Home Care Providers Owned by Westwood Homecare (North West) Ltd

We were introduced to Westwood Homecare, Stockport when my husband was discharged from hospital in February. He was to have visits for care, four times daily and if necessary their "Twilight" visit. From the outset, the carers were professional, helpful, polite, friendly and efficient. On meeting my husband, they would address him by name and greet me. Nothing was too much trouble and they would speak to him politely as you would any adult friend, and have a laugh with him and jolly him along. If he decided that he was tired and would rather stay under the covers. Please pass on our thanks and in particular, my personal thanks for all their hard work and care. Thank you.

Brought in for personal and domestic care was told on sign up they could do everything. Office staff are rude and tbh don't really care, my advice would be look for a firm that keeps their word. There are loads of other faults as well, very slow to respond if you can get through to them.

I was employing this agency to care for my 80-year-old mother who has late stage Dementia and my 91-year-old frail father. We have had a catalogue of safeguarding issues with them over the last few months. Mainly with them not turning up but there have been a few safeguarding issues reported to the council by community nurses and social workers.

My mum is bed bound and requires 2 carers to reposition her to prevent bed sores. Both my parents are on medication that should be taken at regular intervals. The problems are with the managers not doing the rotas correctly rather than the actual carers who are in the majority fantastic. They failed to turn up on numerous occasions over a 2 week period and had external agency cover on the rota for them over the weekend even though I had said I didn't want agency cover coming in as my Dad get confused with new people. Not a single apology at any time from management. The owner just ignores you and manager not much better.