10A New Road, Forfar DD8 2AE
Care Provided
Home Care Providers Owned by Castle Care (Scotland) Ltd
Home Care Providers Owned by Castle Care (Scotland) Ltd
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Castle Care (Scotland) Ltd Locations (2)
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2 Home Care Providers owned by Castle Care (Scotland) Ltd
8 Inshes Holdings, Inverness IV2 5BG
Care Provided
- Dementia
- Visiting Care
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Castle Care (Scotland) Ltd Reviews (1)
Reviews Posted for members of Castle Care (Scotland) Ltd.
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Review of Castle Care (Scotland) Ltd - Angus from David K (Son of Client) published on 27 March 2026 Submitted via Website
Overall Experience
From the outset, there were ongoing issues with timekeeping, inconsistent service, and insufficient time spent with my mother, which quickly undermined confidence in the care provided.
With Cameras in my mother's home, staff repeatedly interfered with them, forcing me to pay for them to be repositioned. Basic care was also inconsistent-on several occasions my mother was left with poorly made bedding and unclean dishes, which is unacceptable.
I raised two formal complaints with the Care Inspectorate. The first involved a missed bedtime routine, affecting my mother's dignity. The second, more serious incident, was upheld: after a fall, staff ignored protocol by lifting her themselves and then recorded inaccurate information. Check the Care Inspectorate website
These repeated failures raise serious concerns about the standard of care.
With Cameras in my mother's home, staff repeatedly interfered with them, forcing me to pay for them to be repositioned. Basic care was also inconsistent-on several occasions my mother was left with poorly made bedding and unclean dishes, which is unacceptable.
I raised two formal complaints with the Care Inspectorate. The first involved a missed bedtime routine, affecting my mother's dignity. The second, more serious incident, was upheld: after a fall, staff ignored protocol by lifting her themselves and then recorded inaccurate information. Check the Care Inspectorate website
These repeated failures raise serious concerns about the standard of care.
I also found it inappropriate to be told to "go elsewhere," if not happy.
Reply from Julie Fraser, Operations Manager at Castle Care (Scotland) Ltd - Angus
We thank you for your review, we take feedback on our service very seriously and we apologise if you feel that our service did not meet your expectations.
Any staff who fail to follow our processes and protocols are dealt with appropriately and following correct legal and regulatory processes,...
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Costs for home care providers owned by Castle Care (Scotland) Ltd
Average costs for home care provided by Castle Care (Scotland) Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Castle Care (Scotland) Ltd, based on undefined out of their 2 locations.
| Type of Care Provided | Average Weekly Cost |
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Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Average costs for home care provided by Castle Care (Scotland) Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Castle Care (Scotland) Ltd, based on undefined out of their 2 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
How many Agencies does Castle Care (Scotland) Ltd own?
Castle Care (Scotland) Ltd own 2 Agencies.
Which Castle Care (Scotland) Ltd Agencies have the highest review score?
Castle Care (Scotland) Ltd - Angus & Castle Care (Scotland) Ltd have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Castle Care (Scotland) Ltd to verify any information. View our terms and conditions. Castle Care (Scotland) Ltd has a Basic Service - more info.