Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL
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9.4 100 Reviews
  • Abbots Care Ltd (Hertfordshire), St Albans
Abbots Care provides home care and live-in care services across Hertfordshire to the highest standard and has twice been rated outstanding by the Care Quality Commission.

As a family-run home care provider with 30 years' of experience, Abbots Care understand how important it is that service users and families feel safe and secure, while also receiving specialist home care tailored to all needs.

Abbots Care put people at the heart of its services and strives to consider the individual in everything they do.

As well as being committed to providing the very best care, Abbots Care ensures that its highly trained staff are experienced in providing professional and compassionate care.

All employees have access to specialist training pathways, career development opportunities and well-being support.

They are accredited by the Care Quality Commission, Skills for Care, and the Homecare Association, and have been recognised for consistent, high-quality services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.39

Please note: Fees vary depending on the Client's requirements.

These prices are only a guideline, please contact Abbots Care Ltd (Hertfordshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Camille Leavold (Managing Director)

Abbots Care Ltd (Hertfordshire) Reviews (100)

Total of 100, showing 81-100
9.4

Abbots Care Ltd (Hertfordshire) has a Review Score of 9.4 (9.379) out of 10, based on 34 reviews in the last 2 years. Over all time Abbots Care Ltd (Hertfordshire) has 100 reviews.

Overall Experience

  • 61
  • 20
  • 9
  • 2
  • 8

Date Published

100
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23
34
66

Review from Alan S (Husband of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Speaking for my wife being partially disabled after breaking her neck, I don't think we could have had a better company or team of carers. If there were medals, all our team would be awarded with gold.

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Review from Louis B (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service has always been good in all respects.

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Review from S H (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots carers are wonderful people. They have helped me to get back on my feet and shown me how to cope with things myself again I am coping extremely well now doing most things by myself. The carers are always very polite and respectful. I will have no hesitation in recommending this care service.

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Review from Andrew M (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Support provided Monday-Friday 9am-2pm. Regular support provided reliably. Sometimes problems when annual leave taken.

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Review from G M (Daughter of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly professional carers showing enormous care and respect for the person requiring their assistance. It can be disturbing for someone suffering from dementia to have different faces coming into their home, but their extreme kindness and patience made them feel more like friends. Nothing was
too much trouble. Many thanks.

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Review from Julie H (Mother of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Level of care and kindness is second to none. We could not ask for more. They are all so very kind to my daughter and we are very grateful. Many thanks.

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Review from Angela S (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very grateful for the excellent care. I have been provided with through Abbots Care. All carers are polite and carry out their duties very satisfactorily, it makes life easier for both service user and carer, if they are rotated regularly to me. New carers always take longer, not knowing
my routine, but thankfully my AM carer has become my regular carer and although new and young to this work, he has become very reliable and able. An excellent young man and I hope he can receive some recognition of this.

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Review from Jacqueline G (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be approachable and very helpful, although night calls were sometimes very late. If I asked them to do anything they were very helpful. I had one or two problems but made carers aware of this.

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Review from J P (Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some staff are 'doing a job' (too few!) and some love it, some very much.
While we know some stay a long time, others move on from different jobs, within a radius of an area.
The work they are all doing, they love and as a user, it is easily seen as half would never leave!

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Review from S W (Son of Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mum should be in a home but I feel happy Mum is getting the help and care to stay at home.
I just wish all the carers were up to one carer's standard. First class.

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Review from Martin D (Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints about the carers, except I never get the same carer two days running. It's a different carer most days.

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Review from J O (Daughter of Client) assisted by family/friend published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The majority of the time things are excellent until I get sent an agency carer, then it goes pear-shaped as they do not wash me as I like to be washed. They also do not get my surgical socks on correctly. This means I have to have them taken off early as they are so uncomfortable.
This, therefore,
is not helping to keep the swelling down in my feet and legs.
Also, the agency carers do not always communicate with me very well and are inconsiderate of my needs.
I have no issues with my regular carers, they are all very pleasant and helpful.

Reply from Sophia Roberts at Abbots Care Ltd (Hertfordshire)

Thank you for the positive feedback about our care workers, however, we are sorry to hear your concerns regarding the agency staff we occasionally employ. Our agency staff undergo vigorous compliance checks and training so please be assured we will investigate your concerns. Kind regards, Abbots Care Ltd

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Review from E S (Client) assisted by family/friend published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for in the past 20 months and the service has been first class, always with the same carer.

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Review from Iftikhar H (Friend of Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are sufficiently satisfied with our carers for our client. They are more or less coming/attending on time within the given time slot. We have had no complaints from the client herself (our elderly lodger).
Instead, she is very pleased with the service. Carers are friendly, polite, kind to the client
and VERY patient.
Overall a very useful, good service to our client.

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Review from Brian B (Client) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently discharged from hospital following shoulder replacement and receiving physiotherapy. I require assistance in the morning to shower and dress etc. The Abbots Care is excellent, always come at a time suitable to me and always friendly and helpful. The carer also takes me to the hospital for my
regular three-monthly checkup. An excellent service.

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Review from Richard W (Client) assisted by family/friend published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grateful to have the same carers most times and to have the same time slots.

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Review from Kay L (Client) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with this care agency as they are so efficient, friendly and show empathy which means so much to me. I've used another care company in the past and they were nowhere near as good as this one.
They are well trained and it's so nice as you build up a nice relationship with
them too. So I'm very impressed and happy with them. I wouldn't want any other care agency.

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Review from Myah R (Client) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Abbots as my care provider for 15 years and this has given me greater independence when accessing social activities with friends. They have changed my life by helping me be normal and independent, this means a lot to me and my family. They help me with things like, going to parties and sometimes
even help me to enjoy a night out. Abbots have helped me access volunteer opportunities and plan a summer party; this means a lot and gives me a sense of purpose and self-belief. The carers here are caring, compassionate and fully committed to the clients they support, as are the staff in the office. As a company they care about their clients, the on-call team are always available to ease any anxieties I may have or answer any queries.

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Review from J E (Niece of Client) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly and helpful and always willing to help. My uncle has been well cared for and supported very well by all who have come into contact with him. Special thanks to the carers who both have gone above and beyond.

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Review from Mima B (Daughter of Client) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall this agency has provided only an adequate level of care - there have been several recurring issues including a lack of consistency of carers, the quality of carers if extremely variable, as is the quality of communications with the office team.


It has been my experience that this agency is

overly concerned with protecting its reputation rather than doing the right thing and being open and straight with service user's representatives.

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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for Abbots Care Ltd (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.379 for Abbots Care Ltd (Hertfordshire) is calculated as follows: ( (147 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (20 Very Poors x 1) ) ÷ 198 Ratings = 4.379

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Hertfordshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (4)

Camille

Camille Leavold

Job Title: Registered Manager, CEO and Co-Founder

Joined: 1995

Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.


I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.

Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.

Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life

Jazzmine

Jazzmine Mace

Job Title: Registered manager/Reablement & Specialist Care Manager

I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.

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