Care Provided
Home Care Provider Owned by Castle Care (Scotland) Ltd in Angus
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Castle Care (Scotland) Ltd Reviews in Angus (1)
Reviews posted for members of Castle Care (Scotland) Ltd
Review of
Castle Care (Scotland) Ltd - Angus
from David K (Son of Client) published on 27 March 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
From the outset, there were ongoing issues with timekeeping, inconsistent service, and insufficient time spent with my mother, which quickly undermined confidence in the care provided.
With Cameras in my mother's home, staff repeatedly interfered with them, forcing me to pay for them to be repositioned.
With Cameras in my mother's home, staff repeatedly interfered with them, forcing me to pay for them to be repositioned.
Basic care was also inconsistent-on several occasions my mother was left with poorly made bedding and unclean dishes, which is unacceptable.
I raised two formal complaints with the Care Inspectorate. The first involved a missed bedtime routine, affecting my mother's dignity. The second, more serious incident, was upheld: after a fall, staff ignored protocol by lifting her themselves and then recorded inaccurate information. Check the Care Inspectorate website
These repeated failures raise serious concerns about the standard of care.
I also found it inappropriate to be told to "go elsewhere," if not happy.
I raised two formal complaints with the Care Inspectorate. The first involved a missed bedtime routine, affecting my mother's dignity. The second, more serious incident, was upheld: after a fall, staff ignored protocol by lifting her themselves and then recorded inaccurate information. Check the Care Inspectorate website
These repeated failures raise serious concerns about the standard of care.
I also found it inappropriate to be told to "go elsewhere," if not happy.
Reply from Julie Fraser, Operations Manager at Castle Care (Scotland) Ltd - AngusWe thank you for your review, we take feedback on our service very seriously and we apologise if you feel that our service did not meet your expectations.
Any staff who fail to follow our processes and protocols are dealt with appropriately and following correct legal and regulatory processes, as was the case in the incident you refer to.
We welcome cameras in service user homes, these will be repositioned, where required, to ensure the dignity, respect and privacy of the service user especially where personal care tasks are being carried out.
We welcome feedback and are happy to discuss and resolve any concerns brought to our attention.
Anyone seeking care or to learn more about our services, please view our Care Inspection Reports for an objective and thorough picture of the standards of our care, our management, our staffing and our promotion of the dignity, respect and choice in relation to all service users we have the privilege of providing a service to.
Any staff who fail to follow our processes and protocols are dealt with appropriately and following correct legal and regulatory processes, as was the case in the incident you refer to.
We welcome cameras in service user homes, these will be repositioned, where required, to ensure the dignity, respect and privacy of the service user especially where personal care tasks are being carried out.
We welcome feedback and are happy to discuss and resolve any concerns brought to our attention.
Anyone seeking care or to learn more about our services, please view our Care Inspection Reports for an objective and thorough picture of the standards of our care, our management, our staffing and our promotion of the dignity, respect and choice in relation to all service users we have the privilege of providing a service to.
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