Key 2 Care Ltd T/A Derbyshire Care Services

of experience of the agency and the staff base were more than evident each time he would become agitated or confused.
As someone who worked full-time, it was reassuring to know he was in good hands.
Thanks to all the staff and management for a sterling service.

compassion (which to be honest, I can't do. They are better with her than I am). They also take time to do extra things to help her. Unfortunately, she often won't cooperate, but I really appreciate them trying. One issue I'd like to bring up is communication. I read the app entries every day and speak to carers on the phone. This is how I get my information. A few times, I've emailed management, but not received a reply, and had to discuss the issues directly with the carers, who are very helpful, informative and suggest lots of ways to improve her care. I would like more communication and support from management for both myself and the carers. I live abroad, so can't comment on value for money.

who also receives care from this company, wouldn’t accept the carers; he would say I am OK, but the carers worked with him, and then he accepted the care package, and I am pleased with the way the carer and supervisors treated my brother.

the phone answered promptly and a care rota would be useful.

any concerns with his health they would report to me and the family. All staff attending were caring and very respectful and my husband enjoyed the companionship of the carers as they were able to interact with him in his mother tongue (Punjabi) which gave me respite and reassurance that my husband was in safe hands.
Regular phone calls were provided from the office to check in to see if things are running smoothly.
Overall we had excellent service provided from Key 2 Care.

Mum as required. Happy to say - all issues in relation to unsafe, unkind, unprofessional, unhygienic, uncaring and any other negative category have been addressed proactively and decisively. Decided with Mum not to initially remove her from this care agency because of a handful of carers who perform to excellent standards with complete kindness. Mum feels completely safe now (according to review guidelines I cannot name individuals).
My voice in relation to significant concerns has been fully heard by the team leaders, quality managers, senior carers and the senior manager.
Appropriate, proactive changes have been made. Training given. Standards are now high.
Mum's care now is the best.
Thank you.

be moving care services after every complaint or plea for better help nothing changes.

as they need stability familiarity and routine. We are never informed of changes in carers, or when they are going to be late, despite requesting that we are told on numerous occasions. Regular carers have left suddenly, it would be good if we were told so that we can break it to our parents in an appropriate way, rather than people they are very familiar with just disappearing. There seems to be a lack of communication between carers and management quite regularly. The on-call phone response is what's the emergency, a very strange response for a care company who aren't emergency services! Overall we are very happy with our parents' care from their regular carers, management not so much.

instead of the carers having to tell the clients when they arrive.

I've walked in on a sing-along once before! Credit where credit is due - you are all fantastic, thank you!

of the carers. They are a credit to Key 2 Care Ltd. Equally important their attention and support of and for my wife are most noticeable when attending to her needs and disposition. I sincerely hope they will be able to attend for her needs for a very long time in the future.