Review from Peter B (Client) published on 27 November 2018
Submitted via Website • Report
Overall Experience2.0 out of 5
Brought in for personal and domestic care was told on sign up they could do everything. Office staff are rude and tbh don't really care, my advice would be look for a firm that keeps their word. There are loads of other faults as well, very slow to respond if you can get through to them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lorraine O (Daughter of Client) published on 4 December 2017
Submitted via Website • Report
Overall Experience1.0 out of 5
I was employing this agency to care for my 80-year-old mother who has late stage Dementia and my 91-year-old frail father. We have had a catalogue of safeguarding issues with them over the last few months. Mainly with them not turning up but there have been a few safeguarding issues reported to the
council by community nurses and social workers.
My mum is bed bound and requires 2 carers to reposition her to prevent bed sores. Both my parents are on medication that should be taken at regular intervals. The problems are with the managers not doing the rotas correctly rather than the actual carers who are in the majority fantastic. They failed to turn up on numerous occasions over a 2 week period and had external agency cover on the rota for them over the weekend even though I had said I didn't want agency cover coming in as my Dad get confused with new people. Not a single apology at any time from management. The owner just ignores you and manager not much better.
Reply from Ben Derbyshire, Assistant Manager at Westwood Homecare
Dear Lorraine, thank you for raising these concerns. In response, the rota which covered the calls for both your Mother and Father we already arranged the week previous but the staff allocated contacted the office to say they would not be able to attend. We were left with no alternative but to use an outside agency- previously agreed with yourself and your brother that this would be acceptable as a last resort. Westwood Homecare no longer have the need for agency as we have recruited fully trained, experienced and flexible staff. With regards to Westwood Homecare not offering an apology I believe you have spoken with our director about this issue, and also have been in constant contact with myself and my assistant manager.
The new management team at Westwood Homecare have only been in place 6 weeks and have been working extremely hard to ensure we are able to provide exceptional care for our clients.
I hope you find this response satisfactory.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
25 Jul 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Westwood Homecare
What Type of Services does Westwood Homecare offer?
Westwood Homecare offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westwood Homecare to verify any information. View our terms and conditions. Westwood Homecare has an Basic Service - more info.
