Victoria House, 42 Market Street, Bolton BL4 7NY
258 Finney Lane, Heald Green, Cheadle SK8 3QD
464 Wilmslow Road, Manchester M20 3BG
My mum is bed bound and requires 2 carers to reposition her to prevent bed sores. Both my parents are on medication that should be taken at regular intervals. The problems are with the managers not doing the rotas correctly rather than the actual carers who are in the majority fantastic. They failed to turn up on numerous occasions over a 2 week period and had external agency cover on the rota for them over the weekend even though I had said I didn't want agency cover coming in as my Dad get confused with new people. Not a single apology at any time from management. The owner just ignores you and manager not much better.
Dear Lorraine, thank you for raising these concerns. In response, the rota which covered the calls for both your Mother and Father we already arranged the week previous but the staff allocated contacted the office to say they would not be able to attend. We were left with no alternative but to use an outside agency- previously agreed with yourself and your brother that this would be acceptable as a last resort. Westwood Homecare no longer have the need for agency as we have recruited fully trained, experienced and flexible staff. With regards to Westwood Homecare not offering an apology I believe you have spoken with our director about this issue, and also have been in constant contact with myself and my assistant manager.
The new management team at Westwood Homecare have only been in place 6 weeks and have been working extremely hard to ensure we are able to provide exceptional care for our clients.
I hope you find this response satisfactory.
Type of Care Provided | Average Weekly Cost |
---|---|
Visiting Care (hourly) | £18.50 |
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