client) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers were nice and very helpful.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
We are delighted to hear that you find our Care Workers friendly and helpful. Their dedication to providing excellent care and their commitment is a testament to the high standards we strive for in…read more
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Review from M O (Client) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seeing me now compared to the state I was in a month ago, is testimony to the dedication, hard work, and expertise of your carers - they've in effect given me my life back and I'm very grateful to them - especially those who kept me going and gave me a positive attitude in hope in the early days. They
are too numerous to mention though 6 of them in particular stand out, apologies to all those I've missed out.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
It's heartwarming to hear how our Care Workers have positively impacted your recovery and outlook for the future. Their dedication and support have clearly made a difference in your journey. Your…read more
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Review from D F (Client) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was looked after by Abbots Care from when I left hospital and I would like to thank all carers that looked after me. They were all polite and friendly and did their best to make me comfortable.
Thank you Abbots Care.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
Thank you for your review; it's wonderful to hear that you were supported well during your recovery at home post-hospital discharge. It's essential our clients receive compassionate care during such…read more
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Review from Sharon F (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This service is all about the money, not the client. My mother’s care has been shocking, she has been treated as a child. She is very intelligent and alert, but put to bed at 6.30pm and not got up until 9am. With pressure sores and diabetes, this is negligence. My mum has to eat at night to take her
diabetic medication and 14+ hours in bed is unacceptable.
Not once were her wishes or needs considered or listened to.
Every other country looks after their vulnerable and elderly people. Not Great Britain, it is all about how this service can make money. The care has gone out of this limited company, it is now just Abbots Care Ltd.
I thought that every care package was ‘person-centred care.’ This one is definitely not, it’s all about in and out in 15 minutes and then onto the next house.
A carer tried to show my daughter how to change the catheter bag and to dispense medication as they were short-staffed. You take on the contract, you should have a plan in place for staff absences. Shocking behaviour!
Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you for your feedback, we are truly sorry and disappointed to hear that your experience with Abbots Care has not been at the standard expected. We are committed to resolving any issues our…read more
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Review from Nishma H (Granddaughter of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbotts Care had the perfect service for my nan and made her feel at ease and comfortable. Always responsive and attentive. My nan who spoke little English was made to feel comfortable at each visit and thought a lot of the carers that were allocated to her. Our family couldn't be happier with the service
provided, thank you so much. We would recommend Abbotts to anyone looking for a reliable, caring service for their loved ones.
Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you so much for taking the time to leave a review. It's wonderful to hear that your nan was happy and also comfortable with the service provided by our care team. We are really proud of our…read more
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Review from Hemant P (Son of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great and caring provider. An excellent company. Staff and carers very trustworthy, honest and hard-working. The carers treated my mother very well and with dignity. So, no surprise that she felt so comfortable when they came to tend to her.
Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you for taking the time to leave a review, we really value all feedback. We are delighted to hear that your experience with Abbots Care has been such a positive one.
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Review from Jay P (Son of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbots Care is a great company, when choosing them they did a great caring job for my mum and looked after her so well we didn't have to worry and we had the same carers which helped my mum who suffered from dementia, excellent staff and company.
Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you for taking the time to leave a review, we really value all feedback. It's great to hear that you were happy with the care your mum received.
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Review from Liz G (Wife of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Left a shocking review on another platform a few months ago and, instead of improving their services or even having the decency to reply to my emails or countless phone calls (approximately 10 in 4 days) everything has gone downhill. My husband is a complex care individual but they keep sending in inexperienced
carers and domiciliaries with no training, no proactivity and not even basic common sense. One carer put soiled clothing in the tumble dryer instead of putting it into soak with disinfectant! Others have had the very basic training (3 days on video). So far, I believe we have had in at least 10 carers and more than 20 domiciliaries. After the last complaint, nothing was forthcoming in the promised 3 days and, even though I contacted Abbots direct to raise concern, I was given someone who should have been my point of contact who has neither had the decency to respond to my email of 5 days ago, nor my countless, time-wasting phone calls. An absolute disgrace to the ‘caring’ profession.
Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you for your feedback regarding our care service. We would like to clarify and respectfully address your assertions. It's important to note, that we have indeed promptly addressed your concerns…read more
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Review from Costa V (Son of Client) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The round-the-clock care extended to my mother was exceptional. Abbotts meticulously vet their staff, and my mum was thoroughly content with her live-in carer. The support team handled the few issues we encountered, showcasing their proficiency.
Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)
Thank you so much for taking the time to share your experience with Abbots Care. We are thrilled to hear that the round-the-clock care provided to your mother was exceptional and that she was…read more
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Review from S B (Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Early days and second time post hospital your carers is generally more capable. Some are excellent (Romanian) pity I can't use her name. I appreciate those who ask if there “is anything I can do for you”.
Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)
Thank you for taking the time to leave a review, we really value all feedback. We are pleased to hear that you are happy with the level of care you are receiving, It's also great to hear our care team…read more
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Review from Linda H (Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer always comes with a smile. Always professional and approachable, always away of safety.
Reply from Abbots Care Marketing, Marketing at Abbots Care Ltd (Hertfordshire)
Thank you so much for taking the time to share your feedback with us! We are delighted to hear that your experience with our Care Workers has been such a positive one. We take great pride in our…read more
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Review from J S (Client) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent team of people. I have been with them since I came out of hospital in June. I am so grateful for everything they do. I see different people each day. I would like two continuous carers which I have asked to put in place. Still waiting because of my anxiety and two certain ones know me best
and my routine, needs and mobility. So kind and caring. I have them twice a day. I could not do without them. Can't thank them enough. When I call they are helpful. Always put me at ease.
Reply from Abbots Care Marketing, Marketing at Abbots Care Ltd (Hertfordshire)
We really appreciate the kind words you've shared with us regarding the care and support we've provided since your hospital discharge in June.
We understand your desire to maintain care workers who…read more
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Review from Ann W (Daughter of Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Was given this care company by adult social care. Generally, some carers are good, others have no idea and can't be bothered. We were given set times for visits and so far not kept to, they think it is okay to give the service user lunch at 2pm then dinner at 4.30 and bedtime 8.30 leaving them with
no food or drink for 12 hours until the morning carer visits. When I complain the management don't follow it up. Some carers think it's okay to help themselves to the service user's food as they know the service user isn't mobile at the moment but the family have noticed.
Reply from Abbots Care, Marketing Manager at Abbots Care Ltd (Hertfordshire)
We are extremely sorry and disappointed that you've had cause to complain about our service. We aim to provide the best care possible to those we support and take all feedback and complaints…read more
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Current Review Score: 9.3 (9.289)

Overview of Review Score

The Review Score of 9.3 (9.289) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.289 for Abbots Care Ltd (Hertfordshire) is calculated as follows: ( (148 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (23 Very Poors x 1) ) ÷ 211 Ratings = 4.289
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (4)

Camille

Camille Leavold

Job Title: Registered Manager, CEO and Co-Founder Joined: 1995

Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.


I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.

Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.

Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life

Jazzmine

Jazzmine Mace

Job Title: Registered manager/Reablement & Specialist Care Manager

I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Hertfordshire) to verify any information. View our terms and conditions. Abbots Care Ltd (Hertfordshire) has an Enhanced Service - more info.