Home Care Providers Owned by Key 2 Care Ltd

Thanks to all the staff and management for a sterling service.

Key 2 Care have been caring for Mum since 2022, and the carers all deserve medals. Mum is a challenge; she has MH and memory problems. Some days, she can be very rude, aggressive and even abusive. I'm really impressed by how the carers have coped with that and also still treated Mum with dignity and compassion (which to be honest, I can't do. They are better with her than I am). They also take time to do extra things to help her. Unfortunately, she often won't cooperate, but I really appreciate them trying. One issue I'd like to bring up is communication. I read the app entries every day and speak to carers on the phone. This is how I get my information. A few times, I've emailed management, but not received a reply, and had to discuss the issues directly with the carers, who are very helpful, informative and suggest lots of ways to improve her care. I would like more communication and support from management for both myself and the carers. I live abroad, so can't comment on value for money.

Very pleased with the service my partner receives in his morning call, 7 days a week. The carers are all respectful, courteous, thorough and efficient. Time keeping is excellent and if any calls have been late I’ve telephoned and got an explanation.

The carer always informs me of any problems with my sister. The carers and managers are an asset to a good company. Also, very supportive if problems crop up; I can always phone the carers if I need things changed or done - they are very friendly. It was very difficult in the beginning as my brother, who also receives care from this company, wouldn’t accept the carers; he would say I am OK, but the carers worked with him, and then he accepted the care package, and I am pleased with the way the carer and supervisors treated my brother.

All the staff are easily approachable when queries arise, problems are easily resolved. Carers are always professional and prompt when timekeeping is requested. The office staff are also approachable when calls are made.

We have had carers since October 21 and mainly the same five who know husband and how to deal with him Monday to Saturday. Sunday is when problems happen because he gets people who don't know what they are doing and don't read logs etc. It would also be good to meet management occasionally and have the phone answered promptly and a care rota would be useful.

Overall we had excellent service provided from Key 2 Care.

Thank you.

Ridiculous service, poor communication from staff and emergency out-of-hours. Calls are hours late. Constant excuses, carers always seem overworked and are exhausted by tons of calls and as a result, are rough and rush my mother who is disabled and mobility is slow. Overall shocking, will definitely be moving care services after every complaint or plea for better help nothing changes.

My parents both have dementia, the care they receive from their regular carers is of a high standard, tailored to their needs and they go over and above in the thoughtful way they deliver the care. When unfamiliar carers are sent and come at the wrong times it's confusing and distressing for parents as they need stability familiarity and routine. We are never informed of changes in carers, or when they are going to be late, despite requesting that we are told on numerous occasions. Regular carers have left suddenly, it would be good if we were told so that we can break it to our parents in an appropriate way, rather than people they are very familiar with just disappearing. There seems to be a lack of communication between carers and management quite regularly. The on-call phone response is what's the emergency, a very strange response for a care company who aren't emergency services! Overall we are very happy with our parents' care from their regular carers, management not so much.

We have been with our present carers since October 21, and have had excellent care and service, and they have been helpful, curtious and prompt at all times.

All carers do an extremely good job. It is a pleasure to deal with them. I find the app particularly helpful.

5. One carer stands out compared with the others as doing a good job.

All carers pleasant and helpful, any problems we are notified by telephone eg late arrival. Do not mind if carer time is early or late, this helps both us and them.

The ladies that attend my mother have been very caring, treated my mother with the utmost dignity, and at times gone out of their way to see my mother's needs are attended to. Key 2 Care staff have been very supportive of me and I feel I can express any concerns I have (that the carers are unaware of) that they will do their best to address the issue. I can strongly recommend to anyone who is in need of care, Key 2 Care.

From May this was my and my mother's first experience of care in the home. All staff were very friendly and helpful and my mother appreciated the help and care she is receiving. All staff involved were very caring respectful and available on the phone. I am very pleased with the service we are getting and will probably have to increase the number of visits in the future. Thanks to Key 2 Care. Birdie very good.

Generally, the care has been good to excellent for most of the carers we have had. The times do vary though depending on the carer and sometimes we have had agency staff cover without any prior notice. I notice many carers have to spend a lot of time completing the mobile app (slow).

My mother is cared for on two occasions per day, the carers are all polite, respectful, and always have a bit of fun with mum. I too am happy by the way that Key 2 Care address any issues that we have come across. Thank you to all staff, you are very valuable to us.

Carers are very supportive and care for my husband with care and dignity. They can sometimes be late but this is not their fault - it is because they have been given extra calls by their manager. I feel management should ring and advise their clients if they have made changes to their carer's timetables, instead of the carers having to tell the clients when they arrive.

Over the past two years, my nan used 3 different care agencies, but this one without a shadow of a doubt is the most compassionate of them all. The carers arrive on time, of course, but when they do they genuinely go above and beyond to ensure that my nan is not only cared for but also entertained - I've walked in on a sing-along once before! Credit where credit is due - you are all fantastic, thank you!